Champion Trailer Parts & Service

Hello,
My name is [redacted] at Viking Range Service Department. I've received the Revdex.com letter regarding customer [redacted]. After reviewing the letter, Viking will offer the customer one year extended warranty for the inconveniences. Also, [redacted] is in the process of...

being canceled service company. Viking is not aware they were taking warranty service request(s). Which is one of the reason why, [redacted] sent paperwork to Management to have an authorized service company to complete the service call. If the customer have any questions, to please Call Viking at 800-[redacted].Thank you,
[redacted]
Viking Service Department

Dear Ms. [redacted], Thank you for contacting Viking Range LLC regarding your Viking...

range.  We are sorry to learn you have encountered this issue. Viking Range makes every effort to produce product of the highest quality; unfortunately, despite of every effort taken to ensure the reliability of the product; part failure may occur.  As for service history; Viking Range can only provide service history related to your range and there is no safety recalls pertaining to this issue on your product. The range meets or exceeds National Safety standards and it is certified as that. Due to your unit being eleven years of age; it is outside of any warranty terms outlined in your "Use and & Care" manual; however, Viking Range is willing to offer you a new range at a discount price base off the “Useful Life” left on the range.  
Sincerely,                                             Viking Range, LLC 111 Front Street Greenwood, MS 38930

Dear Ms. [redacted],Thank you for your reply, the warranty on the range is for repair along long as the tech deemed the unit repairable. However, per the Viking Supervisor [redacted], who spoke to you the tech was able to repair the range and it is working. Therefore, Viking is unable to assist any further. Again, thank you for taking time to contact Viking Range LLC. Viking Range LLC,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. [redacted],
Thank you for contacting Viking range LLC regarding your Viking Dishwasher.  We are sorry to learn...

you have encountered this issue. We are having the dishwasher exchanged out for you.
[redacted] from Viking East Distributor will be contacting you with further details on the exchange.
Again thank you for contacting Viking Range LLC.
Sincerely,
Viking Range LLC

Dear Ms. [redacted],
Thank you for emailing Viking Range LLC regarding back ordered parts for your Viking Microwave.  We are sorry to learn you have encountered this issue. [redacted] is working with the Viking vendor to have the parts to [redacted]...

Appliance by mid next week.Again, we are sorry you have encountered this; hopefuly the above information will be helpful. Thank you for taking the time to contact us.
Sincerely,
Viking Range LLC

Good morning.Thank you for contacting Viking Range regarding this matter.  The customer's complaint has been forwarded to the regional Viking service manager at our Viking West office.  He will work directly with the...

customer to try to resolve this matter.  The customer should be contacted soon.Sincerely,

Good afternoon.
After further review by the Viking East office, it has been advised the customer's product will be replaced.  The Viking East office will coordinate directly with the customer the removal of the current product and the installation of the replacement.
Sincerely,

Dear Ms. [redacted],Thank you for contacting Viking Range LLC regarding back ordered parts for your Viking range.  We are sorry to learn you have encountered this issue.  Please provide the name and phone number of the service company that has parts on order for you; we will follow up on the...

part on your behalf. Sincerely,Viking Range LLC

Hello,
My name is [redacted] at Viking Range LLC service department. I have received the Revdex.com letter regarding customer [redacted]. On Friday August 5, 2016 our Regional service manager and another technician diagnosis the customer's issue, and was able to replace parts and will...

complete the service on Tuesday, August 16, 2016. Customer is satisfied with the service she received on 8/5/16. If the customer have any questions, to please call our service department at 800-[redacted]. 
Thank you,
[redacted]
Viking Service Department

Hello,
My name is [redacted] from Viking Range. We have contacted the customer on April 7, 2016 and informed her due to the age of the product we will cover parts but not labor. The unit is outside of the manufacture warranty. But, as a courtesy, final courtesy we will honor parts and labor and...

we will send it to an authorized service company. The customer should receive a call with in 24 hours. If any one have any questions regarding this claim, please call us on 800-[redacted] option 1. 
Thank you,
[redacted]

Good afternoon.We are sorry to learn of the issue encountered.  After following up with the Online order department, it was advised the refund has been processed.  The customer should see the credit soon if not already.  We apologize for any inconveniences caused by this...

matter.Sincerely,

REPLY TO Revdex.com:Dear Mr. [redacted],Thank you for contacting us regarding your Viking Combi-Steam Oven. We are sorry to learn you have encountered these issue.  Viking East Distributing will be contacting you to arrange replacement of the unit. Please feel free to...

contact [redacted] at 800-[redacted] for updates on the replacement of the unit.Sincerely,Viking Range, LLC

Dear Mr. [redacted],Thank you for contacting Viking Range LLC regarding a back ordered part for your Viking microwave.  We are sorry to learn you have encountered this issue. However, [redacted] located the part and had it ship [redacted] to complete service call.  Please let her...

know back if they have not contacted you to arrange service.Sincerely,Viking Range LLC

Yes they did call.  However, we have now returned the call quite a number of times (3 times yesterday and once so far today).  No one answers.  
 Complaint: [redacted]
I am rejecting this response because:
 
Regards,
[redacted]

Hello,My name is [redacted] at Viking Range LLC service department. I have received the Revdex.com letter regarding customer [redacted]. On Friday August 5, 2016 our Regional service manager and another technician diagnosis the customer's issue, and was able to replace parts and will complete the...

service on Tuesday, August 16, 2016. Customer is satisfied with the service she received on 8/5/16. If the customer have any questions, to please call our service department at 800-[redacted]. Thank you,[redacted]Viking Service Department

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] The technician that came out stated that he inspected the unit found that the lower half of the back sides are forming condensation . This has damaged the flooring and walls . He called viking and they beleive the unit is missing its insulation from the factory. Viking was going to submit the issue to customer service. Since this is clearly a manufacturing problem warranty should have no bearing on it it was never right from the factory.

March 25, 2014
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Ms. [redacted] / case #[redacted]
Dear Ms. Clopton,
 
Thank you for contacting Viking Range Corporation regarding Ms. [redacted]'s complaints with her Viking products.
 
I have spoken to Mr. [redacted] regarding the complaint with his Viking products. Viking will work with him directly to resolve the issues with his products.
 
On behalf of Viking Range Corporation, thank you for taking the time to inform us of the customer’s complaint.
 
Sincerely submitted,
 
[redacted]
Viking Range Corporation

Complaint:
I am rejecting this response because:
I have attached a picture since I was not able to attach one before.  I do not buy that stains occur due to spillovers.  I should be able to clean my stove.  I have never heard of a stove that was not able to be cleaned and will stain due to spillovers.  I never asked to replace the stove, I just wanted the burner covers taken care of. 
Regards,
[redacted]

Dear Ms. [redacted], Thank you contacting Viking Range LLC regarding parts for your Viking Cooktop. We are sorry to learn you have encountered this issue....

 Viking Range is working to locate the final part [redacted]s [redacted] needs to completed your service calls.
Due to the inconvenient this has cause you, we will restart your warranty once the service call is complete.
Again, thank you for contacting Viking range LLC.
Sincerely,
Viking Range LLC