Capitol City Construction

Per email sent to customer:From: Tony [mailto:[redacted].com] Sent: Monday, October 17, 2016 1:53 PM To: [redacted]Subject: Re: FW: Complaint [redacted] - acct no. [redacted]Thank you [redacted].On Fri, Oct 14, 2016 at 10:34 AM, [redacted] <[redacted]@washgas.com> wrote:[redacted],                                The accounting adjustment was made but apparently never recalled from [redacted] so it had been taken care now of per the attachment.

Complaint: [redacted]
I am rejecting this response because today is the day that my most recent Washington Gas bill was due. I had reenrolled in paperless billing and set up automatic payments. But instead of the automatic payment processing from my checking account, today I received two emails saying that I had canceled paperless billing and automatic payments, which I did not do. Instead I made a manual payment on the website. Washington Gas's flabbergasting and seemingly endless inability to perform the function that every other company in existence -- [redacted], my mortgage lender -- can manage continues, and I am not satisfied with their platitudes. It has been more than ten months that they haven't had a functional billing system. This is ludicrous.
Regards,
[redacted]

April 20, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account #[redacted] Dear Revdex.com, Washington gas is in receipt of your submission regarding a refund in the amount of $4826.94. We would like to sincerely apologize for the delay in processing...

this request and for any inconvenience this may have caused. Our customers are very important to us and we continuously strive to provide exceptional service.  Upon review of the records on the account, we have verified with our refunds department that these funds have been released and mailed to the customer as of April 14, 2017. It typically takes up to 21 business days to receive these funds due to postal service delivery time.  We appreciate you for bringing this matter to our attention. If you have any further questions or concerns, please do not hesitate to contact our Customer Support Team at [redacted] or via email at [email protected] and an agent will assist you in the best way possible.SincerelyWashington Gas Customer Support

gas service was restored 11/10/15

Date: Thu, Oct 20, 2016 at 10:43 AMSubject: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted], Thanks very much for letting me know of the situation .  Regarding the complaint as provided by [redacted] to the Revdex.com on Complaint [redacted] - One issue I see...

immediately is that this account had  attention previously and a credit is currently on the account, but I am not sure why the Revdex.com has not , or was not advised.  On September 28 , a credit of $60 was applied to this account to resolve this issue , more than enough to assist with the returned charge.I am sorry this information was not relayed to the Revdex.com and trust this was found to assist. Best Regards,MPD

From: R[redacted], Siobhan B[redacted]<[redacted]@washgas.com>Date: Wed, Jun 3, 2015 at 10:33 AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Cc: "[redacted]" <[redacted]@washgas.com>Good morning,Gas service was disconnected for non-payment 5/12/15.Payment required to restore service was made Friday, 5/15/15.Gas service was restored Monday, 5/18/15.Washington Gas policy states service is reconnected the next business day after payment is made to restore service.S. Bonnie R[redacted]Consumer Relations SpecialistPhone: ###-###-####Fax: ###-###-####ONE COMPANY. ONE TEAM.

June 13, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding a misapplied payment in the amount of $1075.43.  We would like to sincerely apologize for any inconvenience...

this matter may have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service.  Upon review of the records on the account, a refund in the amount of $842.82 was sent via check on April 25, 2017 to the mailing address of [redacted], Springdale, MD [redacted]. The reason this amount varies from the original payment of $1075.43 is due to $232.55 that was already applied to gas consumption charges. Once again we would like to sincerely apologize for this inconvenience. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

ACCOUNT CLOSED AS OF LAST METER READING (9/14/16) AS NO DATE WAS INDICATED IN RESPONSE. CUSTOMER WILL BE ISSUED A FINAL BILL WITH A ZERO BALANCE.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Customer's account will be credited $100.

May 21, 2015Dear [redacted]:The inquiry regarding the above referenced
customer was forwarded to my office for review.The customer called on the 13th of May and spoke
with one of the Customer Service supervisors. Per our record, the explanation
regarding the Conversion Factor issue was provided,...

further questions and
clarifications were answered, and payment arrangement was agreed upon.For inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, Daniel A.SpecialistConsumer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I would like Washington Gas to facilitate my confirmation letter on top of the 4/30 response.  I do not want to have to call WG, be on hold yet again for countless more minutes, explaining multiple times why I'm calling, transferred multiple times, etc. After that, I agree to close the complaint.   
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 15, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account #[redacted]Dear Revdex.com, Washington gas is in receipt of your submission in regards to a $250.00 deposit assessed to the account. We would like to sincerely apologize for any inconvenience this...

may have caused. Our customers are very important to us and we continuously strive to provide exceptional service.  Upon review of the information furnished and the records on the account, we were able to see that the $250.00 was due to be waived. Being that this deposit was already paid in full, we have expedited the return date to May 15, 2017. You will see this $250.00 refunded as a credit on the account after this date. We appreciate you for bringing this matter to our attention. If you have any further questions or concerns, please do not hesitate to contact our Customer Support Team at ###-###-#### or via email at [email protected]. SincerelyWashington Gas Customer Support

6801 Industrial RoadSpringfield, Virginia 22151December 31, 2015Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]Case id # [redacted]Dear [redacted]The inquiry regarding the above referenced customer was forwarded to my office...

for review.The customer’s concern about the high bill was previously discussed with customer service between April to May of 2015, where it was explained by one of the managers that the reason for the significant spike was because of changes in the price of the commodity which was observed in the customer’s March 2015 bill (usage from 02/03/2015 to 03/04/2015) and the huge amount owed was because of arrears on her bills during winter.  Her absence in the property during pregnancy for months would not be an accurate basis for a lower gas usage, since the property has been identified to have a gas range and a gas furnace which would be the primary appliance that would consume gas during winter unless it has been shut-off. The increase of usage in the bill was only observed during winter, which is a normal trend and would increase if the price of commodity also increases.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah *. S[redacted]SpecialistConsumer Relations