Champion Trailer Parts & Service

Dear Ms [redacted] ,Thank you for contacting Viking Range LLCWe are sorry to learn you have encountered this issueTo recap your conversation with upper management, we have shipped the part for your refrigerator to the servicer [redacted] ***Once the kit have been installed and repair completed Viking will extend your warranty on the refrigerator for one year.Again thank you for contacting Viking Range LLCViking Range LLC

Good afternoon.Thank you for contacting us regarding your Viking dishwasher Based on our records the customer has spoken with at least 2-representatives in Customer Support as well as communicated via email with upper management Unfortunately, as explained in the emails attached, Viking Range is unable to replace the dishwasher with it being more then 3-years outside of warranty.Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMany thanks for your help Regards, [redacted]

Good morning.Thank you for contacting us regarding your Viking cooktop We are sorry to learn of the issue encountered Viking Range will be pleased to fully support any warranty repair to your cooktop in accordance with the terms of the warranty as outlined in the Use & Care manual As printed in the attached excerpt from the Use & Care manual; any cosmetic issues are to be reported to the selling dealer within 90-days from the date of the original retail purchase Based upon the registration the purchase date on file is July Also, cosmetic issues are not considered service issues, therefore the 90-day No Quibble policy would not have applied Unfortunately, Viking Range is unable to assist with the cosmetic issues outside of the 90-day warranty.Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe name of the service company is [redacted] * [redacted] at [redacted] Thank you Regards, [redacted]

Dear Ms [redacted] , Thank you for your reply However, stains occurs on stainless stain when the spills are not clean off and the burner is continued to be useThe spills are than baked into the stainless making it possible not to remove the stainsAgain we are sorry you have encountered this issue Lu has processed and order to replace the rimSincerely, Viking Range, LLC

Dear Mr [redacted] , Thank you for contacting Viking Range LLC regarding your Viking refrigeratorWe are sorry to learn of the issue you have encountered Viking Range makes every effort to manufacture products of the highest quality Unfortunately, in spite of all the precaution taken to ensure the reliability of our product, part failure may occurViking is working the Parts Department and Vendor to locate and expedite your part order as soon as possible.Again thank you for contacting Viking Range LLCSincerely, Viking Range LLC

Dear Mr [redacted] , Thank you for contacting Viking Range LLC regarding your Viking refrigerator We are sorry to learn of the issue you have encounteredA replacement order has been approved for the Viking fridge with model and serial number [redacted] * [redacted] [redacted] the Exchange Coordinate will be contacting you with arrangementAgain thank you for contacting Viking Range LLC Sincerely, Viking Range LLC

Dear Ms [redacted] , Thank you for contacting Viking Range LLC regarding your Viking dishwasher B/O part We are sorry for the delay in your part order; however, we has worked with the Viking Parts Department and [redacted] to have the part expedited and service completedAgain we are sorry for the delay and thank you for contacting Viking Range LLCSincerely,Viking Range

Hello, My name is [redacted] from Viking RangeWe have contacted the customer on April 7, and informed her due to the age of the product we will cover parts but not laborThe unit is outside of the manufacture warrantyBut, as a courtesy, final courtesy we will honor parts and labor and we will send it to an authorized service companyThe customer should receive a call with in hoursIf any one have any questions regarding this claim, please call us on 800- [redacted] option Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because:I think the more pressing issue here is what message Viking is focusing on during the Marketing of their Product LineFor example, The yr P&L Warranty on each productAnd the No Quibbles Return Promotion on their productAs a consumer, thats all I heard or knew so "Thats the Message I received Loud & Clear from Viking"I never knew of the separate "Cosmetic Warranty" that stands alone.The fact is that I as the consumer NEVER knew about the "fine print" in the back of the manual that no one reads until they have a problem if anyIts never mentioned in their promotions....I truly believe in what I am stating and am sorry that Viking doesnt see my side of it....Sometimes, it takes someone on the other side of the phone to place themselves in someone elses shoes and see how they would feel if faced with the same predicament....Unfortunately, Viking doesnt Regards, Butch Goldsmith

Dear Mr***, Thank you for contacting Viking Range LLC regarding a back ordered part for your Viking microwave We are sorry to learn you have encountered this issueHowever, *** located the part and had it ship [redacted] to complete service call Please let her know back if they have not contacted you to arrange serviceSincerely, Viking Range LLC

Dear Ms [redacted] , Thank you for emailing Viking Range LLC regarding back ordered parts for your Viking Microwave We are sorry to learn you have encountered this issue [redacted] is working with the Viking vendor to have the parts to *** Appliance by mid next week.Again, we are sorry you have encountered this; hopefuly the above information will be helpfulThank you for taking the time to contact usSincerely, Viking Range LLC

Complaint: [redacted] I am rejecting this response because: The appliances are crapYes, Viking extended the warranty on the refrigerator, however, when the warranty expires I will still be left with a refrigerator that breaks down every - month and then it will be on my dimeNot to mention the continuing frustration of having to request warranty work and wait months for parts There is no recent service on the compactors because they broke again shortlay after the last repairs They have been uninstalled and stored in my garage (worthless) I have replaced both with another brand and they have functioned beautifully, no issues This confirms the breakage was not due to our use, but rather the poor quality of Viking compactors Regards, [redacted] ***

Good morning The customer was sent the following email reply.> Dear Mr*** Viking Range has received your Revdex.com complaint regarding your Viking refrigerator and dishwasher We are truly sorry to learn of the issues encountered Viking Range will be pleased to fully support any warranty repairs to your Viking appliances in accordance with the terms of the warranty as outlined in the Use & Care manual Unfortunately, we are unable to approve your request for replacements However service records will be forwarded to be further reviewed by the Viking service Techline They will be able to provide the local service provider any needed technical assistance to resolve the issues On behalf of Viking Range, thank you for taking the time to contact us regarding this matter Sincerely,

Good afternoon.It has been advised service is being dispatched today 04/to service your oven [redacted] will follow up to make sure all is well following today's service call.Sincerely,

Dear Ms***, Thank you for contacting Viking Range LLC regarding a discontinued part We are sorry to learn you have encountered this However, Viking does not have a life time warranty on this part nor do we make this every part that is on the appliancesWe purchases some parts from other vendors and unfortunately, some parts are discontinue after a period of time with Viking and those vendorsAgain, thank you for contacting Viking Range LLC and we are truly sorry you have encountered this issue Sincerely, Viking Range LLC

Good afternoon The customer was sent the following email Dear Ms [redacted] Your complaint to the Revdex.com has been received We are truly sorry to learn of the issues encountered I have requested the service information from [redacted] Appliance so that we have record of the previous service call Your request will be further reviewed once we receive all of the service information Sincerely,

Dear Mr [redacted] , Thank you for contacting Viking range LLC regarding your Viking Dishwasher We are sorry to learn you have encountered this issueWe are having the dishwasher exchanged out for you [redacted] from Viking East Distributor will be contacting you with further details on the exchangeAgain thank you for contacting Viking Range LLCSincerely, Viking Range LLC

Dear Ms***, Thank you for contacting Viking Range LLC; please accept our apology for the issue you have encounteredWe will be contacting [redacted] and the Service Department Manager to assure your service is completedAgain thank you for contacting Viking Range LLCSincerely,Viking Range