Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** I want to thank you folks for your timely response to this. I will follow up and contact Direct TV as I do not Have Direct TV. Thanks again

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Lead Compliance Rep

Complaint: ***I am rejecting this response because:I have no account with you so I don't have an account number, I will not provide my SSN, the amount shown on my credit report is and I want it removed now or you need to follow the steps previously stated according to the fair credit reporting act!Sincerely,*** ***

Re: ID # *** ***,*** To Whom This May Concern, Convergent Outsourcing, Inchas investigated Mr.***'s latest interactions with our officeWe have found that a consumer, by the name of ** ***, with the phone number *** *** has placed Mr.***'s phone number (*** *** on
her line as the number to forward her calls toAs a courtesy, we have removed Ms*** phone number ending *** from our systemMr.*** should no longer receive calls from our officeWe appreciate the information that was provided to better assist us in investigating this matterWe do apologize about any inconvenience this may have caused you

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Complaint: ***I am rejecting this response because:
First and foremost, it is unlawful to report a debt/collection on a person's credit file that is invalidated and without the proper documentation or proof to do soBefore reporting a collection to someone's credit file you must first validate that it is the correct personIn this case you have not done so because this is not my accountPlease REMOVE this account from my TransUnion, Experian and Equifax credit fileYou can send the fraud paperwork to be completed but more importantly the immediate action I'm requesting of your company is to send me a letter confirming that you have closed this account in my name and have removed your tradlines from all of the credit bureaus I have listed aboveAny resolution other than the removal of this account from my TransUnion, Equifax and Experian credit reports is unacceptable to me and will be rejected. Sincerely,*** ***

To Whom It May Concern, Convergent Outsourcing Inchas received the additional information provided by Mr***In the initial communication sent to our office from Mr***, did not provide the name of the original creditor nor did the contact information provided in his dispute match our recordsReliant Energy Retail Services, LLC placed this account in our office 08/18/to collect a balance of $on their behalfTo date we have not received any prior communication Mr*** disputes owing the balanceIn response to this complaint, the account has been placed in a cease communication statusWe will request our information for the above referenced account be removed from the credit bureausWe will forward a copy of Mr***'s complaint and our response to our clientWe do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries please have him contact Reliant Energy Retail Services, LLC directlyWe appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: the derogatory information has not been removed from my credit report I am having to dispute it with *** and *** Until the information is removed from my report, I reject this response The information should be removed as urgently as it was incorrectly/fraudulently added. Sincerely,*** ***

Case #:***, ***Convergent account#:*** account#:***To whom it may concern,Convergent Outsourcing, Inchas investigated Mr***'s complaint*** placed this account in our office 3/5/to collect $on their behalf.On 4/16/12, Mr*** requested
proof of the debt.A statement was mailed on 4/20/12.In 2015, we did place our trade line on Mr***'s credit reportWe did not hear from Mr*** until 10/9/when he called into our office and requested our agent send further proof of debt, at that time, the account was placed in a disputed status.10/15/15, a break down of the bill was mailed to Mr***On 10/26/15, Mr*** requested we cease communication.Attached is a copy of the break down of the *** bill we sent on 10/15/We will forward a copy of Mr***'s complaint and our response to our client The account will remain suspended of collection activity by Convergent,and we have ceased communication.We appreciate the opportunity to respond
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because:/that still didn't answer the question as to why they still have this account in there office if they nonly longer own this account or if they can't collect for this accountand the fact that sprint has no record of the first account why do they have this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, if this mean that they are removing this from my credit report for the time beingI did not see those words

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: this is not true period. I have NO outstanding credit obligations on my credit report. if I owed on a debt it would show up on my credit report and the only items on my credit report are current and up to date items. Convergent and *** are both scamming and I will now file a complaint against *** *** as well. Sincerely,*** ***

To Whom It May Concern, Convergent Outsourcing has received Mr*** complaint Comcast placed this account in our office on 07/20/to collect a balance of$on their behalfUpon investigation of this complaint we have reviewed the phone calls for this account We found that no
request to cease communication was received until 08/19/2016.On 8/19/2016, Mr.*** stated that he disputed owing any balance and had paid the account a year priorMr*** requested that we cease communicationOn 08/19/2016, the account was placed in a cease communication status and no further attempts have been madeWe are unable to substantiate Mr*** claim that we have continued to contact him after he had requested that we cease communicationConvergent Outsourcing honored Mr.*** verbal request on 08/19/We have not received any written communication prior to today's date on behalf of this account In response to receiving this communication, Convergent Outsourcing has closed the account as a dispute in our office and returned it to our clientComcast We do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries, please have him contact Comcast directly, as we are no longer handling this matterWe appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Re: Case #: *** ***, *** Convergent Outsourcing account #: R-*** PayPal, Incaccount#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr***'s complaintPayPal, Incplaced this account in our office 02/01/2016, to collect a balance on
their behalfConvergent Outsourcing only collects on balances placed in our office by our clientsOn 02/09/2016, Mr*** spoke with an agent in our office and advised he believed the account to be fraudulent and had prior identity theft issuesThe collection activity had been suspendedIn response to Mr***'s complaint, we have closed the account from our office and returned it to our client, PayPalWe do not own the account therefore we cannot guarantee resolutionIf Mr*** has any further inquiries please have him contact PayPal's customer support, at 1-877-380- referencing the client account number listed aboveWe appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing, Inchas received *** *** fraud dispute*** *** *** *** placed this account in our office 08/15/2013, to collect a balance on their behalf.The validation notice mailed to *** *** on 04/24/included his right to dispute the debtOn 09/15/2016,
*** *** phoned Convergent Outsourcing, ncnotifying us that he disputed the account as fraudThe account was noted as a dispute and collection activity was suspended.On 10/12/2016,*** *** phoned Convergent Outsourcing, Incadvising that he had received the fraud packet,and did not agree that he should complete it.We are sorry to hear that *** is experiencing difficulty finding resolution in this matterThe account has remained in a disputed status and we have ceased communications per *** *** requestConvergent Outsourcing, nchas not reported the above mentioned account to the credit bureausWe will forward a copy of this communication and our response to our client,*** *** ***.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to thank the Revdex.com
and Convergent for their very quick action in this matter and would urge Convergent to verify debts before sending them to the credit reporting agencies
Sincerely,
*** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Compliance Supervisor