Champion Trailer Parts & Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Many thanks for your help.
 
Regards,
 
 
[redacted]

Dear Mr. [redacted],Thank you for contacting Viking Range LLC regarding the recall on your Viking dishwasher.  We are sorry to learn you have encountered this issue.  We have contacted [redacted] and they will be contacting you today to arrange service.Sincerely,Viking Range...

LLC

Good morning Ms. [redacted],Thank you contacting Viking Range LLC  We are sorry to learn of the issue you have encountered.  The Viking Exchange Coordinator will be contacting you to arrange replacement on your Viking refrigerator model and serial number [redacted]...

[redacted] Again thank you for contacting Viking Range LLC. Viking Range LLC,

Dear Ms. [redacted],
 
Thank you contacting Viking Range LLC regarding the rubber feet for your grates on the Viking Range.  We are sorry to learn of the issue you have encountered. Please provide your serial number on the range and we will follow up with the Parts Department...

regarding the parts. 
Sincerely,
Viking Range LLC

Complaint: [redacted]
I am rejecting this response because:  The appliances are crap. Yes, Viking extended the warranty on the refrigerator, however, when the warranty expires I will still be left with a refrigerator that breaks down every 3 - 4 month and then it will be on my dime. Not to mention the continuing frustration of having to request warranty work and wait months for parts.  There is no recent service on the compactors because they broke again shortlay after the last repairs.  They have been uninstalled  and stored in my garage (worthless).  I have replaced both with another brand and they have functioned beautifully, no issues.  This confirms the breakage was not due to our use, but rather the poor quality of Viking compactors.
Regards,
[redacted]

Dear Mr. [redacted],Thank you for your reply; we are sorry for the delay. Your parts was shipped and delivered to [redacted] [redacted] to complete your service. Will you please confirm if service was completed Friday on the range. Sincerely,Viking Range LLC

Complaint: [redacted]
I am rejecting this response because:
I ALWAYS clean my stove after every use.  I am offended that they would state otherwise.  The pictures that I submitted was from a boil over, (happens frequently when people cook), and I was not able to get it clean after cooking.  I wanted Viking to acknowledge that their products have this issue.  After doing many searches online on how to clean the stove, I realized that I am not the only one that this has happened to.
On a good note, I received part of the replacements from the customer service rep but the burner bases are on back order.
Regards,
[redacted]

Dear Mr. [redacted],Thank you for taking the time to contact Viking Range LLC regarding parts for your Viking steam oven.We are sorry to learn of the issue you have encountered.  We checked with the Viking Part Department and the part is shipping today on FedEx;  tracking number...

is [redacted].Sincerely,Viking Range LLC

March 13, 2014
 
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[redacted]
 
Re:  Ms. [redacted] / case #[redacted]
Dear Ms. Clopton,
 
Thank you for contacting Viking Range Corporation regarding Ms. [redacted]'s complaints with her Viking products.
 
I have called her directly regarding the issues with her  products to get more information. Viking will work with her directly until we have a resolution to the issues.  
 
On behalf of Viking Range Corporation, thank you for taking the time to inform us of the customer’s complaint.
 
Sincerely submitted,
 
[redacted]
Viking Range Corporation

Dear Mr. [redacted],
Thank you for contacting Viking Range LLC regarding a back ordered part for your Viking microwave.  
We are sorry to learn you have encountered this issue. However, [redacted]...

located the part and had it ship [redacted] to complete service call.  Please let her know back if they have not contacted you to arrange service.
Sincerely,
Viking Range LLC

Dear Ms. [redacted], Thank you for contacting Viking Range LLC regarding your Viking range.  We are sorry to learn you have encountered this issue. Viking Range makes every effort to produce product of the highest quality; unfortunately, despite of every effort taken to ensure the reliability of...

the product; part failure may occur.  As for service history; Viking Range can only provide service history related to your range and there is no safety recalls pertaining to this issue on your product. The range meets or exceeds National Safety standards and it is certified as that. Due to your unit being eleven years of age; it is outside of any warranty terms outlined in your "Use and & Care" manual; however, Viking Range is willing to offer you a new range at a discount price base off the “Useful Life” left on the range.   Sincerely,                                             Viking Range, LLC 111 Front Street Greenwood, MS 38930

Dear Ms. [redacted],Thank you for emailing Viking Range regarding your Viking refrigerator. Unfortunately, Viking is unable to replace the unit.  However, we are showing that the Viking Authorized Servicer [redacted] and Viking Customer Support agent [redacted] has been trying to contact you to...

arrange service on the unit.  Please contact [redacted] at [redacted] to arrange service.Sincerely,Viking Range

Viking refrigerator should get the award for worst refrigerator ever. For the price, it was a ripped off. Everything is bad. All the compartments are so cheaply made .
Our are all broken after few years considerating we are very careful people.
It's non stop repair with the ice maker and freezer. And cost of repair is so expensive. Such a headache owing this piece of junk .

Dear Mr. [redacted],Thank you for contacting Viking Range LLC regarding your Viking refrigerator.  We are sorry to learn of the issue you have encountered. A replacement order has been approved for the Viking fridge with model and serial number [redacted]. [redacted]...

the Exchange Coordinate will be contacting you with arrangement. Again thank you for contacting Viking Range LLC. Sincerely,Viking Range LLC

Good afternoon.
The customer contacted us late Friday.  She was advised we are dispatching a...

service call to have the technician perform a "hands on" assessment of the range.  We will further review the customer's request for replacement once we have the service assessment report.
Sincerely,
[redacted]

Good afternoon.Thank you for contacting us regarding your Viking dishwasher.  Based on our records the customer has spoken with at least 2-representatives in Customer Support as well as communicated via email with upper management.  Unfortunately, as explained in the emails attached,...

Viking Range is unable to replace the dishwasher with it being more then 3-years outside of warranty.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. [redacted],We are sorry you are rejecting the offer, but as stated early; the warranty on the appliance in your "Use and Care" manual is for repair not replacement. Please provide the name of the Viking Authorized Service Company that is repairing the appliance; along with model, serial number and purchase date.  Viking Tech Support will reach out to them for technical assistant. Any parts that is under warranty the Viking Authorized serving company will file a claim on your behalf. Sincerely,Viking Range, LLC

Good afternoon Mr. [redacted],Thank you for reaching out to Viking Range regaridng your Viking refrigerator. We are sorry to learn of the issue you have encountered. Viking Range does stand behind our products in accords with the terms outlined in the Use & Care manual. Therefore, your...

request for replacement is denied due to Viking Warranty is for repair; unless a unit is deemed non repairable while in warranty. Howbeit, we do see that Viking Service Manage Rick has reached out to you regarding the issue and have extended the warranty on the unit for your inconvenience. Please advise back if you are still experiencing an issue with the unit and we will follow up with the service manager and servicer regarding your issue. Sincerely,Viking Range

February 14, 2014
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[redacted]
[redacted]
Re:  Ms. [redacted]/ case #[redacted]
Dear Ms. Clopton,
Thank you for contacting Viking Range Corporation regarding Ms. [redacted]'s complaint with the Viking range.
I have contacted the customer by phone and left a voice message for her to contact me directly.
On behalf of Viking Range Corporation, thank you for taking the time to inform us of the customer’s complaint.
Sincerely submitted,
[redacted]
Viking Range Corporation