Convergent Outsourcing Inc

Convergent Outsourcing, Inchas investigated Ms***'s complaintOn 8/17/2015,*** placed this account in our office to collect a balance of $on their behalf.We are sorry to hear that Ms*** has been experiencing identity theft.To date, this is the first communication Convergent
Outsourcing has received, advising us that Ms*** believes the account to be fraudulent.In response to receiving this information, the account has been closed from our office and returned to ***Convergent Outsourcing has not placed our information for the above referenced account on Ms***'s credit bureauWe do not own the account and therefore, cannot make any guaranteesWe will forward a copy of this complaint and our response to our clientIf Ms*** has any further inquiries please have her contact ***'s customer support at ***, referencing the above *** account number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meI appreciated the prompt attentionResolved in a classy and professional manner by Mrs Sarah K
Sincerely,
[redacted]

Please view the attached PDF file
August 16, 2016Revdex.comP.O.Box DuPont, WA 98327Re: Case ID: [redacted] To Whom It May Concern,Convergent ? Outsourcing, ? Inc? is attempting to ? investigate ? this ? complaintWith the ? information
provided Iwas unable to locate an account in our system.We are unable to locate a Comcast account in our system with the name [redacted].I also attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of ([redacted], also did not locate any information in our system.In this complaint, Mr.[redacted] states that Convergent Outsourcing is reporting an account on his credit bureauTo locate the account in question and help resolve this matter, we need additional information to locate an accountPlease provide one or more of the following information.What is the Convergent Outsourcing account number, client account number or a full social security number?We appreciate the opportunity to respond.Respectfully,? Sarah K[redacted]Compliance Representative

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr[redacted] complaintT-Mobile placed this account in our office on 10/29/2016, to collect a balance of $1,on their behalfConvergent Outsourcing had no prior contact with Mr[redacted] before receiving this complaintConvergent
Outsourcing believes the information we reported to the credit bureaus was reported with both fair and accurate informationIn response to receiving Mr[redacted] complaint, we have closed the account in our office and returned it to our client, T-MobileWe will request our information for this account be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf Mr[redacted] has any further inquiries, please have him contact T-Mobile directlyWe appreciate the opportunity to respond

Dear Ms[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information
? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Sarah K[redacted] Lead Compliance Rep

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr[redacted] additional informationWe are sorry to hear Mr[redacted] was not satisfied with our resolution in this matterThe information reported to the credit bureaus was believed to be reported with both fair and accurate informationConvergent Outsourcing updated this account accordingly, as a paid collection, as stated in our previous response to the Revdex.comOn 01/30/2017, we received a request from our client to have the credit reporting deletedWe are attaching a copy of the deletion request, done by Convergent Outsourcing on 01/30/If Mr[redacted] has any further inquiries, please have him contact Sprint directly as this account was closed with Convergent Outsourcing on 01/14/We appreciate the opportunity to respondRespectfully,

Complaint: ***
I am rejecting this response because: This collection company sent my personal information to my dad email address and work email address there for this have been referred to attorney office for further violations under collections laws cause my father did open it and my employerMy email address is ***?

To Whom It May Concern,Convergent Outsourcing has received Ms[redacted]'s additional informationConvergent Outsourcing hasupdated the disputed status of the account accordingly to the credit bureausFor Ms[redacted]'s conveniencewe have attached a copy of the fraud packet that we had mailed on 01//Please have Ms[redacted]fill out and gather the necessary informationUpon completion, please have Ms[redacted] return the fraudpacket to Sprint's fraud management group located in the directions

Complaint: ***I am rejecting this response because: I do not believe that the account has been closed and I believe that they can guarantee that matter does not happen again seeing how I am just one of the many hundreds who have been outraged by this or should I say scam attempt to collect a sum on poor unknowing people is ridiculous and I believe with all the complaints that have been made their should be some type of punishment towards scam companies like thisI believe the Revdex.com should make note of all of these complaints and either punish them to the point that they will no longer run these scams or shut them downBut we as consumers of a product that was never purchased to be harassed and belittled into paying a scam company is ridiculous and honestly I do not feel safe knowing that the Revdex.com has not tried to shut them down yet! I want a written letter that the account is closed and not sent back to the original culprits in which during my research have noticed that this original collection agency *** *** has been thought to be the true owners of this supposed Convergent Outsourcing so if this is true then this vicious cycle will not stop but only lay dormant for a few and then pop back offRevdex.com please take action against scam companies like these.?

Re: ID #: *** *** *** Convergent account#: T-*** T-Mobile account#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaintT-Mobile placed this account in our office on 12/25/to collect a balance of $on their behalfWe are
sorry to hear Ms*** has been a victim of fraudMs*** numbers have been added to our do not call listWe have also requested for removal of the collection on her credit reportsIn response to this complaint, we have closed the account in our office and returned it to our client, T­ MobileWe do not own the account and therefore cannot guarantee a resolutionWe will forward a copy of this complaint and our response to our clientIf Ms*** has any further inquiries please have her contact Comcast directlyWe appreciate the opportunity to respond

Dear Mrs[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie [redacted] Compliance Representative

Please view the attached PDF file
Convergent Outsourcing, Inchas received Mr[redacted]'s disputeOn 04/20/2016, Dish Network placed this account in our office to collect a balance of $on their behalfTo date this is the first communication we have received from Mr[redacted] notifying us
that he disputes owing a balance.In response to receiving this information,we have ceased communication and notified our client, Dish Network.We will request our information be removed from the credit bureaus.We do not own the account and therefore cannot guarantee resolutionIf Mr[redacted] has any further inquiries, please him contact Dish Network directly

Dear Mr[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie G[redacted] Compliance Representative

Dear *** ***? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

Dear Ms[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information
? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie [redacted]-H[redacted] Compliance Representative

Dear Ms[redacted] ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie [redacted]Compliance Representative

Dear Mrs***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information
? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie ***-H*** Compliance Representative

Dear Mr[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie G[redacted] Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meI have not received a call from Convergent in daysI expect this will continue and all calls will cease permanently and this is not a temporary solution onlyI will certainly reopen a new case if does continue after a temporary hold.Sincerely, [redacted]