Convergent Outsourcing Inc

Convergent Outsourcing, Increceived Ms***'s complaint*** *** placed this account in our office 09/21/to collect $on their behalfWe do apologize about inconvenience we may have caused by contacting her at her place of employmentUpon investigation of this complaint I
did not find we have made contact with anyone on this account.We have options to stop phone calls, or to have phone numbers removed from our system, Convergent has ? a? ? Do? ? Not ? Call ? line ? at? ? 1-855-728-or ? visit ? our ? web? ? site ? at www.convergentusa.com and use the link that we are calling in error.In response to your complaint, we have ceased communication, closed and returned your account to our clientIf you have any inquiries please have Ms*** contact *** ***, as we are no longer handling the accountShe may reach *** *** at their recovery department, (800) 289-

Re: [redacted]Complaint ID #: [redacted]
To Whom It May Concern,Convergent Outsourcing Inchas received Mr[redacted]'s complaintWithin the complaint Mr[redacted] statedwould like us to cease communication to him and his residenceMr[redacted] also stated he would like toreceive information validating the
debt he is being contacted about.Our company has placed the telephone number [redacted] on our companies do not call listOurcompany would be more than happy to request validation on behalf of Mr[redacted]In order to do so, ourcompany would need Mr[redacted] to provide the name of the original creditor and the amount of the debtto further assist with this matter.If Mr[redacted] requires more telephone numbers to be placed on our "do not call list," please have himcontact us on our website at http://www.convergentusa.comOr via telephone number 800.444.8485.We appreciate the opportunity to respond
Respectfully,Nicholas W[redacted]Compliance representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to mePlease be advised, should Convergent Outsourcing contact me about an unpaid debt that I do not know, I will go to the police with names and dates and file an official report
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Dear Mr***,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded documents for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Lead Compliance Rep

Please view the attached PDF file
ConvergentDecember 14,2016Revdex.comP.OBox DuPont,WA 98327Re: Complaint I.D#: [redacted]Convergent Outsourcing account #: [redacted] Jefferson Capital Systems,LLCaccount #: [redacted] Debt Description: Verizon WirelessTo Whom it
May Concern,Convergent Outsourcing has Ms[redacted]'s request that we cease communication concerning the above referenced accountJefferson Capital Systems, LLC placed this account in our office 10/20/2016, to collect a balance of $648.12.We obtained Ms[redacted]'s work phone number of [redacted],on 11/18/when she called us to discuss her accountHowever we were not informed at that time that it was a work phone number.On 11/23/2016,we received Ms[redacted]'s request not to call phone number [redacted], we had listed as a contacted number on the accountThe phone number [redacted] was placed on our "do not call" list.In an attempt to reach Ms[redacted] regarding the referenced account we called the phone number [redacted]On 12/08/we spoke with Ms[redacted] at phone number [redacted] and she advised us that this was her work phone number and requested that we no longer call her.Convergent Outsourcing has ceased communication on the above referenced account on 12/08/n an effort to help Ms[redacted] find resolution we have forwarded her complaint to our clientOur client has also notified us that, in order to resolve Ms[redacted]'s stated dispute, they too have terminated collection efforts.We apologize for any inconvenience we may have caused and thank you for the opportunity to respond.Respectfully,Sarah K[redacted]Compliance ? Representative

Convergent Outsourcing, Inchas received Ms*** disputeT-Mobile placed this account in our office on10/17/2016, to collect a balance on their behalf
On 11/2812016, we received an email from Ms*** requesting a lower settlement amount than wasoffered on the letter she received
On
11/30/2016, Ms*** spoke to one of our agents and she was offered a settlement of $Ms.*** stated she wanted to receive a new settlement letter first
On 11/30/2016, Ms*** called our office again requesting a settlement letter be emailed to her
On 11/30/2016, an email was sent to Ms*** with the settlement offer
On 11/30/2016, we received Ms*** credit card payment via our website for the amount of $
The recording of the telephone call from 12101/was reviewedMs*** phoned our office requestinga receipt showing account was settledHer email address was verified and the call dropped in the middle ofthe agent speaking with Ms***We were unable to substantiate Ms*** statement that the agenthung up the phone on her
This account has been settled with Convergent Outsourcing and we will request our information be updatedwith the credit bureausIf Ms*** has any further inquiries, please have her contact T-Mobile directly
We appreciate the opportunity to respond

Please view the attached PDF file
January 05,2017Revdex.comP.O.Box ? DuPont, WA 98327Re: Case ID:[redacted], [redacted]To Whom It May Concern,Convergent Outsourcing, Inchas received your additional information and located the account in question.We appreciate Mrs.[redacted] notifying us that we have reached the incorrect party.We have removed her address so she does not continue to receive mail for the incorrect party.Upon investigation of Mrs[redacted]'s complaint, we found that a fraud packet was mailed to her address in error.We apologize for the inconvenience this may have caused.In response to Mrs[redacted]'s request we have ceased communication in reference to this matter
?

Convergent Outsourcing, Inchas received Mr[redacted] disputeCenturylink placed this account inour office 03/25/to collect a balance of $on their behalf.On 04/04/2016, Mr[redacted] called and spoke with one of our agentsOur company policy is toensure that we are speaking to the
correct party so that we do not disclose personal information tothe incorrect partyMr[redacted] declined to verify he was the correct partyWe do not attempt toscam consumersWhen speaking with the agent Mr[redacted] did notify us that he would be filing acomplaintConvergent Outsourcing ceased collection activityOn 04/04/2016, the account wasclosed and returned to our client
In response to receiving this communication, the account is closed and has been returned to ourclient CenturylinkWe have not reported our information for the above referenced account to thecredit bureausWe do not own the account therefore we cannot guarantee resolutionWe willforward a copy of this communication and our response to our clientIf Mr[redacted] has any furtherinquiries please have him contact Centurylink directly, as we are no longer handling the account.We appreciate the opportunity to respond
Respectfully,Sarah K[redacted] Compliance Representative

Dear Mr[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information
? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie [redacted]-H[redacted] Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms[redacted]'s disputeT-Mobile placed this account in ouroffice on 07/01/2016, to collect a balance of $on their behalfA validation notice was mailed toMr[redacted] on 07/04/2016, this notice included Mr[redacted]'s right to
dispute the balance.To date this is the first communication we have received from Mr[redacted] notifying us that hedisputes owing a balance.The Wixom, Michigan address on the outside of the notice Mr[redacted] received, is the return mailaddress for our letter vendor.In response to this communication, we have closed the account in our office and returned it to ourclient, T-MobileWe have not reported our information for the above referenced account to the creditbureausIf Mr[redacted] has any further inquiries regarding this matter, please have him contact TMobiledirectly, and reference the T-Mobile account number listed above.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

I contacted Convergent several times over the spr[redacted] and summer of regard[redacted] a paid collection item show[redacted] on my credit fileOver the course of our conversations and a previous Revdex.com complaint I filed, convergent ultimately agreed to have the item removed from my credit file on 9/26/via a letter (attached)The paid collection item was removed from my transunion and equifax credit files but is still show[redacted] on my experian fileI've contacted convergent multiple more times since I discovered it was still show[redacted] but they are refus[redacted] to have it removed even though I have a letter from their Lead Compliance Representative stat[redacted] it would be removedI'm request[redacted] that the item be removed from the experian file as promised so I can be done with this issue.I'm request[redacted] that the item be removed from the experian file (and confirmation that it won't reappear on other files) as was previously promised to me so I can be done with this issue

May 26,2016Revdex.comStation Drive, SteDuPont, WA 98327To whom it may concern,Convergent Outsourcing, Inchas received *** *** dispute*** *** *** placed this account in our office on 09/30/2011to collect a balance of $on their behalf.On 03/21/2016, we
received a dispute through the credit bureausThe account was placed in a disputed status and collection activity had been suspended.On 03/22/2016, we mailed a notice to *** *** requesting additional information in regards to his dispute so we may help him resolve the issue.Upon investigation of this complaint the call on 03/29/was reviewedWe did notfind that our agent was rude or unprofessional in dealingwith the challenges *** *** was presenting during this call.On 04/03/2016, we requested our information be removed from the credit bureaus.We are sorry to hear *** *** may have been a victim of fraudWe have closed the account in our office and returned it to *** *** ***We do not own the account and therefore cannot guarantee resolution.We will forward a copy of this complaint and our response to our clientIf *** *** has any further inquiries please have him contact *** *** *** directly, as we are no longer handling the account.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]? and find that this resolution is satisfactory to me

Please view the attached PDF file
Convergent ? Outsourcing, Inchas received ? *** *** complaintUpon investigation of this complaint, we were ? unable to ? substantiate ? *** *** ? claim that ? she has ? complained toConvergent Outsourcing prior,
concerning her receiving mail for this partyTo date this is the first communication we have received on this file.In response to this communication, we have removed *** address from this file to ensure she no longer receives mail in regards to this accountWe appreciate her notifying us that we have reached the wrong person and apologize for any inconvenience we may have caused

Re: [redacted] Case#:[redacted] To whom this may concern, We have investigated Ms[redacted] complaint[redacted] placed this account in our office on 09/15/to collect $427.01on their behalfUpon investigating this complaint, I have found that on 08/27/2015, Ms[redacted] informed Convergent Outsourcing
that she did not believe to owe the balance and that she believed this to be fraudAs of 08/27/2015, the collection activity had been suspended and the account was placed into a dispute statusIn response to the complaint, we have closed the account in our office and returned it to our clientIf Ms[redacted] has any inquiries please have her contact [redacted] as Convergent Outsourcing is no longer handling the accountWe appreciate the opportunity to respond

Dear Ms***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie G***Compliance Representative

Revdex.com:Glory to God! I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? Sincerely, *** ***
Romans 6:

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]