Convergent Outsourcing Inc

Dear Mr***,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded documents for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Lead Compliance Rep

To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaint Dish Network placed this account in our office on 06/29/2015, to collect a balance on their behalfWe are sorry to hear Ms[redacted] has had difficulty reaching someone in our officeConvergent Outsourcing is a
licensed collection agency that only collects on balances placed in our office by our clientsWe do no attempt to scam consumersMs[redacted] states she had not been notified of the balanceWe mailed a validation notice with Ms[redacted] right to dispute this balance on 6/30/2015, to the same address provided in this complaint A second notice was mailed on 8/14/Convergent Outsourcing did not receive a response from Ms[redacted]Upon investigation of this complaintI found that we spoke with Ms[redacted] on behalf of this account on 7/3/at the same number provided in this complaintUpon review of the phone call Ms[redacted] did not indicate the account to be fraudulent or dispute owing the balanceIn response to this complaint, the account was closed in our office and returned to our client Dish Network on 01/14/Our information was requested to be removed from the credit bureaus on 09/13/If Ms[redacted] has any further inquiries please have her contact Dish Network directly as we are no longer handling the accountA fraud claim may be filed with Dish Network directly by Phone at 1-800-333-DISH OR their website at Identitytheft:@dish.comWe appreciate the opportunity to respond

[redacted]DOCUMENT ATTACHED[redacted]
May 25, 2016[redacted]Revdex.com PO Box 1000DuPont, WA 98327Re: [redacted]Case #:[redacted]Convergent Account #: T [redacted] T Mobile Account # [redacted]Dear Ms.[redacted],We understand that Ms[redacted] is not satisfied with our response dated March 29, and that she wants the above referenced account removed from the credit bureauIn our previous response we state we have requested our information be removed from the credit bureausOur records indicate that we did as we stated on 3/29/Today we have once again requested our information be deleted from the credit bureaus using their automated system,E OscarA copy of that request is included.We cannot remove any information that was not reported by usIf the original creditor or any other company who may have been involved with the collection of the account has reported to the credit bureau, Ms[redacted] will need to contact them
We hope this addresses Ms.[redacted]'s concerns
Sincerely,
Anne C[redacted] Compliance DirectorCONVERGENT OUTSOURCI NG, INCSW 39TH STREET • RENTON, WA 98057-4975TEL: • FAX: • www.ConvergentUSA.com

My apologies please view the attached PDF file
Convergent Outsourcing, Inchas received [redacted] dispute[redacted] placed this account in our office on 11/10/2016, to collect a balance of $on their behalfTo date this is the first communication we have received on behalf of this account, notifying us that [redacted] disputes owing a balance.On 11/1412016, the account was closed in our office and returned to [redacted] per their requestWe have not reported the above referenced account to the credit bureausIf [redacted] has any furtherinquiries regarding this matter, please have him contact [redacted] directly as we are no longer handling the account.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaint ? I was unable to locate any account in our office with the information [redacted] has provided.Convergent Outsourcing would like to resolve this matter; however we require additional information to
locate the source of the calls being received Please have [redacted] provide the date the calls have been received, the time the call was received local time, and the number that appears on the caller identification when the call is received.In addition, when the calls were received did an agent or automated system request to speak with any specific party? Are the calls directed to a specific extension at [redacted] ?I have confirmed that the phone number provided in this complaint was placed on our "do not call" list prior to this complaint.[redacted] may contact me personally via email at s[redacted]to provide as much of the information requested as possibleOnce I receive this information, I will have our system support analyst attempt to trace the source of [redacted]'s unwanted ? telephone calls.We apologize for any inconvenience we may have caused and hope to help find a resolution to this matter

I do recall settling this debt but tell me why you have attached yourself AGAIN to my credit report for the same debt that was settled! I provided a picture to show proof.?
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Dear Ms***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie ***-H*** Compliance Representative

Complaint: [redacted]I am rejecting this response because:I believe I spoke to [redacted] and also I cannot give out my personal info according to the Revdex.com so sprint is the one that made me aware of this account and the people at this company is very rude they were also contacted by sprint and they still haven't resolved the problem

Dear Mr[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K[redacted]Lead Compliance Rep

?
Complaint: [redacted]
I am rejecting this response because:I spoke with convergent on two other occasions not referenced in the emailed responseThose were the instances where PFD was discussedOne associate told me they would submit for a review to their supervisor after it was paid, the 2nd associate VOLUNTEERED that "usually it's removed automatically a few months after it shows up as paid".? That aside, I have another issue nowIn the PDF response that was sent to me regarding this issue, the name of another Convergent Client is included at the bottom! Clearly this is a form letter where the compliance representative simply copy and pastes individual information into the letter, but in this case they failed to remove the name of the last person that they sent this same response too!! This carelessness is unbelievableI can only assume that my personal information is at risk of being accidentally included in a response to yet another individualIn addition to filing a separate Revdex.com claim, I will be contacting the CFPB to lodge a privacy complaint against the creditor
Sincerely,
[redacted]?

? Dear Mr[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded documents for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K[redacted]Compliance Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Please note that I have never purchased anything that would result in a debt? Thank you for placing my telephone number on your permanent Do Not Call list? It will be lovely now, to be able to get unbroken sleep without the daily phonecalls from your company? I appreciate your rapid response to this matter.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:The business has requested additional information.? I am attaching their original letter to provide all requested details
Sincerely,
[redacted]

Please view the attached PDF file
**, [redacted]Case #: [redacted]To whom this may concern,Convergent Outsourcing, Inchas investigated Mr**'s complaintWe have placed the phone number provided in the complaint of (360) 43Son our "Do Not Call List'We apologize for any inconvenience we may
have caused.Convergent Outsourcing, Inchas a Do ? Not Call Line at 1-855-728-or on our website at www.convergentusa.comThis allows anyone who does not wish to receive calls, to add their phone number to our Do not call list.We appreciate the opportunity to respond

Dear Ms[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie [redacted] Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr[redacted]'s disputeOrion Portfolio Services, LLC placed thisaccount in our office 05/27/2016, to collect a balance on their behalf.On 06/20/2016, Mr[redacted] spoke with an agent in our office and advised that he disputed owing
thebalanceThe agent placed the account in a disputed status and collection activity was suspended.In response to this communication, Convergent Outsourcing has closed this account in our office andreturned it to our client We have not reported the above mention account to the credit bureausWe do notown the account and therefore cannot guarantee resolutionWe will forward a copy of this complaint andour response to our clientIf Mr[redacted] has any further Inquiries please have him contact Orion PortfolioServices, LLC directly.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Convergent Outsourcing, Incis attempting to investigate this complaintDue to the vast number of accounts, I am unable to identify an account for Ms[redacted] with the information she has provided.In this complaint, Ms[redacted] states that she received a collection that she doesn't oweTo further
investigate this complaint we require additional information to locate an accountPlease provide one of the following;the Convergent Outsourcing account number, client account number or the full social security number

Revdex.com:I spoke to PayPal various times and confirmed that my account has a zero balanceAfter filing this complaint I was able to reach the collections department at PayPal and provided the account number on the collections letter Convergent Outsourcing sent to me At that time, PayPal confirmed that the account was for a different user, with a different name, address, and social security numberDespite this, I was targeted with an inquiry by Convergent Outsourcing into my credit and was pursued with a collections letterAs such, I had to file this complaint with the Revdex.comI have sent a Certified Return Receipt letter to both Convergent Outsourcing and PayPal detailing this information and requesting that no claim be incorrectly submitted to the credit agencies against my record, that the account be associated with the correct person, and that I not be contacted directly again for someone else's debtI have reviewed the response made by the business in reference to complaint ID [redacted], and being that their letter indicates they have closed the account and returned it to PayPal I find that this resolution is satisfactory to me.?
Sincerely, [redacted]

To Whom It May Concern,Convergent Outsourcing, Inchas received [redacted] disputeWe received a similar dispute made by [redacted] to the Consumer Financial Protection bureau on 12/27/2016.[redacted] placed this account in our office on 10/30/2016, to collect a balance on their behalfThe
information reported to the credit bureaus on behalf of this account, is believed to be reported with bothfair and accurate information.The validation notice mailed to [redacted] address on 11/21/included her right to dispute the balance owedThe first communication we had received on behalf of this account was the complaint made to the [redacted].[redacted] has provided our office with an explanation of [redacted] account, as well as statement copiesThis information has been attached for [redacted] reference.In response to the complaint [redacted] made to the Consumer Financial Protection Bureau,we closed the account in our office and returnedit to our client, [redacted]We will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf [redacted] has any further inquiries, please have her contact [redacted] directly.We appreciate the opportunity to respond.[redacted]Collection Agency: Convergent Outsourcing IncOutstanding Balance: $577.12[redacted] records confirm that [redacted] activated service on December 6, and was subscribed to [redacted]'s Classic Family Unlimited Talk and Text rate plan for $per month for two lines of service plus applicable taxes per month? Additionally, [redacted] was subscribed to [redacted]'s 5GB High Speed Data feature for $for each of the two mobile numbers per month plus applicable taxesIt is important to note that this mentioned rate plan was a promotional rate plan that required a two year contact? As such, [redacted] contract was set to expire on December 6, 2013.[redacted] records indicate that [redacted] has had a rolling past due balance since the bill production date of July 21, 2012.On October 5, the mobile number ending in was canceled when it was ported to another carrier? [redacted]'s billing cycle ran from the 21st of one month to the 20th of the following month? Pursuant to [redacted] policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, [redacted] was billed through October 20, Additionally, as this was prior to the end of the contractual? agreement, [redacted]'s account was assessed an early termination fee in the amount of? $plus applicable taxes? Please be advised that this left the mobile number ending in [redacted] active on the account.Pursuant to [redacted] Terms and Conditions, anytime an account carries a past due balance, it may be subject to suspension and or cancellation? [redacted]'s account was suspended for non-payment on October 3, and canceled on October 28, As this was prior to the contractual agreement, [redacted]'s account was assessed an additional early termination fee in the amount of $plus applicable taxes.[redacted] final billing statement was generated in the amount of $1,lfor monthly service charges from June 21, through October 3, 2012, late fees, restore from suspension fees, a returned payment fee, and two early termination fees plus applicable taxes.As a result of continued non-payment, on December 24, the account was forwarded to a third-party collection agency, [redacted]cA collection fee in the amount of? $was assessed to the account bringing the balance to $1,On August 28, the account was transferred to [redacted]On October 11, the account was transferred back to [redacted].Please be advised that on March 24, and April 21, 2014, payments totaling $were remitted to [redacted] account bringing the balance to $872.41.? On November 18, the account was transferred to [redacted]On October 26, the account was transferred to [redacted] and on November 1,the account was transferred to Convergent Outsourcing Inc.Please note that the collection fee of $was removed from the account on December 28, bringing the balance to $It is [redacted]'s position that the balance is valid and owed