Capitol City Construction

April 28, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # ***Dear Revdex.com, Washington Gas is in receipt of your submission regarding complications activating gas service at the address of *** *** *** *** Washington DC ***We would like
to sincerely apologize for the manner in which this matter has been handledOur customers are very important to us and we continuously strive to provide exceptional service. Upon review of the records on the account, we see where a technician visited the property on April 17, A call was placed to access the building however there was no answerWhenever you are available to be at the property, please contact our customer support center at ###-###-####When contacting this department please advise the representative that you are without gas to any applianceOnce this is reported we will be able to issue a “No Gas” same day orderDue to this inconvenience, we have waived all service initiation fees and applied a $credit as reimbursement for the days taken off work. Please contact our Customer Support Center at ###-###-#### at your earliest convenience to schedule this service orderWe appreciate you for bringing this matter to our attention and have a great day.SincerelyWashington Gas Customer Support

Complaint: ***
I am rejecting this response because: Washington Gas still neglects that I moved to my daughter's house on *** *** *** *** ** and already have sent them
documentations as my proof of living there for the last couple years instead of living at my old house on *** *** *** *** ** *** where they overcharged for the gas when that house was vacant for the last two yearsWashington Gas still did not address my concerns and completely disregarded them since last fall! That is totally unacceptableI would pay only if they agreed to lower the bill and not to overcharge for the gas again when I restore the gas at my house.
Regards,
*** ***

Industrial RoadSpringfield, Virginia 22151December 1, 2015Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: *** ***Re: *** ***ID# Case id #***Dear *** ***: The inquiry regarding the above referenced customer was forwarded to
my office for review.We made contact to the customer and left message regarding the adjustment (in-progress) to close or finalize their account as of 11/21/2015.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel *A***SpecialistConsumer Relations

Customer's $1,refund check was sent 5/13/by overnight mail to *** *** *** ** Sterling VAPer *** tracking details, the package was successfully delivered Monday, May 16th at 2:PM

Good afternoon,Please accept my apology on behalf of the company for the quality of service you received regarding the E-service issueAll late fees and deposits will be waived an/or credited back to the account

Date: Thu, Oct 6, at 4:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** The customer can complete and return the attached form to enroll in autopay. SBonnie R***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because the response is not in line with the sequence of events that took placeWe have already hired a gas contractor who did as much as he legally couldWhen the contractor spoke to Washington Gas, the contractor was advised to cease working on the gas light as it is the responsibility of Washington Gas to proceed with the repairsMoreover, if Washington Gas cannot proceed, why did they mark the pavement and advise us that they will be completing the project? Washington Gas technicians have been showing up at our door step advising us that they will start digging to fix the problem following the marking of the pavementThey marked the pavement but never showed up to complete the project.This response from Washington Gas is inaccurate and unacceptable
Regards,
*** ***

Good morning,Washington Gas offers a sincere apology to *** *** for the quality of service she experienced starting her accountWashington Gas tries to accommodate each customer's schedule, but each technician must have time available for emergencies if they occur.All late fees have been
removed from the customer's account as well as the Service Initiation Fee

Per Washington Gas account notes, the customer sent a letter stating all issues were resolved and wanted to commend the technicians that did the work

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
***
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 3, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding receiving billing for August 2017- Current and understanding the chargesWe would like to sincerely apologize
for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of the records on the account, we see were the Washington Gas account referenced above has been successfully established starting August 1, per your original requestWe do apologize that billing from this period is not able to be viewed onlineDue to this matter, we have emailed the billing that we have available from this period to ***@***.comThis will provide you with an outline of charges. We appreciate the opportunity to rectify this issueIf you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Industrial RoadSpringfield, Virginia 22151March 1, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: *** ***Re: *** ***ID# Case id # ***Dear *** ***:The inquiry regarding the above referenced customer was forwarded to my
office for review.We made contact to the customer and apologized for not being informed about the cancellation of Autopay Plan (APP) upon account cancellationCustomer Advocacy is committed to making sure that errors do not happen twiceBecause of that, we advised the customer that we have updated our resources, such as literatures and process books (including scripting) regarding the account cancellation protocol.Starting today, representatives shall advise APP customers calling to disconnect that final bills are paid manually. For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel *A***SpecialistConsumer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Where can I see on my account that this has taken placed?
Regards,
Michelle Bunney

July 17, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # *** Dear Revdex.com, Washington Gas is in receipt of the rebuttal to the previous response in regards to receiving a full refund of $We sincerely apologize that the previous response was not considered satisfactoryTo provide a final resolution to this matter, we have issued a refund for the payment of $for the made after the account was closedPlease allow up to business days for this refund to be delivered via US Postal ServiceIf you have any further questions or concerns, please do not hesitate to contact our customer support center at *** or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me - only because I have moved out of state and no longer require Washington Gas services.
Regards,
*** ***

November 30, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com,Washington Gas is in receipt of your submission regarding a service initiation fee assessed to the account referenced aboveWe would like to sincerely apologize for any
inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer service.To rectify this matter, we have waived the $service initiation fee assessed at the time the account was establishedAll late fees have also been waivedThe current balance due on account is $for only natural gas consumption. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Industrial RoadSpringfield, Virginia 22151April 6, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: *** ***Re: *** ***Case id #***Dear *** ***:The inquiry regarding the above referenced customer was forwarded to my office for
review.After reviewing the customer’s account based on historic data and consumption per size of meter and average heat usage per average temperature, we deemed the disputed gas bill is within range.Per customer request, too, we sent a technician to perform a “fast meter” check and was found out that the meter is not fastThe technician used the customer’s furnace to clock the meter.Lastly, we instructed our customer service escalation supervisor to contact the customer and explain this on April 5, 2016.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel *A***SpecialistConsumer Relations