Convergent Outsourcing Inc

Dear Ms***,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie ***-H***Compliance Representative

Complaint: ***
I am rejecting this response because:These companies want benefits associated with these relationships but they don't want to accept the responsibilitiesI have not received the information they say that they mailed me.?
Sincerely,
*** ***

To Whom It May Concern,? This reply is in response to *** *** complaint we received from your officeWe have reviewed the complaint and the related matterAs a result of our investigation we are replying with the following information:? This reply is in response to *** ***
complaint we received from your officeWe have reviewed the complaint and the related matterAs a result of our investigation we are replying with the following information:On 11/21/2017, *** *** paid a settlement amount of $by check On 11/22/2017, this account was closed with Convergent Outsourcing and returned to ** *** as settled-in-full.On 11/28/a receipt was sent to the email that *** provided to our officeWe do not show that he has attempted to open the email attachment I have attached a copy of the email receipt for *** ***convenience.Convergent Outsourcing can confirm that we do not report our information for this account to the credit reporting agenciesWe will forward a copy of *** *** complaint and this response to ** ***.We appreciate the opportunity to respond to *** *** concerns

Re: *** *** Case#:*** Convergent account#:S- *** *** *** *** account#: *** Original Creditor:*** To whom this may concern, Convergent Outsourcing Inchas investigated this complaint*** *** *** *** placed this account in our office
8/15/13,to collect on their behalfConvergent Outsourcing, Incis a licensed collections agency that only collects on accounts placed in our office by our clientsWe do not attempt to scam consumersIn regards to the medical debt, we are unable to find any information on this within our officeThis may be in relation to our sister company, Convergent Healthcare*** may want to contact them directly to address any issuesIn response to the complaint regarding ***, we have closed the account from our office and returned it to our clientWe suggest contacting *** *** *** *** to ensure this matter is resolved; Convergent is no longer handling this accountWe appreciate the opportunity to respond

Convergent Outsourcing, Inchas received Ms[redacted]'s dispute and complaintT-Mobile placed thisaccount in our office as a pre-collection account on 03/18/to collect a balance of $on theirbehalf.Upon investigation of Ms[redacted]'s complaint, that our agents advised her to "just pay it";
the callsfrom 03/28/were reviewed.We found on 03/28/2017, Mr[redacted] contacted our office three timesAt no time, on any of the calls,did our agents request for payment on behalf of this account.The agents advised Mr[redacted] that the account was placed in a disputed status and the collectionactivity had been suspendedMr[redacted] was also advised, that we do not report pre-collectionaccounts to the credit bureau.In response to receiving this communication from your office, Convergent Outsourcing has closed theaccount and returned it to T-MobileIf Ms[redacted] has any further inquiries regarding this matterplease have her contact T-Mobile directly.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated this complaint.T-Mobile placed an account in our office on05/31/2013,to collect a balance of $their behalfWe are sorry to hear Mr.[redacted] has had difficulty reaching someone in our officeConvergent Outsourcing only collects on balance placed in
our office by our clients,we do not buy debts.When we ? receive accounts in ? our ? office, we ? attempt ? to ? verify ? that ? they ? have not ? been included? in a bankruptcyNo information was found for this accountOn 1/14/2014,Mr[redacted] spoke with an agent in our office and advised this had been included in a chapter ? bankruptcyOn 02/02/2014, we requested our information be removed from the credit bureaus.To date this account still does not reflect that it was included in a bankruptcy? However, we have closed this account in our system.We will forward a copy of this complaint and or response to our clientIf Mr[redacted] has any further questions or information regarding this account please have him contact T-Mobile directly,as we are no longer handling the account

Dear Ms[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information
? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie [redacted] Compliance Representative

Re: [redacted] Case#: [redacted] Convergent account #:R-[redacted] Midnight Velvet account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr[redacted]'s complaintWe recently responded to a complaint received in regards to a payment that we had misapplied to
this accountIn our response we explained that the payment that was misapplied to this account would remain posted to this account so he would not have a balance owingThe account we should have posted the payment to was paid off by ConvergentThis was done at our expenseWe are unclear what the issue is with the Midnight Velvet account as the account does not have a balance owingOur position remains the sameI have attached the previous response that was provided to the Revdex.com on 02/10/Mr[redacted] may consider this response an acknowledgment that the Midnight Velvet account placed in our office on 01/13/2014, with a balance of $for account the number [redacted] has been paid in fullConvergent Outsourcing can also confirm the account placed in our office by Swiss Colony 01/1312014, with a balance of $with an account number of [redacted], has been paid in full
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and then will find that this resolution is satisfactory to meSincerely, [redacted]

Re: Case#: [redacted], [redacted] Convergent Account#:[redacted] National Collegiate Trust account#:[redacted] To Whom It May Concern, Convergent Outsourcing, Inchas previously investigated a similar complaint from the Consumer Financial Protection Bureau on 02/16/Our response remains the same
I have attached the response what was sent to Ms[redacted] for referenceWe appreciate the opportunity to respond
?
Dear Ms[redacted], Convergent Outsourcing, Inchas investigated your complaint National Collegiate Trust placed this account in our office 12/09/2015, to collect a balance on their behalf.On 02/12/2016, we received an email from you providing proof the account was past the statute of limitations; requesting proof of debt and requesting we cease communicationThe account was placed in a disputed status and collection activity had been suspendedIn response to your complaint we have closed the account from our office and returned it to our client, National Collegiate TrustWe have forwarded you copy of your complaint and the proof you have provided, to our clientWe have requested our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionlf you have any further Inquiries please contact National Collegiate Trust, directly as we are no longer handling the account We appreciate the opportunity to respond

Dear Mr[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Sarah K[redacted] Lead Compliance Rep

Re: *** case#: *** Convergent account #:T-*** Palisades Collection, LLC account#:*** Original Creditor: AT&T Wireless To Whom It May Concern, We have received the additional informationOur position remains the sameThe account was closed and returned to our client on 02/24/We do not own the account therefore cannot guarantee resolutionIf there are any further inquiries, please contact Palisades Collection, LLC at 1-800-414-and reference the Palisades Collection, LLC account number above

To Whom It May Concern,
Convergent Outsourcing, Inchas received Ms*** credit disputeT-Mobile placed this accountin our office on 05/07/to collect a balance on their behalf.On 05/10/2016, Convergent Outsourcing, Incmailed a validation letter to the same address we haveon
file.Convergent Outsourcing, Incdid attempt to contact Ms*** at the telephone number (***) ***-*** but we were unsuccessful in our efforts to reach her
To date, this is the first communication we have received notifying us that Ms*** disputes theaccount
On 11/11/2016, this account was closed in our office and returned to our client, T-MobileWerequested our information be removed from the credit bureaus on 11/13/We do not own theaccount and therefore cannot guarantee resolutionIf Ms*** has any further inquiries, pleasehave her contact T-Mobile directly
We appreciate the opportunity to respond
Respectfully,
Mattie G***-***Compliance Representative

Complaint: ***I am rejecting this response because:I resolved all amounts owed to Sprint by making the 2nd payment of on March 16, The 1st payment of was made on February 27, this was for the settled amount of $There is no amount further owed.Sincerely,*** ***

Dear Mr[redacted],? ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie [redacted] Compliance Representative

Convergent OutsourcingInchas received Mr***'s request for validationT-Mobile placed thisaccount in our office to collect a balance of $on their behalf.This communication through your office is the first and only communication we received on behalf of thisaccountConvergent
Outsourcing forwarded a copy of the communication received from your office, to our clientIn response, T-Mobile has provided an explanation of the account, validating the balance owedThis hasbeen attached for Mr***'s convenience.Convergent Outsourcing has ceased communication on behalf of this account We have requested ourinformation be removed from the credit bureausIf Mr*** has any further inquiries, please havehim contact T-Mobile directly.We appreciate the opportunity to respond

Dear Mr***,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Lead Compliance Rep

Convergent OutsourcingInchas investigated Ms[redacted]'s complaintCenturyLink placed this account in our office 12/18/15, to collect a balance of $on their behalfWe are sorry to hear that Ms[redacted] has had a difficult time finding resolution.In response to receiving this information,
the account has been closed from our office and returned to Century LinkWe will forward a copy of this complaint and our response to our clientIf Ms[redacted] has any further inquiries please have her contact CenturyLink directly, as we are not longer handling this account.Respectfully,Sarah K[redacted]Compliance Representative

Dear [redacted]? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Mr[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response?