Capitol City Construction

April 10, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account # [redacted]Dear Revdex.com, Washington gas is in receipt of your rebuttal regarding the amount of the deposit placed on the account. We would like to apologize for any confusion the previous response may have caused. We attempted to contact via telephone and received no answer so a voicemail was left. However, we will be glad to further clarify upon this matter. Upon review of the records on the account, a deposit of $270.00 was placed on the account in August 2016. Once this was noticed, a call was made to Washington Gas and an agreement was made to place this deposit on a 4 month installment plan. The first installment was billed on the invoice dated October 7, 2016 for $75.00, 2nd installment billed on November 7, 2016 for $80.00, and a 3rd installment of $75.00 billed on December 8, 2016. This December 8th invoice shows other charges of $155.53 due to the 2nd and 3rd installment not being paid and $0.53 in late fees. In January 2017, $292.54 was brought forward which included the previous unpaid installments, current usage, and the 4th deposit installment of $45.00. There was no additional deposit assessed to increase the deposit to $380.00. The original deposit of $270.00 is currently the only deposit that has been assessed. There is currently $130.28 remaining towards this deposit. Once paid in full, the $270.00 will be returned to the customer after a year of good payment history. If you have any further questions or concerns, please contact our customer support center at 703-750-1000 or via email at [email protected]. Thank you for allowing us the opportunity to provide clarification upon these charges and have a great day.Sincerely,Washington Gas Customer Support

August 1, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, We apologize for the typo that went out in the previous response. That was a simple human error on our part. However, the credit is being issued to the correct address of [redacted] Woodbridge, VA [redacted]. We appreciate you for bringing this matter to our attention and hope you enjoy the rest of your day.Sincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
C [redacted]

September 13, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of the rebuttal to a previous submission in regards to how customers are informed upon policies as to how deposits are assessed to Washington Gas accounts. We understand this information is important and will be glad to direct you to our www.washingtongas.com website where this information is publically available to be viewed.  When proceeding to the website referenced above, you will see a tab that reads “My Account”. When hovering over this link you will see a link which drops down and reads “Current Rates”. Once you click on this link, there will be a link to the “Maryland Tariff Information”. This link will bring you to a table of contents in which you will scroll down to page 56 under General Service Provisions (Deposits to Guarantee Payment of Bills). You can also proceed directly to the following link. This information should be able to further clarify the policies set in place.https://www.washingtongas.com/-/media/[redacted]
  If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Our agents will be glad to elaborate upon any questions you may have. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

March 9, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding an experience with our customer service. We would like to sincerely apologize for any inconvenience caused by...

this matter. Our customers are very important to us and we continuously strive to provide exceptional service. Upon review of the records on the account, a Washington Gas technician visited the property on February 15, 2017. This technician was able to successfully turn gas on at the property and performed a safety check to ensure that gas was safely flowing to all of the appliances.  If you have any further questions or concerns, please contact our customer support center at [redacted] or via email at [email protected] and an agent will gladly assist you. We appreciate you for bringing this matter to our attention and have a great day.Sincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

November 16, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your rebuttal to the previous submission regarding the Weather Normalization Adjustment charges assessed to your billing. We will be glad to provide answers to your questions below. Washington Gas cannot disclose each neighbors individual gas consumption due to this being each customers private information. Also, being that each household uses different amounts of gas, the WNA charge may vary per each customer. The formula used to calculate these charges can be found in the following link which is a direct page from the Virginia General Service Provisions for Washington Gas. As stated before, this is set in place by the Commonwealth of Virginia State Corporation Commission. https://www.washingtongas.com/-/media/[redacted]Hopefully you find this information helpful. Thank you for allowing us to.Sincerely, Washington Gas Customer Support

6801 Industrial RoadSpringfield, Virginia 22151March 3, 2016Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]Case id # [redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office...

for review.We have contacted the customer and discussed that the payment issue happened because of our website upgrade and we have taken cared of payment issues regarding the Washington Area Fuel Fund. The customer has also been assured that the late payment would not affect her credit score as we reversed her payment history because of the issue.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah *. S[redacted]SpecialistConsumer Relations

[To assist us...

in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted].com>Date: Sun, Mar 5, 2017 at 11:04 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>I would like to reopen this case.   Washington Gas told you a check was reissued, but I have still not received it.   Is there any way to escalate this complaint and to ask for interest and late fees on this money.   I am a senior citizen and am appalled that Washington Gas has been allowed to not remit funds that are legally mine.   Any help you can give me will be greatly appreciated.   Thank you for the support.Regards,[redacted]

October 18, 20161411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com Your inquiry regarding an experience with Washington Gas Customer service has been forwarded to our office for review. Washington Gas would like to sincerely apologize for...

the manner in which this situation was handled. Upon review of the information provided, this situation has been fully resolved. We have contacted our credit department to remove any negative hits to the customer’s credit report. Also, all late fees have been waived that were assessed due to difficulties processing payments. Being that the Washington Gas account has been finalized, the only charges that remain on the account are for the gas that was consumed. Thank you for contacting us regarding this matter and have a great day.Sincerely, Washington Gas Customer Support

October 3, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding a billing inquiry for the account referenced above. We would like to sincerely apologize for any inconvenience...

this matter may have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. Upon review of the records on the account, we see where you assumed ownership as of July 19, 2017. On the billing invoices released in August and September, there was 3 CCFs of gas consumed each month due to the gas remaining on and flowing to appliances. These readings were actual readings obtained by a technician. Also, due to the account being active, you will be billed system charges, taxes, and additional fees which are outlined on the bill. These are fees that are charged to all customers with open accounts. We do understand that the property is vacant. If you wish to close the account and turn the gas completely off to avoid all billing, you have the option to do so. However, please be advised of the drop in temperature during the upcoming months which can cause piping to freeze.  In regards to your Washington Gas online profile, we have confirmed that you are still actively enrolled and your profile has not been deleted. Please disregard any account deletion notices you may receive going forward. Your profile will not be effected in any way by these erroneous notices. If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

The
inquiry regarding the above referenced customer was forwarded to my
office for review.Based on the billing and payment
history reviewed, customer was late in payments which brought the
previous balance forwarded to the bills current. Late Fees and
Deposit assessed on the customer’s account...

or any other Washington
Gas account are both approved by the Virginia State Corporation
Commission, with guidelines as a basis to when an account will be
charge of the following. We also tried to make contact to the
customer for the purpose of providing guidance on how the billing
statements are presented. We left a voicemail to contact me directly. For inquiries and follow-up, the
customer can reach us thru our customer service hotline at
###-###-####.Thank you for the opportunity to review
this matter for you.Sincerely, John D[redacted]SpecialistConsumer Relations

[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Washington gas is in receipt of your submission regarding a $50.00 deposit assessed to the referenced account above. We would like to sincerely apologize for...

the delay in rectifying this issue and for any inconvenience this may have caused. Our customers are very important to us and we continuously strive to provide exceptional service. Per review of the account and information furnished, we have released the $50.00 deposit which was assessed to the account. Please be advised that this paid deposit will appear as a $50.00 credit towards the account on May 25, 2017. We do understand that contact with our CEO [redacted] has been requested. However, [redacted] relies on our customer support team to address and rectify issues. We sincerely apologize for the previous customer service received. If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] Thank you for allowing us to assist you with this matter and have a great day.SincerelyWashington Gas Customer Support

December 28, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com,Washington Gas is in receipt of your submission regarding a refund for a payment in the amount of $701.84. We would like to sincerely apologize for any inconvenience this...

matter may have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. Upon review of this matter, we see where the payment referenced above has been refunded to your back your banking institution on December 8, 2017. Refunds typically take 7-10 business days to clear and post the bank account. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Date: Thu, Oct 6, 2016 at 4:10 PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>All late fees have been waived. Customer’s account has been enrolled in AutoPay and will begin with...

the next bill. Customer’s account credited $25 for the inconvenience. S. Bonnie R[redacted]

April 28, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding the closure of the account number referenced above at the address of [redacted], APT [redacted], Arlington...

VA [redacted]. We would like sincerely apologize for any inconvenience this issue may have caused. Our customers are very important to us and we continuously strive to provide exceptional service.  Upon review of the records on the account, we see where a call was placed on January 30th 2017 to cancel service as of February 10, 2017. Being that we received sufficient notification to cancel service, we have backdated this end date to the original date requested of February 10, 2017. All charges have been removed and the account has been brought to a zero balance and closed properly. If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely,Washington Gas Customer Service

[redacted] Washington Gas is in receipt of your submission regarding errant billing in the amount of $653.43. We would like to sincerely apologize for any inconvenience...

this matter may have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. Upon review of the records on the account, we have made billing adjustments to correct the estimated readings which amounted to the total of $635.43. A corrected billing invoice was generated for the period between February 4, 2017-May 3, 2017. We credited the payment of the $635.43 which was drafted via auto-pay. There is currently a credit of $522.52 which can be refunded via check. The reason this amount varies from the original $635.43 is due to being re-billed for the correct consumption between February 4, 2017-May 3, 2017. Please contact our customer support center at [redacted] or via email at [redacted] if you would like to request this refund to be sent to a mailing address.  If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] or via email at [redacted] and an agent will be glad to assist in the best way possible. Thank you for allowing us to assist you with this matter and have a great day.SincerelyWashington Gas Customer Support

Attention:  [redacted]Re: [redacted]ID# Case id # [redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for review.As response, we’ve contacted the customer and discussed to them few matters about Energy Assistance, payment...

arrangement, and the security deposit requirement.We’re happy to say that we were able to arrive at a fair and equitable agreement regarding the desired settlement. We also advised her to call on 09/24/2015 to make a 50% payment towards the gas bill for the remaining balance to put into payment arrangement.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel *. A[redacted]SpecialistConsumer Relations

ALL CHARGES WILL BE REMOVED FROM THE CUSTOMERS ACCOUNT