Capitol City Construction

Date: Thu, Oct 6, 2016 at 6:03 PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Customer account credited $29 to close the account with a zero balance. S. Bonnie R[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 5, 2015Dear [redacted]:The inquiry regarding the above
referenced customer was forwarded to my office for review.We have reviewed all calls pertaining
to the account setup request by [redacted]. Based on our findings, the
customer service representatives, including supervisors who...

assisted the
customer, have advised [redacted] that there is a credit issue (i.e. outstanding
balance left by the previous tenant) on the service address. As such matter is
in light, it is important that the identity of the caller is verified. This
does not equate to making the new owner or tenant responsible for the balance.Please be informed that part of
Washington Gas’ policies in supply order is to make sure that we’re able to
verify that the outstanding balance is not owed by the caller (incoming tenant;
new customer). In order to proceed, customers are required to present two valid
IDs, one of which should have a picture on it, and the leasing agreement.Our standard procedure is to give
options on how customers would provide such documents. Facsimile transmission,
e-mail, and walk-in office presentation are available to all customers. Also,
the customer may opt to talk to their landlord or property management regarding
the matter.The calls reviewed were submitted to
quality audit. Subsequently, necessary actions have been done to make sure that
phrasing, choice of words, and/or communicating this matter to our customers
are standardized across the whole customer service department.Furthermore, attempts have been made
to contact the customer on the phone number ###-###-####.For
inquiries and follow-up, the customer can reach us thru our customer service
hotline at ###-###-####.Thank
you for the opportunity to review this matter for you.Sincerely, Daniel
A[redacted]SpecialistConsumer
Relations

Dear Revdex.com Your inquiry regarding an incorrect tenant being placed on the referenced account has been forwarded to our office. We sincerely apologize for this error. Upon review of all the information provided, there was no service address or Washington Gas account number furnished....

Please provide us with this required information and we will be more than happy to investigate this matter further. You can also contact our customer support department via email at [email protected] and provide any pertinent information regarding this matter.  Thank you for bringing this issue to our attention and we look forward to helping you reaching a resolution.Sincerely, Washington Gas Customer Support

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I wish they would have sent me this form earlier!  Or they can just fix their website. 
Regards,
[redacted]

Per response forwarded 7/7/15:Discussed to customer the 58-day and 87-day bill

September 9, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding a high billing inquiry. We would like to sincerely apologize for any inconvenience this matter may have caused....

Our customers are very important to us and we continuously strive to provide exceptional customer service. Upon review of the activity on the account, we see that this issue was due to a faulty meter reading device attached to the meter which caused no reads to be reported and resulted in billing which had to be based upon estimated readings. To rectify this, we had a technician make the necessary repairs to ensure that you will be receiving actual readings going forward. We have credited the account and have received the payment of $132.58 for the actual gas consumption. This currently leaves the account at a zero ($0.00) balance.If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [redacted]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Complaint: [redacted] I am rejecting this response because the response Washington Gas provided on April 19th, 2017 indicated a check would be mailed; however, the company has still not provided proof the check has been mailed and a tracking number per my request. I've previously been told a check was mailed on two separate occasions, yet I never received either check nor was any proof provided. I am requesting proof the check was distributed and mailed to: [redacted], Apt. *, Alexandria, VA [redacted]. As of today, April 26th, I have not received the refund check. In addition, I am still receiving conflicting information as I reached out to the Customer Service Center via the messaging feature on the Washington Gas website; to which a staff member provided discrepant information from this claim. An e-mail I received on April 22 indicated the check would only be for $52.24. After my response questioning the amount, a follow-up response was received from Washington Gas on April 24 which indicated they were unable to find the amount of $260.81. Please the date the check was distributed, provide a tracking number, verify the address as the previous reply did not include my apartment number indicated on my account and clarify the discrepant information I have received. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Thu, Oct 6, 2016 at 6:09 PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Customer’s account was credited $50. S. Bonnie R[redacted]

December 17, 20161411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com Your recent inquiry regarding your request to stop service at the address of [redacted] Place has been forwarded to our office. Upon review of this matter, this...

move-out has been backdated to the correct date of September 30, 2016. A corrected final bill will be sent that shows you are only responsible for 15 days of usage from September 14, 2016 to September 29, 2016. This has also adjusted your final charges to $14.07 for only these 15 days. We sincerely apologize for any inconvenience caused by this issue. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [redacted]. Sincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, pending receipt of my reimbursement. 
Regards,
[redacted]

[redacted]
Dear Revdex.com, Washington Gas is in receipt of your submission regarding a refund in the amount of $287.90. We would like the sincerely apologize for the delay in processing this...

request. Our customers are very important to us and we continuously strive to provide exceptional customer service. Upon review of the records on the account, we have sent a request to have the entire credit of $287.90 sent to the forwarding address of [redacted]. We do understand the importance of returning these funds so this request has also been escalated directly to our refunds department to expedite this matter. Once any information is received, we will be glad to provide updates regarding the status of this refund.  If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] or via email at [redacted]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely,Washington Gas Customer Support

Attention:  [redacted]Re: [redacted]ID# Case id # [redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for review.As response, we’d like to inform you that the customer contacted us on 08/25/2015 and talked to a customer service...

supervisor. [redacted] and the Washington Gas customer service escalation supervisor both arrived at a fair and agreeable settlement.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel *. A[redacted]SpecialistConsumer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your support!
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted]>Date: Fri, Sep 1, 2017 at 4:06 PMSubject: Complaint ID: [redacted]To: [email protected] afternoon,I had previously indicated that this complaint was resolved. However, it appears that Washington Gas has assessed me a 20.00 fee since my bank pulled back the unauthorized payment. Please see attached.Thank you,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  Your procedures are STILL not clear.  After admitting I had missed a payment or two or have even been late, how does bringing that previous balance forward to current make your billing process clear?  I have been paying the current balance since that is the only thing that is clear to me and others who complain about your confusing billing process.  So, you assess me late fees on your "previous forward balance"? Where does my "current balance" payment get applied to?  Why are there so many lines of payment? How on earth can being late for a payment or two total upwards of $600?!?Also, It is my intent to contact you.  You contacted me during the 4th of July holiday weekend.  Most people and business cease business to enjoy the 4th of July holiday break, which I was on.  You bet I'll be calling you directly Mr. D[redacted].
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:While I truly appreciate Washington Gas' response to my email, I reject this response in part because:1.      I would very much like to review my actual bills for January 2016 through the current date. Though I can see the amounts that were paid to the gas company, I can no longer view these actual bills as they are no longer available through my bank’s e-bill feature. Please forward all bills as soon as possible to my mailing address. Once these bills are reviewed, I will be better informed.2.   I would like to see a transaction summary to account for all amounts received by Washington Gas, as well as the total billing amount for each billing cycle. I would like to reconcile these transactions against the amounts showing as being paid via my bank. In addition, please provide the total due to date, minus any late fees.3.      The question of dismissing any late fees was not addressed in this response. Please confirm that late fees are either inapplicable in this case, or that fees will be dismissed.4.      I was never contacted by Washington Gas to request my approval in establishing an installment plan. Please confirm that it's the company's protocol to receive the customer's permission. Otherwise I will accept that this information was improperly conveyed during my call with the representative. 5.      I was never contacted by Washington Gas to renegotiate budget billing for the following year (2017).6.      The question of dismissing any late fees was not addressed in this response.I am happy to pay my bill, in full, and re-establish budget billing once these issues have been addressed and resolved.I truly appreciate your business and look forward to your continued service. Sincerely,[redacted]Regards,[redacted]

November 22, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com,Washington Gas is in receipt of your rebuttal to the previous submission regarding being placed on record for the incorrect date. We once again apologize for the inconvenience this has caused.We have corrected the date service was initiated to February 11, 2017 which was the date of the initial request. The corrected balance due on the account is $294.76. The corrected bills have been sent to the email address provided to the Revdex.com.If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support