Capitol City Construction

Customer reached Washington Gas through another channel. Gas service was restored 1/11/17.

Per response forwarded 7/8/15:Dear Ms. [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for review.Washington Gas encountered delays in the completion of the service order request of the customer, which caused the bills to catch up.We would like to apologize for...

the delays. We made contact to the customer to setup a flexible payment arrangement which he/she agreed to catch up with the bills.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.

The customer's late fee of .29 cent was waived. The customer's account is closed, therefore the account can not be enrolled in autopay as there will be no monthly bill issued. The account has a zero balance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I will approve this CONDITIONALLY. At present my account does not show this credit. If the credit is not on my bill 1 month from now I will seek to open this complaint again.  
Regards,
[redacted]

Date: Thu, Oct 6, 2016 at 3:28 PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Good afternoon, Per response submitted to MD PSC on 8/26/16: $20.00 RETURNED CHECK FEE &...

$.30 LATE FEE WERE WAIVED. S. Bonnie R[redacted]

Complaint: [redacted]
I am rejecting this response because:This does not accurately reflect the actual credit balances on several accounts.
Regards,
[redacted]

April 26, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account # [redacted]Dear Revdex.com, Washington gas is in receipt of your submission regarding disputed charges of $1035.36. We would like to sincerely apologize for the delay in rectifying this issue and...

for any inconvenience this may have caused. Our customers are very important to us and we continuously strive to provide exceptional service.  Upon review of the records on the account, corrections have been made to the account to reflect the actual gas usage during the disputed period. These adjustments have resulted in a new current account balance of $253.82 for usage between February 9, 2017- April 21, 2017. I have sent the corrected invoices to the email address on file for the customer’s convenience. If you have any further questions or concerns, please do not hesitate to contact our Customer Support Center and [redacted] or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Re: [redacted]ID# Case id # [redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for review.As response, we’d like to inform you that the customer’s demand has been fully met on August 24th. In addition, a confirmation letter of this action was...

sent via email on the 1st of September, 2015.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel *. A[redacted]SpecialistConsumer Relations

6801 Industrial RoadSpringfield, Virginia 22151April 6, 2016Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]Case id # [redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for...

review.We have spoken directly to the customer and settled the case with the customer’s desired outcome of refunding his deposit. The customer was also advised of our company policy that refunds are refunded back after 12 months of good payment standing.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah V. SSpecialistConsumer Relations

November 27, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com,Washington Gas is in receipt of your submission regarding complications receiving a refund which is due from the account referenced above. We would like to sincerely...

apologize for any inconvenience this matter may have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service.Upon review of this matter, a check in the amount of $1,117 has been mailed on November 17, 2017 to the address on file. Please allow 7-14 business days (not including holidays) for this check to be received via mail. We also see where a check in the amount of $879.36 was mailed on October 13, 2017 and has since been cashed. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

This case has been escalated to a VSCC investigation. I know that once this happens we are not to respond or make any changes to the account. This is a lengthy issue in which someone from [redacted] provided the customer with a 179 page attachment of billing history that the customer is disputing.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I moved in on December 9 th 2009. I've had high bills every month including summer months until this past recent summer
Regards,
[redacted]

October 11, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding receiving multiple estimated readings. We would like to sincerely apologize for any inconvenience this matter...

may have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. Estimated readings occur if we cannot gain access to your meter or if the automated device is not transmitting. Bills are estimated based on historical usage, weather conditions and the length of the billing period. In this specific case, your estimated readings seem to be due to the automated device not transmitting properly. We have verified that your appointment to inspect the meter is still scheduled for October 16, 2017. Once this inspection is completed we will then be able to determine how to rectify this issue. Please contact our customer support center at ###-###-#### or via email at [email protected] on October 17, 2017 to inquire about the results from this appointment. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, they still did not provide the proper bill information for 7 Sept - 6 Oct.
Regards,
[redacted]

March 31, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account # [redacted]Dear Revdex.com, Washington gas is in receipt of your submission regarding the deposit of $270.00 that was assessed to the account referenced above. We appreciate the opportunity to...

provide some clarification upon this matter. Our customers are very important to us and we continuously strive to provide exceptional service.  Upon review of the records on this account, there have been several request to waive deposits placed on this account. An original deposit of $189.00 was assessed to the account when the service was initiated in May 2012. There was request from the customer to waive this deposit of $189.00 as a one-time courtesy. This request was honored by Washington Gas and was the deposit was no longer required to be paid. In September 2013 a new deposit of $270.00 was placed on the account due to being 4-months in arrears. Per Virginia tariffs, if a customer has not paid any bill within 80 days of the bill issuance date, the company may elect to assess a security deposit. This most recent deposit was also disputed. However, an agreement was made to place this deposit on a 4-month installment plan. Once paid in full, the deposit of $270.00 can be refunded after twelve consecutive months of good payment history.  Thank you for the opportunity to allow us to explain our policies. If you have any further questions or concerns, do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Sincerely, Washington Gas Customer Support

April 11, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding a duplicate payment of $124.24. We would like to sincerely apologize for any inconvenience this issue may have...

caused. Our customers are very important to us and we continuously strive to provide exceptional service. Upon review of the records on the account, the payment of $125.24 was drafted twice from the customer’s bank account. Due to this error, Washington Gas returned one of these payments to the bank account automatically. This system glitch was immediately rectified and will no longer be an issue for customers going forward. There is no record of a third draft of this payment of $125.24. If you would like to provide an official bank statement that shows this third payment was drafted, please submit this info to [email protected] or via fax at ###-###-####. Once we receive this documentation, we will be glad to research this matter further. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### and a representative will be glad to assist you in the best way possible. Thank you for bringing this matter to our attention and have a great day.SincerelyWashington Gas Customer Support

Deposit requested on the customer's account due to multiple late payments received within the 12 months prior to October. Deposit request removed.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

July 1, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding a request for an audit of your account. We would like to sincerely apologize for any inconvenience due to the delay...

in processing this request. Our customers are very important to us and we continuously strive to provide exceptional customer service. Upon review of the records on the account, a Washington Gas supervisor was in contact via telephone on June 30, 2017. Per the discussion of this call, the displeasure with previous Washington Gas representatives was expressed. We have taken measures to ensure that this level of customer service is addressed and will not continue to happen. In addition, the audit of the account was provided via email in the form of two spreadsheets. One that shows all payments made towards the account in the past 12 months and one that reflects usage history and charges over the same twelve-month period. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support