Capitol City Construction

December 2, 20161411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # 3851.191274Dear Revdex.com Your recent inquiry regarding the amount of $126.89 that has been referred to collections has been referred to our office. Upon review of this matter, this balance was...

transferred to your new account as requested. We sincerely apologize for the misinformation received. We have confirmed that the amount referenced above has been paid on October 19, 2016. We have also contacted the [redacted] collection agency to remove this amount from their records. You will no longer be receiving any notices that this amount is due.  If you have any further question or concerns please do not hesitate to contact us at [redacted]. Thank you for allowing us to assist with this matter and have a great day.Sincerely, Washington Gas Customer Support

August 30, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding security deposits placed on the account referenced above. We would like to sincerely apologize for any...

inconvenience this matter may have caused.  Our customers are very important to us and we continuously strive to provide exceptional customer service.  To rectify this issue, we have returned all paid deposits and credited these to the account balance. Additionally, we have waived all late fees assessed. This has brought your current balance to $56.48 which is only for gas usage on the account.   If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

March 21, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account # [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding an installment plan and budget billing that was set up on the account. We sincerely apologize for the manner...

in which information regarding the referenced account has been transmitted. Our customers are very important to us and we continuously strive to provide exceptional service.  Upon review of the account, you were previously on a budget billing plan at $23.00 per month which ended in December of 2016. During this budget billing cycle, the amount of gas consumed totaled to the amount of $1,045.74. There was only $253.00 that was paid for gas consumption under this budget billing plan which was set at $23.00 per month. The difference between what you were billed and what you used was $769.74. To make this balance easier to pay, Washington Gas initiated a 6-month installment plan to break the $769.74 down into six installments of $128.29 per month. Notice of this installment plan can be found on the December bill. The account has not been compromised in any way. We have linked the account to our Washington Gas eService website so that the customer can monitor account activity via www.washingtongas.com. The eBill service has also been removed and paper bills will be sent to the service address starting with the next billing cycle. If you would like to be placed back on budget billing, please contact our customer support center at ###-###-#### and a representative will be glad to offer a quote as to how much the monthly payments will be. We appreciate the opportunity to provide clarity upon this situation and have a great day.Sincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Wed, Sep 7, 2016 at 12:04 PMSubject: [redacted] Complaint# [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Good afternoon,I understand the customer's frustration and offer the customer to enroll in Autopay only, while the company continues to resolve the EBAP process. The payment will...

be deducted Automatically and a paper bill will be sent by postal mail.The required form is attached and should be sent to the address below for processing.Bonnie R[redacted]6801 Industrial RdSpringfield VA 22151

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to receive the bill which identifies the credit before this action is fully closed. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have never received a bill in the amount for $155.00 as stated for a payment plan. All of my bills have been full amount requests and I've requested payment arrangements from the first date of service, because I was so shocked about the amount from the beginning.  Also if you can see the attached photos. Yes I have finally got in online to pay my bill, however again there is a discrepancy in the amount the system says I have due then the amount Mr. A[redacted] and this is nothing new.  I'll get a bill in the mail when I call to discuss and pay the amount the representative gives me us Always different and it's not because of a $3 late fee. Different like my Attachments which I'm not late as well as oppose to the disconnection notices you get in the mail and this a great example as you can see why I don't trust their system. Secondly If again you did make a payment arrangement why are adding on a residual amount to a set agreed amount ? I still see no payment arrangement ever it makes No Sense as in one notation you keeps stating that I was late and didn't maintain the arrangement but there as no bills you have shown with just  $155.00 amount all if my totals have been much higher in your history.  To conclude its still is contradictory to state I can get a reimbursement for part of the deposit, yet on the other hand I owe you money on top of a payment plan. Your system is still not clear and makes sense to a consumer, I have now attached proof of dollar amount discrepancies that need to be explained, the bill has been paid early now that I'm finally in the system.  Thank you and I'll await your response Regards,
[redacted]

May 12, 2015Dear [redacted]:The inquiry regarding the above
referenced customer was forwarded to my office for review.We made contact to the customer to discuss the Conversion
Factor adjustment as required. We were informed by the customer that he already
received the itemized billing and...

payment breakdown dated 05/05/2015. Customer
understood the charges and no further action were required by the customer.Letter of Credit and billing explanation were included
on the response we sent through the customer’s email address.For inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, John D[redacted]Specialist

Customer's account credited late fees and $15 as requested. Current EBAP enrollment canceled and customer will be enrolled with AutoPay only.

September 1, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding ebill and autopay enrollment. We would like to sincerely apologize for any inconvenience this matter may have...

caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. To rectify this issue, we have updated your autopay program so that you can receive physical copies of billing invoices to the service address each month. If you would like to change or update any of this autopay information, please contact our customer support team who will be more than capable of assisting you with auto-pay enrollment. Also, we noticed a request for a refund of a duplicate payment in the amount of $648.60. We have verified that this request has been submitted properly and you will be receiving a check via mail in about 14 business days.  If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [redacted]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[A default letter ** provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.  However, it should be noted that this company [redacted] cannot appear to manage their staff or systems. This, to me, is a major problem.
Regards,
[redacted]

Gas service at the address is not in this customers name. The outstanding balance is $455.09.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I still see errors there and what they are saying or are trying to say still isn't making much sense to meFirstly, I would like to point out what they stated here(I copied their replied and pasted it)
The April 1st statement showed $Total-To-Pay
because it was a correction for the bill period 01/07/to 02/05/(a
replacement for the original February 7th statement, if you may)It was, too,
the period wherein the original statement was made erroneously due to incorrect
Conversion Factor
In order to correct an erroneous bill,
all—including the bill to be corrected—statements that were generated after its
period (or coverage) should be cancelledThat is why when the April 1st bill
(replacement for the February 7th statement) was generated as a corrected bill, there was no balance to
pay – the up-to-date credits on the account (RES, customer payments, etc.)
already paid itThe purpose of this April 1st bill, although having zero
balance, is to show to our customer what really the amount was for the period
it statesIt does not mean that on the very day of April 1st, the account has
zero balanceInstead, it explains that on the period 01/07/to 02/05/2015,
the account had already zero amount to pay.
I'm even more baffled by the statement aboveIf they are saying "there was no balance to pay" then why were they sending me a bill for $when during the summer months the bill is around $Im seeing lots of contradictions in their statements and explanations as to WHY the bill was this and thatNot at all again the customers fault for their errors and I shouldn't have to pay for their errorsPer their reply basically they are stating from March to April I incurred the charge of $and change but they send a bill stating $I still dont understand but thank you for taking the time out to assist me to at least get those RES credits that they never said to me or applied to the bill until I notified Revdex.com
Regards,
[redacted]

This case has been addressed with MD PSC. The company's position remains the same.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory as the gas was restored. That still doesn't excuse the relative lack of professionalism or care in terms of restoring gas in a timely manner. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: First pf all I moved out Jan 16th. The balance was $799 - I paid with 2 separate CC transactions one for $500 one for $299... I disputed the $500. As I stated previously I am not willing to pay anything else. not only do you not have the readings for the meters, but you sent me to the collection agency for an amount my landlord had already paid , and continue to send me monthly bills that belong to the new tenant. 
Regards,
[redacted]

6801 Industrial RoadSpringfield, Virginia 22151December 14, 2015Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]Case ID # [redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office...

for review.We would first like to ask for an apology to the customer for all the trouble she experienced with the work performed on the property. The work is a part of the program to move gas meters from the inside to the outside of our customers home, and associated with that is to cut off the gas while the work is being done for safety. Regarding the service restoration on the house, we have a report dated 12/04/2015 that the work was completed and the gas was fully restored on the property, if the gas is not working, we encourage the customer to contact Washington Gas so we can schedule a relight so we can arrange an appointment where someone would be there to let our technician inside to do the job completely; we made an attempt to get in touch with the customer and only got an option to leaving a message on her voicemail. The next thing that we would like to address is the mess that our technicians left at the outside of the property wherein the customer reported potholes in the form of sinkholes and large holes as described by the customer, the holes are already reported to the appropriate department for restoration.The credit the customer is requesting for the bills that covered May 2015(covers April 03 to May 04 of 2015) to December 2015 for a total of $92.36(shown on the table below) will be credited to the account; to compensate for the long periods of having no gas on the property, we will be crediting another $80 on the account for a total of $172.36.Regarding the customer’s issue with [redacted], water damage, and pipes that may have frozen, we encourage the customer to call our hotline so we can get the details and further assist with the situation.Gas billLate fees5/7/201516.33 6/8/201510.620.497/8/201510.620.168/6/201510.620.339/4/201510...⇄ inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah *. S[redacted]SpecialistConsumer Relations

Customer's account will be credited an additional $100.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have been out of town and will return on June 1.  The link provided did not work.  This is the complaint I had.  The organization is constantly sending links that don't work and saying they should.  Please tell the organization not to call until after June 1.  And advise that the link they sent has the EXACT SAME PROBLEM as my complaint - (that they keep sending link that don't work!!!!!)Regards,
[redacted]

June 8, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding a credit in the amount of $100.57. We would like to sincerely apologize for any inconvenience caused the delay in...

processing this request. Our customers are very important to us and we continuously strive to provide exceptional service.Upon review of the records on the account referenced above, we have verified that the refund in question was sent to [redacted], New Bern, NC [redacted] on April 13, 2017. Typically it takes 7-14 business days to process Washington Gas refunds and 5-7 additional business days for U.S. Postal service delivery. Our records also indicate that this refund check has been received and cashed. If this is not the case, please contact our customer support center at ###-###-#### or via email at [email protected] so we can further investigate the status of this refund check.  Thank you for allowing us to assist with this matter and we look forward to regaining your confidence in Washington Gas.SincerelyWashington Gas Customer Support