Convergent Outsourcing Inc

Dear Mr[redacted]? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded documents for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

Complaint: [redacted]
I am rejecting this response because:? What are the dates of the said (2) validation correspondences to dispute and may copies be providedI think this is an Error on the part of [redacted] orsome type of scam.Again, it is my opinion that many years have since past from my involvement with DirecTVand I have not been billed by [redacted] for anything in many years and ? I find this claim to be incorrect.it is possible that [redacted] is taking advantage of the fact that customers may or may not? retain past documentation on Control Box returns and using that in an unfair fashion to get? more money from previous customers like myself?
Sincerely,
[redacted]

Re: [redacted],[redacted] Case #: [redacted] Convergent account#:T-[redacted] RBS Citizens ,N.Aaccount#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaintRBS Citizens, N.Aplaced this account in our office to collect a balance on their behalf 12/30/To date
this is the first communication we have received from Ms.[redacted] for this account, notifying us she is disputing the balanceWith the information provided in the complaint we are unsure what Ms[redacted] means when she states the account had been forgivenIn response to this complaint we have closed the account in our office and returned it to our client, RBS Citizens, N.AWe have not reported the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Ms[redacted] has any further inquiries please have her contact RBS Citizens, N.A., as we are no longer handling the accountWe appreciate the opportunity to respond

Complaint: [redacted]I am rejecting this response because: I will be awaiting documentation on said account to view attempts at contact, full itemization of the debt, contract giving rise to the debt, breakdown of the total principle and several other itemsSincerely,[redacted]

Re: [redacted] Case #:[redacted] Convergent account#: R-[redacted] account #: [redacted] To whom this may concern, We have investigated Ms[redacted] complaint[redacted] placed this account in our office 05/12/14, to collect $on their
behalfConvergent Outsourcing, Inchas sent a total of three validation notices on behalf of this matterThe last notice was mailed on 07/10/to the address that is provided in the complaintIn response to the Ms[redacted] complaint, we have closed and returned the account to our clientWe have requested our information regarding the above referenced account to be removed from the credit reporting agenciesIf Ms[redacted] has any questions or inquiries, please have her contact [redacted], Convergent is no longer handling this account We appreciate the opportunity to respond

Complaint: [redacted]I am rejecting this response because: The address on your enclosed computer generated invoices are not my address nor have I ever lived at that addressConvergent outsourcing to still be in violation of the above violations citedThis is either a case of mistaken collections or fraudplease remove all information from your company from my credit report that is being reported to all credit reporting agencies along with an attachment that you have done so (for my records)Cease all communication with me and debt collecting actions for this preposterous debt?

Complaint: [redacted]
I am rejecting this response because: ? Convergent stated that there "are several factors that are used to identify and match the correct person to the accounts in our office, from name match, social security number match, date of birth match, etc" ? This may be true if the person who received the notice takes the time to call Convergent? However, there was NOTHING on the remittance asking the person to provide ANY identifying information if? mailed with a check? There were no instructions to include this information on their check? So in my opinion there is no way for Convergent to identify a payment made by the wrong person with the right name? ? There response is very polished but it is not true? This company is employing phishing techniques under a guise of legitimacy.?
Sincerely,
[redacted]

Convergent Outsourcing, Inchas received Ms[redacted] complaint and request for a receiptUpon investigating this complaint, we reviewed the call on 07/05/We do not believe the agent intentionally ended the call prior to completion, as the agent did than Ms[redacted] for calling.We
apologize if Ms[redacted] was not done discussing the account.Due to a systemic issue the receipt requested on 07/05/2016, was canceled by our systemWe apologize for any inconvenience this has caused Ms[redacted]We will request our information be removed from the credit bureausAttached is Ms[redacted] receipt letter we apologize for the delay.We appreciate the opportunity to respond

Dear Mrs[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie G[redacted]Compliance Representative

Convergent Outsourcing has received [redacted] complaint[redacted] placed this account in our office on 05/09/16, to collect a balance of $on their behalfConvergent Outsourcing has mailed three notices to the address we have file.To date this is the first communication we have received on
behalf of this account requesting validation of the balance.In response to this communication, the account has been placed in a disputed status and the collection activity has been suspendedWe will update the credit bureaus accordinglyI have attached statement copies for [redacted] referenceConvergent Outsourcing believes that it is licensed and or bonded appropriately.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing has received Mr[redacted]'s complaintLaclede Gas Company placed thisaccount in our office on 11/27/to collect a balance of$on their behalf.On 03/28/2017, Mr[redacted] spoke with Convergent and advised the agent that he was disputing
thisaccount and would contact the Revdex.comThe account was placed into a disputed statusand collection efforts were suspended while we forwarded the information to our client.In this complaint Mr[redacted] states that the debt is past statute and that we cannot collect on the debtanymoreThe statute of limitations sets forth the maximum period of time, after certain events, that legalproceedings based on those events may be initiatedIt is not unlawful to request payment on a paststatute account.In response to this complaint, we have closed this account and returned it to our client Laclede GasCompanyConvergent Outsourcing can confirm that we have never reported our information to thecredit bureaus for the above mentioned account Mr[redacted] may contact the client directly should hehave any further inquiries.We appreciate the opportunity to respond

Dear [redacted]? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? [redacted]Convergent Outsourcing has received [redacted] complaint This account was placed in our office by [redacted] on 01/27/2016,to collect a balance on their behalf.Our company policy ? and our client's policy require specific verification for the protection of each consumer prior to disclosure of account informationIf a consumer declines to verify, our agents must treat them as a third party to avoid disclosing private consumer information.In response to receiving this information, Convergent Outsourcing has closed this account in our office and returned it to our client, [redacted].We can confirm that we have not reported our information for this account to the credit bureausWe will forward a copy of the information received from your office to our clientIf Mr[redacted] has any further inquiries, please have him contact [redacted] directly; as we are no longer handling the accountWe appreciate the opportunity to respond

Complaint: [redacted]
I am rejecting this response because:Good afternoon my name is [redacted] and this is not handled they wont send me any type of letter this is cleared and I did find out this debt is not mine was also from they have also sent this to a new collection agency named lvnv funding llc this is harassment and shouldn't be happening what else can I do?
Sincerely,
[redacted]

To Whom It May Concern,
Convergent Outsourcing has received and investigated Ms[redacted]'s complaintSprint placed thisaccount in our office on 06/20/to collect a balance of $on their behalfEnhancedRecovery Corphas no connection with Convergent Outsourcing
On 06/27/2016, we
mailed a validation notice to the address Ms[redacted] has listed in this complaint.This validation notice included Ms[redacted] right to dispute the balance owedOn 08/23/2016, weemailed a validation notice to the email address of [redacted]@gmail.com
On 08/29/2016, Ms[redacted] unsubscribed from email notifications from Convergent OutsourcingInaddition we also received an email from Ms[redacted] requesting the information being reported to hercredit bureau be removed or she would contact a lawyerThe account was placed in a ceasecommuniration status
Convergent Outsourdng believes the information that was reported to the credit bureaus wasreported both fairly and accuratelyIn response to this communication, Convergent Outsourdng hasceased communicationWe will request our information be removed from the credit bureaus.We appreciate the opportunity to respond
Respectfully,Sarah K[redacted]Compliance Representative

Convergent Outsourcing Inchas investigated Ms[redacted] disputeDirecTV placed this accountin our office 07/23/to collect $on their behalf
On 03/21/2016, we received an email from Ms[redacted] disputing the balanceThe account wasplaced in a disputed status and collection activity
had been suspendedWe forwarded Ms.[redacted] dispute to our client, DirecTVOn 04/05/2016, we received documents from DirecTVexplaining the chargesThis information was mailed to Ms[redacted] at the address that is on thisdispute
We are sorry to hear Ms[redacted] may have been a victim of fraudIn response to thisinformation, we have closed the account from our office and returned to our clientWe haverequested our information be removed from Ms[redacted] credit bureausWe do not own theaccount therefore we cannot guarantee resolution
If there are any further inquiries, please have Ms[redacted] contact DirecTV to ensure this matteris resolvedConvergent is no longer handling this accountMs[redacted] may file a fraud claimdirectly with DirecTV by visiting www.directv.com/notmyaocount or calling 1·800-860-Ext[redacted]
We appreciate the opportunity to respond
Respectfully,
Sarah K[redacted]Compliance Representative

[redacted]DOCUMENT ATTACHED[redacted]
June 03, 2016Revdex.comP.OBox DuPont, WA 98327Re: Complaint ID #: [redacted]Convergent Outsourcing account #: S-[redacted] Jefferson Capital Systems, LLC account #: [redacted] Debt Description: Chase Manhattan BankTo Whom It May Concern,Convergent Outsourcing has received Ms[redacted] response including new details to help identify the account in question.In the first communication we received on 05/11/from the Revdex.com, Ms[redacted] had stated that we "were pulling regular inquiries on her credit bureau"With that statement we were attempting to locatean account that was currently orrecently receiving inquiries to the credit bureaus.On 05/11/2016, we did not locate any active accounts that matched the information Ms[redacted] had provided and requested additional information.On 05/13/2016, Ms[redacted] responded to our request for the additional information requested to locate an accountIn the response made by Ms[redacted] she referenced speaking with a person by the name of Jason W[redacted]She also referenced that it was for a medical provider and a company called Commercial Recovery Services.On 05/13/2016, Convergent Outsourcing was not able to locate any active accounts in our system with the information provided.We were able to confirm we did not have an employee by the name of Jason Wi** and that we were not affiliated with this company referenced of Commercial Recovery ServicesUpon researching we were able to identify that the company mentioned was located in Sterling Height, MichiganIn our response to Ms[redacted] we again requested additional information to locate the account in question.On 05/26/2016, Ms[redacted] requested that we stop inquiring on her credit bureau and that she did not feel comfortable providing the additional information to help us locate an account, so we may ascertain why we were inquiring on her credit bureauWith this communication Ms[redacted] also provided a document from the credit bureaus showing we were inquiring on her credit bureauThe document listed many dates up to April 29,and appeared as if it was a continuous list of inquiries from the oldest date to newest date.With the information provided, it appeared that we still needing to locate an account that was currently being inquiredWe responded that we were still unable to locate an account in our system that matched the information provided.On 05/27/2016, Ms[redacted] responded that she had provided proof that we had been inquiring on her credit bureauShe also again stated that she did not feel comfortable providing her information through the internet In this communication we were also asked to not contact the credit bureaus for Ms[redacted].On 05/27/2016, we responded that we were unable to locate the account in question that was receiving the inquiries to the credit bureau, and that we have continually tried to locate the account in question.In this communication Ms[redacted] was provided alternatives to send the information necessazy to help us locate an account sowe may resolve the issue.On 06/01/2016, Ms[redacted] responded that she had provided proof and that we are unable to access her information because the inquiry was from 2014.With this new information provided, we no longer needed to look for an account that had current inquiries taking place;rather an account that had inquiries from 2014.Upon searching our archived records, we were able to locate an account for Ms[redacted] that was placed in ouroffice by Jefferson Capital Systems, LLC.on 12/16/in the amount of $3402.92.Convergent Outsourcing, Inchad permissible purpose at that time to pull the credit report as we are a collections agency and our client placed this account for Ms[redacted] in our office for collectionsConvergent Outsourcing, Incdid not report this account to the credit bureausCredit inquiries did take place, which are private and viewable only by the consumer and does not affect their credit score.On 05/29/2014, Convergent Outsourcing received a letter from a third party on behalf of Ms[redacted]In this communication the third party explained Ms.[redacted] was permanently disabl since and requested that we cease communication.The account was then placed in a cease communication statusOn 05/30/2014,the account was closed in our office and returned to our clientWhen the account was closed and no longer in our possession, we no longer had permissible purpose to inquire to the credit bureausConvergent Outsourcing has not inquired to the credit bureaus since 04/16/nor will we be inquiring to the credit bureaus on this account as we no longer have the account in our office.Our client has notified us that when we returned this account to them in May of 2014, that they ceased collection efforts atthat time.We sincerely apologize for any inconvenience Ms[redacted] has experienced in dealing with this matterConvergent Outsourcing hopes that this information will both clarify and resolve the issue at hand.Respectfully,? Sarah K[redacted]Compliance Representative

Convergent Outsourcing, Inchas investigated this complaintSprint placed this account in our office07/09/2012, to collect a balance of $on their behalfTo date,this is the first communication that we have received from [redacted], notifying us that this account is believed to be
fraudulent.We are sorry to hear that [redacted] may be a victim of fraudI have requested a fraud packet be mailed to [redacted], at the address that was provided in this complaint.Please ask [redacted] to complete the fraud packet and return it to Convergent Outsourcing once it is received.We have placed the account in a disputed status ? and suspended collection activity at this time, so the account may be reviewed for fraud.The credit bureaus will be updated accordingly

Complaint: [redacted]
Hi Sarah,Thank you for responding to my complaintAll I ask is for the account to be remove until the investigation is complete.?
Sincerely,
[redacted]

Dear Ms[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K[redacted]Lead Compliance Rep

Convergent Outsourcing has received Mr[redacted]'s complaint concerning the above referencedaccount[redacted], LLC placed this account in our office 10/14/2016, to collecta balance of $838.14.On 03/29/Mr[redacted], settled the account in our office, for the amount of $
On04/03/2017, Mr[redacted] contacted our office to advise that a receipt had not been receivedTheagent he spoke with placed an expedited request for the email to be sentBefore the close ofbusiness on 4/3/2017, the receipt was emailed to Mr[redacted].Convergent Outsourcing would like to apologize to Mr[redacted] for any inconvenience he mayhave experiencedAttached is a copy of the emailed receipt that was sent on 4/3/for Mr.[redacted]'s convenience.Thank you for the opportunity to respond