Champion Trailer Parts & Service

Good morning Mr***,
Viking Range does understand your frustration and we do apologized for the parts delay; however, we did received the parts and the door bins have been shipped to youAgain thank you for contacting Viking range LLC
Sincerely,
Viking Range LLC,

I have been waiting for parts since last November (2015)There are hundreds of complaints against this company for many of the same reasonsA quick Google search of "Viking Complaints" will yield a slew of bad experiences and awful customer service recordsI wish I had known before purchasingI will never do business with this company again and I will act as an advocate to make sure others steer away from the Viking product line and this company as wellDon't know how you all at Revdex.com could punish them, but they should not be allowed to conduct business anywhere given their poorly designed product line and their complete lack of serviceViking management, you should be ashamed of yourselves!!! You are Awful!!
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Dear Ms***,Thank you for emailing Viking Range regarding your Viking refrigeratorUnfortunately, Viking is unable to replace the unit However, we are showing that the Viking Authorized Servicer *** *** and Viking Customer Support agent *** has been trying to
contact you to arrange service on the unit Please contact *** *** at *** to arrange service.Sincerely,Viking Range

Complaint: ***
I am rejecting this response because: while I appreciate Viking covering the repairs for this one time, it does not solve the continual problems we experienceSo, while I'm happy that this will fix the current issues it does not prevent future problemsUnfortunately, I can guarantee with 99% certainty that we will no doubt have another of our Viking appliances require repair within the next six monthsAs stated in my letter, we have decided that we no longer want a Viking Professional kitchenSo really the only acceptable response would be to provide a refund for the cost to replace all of our appliances.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I think the more pressing issue here is what message Viking is focusing on during the Marketing of their Product LineFor example, The yr P&L Warranty on each productAnd the No Quibbles Return Promotion on their productAs a consumer, thats all I heard or knew so "Thats the Message I received Loud & Clear from Viking"I never knew of the separate "Cosmetic Warranty" that stands aloneThe fact is that I as the consumer NEVER knew about the "fine print" in the back of the manual that no one reads until they have a problem if anyIts never mentioned in their promotionsI truly believe in what I am stating and am sorry that Viking doesnt see my side of itSometimes, it takes someone on the other side of the phone to place themselves in someone elses shoes and see how they would feel if faced with the same predicamentUnfortunately, Viking doesnt
Regards,
Butch Goldsmith

surface rust on a griddle is caused by water and oxygen, if you do not season the griddle correctly in the beginning surface rust will occurthe griddle can still be cleaned and re seasoned but its not something that is covered by warranty due to human errorCustomers need to take
accountability when they do not take the time to follow directions, this should not be the responsibility of the manufacturerthanks,Sincerely, Viking

Dear Mr***,Thank you for contacting Viking Range LLC regarding your Viking Range. We are sorry to learn you have encountered this issueWe will follow up on your part order with the Viking Recall Center; also due to your unit has been down we will restart the
warranty on the range once the repair has been completed.Please accept my sincere apologiesOn behalf of Viking Range and thank you for taking the time to contacting us regarding the issue.Sincerely,Viking Range LLC

Good morning Mr. ***, Thank you for contacting Viking Range LLC regarding a back ordered part for your Viking Appliance We are sorry to learn you encountered this issueWe will be contacting the Viking Parts Department to assist with expediting the part
to complete your service call. Again, we are sorry you have encountered this issue and will work to get your part ship to you. Sincerely, Viking Range LLC

Revdex.com:
I have reviewed the response made by Viking RangeThe oven was repaired on the third attemptOnce Viking became engaged directly- nearly a month after I first contacted them- they did finally arrange to overnight the parts on the second try.
The oven is now finally repairedIt should not have required this level of effort in order to get the company to be responsive; however, the ultimate fault lies with the original reseller who sold not only a defective oven, but one that deceptively was returned nearly years after original installationAt least it now functions- but buyer bewareUntil I was assigned a person from Viking directly I did not receive responsive serviceI do accept the company's response as the oven does now work
Regards,
*** ***
Regards,
Angela Miller

Good afternoon Mr***, Thank you for contacting Viking Range LLC regarding the backorder bins for your Viking RefrigeratorWe are sorry to learn you have encountered this issue Viking Range is working with the Viking Parts Department and Vendor
to expedite the parts to you. Again we are sorry you have encountered this backorder and we are hopeful to have this resolved shortly. Sincerely,Viking Range LLC

REPLY TO ***:Dear Mr***,Thank you for your reply; we are sorry for the confusionThe phone number 800-*** is to the Viking East Distributing office and *** extis ***However, your replacement oven has shipped to the installer and they will contact you to arrange replacement once the unit is received I also see where *** has tried to contact you and left a voice messagePlease contact her for further update.Again thank you for contact Viking Range LLCViking Range, LLCFront StreetGreenwood, MS 38930662.455.1200www.vikingrange.com

Dear Ms***,
Thank you for contacting Viking Range LLC regarding your Viking dishwasher B/O part We are sorry for the delay in your part order; however, we has worked with the Viking Parts Department and *** to have the part expedited and service
completed.
Again we are sorry for the delay and thank you for contacting Viking Range LLC
Sincerely,
Viking Range

Dear Ms***,
Thank you for contacting Viking Range LLC, We see that parts were overnight to your Servicer and service was setIf you are still having an issue; please contact the Viking West Office at 800-*** for
assistanceSincerely,
Viking Range LLC

Dear Ms***,Thank you for your rely; we have contacted *** *** *** for your information and is now working with the Viking Parts Department on expediting the part to *** to complete the repair.Again we are sorry for the inconvenience and delay; we working to locate the backorderd part for you.Sincerely,Viking Range LLC

Dear Ms***,
Thank you for your rely; we have contacted *** *** *** for your information and is now working with the Viking Parts Department on expediting the part to *** to complete the repairAgain we are sorry for the inconvenience and delay; we working to locate the backorderd part for youSincerely,
Viking Range LLC

Complaint: ***
I am rejecting this response because:since the day I purchased the dishwasher I have numerous issue's with the dishwasherI was lucky that I had purchased an extended warranty because the dishwasher broke every yearThe warranty company replaced the control panel times and it keeps leakingI feel that the dishwasher was defected
Regards,
*** ***

RevDex.com:I have reviewed the response made by Viking RangeThe oven was repaired on the third attemptOnce Viking became engaged directly- nearly a month after I first contacted them- they did finally arrange to overnight the parts on the second try. The oven is now finally repairedIt should not have required this level of effort in order to get the company to be responsive; however, the ultimate fault lies with the original reseller who sold not only a defective oven, but one that deceptively was returned nearly years after original installation.At least it now functions- but buyer bewareUntil I was assigned a person from Viking directly I did not receive responsive service.I do accept the company's response as the oven does now work. Regards, *** ***
Regards,
Angela Miller

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is unfortunate that I was forced to reach out to you rather than Viking correcting the issue over a year ago when it was first reported.While I was not on vacation (I was away on business), I will await a call from the installer If that does not occur within the next week, I will reopen the file....again.Thank you for your advocacy
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am not provided with information as to who to call or email the information Viking is asking forTheir customer service line is a complete waste of time and energy.
The service company that has the part ordered is as follows:
*** ***
***
The gentleman with this appliance company called today and now says the part is back ordered till May 5th!!!
Regards,
*** ***

Good morning Mr***,Viking Range does understand your frustration and we do apologized for the parts delay; however, we did received the parts and the door bins have been shipped to you.Again thank you for contacting Viking range LLC. Sincerely,Viking Range LLC,