Champion Trailer Parts & Service

Hello,My name is *** from Viking RangeWe have contacted the customer on April 7, and informed her due to the age of the product we will cover parts but not laborThe unit is outside of the manufacture warrantyBut, as a courtesy, final courtesy we will honor parts and labor and we will
send it to an authorized service companyThe customer should receive a call with in hoursIf any one have any questions regarding this claim, please call us on 800-*** option 1. Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will find that this resolution satisfactory to me as soon as the appliance is replacedHopefully it wont take another months to replace
Regards,
*** ***

Dear Mr ***,Thank you for your emailWe are sorry to learn of the recent issue you have encountered with the Viking products.Viking Range makes every effort to manufacture products of the highest quality. Unfortunately, in spite of all the
precaution taken to ensure the reliability of our products, parts failures may occurViking Range will be please to fully support any warranty repairs to your microwave in accordance with the terms of the warranty as outline in the “Use & Care manualTherefore, we are unable to replace the unitPlease provide the name of the Viking Authorized Servicer serving the unit and we will work with them to have the issue with the door correctedAlso, we called an left a voice message on your phone with contact number for assistance.Again, we are sorry you have encountered this situation and will be helping to resolve the matter.Sincerely,Viking Range, LLC

Complaint: ***
I am rejecting this response because:
I was contacted by *** *** from Viking today regarding my complaintEssentially I just reviewed all of the information contained in my complaint with her - there was no outcome other than she needed to review a potential response with the person that is in charge of the Seattle area
Regards,
***

Good afternoon.Thank you for contacting us regarding your Viking dishwasher Based on our records the customer has spoken with at least 2-representatives in Customer Support as well as communicated via email with upper
management Unfortunately, as explained in the emails attached, Viking Range is unable to replace the dishwasher with it being more then 3-years outside of warranty.Sincerely,

Good afternoon
The customer contacted us late Friday She was advised we are dispatching a service call to have the technician perform a "hands on" assessment of the range We will further review the customer's request for replacement once we have the service assessment
report
Sincerely,
***

Good afternoon Mr***,Thank you for your reply;Again, we are sorry you have encountered an issue unfortunately, with the age of the refrigerator being eleven years old Viking is unable to replace the unit at no chargeHowbeit, we are willing to offer you a new unit at a Pro rate offerAs for as the damage to the floor your information will be sent to our Claims Department for further reviewingIf you would like to proceed with the prorate offer please advise back.Sincerely,Viking Range LLC,

Dear Mr***Thank you for contacting Viking Range LLCWe are sorry to learn you have encountered an issue with your Viking DishwasherUnfortunately, due to the age of the unit Viking is not able to replace the unitHowbeit, because you are a valuable customer to us we are approving a pro
rate discount on a new dishwasherOnce you received the offer from *** please advise her back on you acceptance of the offer and she will have your order processed for you.Again, thank you for contacting Viking Range LLC.Sincerely,Viking Range LLC

Dear Ms***,Thank you for your reply; We are sorry it happen;but, with the dishwasher been ten year old a repair can happenAny property claims you have encountered can and will be handle through your home owner insurance and Viking Claims Department. Again, thank you for contacting Viking Range LLC; but, we are not able to assistance you with your request. Sincerely,Viking Range LLC,

Hello Ms***,We apologize for the inconveniences that you are experiencingAfter reviewing your Revdex.com claim, we have determined Viking will not cover any expenses to your applianceThe unit is too far outside of the warrantyWe also do not regulate the prices the service companies chargeBut,
you are more than welcome to contact the service company(s), and see if they can lower the service chargeIf you have any questions please call 800-*** option and request to speak to *** ***, she is the Regional Manager of your area.Thank you,Viking Service Department

Good afternoon
The customer was sent the following email
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Dear Ms[redacted]
Your complaint to the Revdex.com has been received. We are truly sorry to learn of the issues encountered. I have requested the service information from [redacted] Appliance so that we have record of the previous service call. Your request will be further reviewed once we receive all of the service information
Sincerely,

Good afternoon
The customer has been emailed the following response
" background-">Dear MrS[redacted]We received your complaint to Revdex.com regarding the Viking knives you previously purchasedWe are truly sorry to learn of the issue encounteredUnfortunately, I am unable to assist with this matter in this department.
[redacted] whom you've previously communicated with will be the best contact regarding this matterI will forward your request for a refund to her and ask her to please advise accordingly.
On behalf of Viking Range, thank you for bringing this matter to our attention

Dear Ms. [redacted], Thank you for your reply.  However, stains occurs on stainless stain when the spills are not clean off and the burner is continued to be use. The spills are than baked into the stainless making it possible not to remove the stains.Again we are sorry you have encountered this issue.  Lu has processed and order to replace the rim.Sincerely,Viking Range, LLC

Good morning.Thank you for the reply.  Your request has been further reviewed.  Unfortunately Viking Range is unable to honor this request beyond the specific warranty terms previously mentioned.  On behalf of Viking Range, thank you for your feedback.Sincerely,

Dear Ms. [redacted],
Thank you contacting Viking Range LLC regarding your Viking Appliances.  We are sorry to learn you have encountered these issue. 
Viking Range will be contacting [redacted] regarding a one concession that has...

been issue to complete your service call.Again thank you for contacting Viking Range LLC.
 
Sincerely,
Viking Range

Complaint: [redacted]
I am rejecting this response because: I do not want another service call. I have had two service calls with the supplier ([redacted]) and they have been able to fix the specific problems presented.  The range has been used for 6 weeks and has had two fundamental components fail completely (power cord and ignitor). These two major issues indicate faulty workmanship on this range, so the only acceptable remedy is an exchange for a new product that meets the standard of a Viking range. 
Regards,
[redacted]

Good morning Ms. [redacted],Thank you for contacting Viking Range regarding your Viking Appliances; we are sorry to learn you have encountered this issue. Unfortunately, Warranty is for repair unless the units are deemed non repairable by a Viking tech and Service Manager. [redacted] in Customer Care has...

an open case and she will be working with everyone to get your issue resolved. Your request for replacement has been denied.Again thank you contacting Viking Customer Care.Sincerely,Viking Range LLC,

Thank you for your reply Ms. [redacted],Unfortunately, an ETA on parts can not be given unless you contact the service providers to arrange a service call to come and see what parts are needed.  Once this is done we can give you the ETA and work with the service provider to help expedite the needed parts. Again to reiterate Viking has agreed coverage on the part only; you will be responsible for the labor.Sincerely,Viking Range LLC

It's been over 7+ months since my Viking dishwasher stopped working. [redacted] repair company came to consult 6 times (luckily within warranty) and Viking service have still not resolved the issue. Finally, [redacted] recommended that Viking send another repair company to look at it or replace unit. At that, Viking customer service had the audacity to say you are now no longer under warranty so you won't be covered! What about the fact that the dishwasher never worked in the first place. Extremely poor machine and even worse customer service. I feel so helpless at this point and completely conned by the company. Please be warned and never buy from Viking.

Dear Ms. [redacted], Thank you for contacting Viking Range LLC; please accept our apology for the issue you have encountered. We will be contacting [redacted] and the Service Department Manager to assure your service is completed. Again thank you for contacting Viking Range LLC. Sincerely,Viking...

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