Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThere were calls, the agent was laughing and giving me no detailsI am completely unaware of the "debt" they mentionI will follow up with "*** ***" who has also never made previous contact with meI appreciate the businesses response todayWhen I asked the agent so please take me off her call list, she laughed, argued, and did not acknowledge nor agree to my request.
Thank you so much for your help Revdex.com.
Sincerely, *** ***

Convergent Outsourcing has received Mr***'s complaint DirecTV placed this accountin our office on 09/11/2015, to collect a balance of$on their behalf.On 03/18/2017, Convergent Outsourcing received notification that this account was beingdisputed as fraudulent through the credit
bureauThe account was placed into a dispute statusand collection efforts were suspended.On 04/03/2017, we mailed Mr*** a letter explaining how to file a fraud claim directlywith DirecTV.On 04/10/2017, this account was dosed with Convergent Outsourcing and returned back toour client, DirecTVConvergent Outsourcing requested our information for this account to beremoved from the credit bureaus on 04/02/2017.Mr*** may file a fraud claim directly with DirecTV by visitingwww.directv.com/notmyaccount or calling 1-800-860-Ext ***We will forward a copyof this complaint and our response to DirecTV in an effort to help Mr*** findresolutionConvergent Outsourcing does not own this account so we cannot guaranteeresolution in this matter.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Dear Ms*** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

To Whom It May Concern,
Convergent Outsourcing, Inchas received Mr***'s dispute*** placed this account in ouroffice on 06/28/2016, to collect a balance on their behalfConvergent Outsourcing does not purchasedebts
On 07/07/2016, Convergent Outsourcing, Incmailed a validation
letter to the same address listed inthis complaintThis notice included Mr***'s right to dispute the balance
Convergent Outsourcing believes the information we have reported to the credit bureaus wasreported with both fair and accurate information; we do not believe we have violated any Jaws.In response to receiving Mr***'s communication, we have closed the account in our office andreturned it to our client, ***We will request our information be removed from the creditbureausWe do not own the account and therefore cannot guarantee resolutionIf Mr*** hasany further inquiries, please have him contact *** directly
We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because: this motorcycle was reposessed in june of It is now That is years agoThis company recieved this account 12/It is now 3/2018??? We want this to be ended or we will take it to the attorney general.
Sincerely,
Seth P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI find the company to be telling you a lie I have three children and they have reached out to them all numerous times if I need to print out my phone list I will and as for sprint I have yet to receive my final bill I have no idea how and where these charges have come from however I will accept this response
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:the address your notification was sent to I have never resided at !
You have no proof of sending me a registered certified mail notification of this collection action prior to putting anything on my credit file therefore you are in violation of the FCRA or $per occurrence
Your proof of receiving an email from me is actually an email from yourself recording the phone conversation that had taken place ?
Again I have no sprint account have not authorized any services or had any dealings with this account, clearly your incorrect address and lack of relevant information show your company have clearly communicated with me in error which is why I again demand you show proof of my ownership of this debt , no funds have left my accounts, my actual name and address has not been used therefore I do not need to waste my time working on fraud !
I demand you Remove any reference o your problem account to the credit bureaus immediately
Tick tock.Sincerely,*** ***

Complaint: ***I am rejecting this response because: Jason W*** LIED LIED LIED He REMOVED me from the system BEFORE MsSarah investigated this complaint Jason W*** did in fact email me a copy of a report sent to Experian and TransUnion indicating REMOVAL of a collection that was ACTUALLY PAID IN FULL to the Medical Provider: Cora Health ServicesI have a copy of the FORM Jason W*** emailed me; however, due to COMPROMISING my SOCIAL SECURITY NUMBER, I do NOT NOW OR EVER send my Social Security Number via email in an unencrypted and unsecured email To ask me to send MsSarah my Social Security Number would FURTHER jeopardize my identity and compromise my person, which is the original basis for the complaint with Revdex.com Commercial Recovery Services has absolutely ZERO (0) concern for ID THEFT, simply by asking me to send them my SS# again in an email To ask me to provide my SS# to Revdex.com is unconscienably ignorant, which would leave me totally open to ID THEFT once AGAIN This company has low ratings, and is NOT ever to be Trusted
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because: This is just a billI need a copy of the signed contract with my signature as well as a copy of my photo idIf you are the owner of this said account and not the owner of the Comcast account then you should have all documents that I am requestingI asked your company for validation therefore I will not go to sprint because you are supposedly the owner of this account and your company name is what is being reported on this accountIfthis was valid I would not have an active open account with sprintPlease provide all documents requestedIf you can't provide all documents imcljdongy signature on any contract as well as a copy of my photo ID then this account should be deleted from all of my credit reports because this is inaccurate information & I have never had an account with your company thanks Complaint: ***I am rejecting this response Because: This is just a billI need a copy of the signed contract with my signature as well as a copy of my photo idIf you are the owner of this said account and not the owner of the Comcast account then you should have all documents that I am requestingI asked your company for validation therefore I will not go to sprint because you are supposedly the owner of this account and your company name is what is being reported on this accountIfthis was valid I would not have an active open account with sprintPlease provide all documents requestedIf you can't provide all documents imcljdongy signature on any contract as well as a copy of my photo ID then this account should be deleted from all of my credit reports because this is inaccurate information & I have never had an account with your company thanks Sincerely,*** ***
Sincerely,
*** ***

Convergent Outsourcing, Inchas investigated this complaintSprint placed this account in our office02/24/2011,to collect a balance of $on their behalfOn 01/11/2016, we did send an offer to settle the account for $ if paid by 3/11/Convergent Outsourcing only
collects on balances placed in our office by our clients.We do not attempt to scam consumers.To date, this is the first communication that we have received from Mr***, requesting for validation of the balanceThe following information has been provided from Sprint:Account reflects the balance of $306.59; acct was cancelled01/05/for nonpayment; charges are for usage and overage for phone numbers *** and *** for bill period Sep 01-Sepbilled 10/04/08;plus late fees and taxes; last payment of $posted on 03/17/09In response to this complaint, we have requested statements be mailed to Mr*** at the address we have on file validating the balanceThe account has been placed in a cease communication status.Our information was requested to be removed from the credit bureaus on 06/06/2015.We appreciate the opportunity to respond

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: what you provided was an incomplete billing statement that did not show that this account belongs to meMy request was very specific and you violating the FCRA Section which is seperate for the FDCPAThe law states a person bring a claim must provide the evidenceYou are stating I owe for this account but want me to take the liberty of doing the research to see if this is accurate? Surely you cannot think that makes sense! I did in fact reach out to Sprint and they were not able to locate an account and redirected me to your companyI will not go back and forth between you and SprintIf you refuse to address and resolve this matter diligently, I wil file a lawsuit and request that you provide the documentation in a courtroom as I have every legal right to do soIf you are not able to provide the requested documentation not only will you be forced to delete this inaccurate account but I will then seek monetary damanges for your gross negligence! 
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Re: Case #: *** ***, *** To Whom It May Concern, Convergent Outsourcing, Incis attempting to investigate this complaintWith the information provided I was unable to locate any information in our systemWe are unable to locate an account in our system with the name of ***
***I also attempted to locate information with the address listed in the complaint and did not find any matching informationThe phone number provided in this complaint of *** also did not locate any information in our systemIn this complaint, *** *** states that they keep receiving mail and would like it to stopTo fulfill this request we need additional informationIs *** *** receiving the mail to the address listed in the complaint? Please provide the Convergent account number, client account number or the full social security number so we may locate the informationI have placed the number in this complaint of *** to our "do not call list' to ensure we do not call this numberWe appreciate the opportunity to respond

Re: ***,***Case #:***Convergent account#:*** ***account#:***To whom this may concern,Convergent Outsourcing Inchas investigated Mr***'s complaint*** ***
placed this account in our office08/23/to collect $on their behalf.On 11/03/2015, Mr.*** spoke with someone in our office and advised us at that time that he disputed owing the balance.The account was placed into a disputed status at that time and collection activity had been suspended.In response to Mr.***'s complaint we have closed the account in our office and returned it to our clientWe do not own the account and therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Mr*** has any inquiries please have him contact *** *** as we are no longer handling the account.We appreciate the opportunity to respond

To whom this may concern,Convergent has received and Investigated Mr.***'s complaintThis account was placed in our office on 08/13/2015, to collect $on behalf of our client *** Services CorporationConvergent Outsourcing is a licensed collection agency and only collects on balances
placed in our offices on behalf of our clients.We are not in the business of scamming consumers.On today's date 09/04/we received a call from Mr***, who at that time advised us of his dispute and requested proof of the debt owedThe account was placed in a dispute status and the collection activity has been suspended.In response to Mr***'s complaint the collection activity has been suspended and the account is in a cease communication statusWe do not own the account therefore cannot guarantee the outcomeIf Mr*** has any further inquiries please have him contact *** Services Corporation.We appreciate the opportunity to respond.Respectfully, Sarah K***Compliance Representative

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Resolutions, The Revdex.com has closed the file with the last communication that Convergent would place the account in disputed status and cease collection activity (Response dated 14May2018) However, yesterday 21Maywe received in the mail a letter from Convergent that they still are trying to collect the debt, despite being provided documented evidence from Cox Communications that there was never any outstanding balance nor was any communication made from *** to any outsourced collections agency in an attempt to collect a debtIs there a way to re-open the file so that further communications can be captured? Or should we open a new file ? Kind regards, *** ***