Champion Trailer Parts & Service

Good afternoon The customer has been emailed the following responseDear MrS [redacted] We received your complaint to Revdex.com regarding the Viking knives you previously purchasedWe are truly sorry to learn of the issue encounteredUnfortunately, I am unable to assist with this matter in this department [redacted] whom you’ve previously communicated with will be the best contact regarding this matterI will forward your request for a refund to her and ask her to please advise accordingly On behalf of Viking Range, thank you for bringing this matter to our attention

Dear Ms [redacted] ,Thank you for your reply, the warranty on the range is for repair along long as the tech deemed the unit repairableHowever, per the Viking Supervisor [redacted] , who spoke to you the tech was able to repair the range and it is workingTherefore, Viking is unable to assist any furtherAgain, thank you for taking time to contact Viking Range LLCViking Range LLC,

Dear Mr [redacted] , Thank you for contacting Viking Range LLC We are sorry you have encountered this issue [redacted] was contacted and understand that your unit does have a Sealed System Part WarrantyThey are currently waiting on part to come in and will complete your service call Again thank you for contacting Viking Range LLC and hopeful the above information is helpful Sincerely, Viking Range LLC

Good afternoon After further review by the Viking East office, it has been advised the customer's product will be replaced The Viking East office will coordinate directly with the customer the removal of the current product and the installation of the replacement Sincerely,

Good afternoon.We are sorry to learn of the issue encountered After following up with the Online order department, it was advised the refund has been processed The customer should see the credit soon if not already We apologize for any inconveniences caused by this matter.Sincerely,

Dear Ms [redacted] , Thank you contacting Viking Range LLC regarding the rubber feet for your grates on the Viking Range We are sorry to learn of the issue you have encounteredPlease provide your serial number on the range and we will follow up with the Parts Department regarding the parts Sincerely, Viking Range LLC

Complaint: [redacted] I am rejecting this response because:Viking is not living up to their end of their Marketing promise when they were trying to convince me to become a Viking customer.......Notice how they did not address the fact that their own employees in Sales / Customer Service only quote the Year warranty....and do not mention anything about the Cosmetic warranty when I called and asked them what their warranty was on their product last weekThis was clearly stated in my last response Why is that? Unfortunately, the only reason is because they are simply choosing Not to replyPretty telling! If Viking really cared about their customers, they would have tried to make this situation right in one fashion or anotherbut based on their actions thus far have made it clear that they do not care do make ANY attempts! I as an honest customer do not appreciate their deceptive actions Congratulations VikingIf your goal was to lose another customerYou have succeeded Way to go! Regards, [redacted]

Complaint: I am rejecting this response because:I have attached a picture since I was not able to attach one before I do not buy that stains occur due to spillovers I should be able to clean my stove I have never heard of a stove that was not able to be cleaned and will stain due to spillovers I never asked to replace the stove, I just wanted the burner covers taken care of Regards, [redacted]

I have been waiting for parts since last November (2015)There are hundreds of complaints against this company for many of the same reasonsA quick Google search of "Viking Complaints" will yield a slew of bad experiences and awful customer service recordsI wish I had known before purchasing....I will never do business with this company again and I will act as an advocate to make sure others steer away from the Viking product line and this company as wellDon't know how you all at Revdex.com could punish them, but they should not be allowed to conduct business anywhere given their poorly designed product line and their complete lack of service.Viking management, you should be ashamed of yourselves!!! You are Awful!! Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Good morningThe customer has been contacted by the corporate Viking office in Baldwin Park, CA Ms [redacted] was offered a 1-year extended warranty in which she accepted She is to contact the local corporate office should she need any additional assistance Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I had the repair people here on Friday, February 24, 2017....they replaced the fan/blower and found another problem with the range....and needed to replace the relay board....how many parts are you planning on replacing.....seriously....a year old range used times and has had major parts replaced.....don't give me you're standard corporate response.....the fact is, you know your product has defects and is a LEMON and you just want to appease the consumer with the standardized corporate email response....it won't work with me....I plan on pursuing this matter....Trust me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They are refusing to send me a working machineI would like a refund or a working machine onlyThanks Regards, [redacted]

February 14, 0pt;"> [redacted] Re: Ms [redacted] / case # [redacted] Dear MsClopton, Thank you for contacting Viking Range Corporation regarding Ms [redacted] 's complaint with the Viking range I have contacted the customer by phone and left a voice message for her to contact me directly On behalf of Viking Range Corporation, thank you for taking the time to inform us of the customer’s complaint Sincerely submitted, [redacted] Viking Range Corporation

Dear Ms [redacted] ,Thank you contacting Viking Range LLC regarding your Viking Appliances We are sorry to learn you have encountered these issueViking Range will be contacting [redacted] regarding a one concession that has been issue to complete your service call.Again thank you for contacting Viking Range LLCSincerely,Viking Range

Dear Mr [redacted] , Thank you for contacting Viking Range LLC We are sorry you have encountered this issue [redacted] was contacted and understand that your unit does have a Sealed System Part WarrantyThey are currently waiting on part to come in and will complete your service callAgain thank you for contacting Viking Range LLC and hopeful the above information is helpfulSincerely,Viking Range LLC

Dear Ms***, Thank you for contacting Viking Range LLC regarding back ordered parts for your Viking range We are sorry to learn you have encountered this issue Please provide the name and phone number of the service company that has parts on order for you; we will follow up on the part on your behalf Sincerely, Viking Range LLC

Dear Mr***,Thank you for contacting Viking Range LLC regarding a back ordered part for your Viking microwave We are sorry to learn you have encountered this issueHowever, [redacted] located the part and had it ship [redacted] to complete service call Please let her know back if they have not contacted you to arrange service.Sincerely,Viking Range LLC

Dear Mr [redacted] ,Thank you for taking the time to contact Viking Range LLC regarding parts for your Viking steam oven.We are sorry to learn of the issue you have encountered We checked with the Viking Part Department and the part is shipping today on FedEx; tracking number is [redacted] .Sincerely,Viking Range LLC

Good morning Ms [redacted] ,Thank you for contacting Viking Range LLC; we are sorry [redacted] was not able to complete the repair on your rangeAccording to our record [redacted] ordered the part from a non Viking Parts Department, therefore the part does not carries any warranty with Viking Viking has reached out to [redacted] on several occasion for assistance and they did not returning our calls.Unfortunately, Viking Warranty covers repairs on the appliances; therefore, we are unable to offer a refund on the rangeHowbeit, if you still have possession of the range; Viking can assistance with a concession for the part to repair the unitAgain, thank you for contacting Viking Range LLC.Sincerely,Viking Range LLC,

Dear Ms [redacted] , Thank you for contacting Viking Range LLC regarding your Viking rangeWe are sorry to learn you have encountered this issue We have contacted [redacted] and was informed that $has been credited back to you.Again we are sorry you have encountered the issue and hopeful the above information is helpful Sincerely, Viking Range