Champion Trailer Parts & Service

Dear Mrs. [redacted],Thank you for your reply.  Viking Range Makes every effort to manufacture products of the highest quality.  Unfortunately, in spite of all precaution taken to ensure the reliability of our products, parts failures may occur. The appliances are too far outside of warranty for a refund. Therefore, your request for refund is denied; howbeit, Viking Range is willing to cove these repairs. Again we are sorry you have encountered these issues and thank you for contacting Viking Range LLCSincerely,Viking Range LLC.

Good afternoon.
After further review by the Viking East office, it has been advised the customer's...

product will be replaced.  The Viking East office will coordinate directly with the customer the removal of the current product and the installation of the replacement.
Sincerely,

Complaint: [redacted]
I am rejecting this response because: They are refusing to send me a working machine. I would like a refund or a working machine only. Thanks 
Regards,
[redacted]

Dear Mr. [redacted], Thank you for contacting Viking Range LLC.  We are sorry you have encountered this issue. [redacted] was contacted and understand that your unit does have a 12 Sealed System Part Warranty. They are currently waiting on part to come in and will...

complete your service call. Again thank you for contacting Viking Range LLC and hopeful the above information is helpful. Sincerely,Viking Range LLC

Complaint: [redacted]
I am rejecting this response because:
  I received a message from you today, 7/14, which is an exact duplicate of a message received on Friday 7/11, therefore I fear I missed some information
<!--[if !supportLists]-->-          <!--[endif]-->After I filed my complaint on Thursday, I phoned Viking again.  I was advised that the regional service manager had already spoken to the local technician and that they would be coming out today, 7/14.  Technician was here today to reassess/diagnose and said that he heard from Viking Friday 7/11 for the first time.
<!--[if !supportLists]-->-          <!--[endif]-->Range was purchased as a new item.  The technician told us today that this unit had been serviced before as there were wire nuts in the electrical system that did not belong.
<!--[if !supportLists]-->-          <!--[endif]-->The technician has not advised us to stop using the range, nor has he mentioned any safety issue whatsoever, but while cooking dinner tonight, two burners were on, there was a pop and a large spark and the breaker on that side of the kitchen turned off;  this is not the first time this has happened.
<!--[if !supportLists]-->-          <!--[endif]-->Viking failed to provide any customer service regarding my problem until Revdex.com involvement.  It is obvious that this unit was troubled before I purchased it and it should be replaced. 
 
<!--[if !supportLists]-->-          <!--[endif]-->And lastly, but certainly not least, again parts are on order.  The unit is NOT repaired at this time.
Regards,
[redacted] [redacted]

May 19, 2014
0pt;"> 
 
[redacted]
 
Re:  Mr. [redacted] / case #[redacted]
Dear Ms. Clopton,
 
Thank you for contacting Viking Range Corporation regarding Mr. [redacted]'s complaint with his Viking Cook top.
 
Viking North West has replaced the customer's cook top. If the customer has any questions or concerns regarding the replacement he can contact Viking Northwest directly at 1-800-231-7838.
 
On behalf of Viking Range Corporation, thank you for taking the time to inform us of the customer’s complaint.
 
Sincerely submitted,
 
[redacted]
Viking Range Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The name of the service company is [redacted] at [redacted]. Thank you
Regards,
[redacted]

Dear Ms. [redacted], Thank you for contacting Viking Range LLC regarding your Viking dishwasher B/O part.  We are sorry for the delay in your part order; however, we has worked with the Viking Parts Department and [redacted] to have the part expedited and service completed. Again we are sorry...

for the delay and thank you for contacting Viking Range LLC. Sincerely,Viking Range

Good afternoon.
The customer has been advised her range range will be replaced.  However it will have to be manufactured therefore there is a slight delay.  A request to have the order rushed has been submitted.  The customer will be contacted by the local installer once it is available for install.
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for contacting Viking Range LLC regarding your Viking refrigerator.  We are sorry to learn of the issue you have encountered. A replacement order has been approved for the...

Viking fridge with model and serial number [redacted]. [redacted] the Exchange Coordinate will be contacting you with arrangement. Again thank you for contacting Viking Range LLC.
 
Sincerely,
Viking Range LLC

Dear Ms. [redacted],Thank you for contacting Viking Range LLC. We are sorry to learn you have encountered this issue. To recap your conversation with upper management, we have shipped the part for your refrigerator to the servicer [redacted]. Once the kit have been installed and repair completed...

Viking will extend your warranty on the refrigerator for one year.Again thank you for contacting Viking Range LLC. Viking Range LLC

Dear Ms. [redacted],
Thank you for contacting Viking Range LLC, we are sorry to learn of the recent issues you have encountered with your Viking Product.  Viking Range makes every effort to manufacture products of the highest quality, unfortunately, in spite of all the...

precaution taken to ensure the reliability of our product, part failures may occur. Viking Customer Care Rep [redacted] is working with Viking Part Department to have the part expedited from the manufacture to your service to complete the service call and will contact you with the update.
Again, we are sorry you have encountered this issue; but we are not able to replace or extend the warranty on the unit. Howbeit, if you encounter issue with the unit again please contact Viking Customer Care for reviewing  at that time.
 
Sincerely,
Viking Range LLC

etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They are refunding my dishwasher purchase from 2010 as requested.
 
Regards,
 
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:I think the more pressing issue here is what message Viking is focusing on during the Marketing of their Product Line.... For example, The 3 yr P&L Warranty on each product... And the No Quibbles Return Promotion on their product.... As a consumer, thats all I heard or knew so "Thats the Message I received Loud & Clear from Viking".... I never knew of the separate "Cosmetic Warranty" that stands alone.The fact is that I as the consumer NEVER knew about the "fine print" in the back of the manual that no one reads until they have a problem if any.... Its never mentioned in their promotions....I truly believe in what I am stating and am sorry that Viking doesnt see my side of it....Sometimes, it takes someone on the other side of the phone to place themselves in someone elses shoes and see how they would feel if faced with the same predicament....Unfortunately, Viking doesnt.
Regards,
Butch Goldsmith

Complaint: [redacted]
I am rejecting this response because:Viking is not living up to their end of their Marketing promise when they were trying to convince me to become a Viking customer.......Notice how they did not address the fact that their own employees in 800 Sales / Customer Service only quote the 3 Year warranty....and do not mention anything about the Cosmetic warranty when I called and asked them what their warranty was on their product last week.... This was clearly stated in my last response....  Why is that?  Unfortunately, the only reason is because they are simply choosing Not to reply.... Pretty telling!    If Viking  really cared about their customers, they would have tried to make this situation right in one fashion or another.... but based on their actions thus far have made it clear that they do not care do make ANY attempts!  I as an honest customer do not appreciate their deceptive actions.  Congratulations Viking.... If your goal was to lose another customer... You have succeeded.  Way to go!
Regards,
[redacted]

Good morning.
The customer has been contacted by the corporate Viking office in Baldwin Park, CA.  Ms. [redacted] was offered a 1-year extended warranty in which she...

accepted.  She is to contact the local corporate office should she need any additional assistance.
Sincerely,
[redacted]

Dear Mr. [redacted], Thank you for contacting Viking Range LLC regarding your Viking dishwasher.  We are sorry to learn you have encountered this issue.  Unfortunately, your dishwasher is outside of warranty and Viking Range warranty is for repair and not replacement....

 Therefore, the request for replacement is denied; however, we will issue a one time concession to a Viking Authorized Servicer to assist with the repair. Viking Range Customer Care agent Andrew will be reaching out to you regarding the concession.  Again, thank you contacting Viking Range LLC. Sincerely,Viking Range LLC

Thank you for your reply Ms. [redacted],Naturally, we are concerned when we received comments reflecting adversely upon the quality of our products and service. Viking Range will be pleased to fully support any warranty repairs to you range in accordance with the terms of the warranty as outlined in your "Use & Care" manual. The warranty is for repair unless it is deemed non repairable by viking Service Manager.Viking Range does care about their customers and appliances; as stated earlier [redacted] Viking Customer Care Supervisor has reached out to you, the serving company [redacted] and Viking Parts Department to ensure your Viking range is repaired and working as it should. If their is an issue still with the unit please reach back out to her at 800-[redacted] ext [redacted] for further assistance.Again, thank you for taking the time to contact Viking Range LLC.Sincerely,Viking Range LLC

While I am extremely pleased with the offer of replacement, we have no idea as to when this wi be done   We have been told a new appliance has been ordered and we will be contacted by an installer since we are dealing with a defective appliance that is critial, especially during the holiday seasshopping n,  we would appreciate being given a time frame and a contact person for our situation 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am not provided with information as to who to call or email the information Viking is asking for. Their customer service line is a complete waste of time and energy. The service company that has the part ordered is as follows: [redacted]The gentleman with this appliance company called today and now says the part is back ordered till May 5th!!!
Regards,
[redacted]