Convergent Outsourcing Inc

To Whom It May Concern,Convergent Outsourcing has received Mr***'s request for validationDirecTV placed thisaccount in our office on 12/02/2016, to collect a balance of $1,on their behalfTo datethis is the first communication we have had regarding this accountConvergent Outsourcing has
placed this account in a disputed status and we have requestedvalidation from DirecTVWe will mail the documents to Mr*** once they are received.In response to this communication, Convergent Outsourcing has closed this account andreturned it to DirecTVWe will request our information for this account be removed from thecredit bureausIf Mr*** needs further assistance he may contact DirecTV directly asConvergent Outsourcing is no longer handling this accountWe appreciate the opportunity to respondRespectfully,Mattie G***Compliance Representative

Complaint: ***
I am rejecting this response becauseThat is the issue that is the address you have on the other account is not my address and has never been my address I am not sure how you obtain see this info I have not received a correspondence so I do not have the information you are requesting only the screen shot I record from credit karma showing it’s been added to my credit report
Sincerely,
*** ***

To Whom It May Concern,
Convergent Outsourcing, Inchas investigated this complaintComcast placed this account in our office 11/25/to collect $on their behalf
On 12/08/2015, the account was closed from our office and returned to Comcast
In response to this complaint, the account
has been closed and returned to our client as of 12/08/If Ms*** has any further inquiries please have her contact Comcast directly, as we are no longer handling the account
We appreciate the opportunity to respond
Respectfully,
Sarah K***
Compliance Representative

Thank you for providing the additional information, if Mr*** has anything showing this was a settlement amount we are happy to forward any supporting documents to Sprint.Our response remains the same, we have requested statements be mailed to Mr*** at the address we have on file validating the balance The account has been placed in a cease communication statusOur information was requested to be removed from the credit bureaus on06/06/2015.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Complaint: ***
I am rejecting this response because:Convergent has annotated my account with a paid collectionI maintain that I have no business with Convergent; I owe Convergent no debt.The debt that you suggest you are attempting to collect has been paid to the original creditor to whom you suggest you are collecting for. The negative remarks on my credit report are inaccurate and should be removed
Sincerely,
*** ***

Convergent Outsourcing, Inchas investigated this complaintWe are sorry to hear that Mr*** has had difficulty reaching someone in our office.In response to Mr*** complaint, we have placed the number provided in the complaint on out "Do Not Call List"If Mr*** has any other numbers
being called in error,I have also included our information to have numbers place on out "do not call list" below.To have phone numbers being called in error removed from our system,Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-or on our website at www.convergentusa.com

Convergent Outsourcing, Inchas received *** *** fraud dispute*** *** placed this account in our office 05/06/2016, to collect a balance of $1600.18on their behalf.On 09/14/2016, *** *** called and spoke with an agent in our office and advised that the account was believed to be
fraudulent The agent provided *** *** information to file fraud directly with *** *** The agent placed the account in a disputed status and the collection activity was suspended sothis matter may be investigated.We are sorry to hear that *** has been a victim of fraud.In response to this communication, Convergent Outsourcing has ceased communicationWe have requested our information be removed from the credit bureausI have attached a copy of the credit deletion request for *** *** recordsIn an effort to help *** *** find resolution, we will forward a copy of this communication and our response to our client *** *** may file a fraud claim with *** *** directly at *** *** or ***We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because:convergent has failed to provide what I have requestedI advise that they re-read the message before I forward to my state attorney General along with the federal trade commissionan itemized statement can belong to anyone.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I do not understand how this company states that they will request it be removed, but they are not the owners.
They are the company listed in my reportI was not notified, and even within their response, given the wrong address, there was not days notice given to disputes this claim
Sincerely,*** ***

Convergent Outsourcing, Incis has investigated Mr***-***'s complaintSprint placed this account in our office 11/17/2011,to collect a balance of $325.60on their behalf.Our records indicate we have sent two validation notices to Mr.***-***'s address we have on fileThe first
notice was mailed on 11/21/2011.The second validation notice offering a reduced amount to settle was mailed 03/19/2015.The address we have on file for Mr.***-*** is the same address that was provided on this complaint.In response to this complaint, I have requested another validation notice be mailed to the address provided.Please allow mailing time frame to receive in our validation notice in the mail.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated Mr***'s complaintTXU Energy Retail Company, LLC placed this account in our office to collect a balance on their behalfTo date this is the first communication we have received on this account, notifying us that Mr*** believes the account
to be fraudulent.We are sorry to hear Mr*** may be a victim of fraudIn response to receiving this information, the account has been closed from our office and returned to TXU Energy Retail Company, LLCWe did not report the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our clientIf Mr*** has any further inquiries please have him contact TXU Energy Retail Company, LLC directly, as we are no longer handling this account.We appreciate the opportunity to respond

An agreement was reached from my previous Revdex.com complaint to remove t-mobile collection from credit report on April 7th, The collection was removed for a few weeks and then re-reported to Experian and Equifax on April 21stConvergent Account # ***I have the letter from Compliance Representative Mattie G***. I would like the collection removed and to stay removed from my credit reports

To Whom It May Concern,Convergent Outsourcing has received Ms***'s complaintWith the information provided in this communication from your office, I was unable to deduce the account in question.Ms*** states in her communication to your office that she has logged in to
Convergent Outsourcing's websitePlease have Ms*** provide one or more of the following information to locate the accountin question; the Convergent Outsourcing account number, Client account number or the full mailing address that Convergent' s notice was mailed to.We look forward to help Ms*** find resolution in this matter

Complaint: ***
I am rejecting this response because: Convergent still hasn't provided me with a contract or any documentation bearing my signatureSupplying a doctored Sprint bill is in no way any form of verification or validation of a debtOnce again if Convergent is unable to provide me with valid proof and not a doctored sprint bill bearing phone numbers I was never associated withI'd like to have this account removed from my credit report immediately!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***l ***

To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaint I was unable to locate any account in our office with the information *** *** has provided.Convergent Outsourcing would like to resolve this matter; however we require additional information to
locate the source of the calls being received Please have *** *** provide the date the calls have been received, the time the call was received local time, and the number that appears on the caller identification when the call is received.In addition, when the calls were received did an agent or automated system request to speak with any specific party? Are the calls directed to a specific extension at *** *** *** ?I have confirmed that the phone number provided in this complaint was placed on our "do not call" list prior to this complaint.*** *** may contact me personally via email at s*** ***to provide as much of the information requested as possibleOnce I receive this information, I will have our system support analyst attempt to trace the source of *** ***'s unwanted telephone calls.We apologize for any inconvenience we may have caused and hope to help find a resolution to this matter

Convergent Outsourcing, Inchas received Mr***'s dispute.On 02/29/2016, Dish Network placed this account in our office to collect $on their behalfIt appears from the information I have read in this dispute that the issue is with the original service provider Dish Network.On 03/07/2016,
Mr*** spoke with an agent in our office and advised that he disputed the amount being billed.The account was placed in a disputed status and the collection activity was suspendedOn 03/17/2016, we mailed documentation to Mr*** with an explanation of the charges.On 03/25/2016, we received a written letter of dispute from Mr***The account had remained in a disputed status.In response to receiving this information, we have ceased communication and notified our client, Dish NetworkWe do not own the account and therefore cannot guarantee resolutionf Mr*** has any further inquiries please have him contact Dish Network directly, as we no longer hold interest in collecting this balance.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing has received Mr*** complaintSprint placed this account in our office on 06/20/to collect a balance of $on their behalfUpon investigation of Mr*** complaint the phone calls were reviewedConvergent Outsourcing was unable
to substantiate Mr*** claim that our agents came off in a threatening or aggressive mannerWe found the agents spoke to Mr*** professionallyWe are also unable to substantiate the claims Mr.*** had to ask for a supervisor ten timesOn one occasion there was not a supervisor readily available to take his callMr.*** was advised that a supervisor from our office would return his callThe next day Mr.*** was called by, and spoke with a supervisor returning his callIn response to this communication, it appears Mr*** has found resolution in this matter with Sprint directlyThe account has been closed and we are no longer handling this matterShould Mr*** have any further inquiries please have him contact Sprint directlyWe appreciate the opportunity to respond