Capitol City Construction

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

November 30, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # 2595.277043Dear Revdex.com Your recent inquiry regarding a security deposit assessed on the account has been forwarded to our officeWashington Gas would like to sincerely apologize for the
technical glitch with our auto pay service that resulted in this deposit being requestedDue to this erroneous request, we have refunded the deposit of $This refund will appear as a credit on the upcoming billing invoiceOnce this credit posts to the account, we will be glad to issue this refund via check per your requestThis credit can also remain on the account and future usage charges will be deducted from this creditPlease contact our customer service line at ###-###-#### and a customer service representative will be glad to issue this refund. Thank you for bringing this matter to our attention and we look forward to regaining your confidence.Sincerely, Washington Gas Customer Support

October 19, 2016 K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com We have received the inquiry regarding higher than gas usage that occurred between July 18, and August 16, We have carefully reviewed all of the
information regarding this matter.Upon review of all interactions between Washington Gas representatives and the customer, the disputed charges are considered validA technician visited the property on 08/26/and inspected all gas equipment and appliances in the householdThe results of this inspection revealed that the setting on a water heater was very highWhen an appliance is set at a high level, this will cause more gas to be used Due the time it has taken to resolve this billing dispute, we have waived all late fees going back to the start of this issueThank you for allowing us to explain this matter in detail and have a great day.Sincerely, Washington Gas Customer Support

December 17, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # ***Dear Revdex.com Your recent inquiry regarding receiving a follcall from a Washington Gas supervisor has been forwarded to our office. A call was made on December 17, to discuss this matter but the supervisor was forced to leave a voicemail due to receiving no answerThe call was placed to the ###-###-#### telephone number which was previously updated on the accountWe would like to sincerely apologize for the manner in which this issue was handled and strive to improve our customer serviceIf you have any further questions or concerns please contact the customer support center at ###-###-#### or via email at ***We look forward to regaining your confidence Sincerely, Washington Gas Customer Support

Date: Thu, Oct 6, at 4:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** We are truly sorry that many of our customers are having difficulties with our eService portal and
understand your frustrationOur goal is to enhance the online experience for all our customers and we are confident that, once these issues are addressed, you'll find our new site to be an improvementPlease accept our apologies for any inconvenienceNo late fees were charged on your account. SBonnie R***

Customer's account was disconnected by a representative from the Leak Survey departmentThe technician was unable to locate the vent and disconnected service for safety related concernsGas service was restored the next dayThe IT department has been informed the customer's autopay is not working
and will initiate required steps to correct the issue for good.Please accept my apology on behalf of the company for the quality of service you have received trying to resolve these issues

Dear Revdex.com, Washington gas is in receipt of your submission regarding a balance brought forward and collection attempts from a previously closed Washington Gas accountWe sincerely apologize for any inconvenience caused by this issueOur customers are very important to us and we
continuously strive to provide exceptional service. Per review of the information furnished, the address provided did not produce any search results within our systemIn order to investigate this matter further, please confirm the previous service address in which the issue derived or a Washington Gas Account numberOnce this information is provided, we will be more than happy to assist in researching this matter.If you have any further questions or concerns, please do not hesitate to contact our customer support center at *** or via email at ***Thank you for allowing us to assist you with this matter and have a great day. Sincerely, Washington Gas Customer Support

Gas service was restored 1/17/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** * *** *** *** ***
*** ** ***Washington Gas Account # ***Dear Revdex.com, Washington Gas is in receipt of your submission regarding processing a refund for $from a closed accountWe would like to sincerely apologize for the delay in
processing this request Our customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of the records on the account, we have verified that the refund in question was issued on June 6, This delay was due to no forwarding address attached to the original request to determine where to issue this refund via checkThis error was at no fault of your own and we sincerely apologize for this inconveniencePlease be advised, the typical time span to receive this refund is about business days. If you have any further questions or concerns, please do not hesitate to contact our customer support center at *** or via email at ***Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Per the response to DC OPC:From: R***, Maxine C On Behalf Of ConsumerRelations Sent: Tuesday, October 18, 1:PM To: *** *** Subject: RE: ***, *** ID#*** Good afternoon ***, Our records show Ms***’s was removed from Electronic Bill Auto Pay
(EBAP). To re-enroll, Ms*** can re-register for eBill to receive bills electronically and enrolled in Auto Payment Plan (APPL). Further records shows all late fees assessed to the account was waived. At the time of this response, Ms***’s account shows $credit. However, per Ms***’s request, this amount will be refunded and she should be in receipt within 10-business days

MD Public Service Commission was advised that NO BILLING CHANGE WILL RESULT IN CHANGING EFFECTIVE DATE FROM 6/TO 6/10. The service initiation fee of $was waived and removed from the account

August 30, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding a reconnection of services at the address of Potomac Ln, Alexandria VA, We would like to sincerely
apologize for any inconvenience this matter may have caused Our customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of the account, we see that services were restored on August 17, Your reconnection fee of $has been waived and the only charges that remain on the account are for gas consumptionThe paid deposit of $was also returned to the account as of August 14, We have also verified that this account has not been reported to any collection agencyIn order to setup auto-pay on this account, please contact our customer support center at ###-###-#### in order to provide you banking institution information to place on recordWe do not accept this information via email to protect the security of our customers If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at ***Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

April 7, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # ***Dear Revdex.com, Washington Gas is in receipt of your submission regarding the refund for overpayments totaling to the amount of $We would like to sincerely apologize for the delay
in receiving these funds and for any inconvenience this issue may have causedUpon review of the records on the account, the refund check was mailed out on February 23, 2017, has not been cashed and is days outstandingWe have submitted a request to have this check reissued and mailed to the address of *** *** ***, Takoma Park MD ***Please allow 7-business days for this refund to be processedAlso, please be advised of postal service delivery timeIf you have any further questions or concerns, please do not hesitate to contact our customer service center at *** or via email at [email protected] you for allowing us to assist with rectifying this issue and have a great day.Sincerely,Washington Gas Customer Support

The customer's account has been credited $40; the current balance due is $$

Date: Tue, Feb 7, at 12:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Good afternoon, The refund check is being re-issued and mailed to the customer

July 10, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #*** Dear Revdex.com, Washington Gas is in receipt of your submission regarding gas line piping that has been removed from the address of *** *** **, Chevy Chase, MD
***We would like to sincerely apologize for any inconvenience this matter has causedOur customers are very important to us and we continuously strive to provide exceptional service.Upon review of the information furnished and the records on the account, the natural gas piping was removed due to being considered unsafe and needed to be disconnected immediately for the protection our customers and others in the service areaWe do understand that piping has been installed this way for some timeHowever, a licensed contractor must make the necessary repairs before a Washington Gas technician can reconnect the services properlyIf you have any further questions, please contact MrPatrick K*** at ###-###-#### who can provide further details.We understand the importance of having gas service at this location and look forward to restoring gas to the propertyOnce repairs have been completed, please contact our customer support center at ###-###-#### so we can submit an order to have the service reconnectedWe appreciate you for bringing this matter to our attention and have a great day. Sincerely,Washington Gas Customer Support

April 13, K StNW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account # ***Dear Revdex.com,Washington Gas is in receipt of your submission regarding establishing service at the address of *** *** **, Falls Church VAWe would like to sincerely apologize
for any inconvenience caused by this matter and for the customer service experiencedOur customers are very important to us and we continuously strive to provide exceptional service.Upon review of the records on the account, a Washington Gas technician visited the property on April 5, to initiate gas service to the residenceThe meter and gas lines were determined to be functioning safely and the household appliances were lit. If you have any further question or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] appreciate your service to the country and thank you for being a Washington Gas Customer.Sincerely,Washington Gas Customer Support

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: Thu, Oct 6, at 5:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** CUSTOMER’S ACCOUNT CREDIT $AS REQUESTED. SBonnie R***