Champion Trailer Parts & Service

Complaint: [redacted]
I am rejecting this response because: AGAIN, I have called the service provider and they have ordered the parts and the ETA is 30 days at the most.  That is unacceptable.     
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: so far 2 Viking units have caused over 20k of damage to my house due to unsafe and hazardous design.  This is not about a warranty.  We have left this in the hands of our insurance company for subrogation. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I followed their "seasoning" process and it was during the 1st and ONLY process when the rust occurred! Their manual instructs to use water and vinegar first, then apply the cooking oil after. When I started with the water and vinegar first, IT RUSTED! So I immediately stopped and contacted Viking.  This is not the cause of "human error". The company IS NOT taking responsibility for their instructions inside their own manual.
[redacted]

Good afternoon.It has been advised service is being dispatched today 04/24 to service your oven.  [redacted] will follow up to make sure all is well following today's service call.Sincerely,

Dear Mr. [redacted],
Thank you for contacting Viking Range LLC regarding your Viking refrigerator. We are sorry to learn of the issue you have encountered. 
Viking Range makes every effort to manufacture products of...

the highest quality.  Unfortunately, in spite of all the precaution taken to ensure the reliability of our product, part failure may occur. Viking is working the Parts Department and Vendor to locate and expedite your part order as soon as possible.Again thank you for contacting Viking Range LLC.
Sincerely,
Viking Range LLC

Dear Mr. [redacted],
 
Thank you...

for contacting Viking Range LLC.  We are sorry you have encountered this issue. [redacted] was contacted and understand that your unit does have a 12 Sealed System Part Warranty. They are currently waiting on part to come in and will complete your service call.
 
Again thank you for contacting Viking Range LLC and hopeful the above information is helpful.
 
Sincerely,
Viking Range LLC

Dear Ms. [redacted],Thank you contacting Viking Range LLC regarding your Viking Appliances.  We are sorry to learn you have encountered these issue. Viking Range will be contacting [redacted] regarding a one concession that has been issue to complete your service call.Again thank you...

for contacting Viking Range LLC. Sincerely,Viking Range

Dear Ms. [redacted],
Thank you for contacting Viking Range LLC regarding a discontinued part.  We are sorry to learn you have encountered this.
However, Viking does not have a life time warranty on this part nor do...

we make this every part that is on the appliances. We purchases some parts from other vendors and unfortunately, some parts are discontinue after a period of time with Viking and those vendors.
Again, thank you for contacting Viking Range LLC and we are truly sorry you have encountered this issue.
 
Sincerely,
Viking Range LLC

Dear Mr. [redacted],
Thank you for contacting Viking Range LLC regarding the recall on your Viking dishwasher.  We are sorry to learn you have encountered this issue.  We have contacted [redacted] and they will be contacting...

you today to arrange service.
Sincerely,
Viking Range LLC

Hello,My name is [redacted] at Viking Range Service Department. I've received the Revdex.com letter regarding customer [redacted]. After reviewing the letter, Viking will offer the customer one year extended warranty for the inconveniences. Also, [redacted] is in the process of being...

canceled service company. Viking is not aware they were taking warranty service request(s). Which is one of the reason why, [redacted] sent paperwork to Management to have an authorized service company to complete the service call. If the customer have any questions, to please Call Viking at 800-[redacted].Thank you,[redacted]Viking Service Department

Dear Ms. [redacted],Thank you for your reply, Viking Customer Care Rep [redacted] has called and left a voice message for you to contact her back regarding your range; she will be reaching back out to you again. The power cord is a maintenance part that can get damaged for vary reason; [redacted] tech has examine the range and found that the range is not faulty and working fine; however, as a good will gesture Viking Range will replace the power cord on the range. Again, we are sorry you encountered this issue; howbeit, your request for replacement is denied. Viking Range LLC

Hello Mr. [redacted],After reviewing the warranty on your product, unfortunately we will not honor request for new grates. The warranty for the grates expired on 11/04/14, which five years after the manufacture date 11/04/09. If you have any questions please contact our parts department 800-488-9868...

option #2 to purchase grates for your Viking BBQ Grill.Thank you,Viking West Service Department800-488-9868 option #1

Dear Ms. [redacted],Thank you for contact Viking Range LLC. We are sorry to learn you have encountered this issue. Unfortunately, we are not able to replace the unit; however, your case has been escalated to a Viking Customer Care Supervisor and she is working with [redacted] on...

setting up service to complete the service call.Again thank you for taking the time to inform us of your issue. Sincerely,Viking Range LLC

Thank you for contacting us regarding your Viking Range.  We are sorry to learn of the issue encountered.  Viking Range will be pleased to fully support any warranty repair to the customer's range in accordance with the terms of the warranty as outlined in the Use & Care manual....

 Both [redacted] and the Viking Range office in MS follow the same guidelines.  The US office is unable to change a decision made by [redacted].Based on the registration found, the range is more than 7-years outside of the full manufacturer's warranty.  Unfortunately, Viking Range is unable to cover the cost of any portion of the repair.The customer has been advised by both [redacted] and Viking Range.Sincerely,

Dear Ms. [redacted],
Thank you for contacting Viking Range LLC regarding your Viking range. We are sorry to learn you have encountered this issue.  We have...

contacted [redacted] and was informed that $190.53 has been credited back to you.Again we are sorry you have encountered the issue and hopeful the above information is helpful.
 
Sincerely,
Viking Range

April 23, 2014
 
 
[redacted]
 
Re:  Ms. [redacted] / case #[redacted]
Dear Ms. Clopton,
 
Thank you for contacting Viking Range Corporation regarding Ms. [redacted]'s complaints with her Viking products.
 
Viking would not be able to offer replacements for the customer's products. We will be happy to have them repaired under the manufacturer's warranty and expedite the parts out to make sure they get serviced as quickly as possible.
 
On behalf of Viking Range Corporation, thank you for taking the time to inform us of the customer’s complaint.
 
Sincerely submitted,
 
[redacted]
Viking Range Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

While I am extremely pleased with the offer of replacement, we have no idea as to when this wi be done   
We have been told a new appliance has been ordered and we will be contacted by an installer 
since we are dealing with a defective appliance that is critial, especially during the holiday seasshopping n,  we would appreciate being given a time frame and a contact person for our situation 
Regards,
[redacted]

Good morning.
The customer was sent the following email reply.
class="MsoNormal">            Dear Mr. [redacted].
 
Viking Range has received your Revdex.com complaint regarding your Viking refrigerator and dishwasher.  We are truly sorry to learn of the issues encountered.  Viking Range will be pleased to fully support any warranty repairs to your Viking appliances in accordance with the terms of the warranty as outlined in the Use & Care manual.
 
Unfortunately, we are unable to approve your request for replacements.  However service records will be forwarded to be further reviewed by the Viking service Techline.  They will be able to provide the local service provider any needed technical assistance to resolve the issues.
 
On behalf of Viking Range, thank you for taking the time to contact us regarding this matter.
 
Sincerely,