Champion Trailer Parts & Service

Good morning.Thank you for contacting us regarding your Viking cooktop.  We are sorry to learn of the issue encountered.  Viking Range will be pleased to fully support any warranty repair to your cooktop in accordance with the terms of the warranty as outlined in the Use & Care...

manual.  As printed in the attached excerpt from the Use & Care manual; any cosmetic issues are to be reported to the selling dealer within 90-days from the date of the original retail purchase.  Based upon the registration the purchase date on file is July 2014.   Also, cosmetic issues are not considered service issues, therefore the 90-day No Quibble policy would not have applied.  Unfortunately, Viking Range is unable to assist with the cosmetic issues outside of the 90-day warranty.Sincerely,

Good afternoon.Thank you for the reply.  We are sorry you disagree with the decision made. We understand the dishwasher was serviced while under warranty.  However the warranty was for a period of 1-year only.  The number of service calls does not change the terms of the warranty, nor does it start over due to service.  Unfortunately, Viking Range is unable to replace the dishwasher with it being more than 3-years outside of warranty.Sincerely,

Dear Ms. [redacted],Thank you for contacting Viking Range LLC. We are sorry to learn you have encountered an issue with the new dishwasher; unfortunately, warranty is for repair unless the unit is deemed non repairable by the tech.  However, we have expedited the parts needed to LV Service...

to complete your service call.  Again, thank you for contact Viking Range LLC and hopeful the above information will be helpful. Sincerely,Viking Range LLC

Dear Mr. [redacted],Thank you for your reply.  I have contacted the Viking East Distributor regarding your oven replacement.  The oven has shipped; [redacted] will be arranging service for replacement with you once you return from vacation. Again thank you for contacting Viking Range LLC.Sincerely,Viking Range, LLC111 Front StreetGreenwood,MS 38930662.455.1200www.vikingrange.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have been waiting for parts since last November (2015). There are hundreds of complaints against this company for many of the same reasons. A quick Google search of "Viking Complaints" will yield a slew of bad experiences and awful customer service records. I wish I had known before purchasing....I will never do business with this company again and I will act as an advocate to make sure others steer away from the Viking product line and this company as well. Don't know how you all at Revdex.com could punish them, but they should not be allowed to conduct business anywhere given their poorly designed product line and their complete lack of service.Viking management, you should be ashamed of yourselves!!! You are Awful!!  
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear Ms. [redacted],Thank you for contacting Viking Range LLC, we are sorry to learn of the recent issues you have encountered with your Viking Product.  Viking Range makes every effort to manufacture products of the highest quality, unfortunately, in spite of all the precaution taken to...

ensure the reliability of our product, part failures may occur. Viking Customer Care Rep [redacted] is working with Viking Part Department to have the part expedited from the manufacture to your service to complete the service call and will contact you with the update.Again, we are sorry you have encountered this issue; but we are not able to replace or extend the warranty on the unit. Howbeit, if you encounter issue with the unit again please contact Viking Customer Care for reviewing  at that time. Sincerely,Viking Range LLC

Good morning Ms. [redacted],Thank you for contacting Viking Range LLC; we are sorry [redacted] was not able to complete the repair on your range. According to our record [redacted] ordered the part from a non Viking Parts Department, therefore the part does not carries any...

warranty with Viking.  Viking has reached out to [redacted] on several occasion for assistance and they did not returning our calls.Unfortunately, Viking Warranty covers repairs on the appliances; therefore, we are unable to offer a refund on the range. Howbeit, if you still have possession of the range; Viking can assistance with a concession for the part to repair the unit. Again, thank you for contacting Viking Range LLC.Sincerely,Viking Range LLC,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you very much for your assistance in this matter.  I was unable to get it resolved on my own and I appreciate it.
 
Regards,
 
 
[redacted]

Good afternoon.The service manager from Viking West advised the following:Viking parts has been in touch with this customer. A voicemail was left yesterday with [redacted]. We let her know that all charges were being reversed for anycharges regarding her parts. There is also a concern that the incorrect part was received damaged last time. We have requested the customer call Viking toconfirm the model and serial number of the product to make sure the correct part is delivered to them, at no charge, as soon as possible.Sincerely,

Dear Ms. [redacted],Thank you for emailing Viking Range LLC regarding back ordered parts for your Viking Microwave.  We are sorry to learn you have encountered this issue. [redacted] is working with the Viking vendor to have the parts to [redacted] Appliance by mid next week.Again,...

we are sorry you have encountered this; hopefuly the above information will be helpful. Thank you for taking the time to contact us.Sincerely,Viking Range LLC

Dear Mrs. [redacted],
Thank you for your reply.  
Viking Range Makes every effort to manufacture products of the highest quality.  Unfortunately, in spite of all precaution taken to ensure the reliability of our products, parts failures may occur.
The appliances are too far outside of warranty for a refund. Therefore, your request for refund is denied; howbeit, Viking Range is willing to cove these repairs.
Again we are sorry you have encountered these issues and thank you for contacting Viking Range LLC
Sincerely,
Viking Range LLC.

Good afternoon.
The customer has been contacted by [redacted] @ Viking West and a voice message was left...

asking the customer to contact her back directly at 800-[redacted] EXT [redacted].
Sincerely,
[redacted]

REPLY TO Revdex.com:Dear Mr. [redacted],Thank you for contacting us regarding your Viking Combi-Steam Oven. We are sorry to learn you have encountered these issue.  Viking East Distributing will be contacting you to arrange replacement of the unit. Please feel free to contact [redacted] at 800-[redacted]...

for updates on the replacement of the unit.Sincerely,Viking Range, LLC

Complaint: [redacted]
I am rejecting this response for all the reasons previously stated.....Viking has not made any attempt to "Try" and work something out which is amicable for all parties.Instead, they are digging their heels in and enforcing a policy which is buried in the back of their manual which they know that no one reads until they have a problem at best.  I maintain that this Cosmetic Warranty is Hidden in a place that Viking knows the customer seldom goes to.... Its funny that when a potential consumer asks the Viking Sales team (let alone any Sales Team) what the warranty is for Viking product, they mention the 3 year P&L warranty without ever mentioning the 90 day cosmetic warranty. ... Thats exactly what I did today when I called Viking  800 Sales Team # (800-241-9152) and the response from Morgan was 3 Yrs P&L...  No mention of a 90 day Cosmetic warranty...  All that I am asking Viking to do is deal in Good Faith which I do not believe they are... Based on "Consumer Affairs", alot of people seem to have some type of problem with the way Viking handles their consumer concerns.... Based on this deceptive practice & the way Viking has chosen to handle my concern, I would never buy another Viking product....  I wonder if the Executive Office would handle this problem the same way knowing how many customers they will potentially lose.
Regards,
[redacted]

Good afternoon Ms. [redacted],Thank you for your reply; please accept our apology for the misunderstanding with the service provider.  We have contacted [redacted] and are working with them to expedite the part in from the vendor to complete the service call. [redacted] in the Viking West office will be contacting you with update as soon as possible. Sincerely,Viking Range.