Convergent Outsourcing Inc

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Convergent Outsourcing, Inchas received Mr*** request for validation*** placed this account in our office on 07/06/2016, to collect a balance on their behalfTo date this is the first communication we have received from Mr*** regarding this
matter.In response to this communication, we have closed the account with *** in our office and returned to our clientIf Mr*** has any further inquiries regarding this matter please have him contact *** directly.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing has received the additional infonnation provided by Dr** ***With theinformation provided, we believe we have identified the account in questionThe infonnation on theaccount we have identified does not match the name ** ***Convergent Outsourcing hasrequested our infonnation for the account we believe Dr** *** is referencing to be removed fromthe credit bureausThe e-OSCAR AUD control number for the credit deletion request is 4.We apologize for any inconvenience Dr** *** has experienced, and appreciate the opportunity torespond.Respectfully,Sarah K***Lead Compliance Representative

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To Whom It May Concern,Convergent Outsourcing, Inchas received *** *** complaintSprint placed this account in our office 11/15/2016, to collect a balance on their behalf.Convergent Outsourcing mailed two validation letters to the same mailing address listed
on this complaintThe letters were mailed on 11/21/and 12/21/The letters included their right to dispute the account.On 01/14/2017, Convergent was notified by Sprint that the balance $was paid directly to them on 01/13/This account was closed as a paid collection on 01/14/2017.In response to this complaint, the credit bureaus have been updated accordinglyConvergent Outsourcing has closed this account in our office and returned it to our clientWe will forward a copy of the complaint and our response to Sprint.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for expediting this matter as 10-phone calls daily got a bit frustrating, even after we requested them remove our number the first time
Sincerely, *** ***

Re: ***,*** case #:*** Convergent Outsourcing account#:T-*** Palisades Collection, LLC account#:*** Debt Description: Verizon To Whom It May Concem, Convergent Outsourcing Inchas investigated this complaintPalisades Collection, LLC placed this account in our office
to collect a balance of $on their behalfThe original creditor for this balance was Verizon, and it is now owned by Palisades Collection, LLCUpon investigating this complaint, we have reviewed the phone calls that took place on 01/26/2016.Upon review of those calls, we were unable to substantiate Ms.***'s claim that the agent was rude and attempted to get money from herThe agent advised her that the information she had provided of never having the account, would be documented and sent back to the clientThe agent did not request a payment from Ms.*** at any time during these callsThe agent placed the account in a fraud status and collection activity had been suspendedWe do apologize that the agent did not further explain, that the account would be placed in a disputed status, and the collection activity would be suspended while this matter was investigatedIn response to receiving this complaint, the account has been closed in our officeWe have not reported the above referenced account to the credit bureausWe do not own the account therefore cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Ms.*** has any further inquiries please have her contact Palisades Collection, LLC directly at 1-800-414-as we are no longer handling the accountWe appreciate the opportunity to respond

Re: Case#: *** *** *** To whom this may concern, Convergent has received Ms.*** complaintOur records had the phone number *** *** listed as a contact number for another individual we were attempting to reachWe are sorry to hear that there was an issue connecting with one
of our representatives when Ms*** attempted to call and find out why we were dialing her numberThe phone number provided,(*** *** has been placed on our do not call listWe also provide the option for anyone to remove their phone number from being calledConvergent has a Do Not Call line at *** ***, or visit our web site at wwwconvergentusa.com and use the link "Calling In Error?" Please accept our apology if we caused any inconvenience

Convergent Outsourcing, Inchas received Mr***'s fraud disputeT-Mobile placed this account in our office on 02/21/2016, to collect a balance of $on their behalf.The only communication we have received on behalf of this account, prior to this communication from your office, was on
01/13/At that time we received notification of Mr***'s fraud dispute from the credit bureausThe account was placed into a dispute status, and collection activity was suspended.On 1/23/2017, we mailed Mr*** a fraud packet in an attempt to help him find a resolutionOn 01/28/2017, we requested our information be removed from the credit bureaus.In response to receiving Mr***'s communication through your office, we have closed the account in our office, and returned it to our client, T-MobileWe do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries, please have him contact T-Mobile directly. We appreciate the opportunity to respond.Respectfully,Sarah K***

To whom this may concern,Convergent Outsourcing Inchas investigated Mr.***'s complaint*** *** placed this account in our office 6/18/2011to collect $on their behalfConvergent collects on balances placed in our office by our clients.We do not attempt to scam consumers.To protect
consumer information, our company policy is to ensure that we are speaking to the correct party over the phone so that we do not disclose personal informationAsking for the last four digits of the social security number and address are forms of identification we useDuring the phone conversation between Mr*** and our agent, he informed us that he does not agree with this debt.Our agent placed the account in a dispute status to suspend collection activity.In response, we have now closed the account from our office and returned it to our client.We have not placed our information regarding the above referenced account on Mr.***'s credit reportWe do not own the account,and therefore cannot guarantee the outcome. If there are any further inquiries, please inform Mr*** to contact *** *** at *** *** to ensure this matter is resolved.Convergent is no longer handling this account.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: as I stated before I have no contract with Convergent OutsourcingWhen Srpint sold my contract to them the original contract became void
Sincerely,
*** ***

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms***'s fraud disputeOur client placed thisaccount in our office on 10/10/2016, to collect a balance of $on their behalfThiscommunication from your office is the first notification we have received on behalf of
this account;notifying us that Ms*** disputes the account as fraud.In response to this communication, we have closed this account in our office as a dispute andreturned it to our clientWe have not reported our information for the above mentioned account to thecredit bureausMs***'s may file a fraud dispute with Stoneberry directly at 1-800-704-Convergent Outsourcing is no longer handling this matter

Dish Network placed this account in our office on 12/30/2016, to collect a balance of $144.30on their behalf.Convergent Outsourcing mailed two validation notices to Ms*** at the same address shelisted with your officeThese notices included Ms***'s right to dispute the balance owed.We
have attached copies of the notices mailed to Ms***To date, this is the firstcommunication received notifying us that Ms*** was disputing this account balance.Convergent Outsourcing reported our information for this account to the credit bureaus on03/05/2017.In response to receiving Ms***'s communication, we have suspended collection efforts.We will request our information for this account be removed from the credit bureausIf Ms.*** has any further inquiries regarding this matter she may contact Dish Network directly.We appreciate the opportunity to respond

To whom this may concern,Convergent Outsourcing, Inchas received the request for additional information from Mr***The account number with *** *** is references above as ***The account with *** *** was closed in our office and returned to our client on 11/19/Convergent Outsourcing is no longer handling the accountIf Mr*** has any further inquiries please have him contact *** ***, and reference the above mentioned account number to ensure resolution is found.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***l ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah KingLead Compliance Rep

Convergent Outsourcing Inchas investigated Ms***'s complaint Palisades Collection, LLCplaced this account in our office 02/05/to collect on their behalf.On 12/22/2015, Ms*** informed one of our agents that she believed the account to be fraudOn 12/24/2015, a fraud packet was mailed to
Ms.***, in an attempt to help her clear the account with our client.In response to the complaint, Convergent Outsourcing has closed the account in our office.We do not own the account there fore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our clientWe suggest Ms*** contacts Palisades Collection, LLC at (800) 414-to ensure this matter is resolved

Revdex.com:
The only number I have is the one from my credit report ***I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

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ConvergentAugust 18, 2016Revdex.comP.O.Box 1000DuPont, WA 98327Re: ***, *** Complaint l.D.#: ***To Whom It May Concern,Convergent Outsourcing, Inchas received Ms.***'s additional informationIn *** *** *** rejection, she states she received three notices showing that the accounts were open.The notices that Ms*** received were mailed out prior to her complaint received on 08/12/In our original response to the Revdex.com on 08/12/2016, it was communicated that Convergent Outsourcing closed the accounts in our office due to the communication received through the Revdex.com.In response to this communication, the accounts identified in the attachments provided by Ms***, were subsequently closedin our office on 08/12/and returned to our clients.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance RepresentativeCONVERGEITT OUTSOURCING, INCSW 39TH STREET • RENTON, WASHINGTON TEL: • FAX:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory as long as there information is removed from my credit reports as they have stated
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Convergent stated that there "are several factors that are used to identify and match the correct person to the accounts in our office, from name match, social security number match, date of birth match, etc" This may be true if the person who received the notice takes the time to call Convergent However, there was NOTHING on the remittance asking the person to provide ANY identifying information if mailed with a check There were no instructions to include this information on their check So in my opinion there is no way for Convergent to identify a payment made by the wrong person with the right name There response is very polished but it is not true This company is employing phishing techniques under a guise of legitimacy.
Sincerely,
*** ***