Capitol City Construction

December 20, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] and [redacted]Dear Revdex.com,Washington Gas is in receipt of your rebuttal to the previous submission regarding misapplied payments reopened on a previously closed Washington Gas Account. We would like to sincerely apologize for any inconvenience in length of time spent on this matter.To rectify this issue, we have purged the entire balance remaining on this closed account. You will no longer receive any calls for the amount due on this account. We have also reached out via telephone to provide clarification regarding this matter. Thank you for your patience and time. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

May 20, 2015Dear [redacted]:The inquiry regarding the above
referenced customer was forwarded to my office for review.We made contact to the customer informing that the desired outcome
which is to waive the Late Fee has been processed. Payment arrangement on the
gas balance was also setup for 12...

months installment to be added on top of the
upcoming monthly bills.Just a reminder, WG would like to advise the customer to keep the
payment up to date so that Late Fee can be prevented so is a possible deposit
that might be assessed if incase a late payment occurred.For inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, John DSpecialistConsumer Relations

Per response submitted to VA SCC: THERE IS NO RECORD OF CUSTOMER READ: ALL LATE FEES AND $30.15 CREDITED TO ACCOUNT

My displease with how Washington Gas did not fix the problem has been resolved.  When I did not hear from the Revdex.com, I contacted a local news media source.  The issue have been fixed.You may close out this complaint.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Sent: Friday, August 12, 2016 9:42 AMTo: '[redacted]'Subject: FW: Letter from Revdex.com Re: [redacted] Good morning, The customer was not reached by phone this morning. An email was sent to the email address provided in the complaint to verify the tenant Washington Gas currently shows on...

record. A resolution will be completed once the information has been received from the customer. S. Bonnie R[redacted]

6801 Industrial RoadSpringfield, Virginia 22151December 10, 2015Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]ID# Case id #[redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my...

office for review.We called the customer and explained, in details, the reason why they did not receive bills for the previous months.The customer understood and accepted the explanation and course of action that WG will take in order to fix the issue.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel *. A[redacted]SpecialistConsumer Relations

April 13, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account # [redacted]Dear Revdex.com,Washington Gas is in receipt of your submission regarding the auto-pay function and return check charges that were assessed to the account. We would like to sincerely...

apologize for any inconvenience caused by this matter. Our customers are very important to us and we continuously strive to provide exceptional service.Upon review of information furnished, we see where this issue began around the end of 2016. Washington Gas implemented a new customer service system around this time frame which temporarily suspended customer’s auto-pay function to avoid drafting any errant payments during the period of transition to our new system. This is the reason why the auto-pay function did not draft payments from the bank account on file. Due to this inconvenience, we have waived the $75.00 in return check fees that were assessed. The account currently has a $0.00 balance due and payments can continue to be made via checking account. If you would like to place the auto-pay function back on the account please contact our customer support center at ###-###-#### to verify that the correct checking and routing number is on file.If you have any further questions or concerns, please contact our Customer Support Center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely,Washington Gas Customer Support

Washington Gas' position remains the same as stated to the VA SCC.

[redacted]
Dear Revdex.com, Washington Gas is in receipt of your submission regarding the $800.00 deposit that was drafted from your account I error. We would like to sincerely apologize...

for any inconvenience this matter may have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. Due to this mishap, we have issued a refund check in the amount of $740.73 to mailing address on file of [redacted]. This check was issued on September 28, 2017 and will be arriving in 7-14 business days. Please be advised that this refund amount differs due to the current gas charges of $59.27 being deducted from the refund amount. We appreciate the opportunity to rectify this issue. If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

March 8, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding an experience with our customer service team. We would like to sincerely apologize for any inconvenience caused by...

this matter. Our customers are very important to us and we continuously strive to provide exceptional service. Upon a review of the records on the account, we see where the erroneous payment of $17,000.21 was drafted from the customer’s bank account and posted to the Washington Gas account referenced above. The request for the refund has been processed and a refund check for $16889.57 was sent via US Postal Service on February 22, 2017. Please allow sufficient time for this refund to arrive via mail. The amount refunded is less than the $17,002.21 requested due to the customer’s current gas usage charges which have been deducted from that credit. We do understand that the banking institution has assessed fees, however Washington Gas does not have the authority to compensate for these fees. If you have any further questions or concerns, please contact our customer support center via email at [email protected] or call ###-###-#### and an agent will gladly assist you. Thank you for bringing this matter to our attention and we appreciate to opportunity to assist in rectifying this issue. Sincerely, Washington Gas Customer Support

Subject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>The customer’s account has been successfully enrolled in auto pay since July. S. Bonnie R[redacted]

Spoke with [redacted] re: complaint he advised that we could close the complaint.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: while it appears that they will be creating a new account for me, I have no evidence of it yet, and their criteria for putting me through this process seems quite flawed -- I repeat: I had two accounts active with Washington Gas (ample proof of who I was) when I originally tried to create an account at this new address, and the balance owed at that new address had nothing to do with me, and everything to do with Washington Gas' poor handling of the previous occupant's account.  And even when I recently went to their Anacostia office (as they repeatedly ask us to do), it was, at first, as bad as root canal to make any progress toward opening an account.
Regards,
[redacted]

August 31, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding a duplicate payment in the amount of $16.33 to the account referenced above. We would like to sincerely apologize...

for any inconvenience this matter may have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. Upon review of the records on the account, we see where the duplicate payment in the amount of $16.33 has been stopped by the banking institution. Due to this, the disputed amount of $16.33 is no longer posted to the Washington Gas account and will be returned to the bank account in which the payment was made. This currently leaves a balance of $14.95 on the account for the most recent billed charges. We have ensured that no additional return check fees of late fees will be assessed to the account.  If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [redacted]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Dear Revdex.com,Washington Gas is in receipt of your submission regarding receiving a final billing invoice for the address of [redacted]. We sincerely apologize for any inconvenience caused by this issue. Our customers are very important to us and we continuously strive to...

provide exceptional service.Upon review of the records on the account, a final billing invoice has been generated which reflects the correct period of time in which the property was occupied until May 2, 2017. This invoice has been emailed to the email address on file for your convenience. Currently, this account has been brought to a zero ($0.00) balance and finalized completely.  If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] or via email at [redacted]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely,Washington Gas Customer Support

April 18, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding no billing invoices being received. We would like to sincerely apologize for any inconvenience this issue may...

have caused. Our customers are very important to us and we continuously strive to provide exceptional service. We were able to go back into the history of usage at the property and generate billing invoices that correctly reflect the gas consumption at the property. These billing invoices have been emailed to the email address on file for the customer’s convenience.  As a courtesy, we have waived the service initiation fee of $68.00 and also waived the requested security deposit of $250.00. The remaining balance after these fees were waived is $179.77. This balance represents the two months of consumption in which no bills were generated. We will be glad to place this balance on a monthly installment plan at the request of the customer. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely,Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for your help.
Warm regards and thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received the refund from Washington Gas yesterday, September 17, 2015.
Regards,
[redacted]

Date: Thu, Oct 6, 2016 at 3:35 PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Good afternoon, All late fees were waived on the customer’s account. The account has a credit...

balance of $196.78; there is no balance due that require a pay arrangement at this time. S. Bonnie R[redacted]