Capitol City Construction

Gas service was restored 9/27/16. The service initiation fee has been waived.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The landlord never received the refund.  Please provide proof that that a refund was sent and received.
Regards,
[redacted]

September 1, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding a deposit assessed in the amount of $160.00 to the account referenced above. We would like to sincerely...

apologize for any inconvenience this matter may have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. We have researched the account and see that the deposit was assessed due to a previous balance that continued to be brought forward. Please be advised that if a balance is not paid in full each month and any remainder is left in arrears, a deposit can be assessed due to this past due balance. However, as a one-time courtesy we have waived this $160.00 deposit. We can assure you, that this deposit policy is written into the tariffs for the state of Maryland. Due to public service commission regulations, Washington Gas does not and will never fraudulently charge our customers.  If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
The company response came three months after my complaint was filed and provided an invalid solution.  After I filed the complaint, I had tried on two occasions to enroll in the Autopay program, which is the solution suggested by the company response.  Although the company site displays a successful enrollment in Autopay, I received emails about errors each time.  The Autopay failed to work two months in a row.I had to send in my payments manually.  To date I've paid about $15 'late fee' that was caused by the company.  Although promised, the company failed to waive those late fees from my account.Off a solution that works.
Regards,
[redacted]

The customer's late fees have been canceled and refunded; the account balance is a credit of 33 cent. Washington Gas does not offer Autopay with a credit card. Attached is a form to setup Auto Pay with the customer's banking information.

Date: Tue, May 3, 2016 at 1:50 PMSubject: [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Customer contacted Washington Gas 1/28/16 requesting the account be placed in their name as of 10/1/13. This request was successfully completed and the customer was billed. Washington Gas was not...

able to issue monthly bills because the customer information was not provided. Washington Gas only has records of the meter readings obtained during the time in question.Per Washington Gas records, the customer made a $500 credit card payment on the account and then canceled the payment  with the card company causing the payment to be returned unpaid.Customer currently owes a Final Bill balance of $555.35.

6801 Industrial RoadSpringfield, Virginia 22151April 21, 2016Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  David [redacted]Re: [redacted]Case ID #[redacted]Dear Mr. [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for...

review.There were two $292.51 payment of the customer that were credited to their bill. The customer requested for the overpayment to be refunded to them. A customer service representative processed a refund on March 12th and it was release to the customer.On the same day, the customer escalated to a manager requesting for the overpayment to be deposited to their checking account, and not mail a refund check. This request was granted and a wire-transfer was made for $292.51 on 3/14/2016. This means that the two payments of $292.51 was returned to the customer.Please see the table below that represents chronological activity of the customer’s account.DateDescriptionDebitCreditBalance Starting Balance0.0010/15/2015September-October 2015 Bill43.2243.2211/5/2015Customer Payment43.220.0011/16/2015October-November 2015 Bill73.8873.8812/17/2015November-December 2015 Bill104.09177.9712/17/2015November-December Late Payment Charge0.74178.7112/21/2015Late Payment Charge Waiver0.74177.971/20/2016December 2015 - January 2016 Bill113.50291.471/20/2016December 2015 - January 2016 Late Payment Charge1.04292.512/10/2016Customer Payment292.510.002/18/2016January-February 2016 Bill150.91150.913/2/2016Customer Payment292.51-141.603/10/2016Customer Payment150.91-292.513/14/2016Refund Release (Refund Check on Mail)292.510.003/14/2016Wire Transfer (** Bank to Customer Bank)292.51292.513/18/2016February-March 2016 Bill108.17400.684/12/2016Customer Payment400.680.004/18/2016March-April 2016 Bill81.92 81.92For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel L. ASpecialistConsumer Relations

6801 Industrial RoadSpringfield, Virginia 22151December 31, 2015Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]Case id # [redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office...

for review.We would first like to apologize to the customer if there had been any misunderstanding with his conversations over the phone with customer service. A customer’s bill would still retain a discontinuance notice even if there is a pledge received for the account; once a pledge is receive through documents or through a phone conversation, we will then decide if the amount is sufficient to put a hold on the customer’s account which would prevent disconnection of service. Based on the interactions in the account, a MEAP representative reached out to our company dated 11/20/2015 to advice of a pledge for the customer, which then resulted for us to place a significant hold using a tracer to prevent disconnection of service. The payment for the pledge has been applied on the account 12/22/2015 which made the customer’s account current and safe from any disconnection.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah *. S[redacted]SpecialistConsumer Relations

Washington Gas offers a sincere apology for the quality of service received. The meter was changed and gas service restored 1/18/17. A credit of $50 has been applied to the customer's account.

October 13, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding gas service being disconnected. We would like to sincerely apologize for any inconvenience this matter may have...

caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. Upon review of this matter, we see that significant payments and credits were posted to the account in March 2017. To resolve the issue with the payment arrangement that was brought forward, we have re-billed each month from February 2017-Current to exclude the payment plan. All payments and credits have been accounted for that were submitted during this period. All late fees have also been waived from the account. Once these corrections were applied, this leaves a balance of $463.76 for gas usage that has not been paid for. In order for a reconnection to take place, this balance must be paid in full.  We appreciate the opportunity to rectify this issue. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Per response forwarded 7/14/15:Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for review.In behalf of Washington Gas, I would like to apologize for the incorrect information provided to the customer. As customer desired, we will process the refund...

amounting to $215.53 which we will mail to the customer’s current service address.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.

Re: [redacted]ID# Case id # [redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for review.As response to the customer’s desired outcome, please be advised that Washington Gas’ policy in issuing service appointments (including reconnections)...

states that they will be on a future date (exemptions on gas leak calls). Please consider this response as our advocacy to ensure that our customer service representatives will explain this policy to our customers, at all times, very explicitly.At any rate, we have investigated on this specific concern raised by the customer. We have reviewed call recordings to see if there was any action taken amiss by Washington Gas personnel.Based on our findings, the Energy Assistance (EA) pledge amount came in on October 7th, which was a day after the gas was cut-off due to nonpayment. Prior to this, the customer was advised of the process to have the gas restored (e.g. setting up appointment). It was then expected for the customer to call us back after the EA representative gave the pledge (or a payment was made), because only primary account holders have the right to request for service appointments. Unfortunately, we did not receive any call on the same day—which could’ve been the chance to setup the appointment by the following day (10/8/2015).The customer did not call us back until October 9th, a Friday, to which she was advised that the next available appointment was going to be on Monday (October 12th). Regardless, there were efforts made by both customer service representative, and supervisors (the customer escalated the call), to force the appointment on the same day. However, unfortunately, dispatch operations could not approve the order because of booking constraints. There were a total of three calls made by customer service to dispatch until the customer yielded to what seemed to be a regretful day in our customer service philosophy.We’d like to apologize to the customer for the inconvenience the customer has experienced.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel *. A[redacted]SpecialistConsumer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received my refund thank you for your response back and dealing with this matter.
Regards,
[redacted]

6801 Industrial RoadSpringfield, Virginia 22151April 7, 2016Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Re: [redacted]Case id # [redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for review.We apologize for the...

inconvenience regarding the customer’s experience, the customer’s initial request where we made a mistake with his first name and the start of his billing date happened in one of our walk-in office. The following conversations that the customer had with customer service was to make corrections and to set-up a correct account, which required the customer to provide documents such as proof of lease and  personal identification since his identification cannot be verified with [redacted]. The customer was provided options on how we can provide assistance in terms of resolving the issue and was offered by one of the supervisors to fax the documents which could have prevented him to make another trip to our walk-in office. The corrections where made when the customer went to the office with the documents.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah V. SSpecialistConsumer Relations

6801 Industrial RoadSpringfield, Virginia 22151May 26, 2016Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]Case ID #[redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for...

review.With that in mind, we managed to link the customer’s account back to their eService profile. Also, we made several attempts in contacting them to provide over-the-phone assistance, however all phone calls were routed to voicemail.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel ** A[redacted]SpecialistConsumer Relations

Date: Thu, Oct 6, 2016 at 6:23 PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Deposit request removed from the customer’s account. S. Bonnie R[redacted]

October 19, 20161411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com Your inquiry regarding an experience with Washington Gas Customer service has been forwarded to our office. First and foremost, we would like to sincerely apologize for...

the manner in which this situation was handled. Our customers are very important to us. We continually strive to improve our customer service to offer superior quality and excellence.Due to the nature of our business, we are not able to predict the length of time each service call will take.  In addition, emergencies occur during the course of the day that requires our service personnel to leave a current job site and respond to the emergency. Under normal circumstances, we strive to adhere to all our daily appointment time slots. Upon review of the service order request, our records indicate a Washington Gas technician visited the premise on October 18, 2016 and inspected all equipment to determine the source of the issue and discovered a solution to appliance in question. Please accept our apologies for the uncontrollable delay in meeting your service needs. Sincerely, Washington Gas Customer Support

November 9, 20161411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com Your inquiry regarding an experience with Washington Gas Customer service has been forwarded to our office. Washington Gas would like to sincerely apologize for the...

difficulties processing payments via www.washingtongas.com.  Upon review of the account, we were able to verify that the previous payments in the amount of $66.54 and $48.02 were both processed successfully via our Washington gas eService portal. If future payments experience any difficulties or errors, please contact our customer service line at ###-###-#### and a customer service representative will be glad to process a manual payment by way of a checking account and routing number. Your opinions and concerns do matter to us and we look forward to regaining your confidence. Thank you for bring this matter to our attention and have a great day.Sincerely, Washington Gas Customer Support

[redacted]Thank you! I received my refund from Washington gas and the issue has been resolved