Capitol City Construction

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*** *** *** ***Washington Gas is in receipt of your submission regarding an experience with our customer service
teamWe would like to sincerely apologize for any inconvenience caused by this matter and for incorrect information that was transmittedOur customers are very important to us and we continuously strive to provide exceptional service.Upon review of the records on the account, we have removed the deposit that was requestedThe $that was drafted from the banking institution via auto-pay has also been reversedBeing that the deposit has been removed, this leaves a balance of $which is only the charges for gas consumptionWe do understand that the customer is currently experiencing a financial hardshipWe will gladly place this balance on a six month installment plan to make it easier for the customer to pay.Please contact our customer support center at *** or via email at *** and an agent will be glad to assist in establishing this installment planWe appreciate the opportunity to assist you in reaching a resolution regarding this matter and hope to regain your confidence.Sincerely, Washington Gas Customer Support

Industrial RoadSpringfield, Virginia 22151April 13, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: *** ***Re: *** ***Case id #***Dear *** ***:The inquiry regarding the above referenced customer was forwarded to my office for
review.Based on our analysis, the customer’s gas usage is significantly lower compared to last yearsThe usage comparison as seen in below table supports the customer’s statement that they were out of the country and that heating was kept at minimum.Gas Usage Comparison (in Therms)Month20152016DifferenceMarch178.00111.20-37.53%February296.60193.20-34.86...⇄ is not correct to compare gas bill by their dollar-amount because the rates change every so oftenFor example, in March 2015, the customer’s Purchased Gas Cost (PGC) was at $per therm while it’s $0.8900/th this March, The table above shows that the customer saved therms (energy) or 28.39% less than their usage in the past year.Moreover, the customer’s PGC this year is based on the rate provided by a third party supplier called *** *** ***The customer started a contract with *** *** *** in March, It is for a gas bill to be more expensive despite lower gas usage compared to last years because of the difference in the rate of ***. For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel *A***SpecialistConsumer Relations

October 23, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding no invoices received due to a change in suppliersWe would like to sincerely apologize for any inconvenience
this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceIn order to rectify this matter, we had to obtain supplier charges from constellation energyOnce received, invoices were generated which calculate the Washington Gas distribution charges along with Constellation supplier chargesWe have sent the PDF files of each invoice to the email listed in this submissionA payment arrangement can be set up to satisfy the balance dueWe have placed a day hold on the account to allow time for you to contact customer support who can assist with this payment arrangement.We appreciate the opportunity to rectify this issueIf you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

November 19, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission the previous rebuttal regarding the return check fee being credited to your accountWe appreciate you for providing the attached invoicesYou are correct that the $return charge was assessed on your August 28th invoiceBeing that we rectified this fee within the same period, this is why you see a credit of $-on the same invoiceThis credit of $-zeroes out the $return charge so you are not being charged at all and there is no other credit that is owedThis $fee was not carried forward to any future invoices after the August invoiceIf you add the current gas charge of $plus the other charge of $this will actually total to $When you subtract the credits of $35.00(Which include return charge credit applied) this leaves you the total charges of $165.59 Hopefully this explanation provides additional clarity. As always, if you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

July 8, 2015Dear *** ***:The inquiry regarding the above
referenced customer was forwarded to my office for review.First and foremost, we would like to apologize to the customer for the
inconvenience regarding the misallocation of the payments towards their (4)
four accountsWe made contact
to the customer (President) to discuss the process on
how they mailed the check payment, and as discussed, customer was mailing the
check with the stubs that indicate the amount due for each accountWe also
confirmed, advising the customer that the payment adjustment to correct the
misallocated payments has been completed, leaving the accounts currentWe are looking at a possible human error on this caseWe will review
our process to avoid such controllable error/s in the future.For inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, John D***

From: *** *** Date: Mon, Jan 9, at 1:PMSubject: re:Complaint ID:***To: ***This issue has been resolvedThank you!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I am being billed for time I was not at the homeI have received my first statement from Washington GasIt has dates from December I did not purchase the home until February 2017.I would like for my statement to be adjusted to the correct amount.Regards,*** ***

Washington Gas Account # ***Dear Revdex.com, Washington Gas is in receipt of your submission regarding a billing issue due to an errant change in billing addressWe would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very
important to us and we continuously strive to provide exceptional customer service. To rectify this issue, we have removed the requested deposit on the account in the amount of $Due to removing this deposit, the previous installment plan on the account had to be readjustedThe new balance on the on the account is $The new monthly installment amount is $per month for three installments one fourth installment of $Please be advised that the due date for each installment will continue to be the 30th of each month and the next installment of $is due on June 30, We have verified that no account info has been sent to collections and your credit history has not been effected. If you have any further questions or concerns, please do not hesitate to contact our customer support center at 703-750-or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Good afternoon, The customer’s account referenced in the complaint currently shows a credit balance of $A new bill will be issued soon as the meter was recently readThe bill will reflect the balance due minus the current credit on the accountPlease let me know if you need more
information

The account has been closed as of the date the customer moved out

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The above account was in arrears for the first months due to a mailing address dispute and further payments have not been lateI would assume that is also "documented" in your previous messagesFurthermore I would think a phone call at that time could have easily resolved that mistakeWe are new to Maryland and new to Calvert County where they also bill water & sewage on a month intervalI have never lived anywhere this practice is used with billing or deposits handled in this wayI also have not made a phone call to a utility service that has not been resolved or call was not returned I would like to Thank whoever has updated this information on the bill and brought it to current usageIt is very discouraging that I had to reach out to someone in this way to get a responseI truly hope you are able to handle further cases through your customer service call center
Regards,
*** ***

The customer's account has been credited $as requestedWashington Gas offers a sincere apology for the quality of service received during the billing system transition

The $deposit will be refunded to the customerThe account is no longer enrolled in eBilling and there has been no information has been reported the any credit bureaus

Date: Fri, Dec 9, at 9:AMSubject: FW: Revdex.com Submissions - RE: CID # ***The customer’s account was affected by the Ebill transition last yearI offer a sincere apology on behalf of the customer for the quality of service provided while trying to resolve this issueDistribution of eBill
notifications continue to process with each bill cycle dayWe continue to monitor and analyze eBill distribution to ensure customers are receiving their noticesAll late fees have been removed from the customer’s account and there is no balance due. SBonnie F*

March 30, K StNW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account # ***Dear Revdex.com, Washington Gas is in receipt of the inquiry regarding repairs that need to be done to a gas lamp located on the propertyWe sincerely apologize for the confusion that
has occurred to rectify this issueOur customers are very important to us and we continuously strive to provide exceptional serviceDue to the smell of gas that was emitting from the lamp, Washington Gas considers this as a high priority matter to ensure the safety of the customerWe dispatched an emergency technician to the property on March 29, to inspect for any gas leakageOnce a Washington Gas technician arrived to the property, he was able to cap off the gaslight service at the base of the lamp to omit any further leakage inside of the poleOnce our technician completed his work, it was determined that that gaslight was not operating properlyWe do understand that a contractor has already visited the propertyHowever, Washington Gas does not repair individual appliances such as gaslightsWe would advise for the customer to have another licensed contractor complete any necessary repairsWe appreciate the opportunity to assist you with this matterIf you have any further questions or concernsPlease contact our Customer Service center at ###-###-#### or via email at customersupport@***.comThank you for contacting us and have a great day.Sincerely, Washington Gas Customer Support

September 9, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding service abandonment of a gas line at the address of *** *** Ave, Bethesda, MD We would like
to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer service. Upon review of this matter, we see that the proper documentation has been submitted to the service abandonment department to start the necessary workPlease be advised that this work is an 8-week process due to permits which need to be obtained from the city, marking of underground gas lines, and to be assigned to a crew that will complete the underground abandonmentThe natural gas meter cannot be removed from the premises while it is connected to an active gas lineWe do understand the importance of your requestThis work order is currently being addressed by our abandonment department and will be in contact to keep you informed upon the next steps of this process.If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at ***Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I was especially concerned and ashamed that the company would issue an intimidating shutoff notice to any client on Christmas eve This goes beyond debt collection I was forced a play of my hand to make a payment to prevent shutoff on christmas eve Please include this on the public displayed forum, I have emailed it to the press, social media and *** I will frame the shutoff notice that was issue for christmas eve After the complaint was filed, I will give credit one gentleman frantically called and left a voicemail checking the status, offering to turn it off if shutoff God bless him The rest of you aren't going to such a nice place when that time comesWhether your a king or a little street sweeper Professionally stated Thank you~***
Regards,
*** ***

July 8, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # ***Dear Revdex.com, Washington Gas is in receipt of your submission regarding a gas light issue at the address of *** *** *** **, Silver Spring, MD ***We would like to sincerely apologize for any inconvenience caused by this matterOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of the records on the account, there were orders placed to have service abandoned to an inactive gas lightIf you would still like to have this gas line abandoned, we would be more than happy to place this work orderPlease be advised that this process may take up to days to completeThis process consists of a Miss Utility team that would first mark the underground pipelinesOnce this is done, the work order will be assigned to an underground crew who will dig up the gas line and cap off the service to the gas lampThis work can also be delayed due to inclement weatherIf you would like to start this process, please contact our customer support center at ###-###-#### and a representative will be glad to submit this orderAdditionally, as of June 16, 2017, we have removed the unmetered gas light charge from the billing invoicesYou will no longer continue to be charged for this applianceIf you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

October 13, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding your Auto-Pay service not processing payments on the scheduled due dateWe would like to sincerely apologize
for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of this matter, we have verified that the payments have been drafting on time each billing cycle up until the last payment due on September 28, in the amount of $We have verified that all of your banking account information has been entered correctlyAlso, your Washington Gas eService account has been unlocked which will allow you to gain access to view scheduled payments to ensure they are drafting on timeYour concerns have been forwarded to the appropriate department to investigate why this payment was not drafted on timeIf this issue continues to persist, please contact our customer support center and we will do our part by continuing to waive late fees to ensure you are not held responsible for this system glitch.We appreciate you for bringing this matter to our attentionIf you have any further questions or concerns, please do not hesitate to contact our customer support center at *** or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Dear Revdex.com, Washington Gas is in receipt of your submission regarding auto-pay complications and returned check fees assessed to the account referenced aboveWe would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to
us and we continuously strive to provide exceptional customer service. Upon review of the records on the account, we were able to confirm that a $credit was given to compensate for the returned check feesAdditionally, we have verified that all banking information associated with our auto-pay service has been removed from the account to avoid any further returned payments. If you have any further questions or concerns, please do not hesitate to contact our customer support center at *** or via email at ***Thank you for allowing us to assist you with this matter and we look forward to regaining your confidence.Sincerely, Washington Gas Customer Support