Champion Trailer Parts & Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
We accept the repair at no cost to us, either for parts or labor However, we do not accept the term, "final courtesy"! With the number of days of work that I have missed since the purchase of this expensive appliance, I will never be ahead! Our only real satisfaction, at this point, is to warn anyone remodeling a kitchen, not to purchase Viking Appliances!
Regards,
*** And *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at the time, since we are starting again with the third repair serviceThe last company although Viking states that they did not notify them that it was a warranty issue seemed to have pinpointed the problem However , with this new company , I have no idea how this is to be resolvedAlso I would like them to extend the warranty and additional year and a half in a letter to me I will be leaving *** *** until the new year and I am sure that this will not be resolved before I leave
Regards,
*** ***

Good morning
*** *** is further reviewing the request and will provide the customer with a more updated response after all of the information is reviewed
Sincerely,
*** ***

Dear Mr. ***,Thank you for contacting Viking range LLC regarding your Viking Dishwasher We are sorry to learn you have encountered this issueWe are having the dishwasher exchanged out for you.*** from Viking East Distributor will be contacting you with further
details on the exchange.Again thank you for contacting Viking Range LLC.Sincerely,Viking Range LLC

Dear Ms***, Thank you contacting Viking Range LLC regarding the rubber feet for your grates on the Viking Range We are sorry to learn of the issue you have encounteredPlease provide your serial number on the range and we will follow up with the Parts Department regarding the
parts. Sincerely,Viking Range LLC

Complaint: ***
I am rejecting this response because:
We are passed the repair stage. We have allowed Viking to send out repairmen to no avail. The appliances still are not working properly. To reiterate...the dishwasher still leaks (I can forward a video of it leaking or I can post to YouTube for anyone to see) and both dishwashers sound like tree grinding machines, the oven and cooktop still cook unevenly, the ice machine is still not working and the microwave still does not pop popcorn (even with glass pie plate we were told by a repairman to use). I have come to hate cooking in my new kitchen. I have not baked cookies in over a year (since just after moving in to our new house) due to the oven
Regards,
*** ***

Dear Mr***,Thank you for contacting Viking Range regarding the recent issue with your Viking appliance.Viking Range will be pleased to fully support any warranty repair to your appliance in accordance with the terms of the warranty as outlined in your "Use and Care" manual
Unfortunately, your request for replacement or money back has been deniedFor liability reason all warranty claims repair will need to performed by a Viking Authorized Servicer; please see below Terms and Conditions. If you are currently working with a Authorized Servicer company please provide your model, serial number and the name of the servicing company; we will contact the company for assistance with getting the part that is under warranty to complete to repair. Terms and Conditions: Replacement of a component part includes its free installation, except as specified under the limited warrantyUnder the terms of this warranty, service must be performed by a factory authorized Viking Range, LLC service agent or representativeService will be provided during business hours, and labor performed at overtime or premium rates shall not be covered by this warranty.Again, thank you for contacting Viking Range LLC.Viking Range, LLC

Complaint: ***
I am rejecting this response because: Viking is failing to respond to the actual, cited issue in the complaintThey have not contacted me, rather they are reading service notes that indicate they do not understand the problem and their response had errors in it that does not reflect the installation setup in my homeThe tech from lake view verified that the unit is NOT wired into the ***It is on the same breaker as a *** but the two are not tied into each other, and before a tech was ever in my home, I had a liscensed and bonded electrician in my home who verified everything in the kitchen is poroperlly installedThe issue at hand is that the range got so hot that it melted through the power cord from the outside inHad this been a home electrical or installation issue, that form of damage would not have happened and any evidence of damage would have been reverse, burning up wiring from the inside outMy complaint and concern is being pushed off by a company that refuses to take responsibility for their faulty unitA unit that took a year and a half of use to slowing melt through the power cord and cause the damageA unit that I have zero confidence in and believe that since that root cause of excessive heat near the power cord inside the unit has not been addressed, I do not feel safe using this appliance as it is a time bomb waiting to melt through the power cord again and cause more damageFailure to address this issue is unacceptable and failure to resolve will be reported to consumer complaint news outlets of NBC and CBS as well as my attorney
Regards,
*** ***

Good morning.Thank you for contacting Viking Range regarding your gas wall oven We are sorry to learn of the issues encountered Viking Range will be pleased to fully support any warranty repair to your oven in
accordance with the terms of the warranty as outlined in the Use & Care manual.The regional Viking service manager, *** ***, will work directly with you to resolve this matter Our records indicate he has already communicated with you and he will continue to do so until a resolution is agreed upon.Sincerely,

Good morning Mr. ***,
"">Thank you for contacting Viking Range LLC regarding a back ordered part for your Viking Appliance We are sorry to learn you encountered this issueWe will be contacting the Viking Parts Department to assist with expediting the part to complete your service call
Again, we are sorry you have encountered this issue and will work to get your part ship to you
Sincerely,
Viking Range LLC

Good morning.Thank you for contacting Viking Range regarding your gas wall oven We are sorry to learn of the issues encountered Viking Range will be pleased to fully support any warranty repair to your oven in accordance with the terms of the warranty as outlined in the Use & Care
manual.The regional Viking service manager, *** ***, will work directly with you to resolve this matter Our records indicate he has already communicated with you and he will continue to do so until a resolution is agreed upon.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me,as long as the replacement appliance is functioning correctly
Regards,
*** ***

Dear Ms***, Thank you for contacting Viking Range LLC regarding your Viking AppliancesWe are sorry to learn you have encountered
and issueViking Range warranty is for repair on the appliances therefore we are not able to offer you a refund on the unitsHowever, Viking Range has already extended the warranty on the refrigerator model number *** serial number *** until 12/12/18; unfortunately we are not able to extended it any furtherAlso, We are not showing a recently service call on the trash compactor has been madeIf you need service on the trash compactor please contact *** *** at *** to arrange service.
Again thank you for contacting Viking range LLC,
Sincerely,
Viking Range LLC

Good morning.Thank you for the reply We are sorry to learn you were unaware of the warranty terms Unfortunately, this matter was not brought to Viking Range or the dealer's attention within the 90-day period Therefore we are unable to cover the cosmetic issue as that portion of the warranty has expired.Sincerely,

Good afternoon Mr***,
Thank you for contacting Viking Range LLC regarding the backorder bins for your Viking RefrigeratorWe are sorry to learn you have encountered this issue Viking Range is working with the Viking Parts
Department and Vendor to expedite the parts to you.
Again we are sorry you have encountered this backorder and we are hopeful to have this resolved shortly
Sincerely,
Viking Range LLC

Dear Mr ***,Thank you for your emailWe are sorry to learn of the recent issue you have encountered with the Viking products.Viking Range makes every effort to manufacture products of the highest quality. Unfortunately, in spite of all the precaution taken to
ensure the reliability of our products, parts failures may occurViking Range will be please to fully support any warranty repairs to your microwave in accordance with the terms of the warranty as outline in the “Use & Care manualTherefore, we are unable to replace the unitPlease provide the name of the Viking Authorized Servicer serving the unit and we will work with them to have the issue with the door correctedAlso, we called an left a voice message on your phone with contact number for assistance.Again, we are sorry you have encountered this situation and will be helping to resolve the matter.Sincerely,Viking Range, LLC

Dear Ms***,Thank you for contacting Viking Range LLC regarding your Viking rangeWe are sorry to learn of the issue you have encountered.Viking Range makes every effort to manufacture products of the highest qualityUnfortunately, in spite of all the precaution taken, stains
can happen on the burner base from spill oversTherefore, Viking is unable to replace the range due to stainHowever, we have contact the Viking East Distributor regarding your order.Sincerely,Viking Range, LLCFront StreetGreenwood, MS 38930662.455.1200www.vikingrange.com

Hello Mr***,
After reviewing the warranty on your product, unfortunately we will not honor request for new gratesThe warranty for the grates expired on 11/04/14, which five years
after the manufacture date 11/04/If you have any questions please contact our parts department 800-488-option #to purchase grates for your Viking BBQ Grill.Thank you,
Viking West Service Department
800-488-option #

Hello Ms***,
We apologize for the inconveniences that you are experiencingAfter reviewing your Revdex.com claim, we have determined Viking will
not cover any expenses to your applianceThe unit is too far outside of the warrantyWe also do not regulate the prices the service companies chargeBut, you are more than welcome to contact the service company(s), and see if they can lower the service chargeIf you have any questions please call 800-*** option and request to speak to *** ***, she is the Regional Manager of your area.Thank you,
Viking Service Department

Dear Ms***, Thank you for contacting Viking Range LLCWe are sorry to learn of the issues you have encountered with your Viking appliancesNaturally, we are concerned when we received comments reflecting adversely upon the quality of our productsViking Range makes every effort to
manufacture products of the highest qualityUnfortunately, in spite of all the precaution taken to ensure the reliability of our products, part failures may occurViking is pleased to fully support any warranty repairs to your refrigerator in accordance with the terms of the warranty as outlined in your “Use and Care” manualOur records does indicate your unit is over a year outside of warranty; however, because you are a valuable customer; Viking Range also is pleased to offer coverage on the parts only to complete the service call on your Viking refrigeratorUnfortunately though, for liability and warranty purpose Viking Range requires any authorized repairs given by Viking to be done by the Viking Authorized Service Provider that has been trained on repairing Viking appliancesAgain thank you for contacting Viking Range and hopefully the information above is helpfulSincerely,Viking Range LLC