Champion Trailer Parts & Service

Dear Ms***,
Thank you for contacting Viking Range LLC regarding your Viking rangeWe are sorry to learn of the issue you have encounteredViking Range makes every effort to manufacture products of
the highest qualityUnfortunately, in spite of all the precaution taken, stains can happen on the burner base from spill oversTherefore, Viking is unable to replace the range due to stainHowever, we have contact the Viking East Distributor regarding your orderSincerely,
Viking Range, LLC
Front Street
Greenwood, MS www.vikingrange.com

Dear Mr***,
Thank you for taking the time to contact Viking Range LLC regarding parts for your Viking steam ovenWe are sorry to learn of the issue you have encountered We checked with the Viking Part Department and the part is
shipping today on FedEx; tracking number is ***Sincerely,
Viking Range LLC

Good afternoon
The customer's complaint/request has been further reviewed We regret we are unable to assist with this matter with it being approximately 4-years outside of warranty being that the
full warranty expired in June The customer has been advised we are are unable to assist with this matter
Sincerely,
***

Dear Ms***,Thank you for contacting Viking Range LLC, We see that parts were overnight to your Servicer and service was setIf you are still having an issue; please contact the Viking West Office at 800-*** for assistance.Sincerely,Viking Range LLC

Dear Ms***,
Thank you for contacting Viking Range LLCWe are sorry to learn you have encountered an issue with the new dishwasher; unfortunately, warranty is for repair unless the unit is deemed non repairable by the tech However, we have
expedited the parts needed to LV Service to complete your service call Again, thank you for contact Viking Range LLC and hopeful the above information will be helpful
Sincerely,
Viking Range LLC

Complaint: ***
I am rejecting this response because:Viking has not yet shipped replacement I have attempted to call for updates using contact provided with no response
Regards,
*** ***

Good morning Mr***, Thank you for contacting Viking Range regarding your recent issue with your Viking refrigeratorWe regret to hear of your dissatisfaction with your unitViking Range makes every effort to manufacture product of the highest quality; one that perform as it is
designed According to the service report from the servicing tech and Viking Service Manager the unit is working as it is designThis model does have a damper door that open and pull cold air form the freezer to the fridge side to keep it coolUnfortunately, this willcause the temperature to vary on the refrigerator sideHowever, due to your dissatisfaction with the refrigerator Viking is willing to offer you a dealer credit or refund to get another brand. Your information has been forwarded to Viking Customer Care agent *** at 800-*** ext*** to processAgain, thank you for contacting Viking Range and hopeful the information above is helpful in resolving the matter. Sincerely,Viking Range LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
We accept the repair at no cost to us, either for parts or labor However, we do not accept the term, "final courtesy"! With the number of days of work that I have missed since the purchase of this expensive appliance, I will never be ahead! Our only real satisfaction, at this point, is to warn anyone remodeling a kitchen, not to purchase Viking Appliances! Regards,
*** And *** ***

Dear Ms***,
In according to your warranty in the "Use and Care" manual; Viking Range warranty is for repair on the appliances
The Viking refrigerator is working and we have extended the warranty; you have replaced the trash compactorsTherefore, we are unable to assistance any furtherAgain thank you for contacting Viking Range LLC
Sincerely,
Viking Range

Good morning Ms***,
Thank you contacting Viking Range LLC We are sorry to learn of the issue you have encountered The Viking Exchange Coordinator will be contacting you to arrange replacement on your Viking refrigerator model and serial
number *** ***
Again thank you for contacting Viking Range LLC
Viking Range LLC,

Good afternoonViking SW in California advised the customer's request is being further reviewed for
replacement They advised they will contact the customer and go over the details
Sincerely,
***

Complaint: ***
I am rejecting this response because: I fully appreciate the offer to extend the warranty and accept that offer. However, I do not wish the file to be closed because the matter is NOT resolved. Mr***, for whatever reason, has stopped communicating with me and I am troubled. The oven is still not fixed and no one from Viking is communicating any longer. This remains a great source of pain and anxiety. I am expecting people of Saturday night of this week and am told that "the next available appointment" is Monday April 27. This is simply not acceptable to me. So while I want to work with Viking, I am not so sure that Viking still wants to work to resolve this matter quickly and efficiently
Regards,
*** ***

Dear Ms***,In according to your warranty in the "Use and Care" manual; Viking Range warranty is for repair on the appliancesThe Viking refrigerator is working and we have extended the warranty; you have replaced the trash compactorsTherefore, we are unable to assistance any further.Again thank you for contacting Viking Range LLC. Sincerely,Viking Range

April 11,
*** ***
*** *** *** ***
*** ** ***
Re: Ms*** / case #***
Dear MsClopton,
Thank you for contacting Viking Range Corporation regarding Ms***'s complaints with her Viking products
Viking East is currently working on her caseI will have them contact her directly with an update
On behalf of Viking Range Corporation, thank you for taking the time to inform us of the customer’s complaint
Sincerely submitted,
*** ***
Viking Range Corporation

Complaint: ***
I am rejecting this response because: It is a standardized response to all their complaints and absolutely ludicrous....I paid $8K for a range that has been used times and has had repairs times already....every time I have to schedule a repair is a matter of time and money....I wait for the service people.....wait for the parts.....and the parts are delivered between 3-weeks....absolutely no consideration from Viking....and their service people are ridiculous.....damaged my brand new wood floors....I have never dealt with a company that could care less about their product or their name....Viking has no respect for the people that buy their product.....nor do they care....I really wish I had never bought this range and will continue to tell others to stay clear from VIKING....The worst purchase I ever made
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good morning Ms***,Thank you for contacting Viking Range LLC, we are sorry to learn you have encountered this issueUnfortunately the unit is over ten years old and had a one year warranty on itYour request for assistance and replacement was reviewed by Viking Claims Department and was
deniedTherefore, Viking is unable to assistance with the repair or replace the unit. Please contact your home owners insurance company for further assistance. Sincerely,Viking Range LLC

Good morning.Thank you for contacting us regarding your Viking cooktop We are sorry to learn of the issue encountered Viking Range will be pleased to fully support any warranty repair to your cooktop in accordance with the terms of the warranty as outlined in the Use & Care manual
As printed in the attached excerpt from the Use & Care manual; any cosmetic issues are to be reported to the selling dealer within 90-days from the date of the original retail purchase Based upon the registration the purchase date on file is July Also, cosmetic issues are not considered service issues, therefore the 90-day No Quibble policy would not have applied Unfortunately, Viking Range is unable to assist with the cosmetic issues outside of the 90-day warranty.Sincerely,

Good morning.Thank you for your response We are sorry to learn you were only informed of the full warranty which covers functional issues However, as advised the complete terms of the warranty is printed in the Use & Care manual We regret you were not aware of this information within the time period in which this warranty was in effectYour feedback has been reviewed and we are truly sorry we are unable to assist with this matter outside of the warranty period.On behalf of Viking Range, thank you for taking the time to contact us regarding this matter.Sincerely,

Dear Ms***,Thank you for contacting Viking Range LLC regarding your Viking Range; We are sorry to learn you have encountered an issue According to the service report and *** the issue is a install issue and not with the range; the unit is installed on a *** and not on a
separate circuit as require by installation guidePlease contact your contractor or installer and has the range installed correctly to correct the issue.Viking warranty on the range is for repair therefore, the request for replacement is denied. Again, thank you for taking the time to contact Viking Range LLC. Viking Range