Champion Trailer Parts & Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your assistance in this matter I was unable to get it resolved on my own and I appreciate it Regards, [redacted]

Dear Ms***,Thank you for contacting Viking Range LLCWe are sorry to learn you have encountered an issue with the new dishwasher; unfortunately, warranty is for repair unless the unit is deemed non repairable by the tech However, we have expedited the parts needed to LV Service to complete your service call Again, thank you for contact Viking Range LLC and hopeful the above information will be helpfulSincerely,Viking Range LLC

Good morning.Thank you for contacting Viking Range regarding this matter The customer's complaint has been forwarded to the regional Viking service manager at our Viking West office He will work directly with the customer to try to resolve this matter The customer should be contacted soon.Sincerely,

Good afternoon The customer has been advised her range range will be replaced However it will have to be manufactured therefore there is a slight delay A request to have the order rushed has been submitted The customer will be contacted by the local installer once it is available for install Sincerely, [redacted]

Good afternoon.The service manager from Viking West advised the following:Viking parts has been in touch with this customer. A voicemail was left yesterday with [redacted] . We let her know that all charges were being reversed for anycharges regarding her parts. There is also a concern that the incorrect part was received damaged last time. We have requested the customer call Viking toconfirm the model and serial number of the product to make sure the correct part is delivered to them, at no charge, as soon as possible.Sincerely,

Good afternoon Mr [redacted] ,Thank you for reaching out to Viking Range regaridng your Viking refrigeratorWe are sorry to learn of the issue you have encounteredViking Range does stand behind our products in accords with the terms outlined in the Use & Care manualTherefore, your request for replacement is denied due to Viking Warranty is for repair; unless a unit is deemed non repairable while in warrantyHowbeit, we do see that Viking Service Manage Rick has reached out to you regarding the issue and have extended the warranty on the unit for your inconveniencePlease advise back if you are still experiencing an issue with the unit and we will follow up with the service manager and servicer regarding your issueSincerely,Viking Range

Dear Ms***, Thank you for contacting Viking Range LLC, we are sorry to learn of the recent issues you have encountered with your Viking Product Viking Range makes every effort to manufacture products of the highest quality, unfortunately, in spite of all the precaution taken to ensure the reliability of our product, part failures may occurViking Customer Care Rep [redacted] is working with Viking Part Department to have the part expedited from the manufacture to your service to complete the service call and will contact you with the updateAgain, we are sorry you have encountered this issue; but we are not able to replace or extend the warranty on the unitHowbeit, if you encounter issue with the unit again please contact Viking Customer Care for reviewing at that time Sincerely, Viking Range LLC

Complaint: I am rejecting this response because: I have attached a picture since I was not able to attach one before I do not buy that stains occur due to spillovers I should be able to clean my stove I have never heard of a stove that was not able to be cleaned and will stain due to spillovers I never asked to replace the stove, I just wanted the burner covers taken care of Regards, [redacted]

etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They are refunding my dishwasher purchase from as requested Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I received a message from you today, 7/14, which is an exact duplicate of a message received on Friday 7/11, therefore I fear I missed some information <!--[if !supportLists]-->- <!--[endif]-->After I filed my complaint on Thursday, I phoned Viking again. I was advised that the regional service manager had already spoken to the local technician and that they would be coming out today, 7/14. Technician was here today to reassess/diagnose and said that he heard from Viking Friday 7/11 for the first time. <!--[if !supportLists]-->- <!--[endif]-->Range was purchased as a new item. The technician told us today that this unit had been serviced before as there were wire nuts in the electrical system that did not belong. <!--[if !supportLists]-->- <!--[endif]-->The technician has not advised us to stop using the range, nor has he mentioned any safety issue whatsoever, but while cooking dinner tonight, two burners were on, there was a pop and a large spark and the breaker on that side of the kitchen turned off; this is not the first time this has happened. <!--[if !supportLists]-->- <!--[endif]-->Viking failed to provide any customer service regarding my problem until BBB involvement. It is obvious that this unit was troubled before I purchased it and it should be replaced. <!--[if !supportLists]-->- <!--[endif]-->And lastly, but certainly not least, again parts are on order. The unit is NOT repaired at this time. Regards, *** [redacted]

May 19, 0pt;"> [redacted] Re: Mr [redacted] / case # [redacted] Dear MsClopton, Thank you for contacting Viking Range Corporation regarding Mr [redacted] 's complaint with his Viking Cook top Viking North West has replaced the customer's cook topIf the customer has any questions or concerns regarding the replacement he can contact Viking Northwest directly at 1-800-231- On behalf of Viking Range Corporation, thank you for taking the time to inform us of the customer’s complaint Sincerely submitted, [redacted] Viking Range Corporation

Complaint: [redacted] I am rejecting this response because: I ALWAYS clean my stove after every use I am offended that they would state otherwise The pictures that I submitted was from a boil over, (happens frequently when people cook), and I was not able to get it clean after cooking I wanted Viking to acknowledge that their products have this issue After doing many searches online on how to clean the stove, I realized that I am not the only one that this has happened toOn a good note, I received part of the replacements from the customer service rep but the burner bases are on back order Regards, [redacted]

Thank you for your reply Ms. [redacted] ,Naturally, we are concerned when we received comments reflecting adversely upon the quality of our products and service. Viking Range will be pleased to fully support any warranty repairs to you range in accordance with the terms of the warranty as outlined in your "Use & Care" manual. The warranty is for repair unless it is deemed non repairable by viking Service Manager.Viking Range does care about their customers and appliances; as stated earlier [redacted] Viking Customer Care Supervisor has reached out to you, the serving company [redacted] and Viking Parts Department to ensure your Viking range is repaired and working as it should. If their is an issue still with the unit please reach back out to her at 800- [redacted] ext [redacted] for further assistance.Again, thank you for taking the time to contact Viking Range LLC.Sincerely,Viking Range LLC

While I am extremely pleased with the offer of replacement, we have no idea as to when this wi be done We have been told a new appliance has been ordered and we will be contacted by an installer since we are dealing with a defective appliance that is critial, especially during the holiday seasshopping n, we would appreciate being given a time frame and a contact person for our situation Regards, [redacted]

Dear Ms***,
Thank you for contacting Viking Range LLCWe are sorry to learn you have encountered this issueTo recap your conversation with upper management, we have shipped the part for your refrigerator to the servicer *** ***Once the kit have been installed and repair
completed Viking will extend your warranty on the refrigerator for one year.Again thank you for contacting Viking Range LLC
Viking Range LLC

Good afternoon
We are truly sorry the range required service while under warranty Viking Range has repaired the range per the terms of the warrantyThere is not a current service issue being reported Unfortunately, Viking Range is unable to replace the range
Sincerely,

Dear Ms***,Thank you for contacting Viking Range LLC regarding a discontinued part We are sorry to learn you have encountered thisHowever, Viking does not have a life time warranty on this part nor do we make this every part that is on the appliancesWe purchases some parts from other
vendors and unfortunately, some parts are discontinue after a period of time with Viking and those vendors.Again, thank you for contacting Viking Range LLC and we are truly sorry you have encountered this issue. Sincerely,Viking Range LLC

Dear Mr***,Thank you for contacting Viking Range LLC regarding your Viking refrigeratorWe are sorry to learn of the issue you have encountered. Viking Range makes every effort to manufacture products of the highest quality Unfortunately, in spite of all the
precaution taken to ensure the reliability of our product, part failure may occurViking is working the Parts Department and Vendor to locate and expedite your part order as soon as possible.Again thank you for contacting Viking Range LLC.Sincerely,Viking Range LLC

Dear Mr. ***,
Thank you
for contacting Viking Range LLC regarding your Viking dishwasher We are sorry to learn you have encountered this issue Unfortunately, your dishwasher is outside of warranty and Viking Range warranty is for repair and not replacement Therefore, the request for replacement is denied; however, we will issue a one time concession to a Viking Authorized Servicer to assist with the repairViking Range Customer Care agent Andrew will be reaching out to you regarding the concession
Again, thank you contacting Viking Range LLC
Sincerely,
Viking Range LLC

Complaint:
I am rejecting this response because:The phone contact number provided by Viking connects to a general greeting with no direction or capability to connect with a person with the first name of *** as noted in the response I also received a call from the approved local Viking repair vendor (*** ***) They received another new control board for replacement and not a new unit.My mobile number is ***
Regards,
*** ***