Convergent Outsourcing Inc

To Whom It May Concern,
Convergent Outsourcing has received Mr***'s disputeJefferson capital Systems, Ll.C placedthis account in our office 05/25/2016, to collect a balance of $Convergent Outsourcing is alicensed collection agency that only collects on balances placed in our office
by our clients.Convergent Outsourdng does not purchase debts nor do we have an office located in Charlotte,North carolina
On 6/07/2016, we mailed a validation notice that included a reduced amount of $if paid by acertain dateThis notice also included Mr***'s right to dispute the balance
In response to this communication, we have ceased communicationOur client has also notified usthat, in order to resolve Mr***'s stated dispute, they too have terminated collection efforts.Thank you for the opportunity to respond
Respectfully,
Sarah K***
Compliance Representative

Convergent Outsourcing, Incis has investigated Mr***-***'s complaintSprint placed this account in our office 11/17/2011,to collect a balance of $325.60on their behalf.Our records indicate we have sent two validation notices to Mr.***-***'s address we have on fileThe first
notice was mailed on 11/21/2011.The second validation notice offering a reduced amount to settle was mailed 03/19/2015.The address we have on file for Mr.***-*** is the same address that was provided on this complaint.In response to this complaint, I have requested another validation notice be mailed to the address provided.Please allow mailing time frame to receive in our validation notice in the mail.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inchas investigated this complaintOrion Portfolio Services, LLC placed thisaccount in our office 05/27/ 2016, to collect a balance on their behalf.Upon investigation of this complaint, the phone call on 06/17/was reviewedWe found that
theagent acted professional in handling Mr***'s callThe agent placed the account in a disputed statusand collection activity was suspended.We were unable to substantiate Mr***'s claim that there was unprofessional conduct in thebackground of this call.In response to this complaint, Convergent Outsourcing has closed the account in our office and returned itto our clientWe do not own the account and therefore cannot guarantee resolutionWe will forward acopy of this complaint and our response to our clientIf Mr*** has any further inquiries please havehim contact Orion Portfolio Services, LLC directly.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Convergent Outsourcing Inchas received *** *** dispute and request for validation.This account was placed in our office by our client on 07/24/to collect a balance on their behalfConvergent Outsourcing does not purchase debts; we only collect on balances placed in our office by our
clients.On 09/19/2016, we received an email from *** *** disputing the amount owed and requesting validation of the balance.This dispute did include an offer made by *** *** to settle the balance for $Convergent Outsourcing placed *** *** account in a disputed status and suspended collection activity so validation of the balance could be requested on his behalf from our client.On 09/25/2016, the account was updated accordingly with the credit bureaus as a dispute.On 10/7/2016,we received a letter from *** *** disputing the balance and on offer to settle the balance for $if we immediately delete the information from the credit bureaus,within days of receipt of the paymentThe account remained in a disputed status.On 10/13/2016, we received the documentation requested from our client and mailed the information to *** *** validating the balance owed.In response to *** *** request, I have attached a copy of the billing statement that was mailed to *** *** on 10/13/Convergent Outsourcing has placed the account in a cease communication statusWe will request our information for the above referenced account be removed from the credit bureaus.If *** *** is interested in settling this account, he may contact *** *** at*** *** extension ***,to discuss the available options.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated Ms***'s complaintOn 8/17/2015,*** placed this account in our office to collect a balance of $on their behalf.We are sorry to hear that Ms*** has been experiencing identity theft.To date, this is the first communication Convergent
Outsourcing has received, advising us that Ms*** believes the account to be fraudulent.In response to receiving this information, the account has been closed from our office and returned to ***Convergent Outsourcing has not placed our information for the above referenced account on Ms***'s credit bureauWe do not own the account and therefore, cannot make any guaranteesWe will forward a copy of this complaint and our response to our clientIf Ms*** has any further inquiries please have her contact ***'s customer support at ***, referencing the above *** account number

To Whom It May Concern, Convergent Outsourcing has received Ms*** complaintThis account was placed in our office on 03/04/2016, to collect a balance on behalf of LVNV Funding,LLCConvergent Outsourcing mailed two validation notices to Ms*** address on fileThese notices
included Ms.*** right to dispute the balance owedTo date, this is the first notification we have received notifying us that Ms*** disputed this accountUpon review of the account we found there has never been any contact with Ms***This account was recalled by our client on 09/12/Convergent Outsourcing did not report any information for this account to the credit bureausConvergent Outsourcing is no longer handling this accountIf Ms*** has any further inquiries on this matter please have her contact LVNV Funding, LLC directly at (888) 665-In an effort to help Ms*** find resolution, we will forward a copy of the complaint and our response to our clientWe appreciate the opportunity to respondRespectfully,

To whom this may concem,
Convergent Outsourcing, Inchas investigated Ms***'s complaintFamily Mobile placed thisaccount in our office 09/30/2015, to collect $on their behalfConvergent Outsourcing onlycollect on balances placed in our office by our clientsWe do not attempt to scam
consumers
Upon investigating this complaint, I reviewed the call that took place on 12/11/I found the agentdid ask Ms*** to confirm her city and state on her addressOur company policy is to ensure thatwe are speaking to the correct party so that we do not disclose personal information to the incorrectpartyWhen Ms*** declined to verify the agent ended the callI did not find that the agent hungup on Ms***
In response to this complaint we have closed the account from our office and returned it to our client.We will forward a copy of this complaint and our response to Family MobileIf Ms*** has anyfurther inquiries please have her contact Family Mobile, to ensure resolution is found
We appreciate the opportunity to respond
Respectfully,Sarah K***Compliance Representative

To Whom It May Concern,
Convergent Outsourcing Inchas investigated *** ***'s complaintPalisades Collection, LLC placed this account in our office 02/05/to collect $on their behalf
On 12/21/2015, we spoke to *** *** and were advised at the time the account was believed
to be fraudThe account was placed in a disputed status and collection activity has been suspendedOn 12/24/2015, Convergent Outsourcing mailed a fraud packet to the address we have on file.
We are sorry to hear that *** *** may be a victim of fraudIn response to this complaint, have have ceased communication, closed and returned the account to our clientWe suggest *** *** contacts Palisades Collection, LLC at (800) 414-to ensure this matter is resolvedWe will forward a copy of this complaint and our response to our clientWe have not placed our information regarding the above mentioned account on *** ***'s credit report
We appreciate the opportunity to respond
Respectfully,
Sarah K***
Compliance Representative

Complaint: ***
I am rejecting this response because: You are alleging that you cannot locate information, yet you are verifying the debt with the credit bureau The partial account number I am providing is the same account number as it appears on my credit reports You should cross reference my name and account number with the number you continue to verify with the bureau The last digits of my social is ***
Sincerely,
*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will send th bank statements forthwith to the email address provided.Sincerely, *** ***

Convergent Outsourcing, Inchas investigated Ms***'s complaintFamily Mobile placed this account in our office 01/13/2016, to collect $on their behalfConvergent Outsourcing only collect on balances placed in our office by our clientsWe do not attempt to phish for information.To
date this is the first communication we have received on this account,requesting we cease communicationWe have added all numbers we have associated with Ms***'s information to our "do not call list''.In response to this complaint, we have closed the account from our office and returned it to our clientWe have not reported the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to Family MobileIf Ms.*** has any further inquiries please have her contact Family Mobile, to ensure resolution is found

I filed a report on Revdex.com on 9/01/regarding this company for violating the FDCPA, not notifying me of an alleged debt, and instead placing the alleged debt on my credit report with EquifaxThe debt was over an alleged *** accountAs previously discussed, I've never had an account with *** for anythingThis is fraudulent activity and the collection practices with this company are illegalThis company responded to my dispute on 9/06/stating that they have removed this account from their office and will remove their reporting from my credit reportThey advised that I no longer have an open account in their officeOn 9/10/16, I got an alert on my credit report that this company added this alleged debt to my TransUnion credit report, literally days after notification that they no longer losses my account and closed it due to fraudulent activity in my nameMy credit has now been hit twice by this scam of a companyIt's dropped more than points, because this company did not abide what they claimed they would do, and by not practicing the regulations held by the FDCPA
I demand that this agency remove their reporting from ALL major credit reporting agencies, and close and remove my account from their office as agreed on 9/06/due to fraudulent activity and my never owning an account with ***, immediately

Please view the attached PDF file
November 3, 2015Revdex.comStationDrive,Ste.222DuPont,WA.98327Re: ***File #:***Convergent account#:*** ***,LLC account
#:***Original creditor: *** ***To whom this may concern,Convergent Outsourcing Inchas investigated Ms*** complaint*** ***, LLC placed this account in our office 11/29/to collect on their behalf.As of 11/2/15, the account was closedand returned to our client.We suggest Ms*** contacts ***, LLC at *** *** to ensurethis matter is resolvedWe will forward a copy of her complaintand our response to our client.We have not placed our information regardingthe above account on Ms.*** credit report.We appreciate the opportunity to respond.Respectfully,
Undsay S***

Complaint: ***
I am rejecting this response because:Unable to verify debt
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:they failed to validate the alleged debt a copy of the bill is not validation I need this removed from all credit bureaus within the next days it's hurting my rating
Sincerely,
*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Complaint: ***
I am rejecting this response because: I was in contact with Lisa B***She sent me the attachment; however, has SAMPLE on it
Sincerely,
*** ***