Capitol City Construction

Unfortunately, the customer must complete a new form to continue automatic payments for his accountDue to the system error experienced within the past months, many accounts were not successfully re-enrolled in the e-bill autopay system.As an employee of Washington Gas I understand the customer's frustration with the situation and will do all in my power to correct the customer's account

March 29, K StNW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account # ***Dear Revdex.com, Washington gas is in receipt of your submission regarding a refund in the amount of $We sincerely apologize for the delayed action in processing the initial
requestOur customers are very important to us and we continuously strive to provide exceptional serviceTo determine the status of the refund, we contacted our refunds department to locate the refund in questionUpon receipt of the information provided by our billing department, the refund was sent out on November 7, via checkThis refund was never cashed and is still outstandingInstead of issuing another refund via check, we have issued a request to have this credit applied to the current Washington Gas Account number referenced abovePlease allow sufficient time for the refund to post to the current Washington Gas accountWe appreciate the opportunity to assist with rectifying this matterIf you have any further questions or concerns, please do not hesitate to contact our Customer Service Center at ###-###-#### or via email [email protected]. Sincerely, Washington Gas Customer Support

This case can be closedEverything has been resolved

Industrial RoadSpringfield, Virginia 22151May 27, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: *** ***
Re: *** ***Case id # ***Dear *** ***:The inquiry regarding the above referenced customer was forwarded to my office
for review.We have tried to get in touch with the customer for several times to inform him about how the company is enforcing a permanent fix on the websiteWe would like to say sorry with regard to the bad experiences he had with the website and the return payments on his account which we have reversedThe customer’s concern about his credit standing/history will not be affected as the issues that he experienced was because of the website upgradeWe have credited the customer’s account a credit of $and waived additional late charges incurred on the account.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah *S*SpecialistConsumer Relations

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
***
*** ***

This is a system error Washington Gas has recently discovered and are working to correct as quickly as possiblePlease accept my apology on behalf of the company for the quality of service received and any inconvenience this issue has caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Washington Gas took almost two months to send me my first bill causing numerous headaches and administrative fees from my apartment complexSo far I have called Washington gas numerous times and had to file this complaint, as well as file disputes with my property leasing office to try and recover monies billed me as a result of Washington gas's errorConsequently, my original complaint requested a waiver of the $service initiation feethe bill sent to me by Washington gas still contains this feeTo satisfy this complaint I require removal of this fee
Regards,
*** ***

September 9, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding complications initiating service at the address of *** *** Way, Landover, MD We would like to
sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of this matter, we see were a technician was successfully able to complete the tuorder on August 21, To rectify this issue, we have credited the $service initiation fee and also given a courtesy credit of $totaling $in creditsWe know how important our customers time is and apologize for the days without service.If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at ***Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Date: Thu, Oct 6, at 6:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Deposits have been waived on the customer’s account. SBonnie R***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because I requested a letter from Washington Gas stating that this matter has been taken care ofNot an email from a representative that was suppose to have this taken care of months ago.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no
reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: this business is abhorrent and needs to fix it's billing practices
Regards,
*** ***

Washington Gas response as provided to Virginia State Corporation Commission:1) All late fees have been waived = Total $7.022) Due to this error we are crediting the account for Jan ($60.87) Feb ($87.25), Mar ($82.81) gas usage = Total
$230.933) Advised her that after the adjustments, she will have a balance due of $124.50.4) Advised her that I have suspended her AutoPay Ms*** was very happy with this resolution and I provided her with my direct number if she has any additional questions or concerns

November 19, 2015Dear *** ***:The inquiry regarding the above referenced
customer was forwarded to my office for review.As it was clearly stated by the customer that
they bought the house on 02/14/and called late to san account to
start on 05/05/We have browsed through the
calls received for the
property; the amount of $was charged on *** ***’s bill due to the
fact that the gas was already on by the time they took possesion of the
property and because of a dispute sent to our office by *** *** ***, the
previous ownerUnfortunately, the call the customer made on 04/25/to san account never had any
discussion as to when the customer took responsibility of the property that
could have avoided this issue The customer spoke to Supervisor June
and was advised that we cannot provide that customer a breakdown for the charge
since it was backdated and was advised that we can only provide details for the usage that the period
covered*** *** was already sent a letter with the details of the usage
which is shown on the table below.Net Billing TranscriptBilling Date Index CCFs Used Net Billing Bill Type06/02/ Bill04/02/ Bill 03/04/ Bill02/03/ BillFor inquiries and
follow-up, the customer can reach us thru our customer service hotline at
703-750-1000.Thank you for the
opportunity to review this matter for you.Sincerely, Isaiah S.SpecialistConsumer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** ***
*** * *** *** *** ***
*** ** ***
*** *** *** *** * ***
*** *** *** *** Washington gas is in receipt of your submission regarding a deposit of $that is due to be returnedWe would like to sincerely apologize for the delay
in processing this request and for any inconvenience this may have causedOur customers are very important to us and we continuously strive to provide exceptional service. Per review of the referenced account, we was confirmed that this deposit of $was refunded to the account on the date of May 9, This refund has brought the account to a current balance of $To prevent any collection attempts and/or disconnection, we advise that this balance is paid as soon as possible. If you have any further questions or concerns, please do not hesitate to contact our customer support center at *** ** *** *** ** *** Thank you for allowing us the opportunity to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

July 12, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding a deposit assessed to the accountWe would like to sincerely apologize for any inconvenience this matter may have
causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceTo rectify this matter, we have refunded this deposit of $and applied it to the account as a creditAdditionally, we have waived all late fees that which were associated with the accountBeing that the late fees and deposit were waived, this leaves a balance of $due on July 21, If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Date: Thu, Oct 6, at 5:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** WASHINGTON GAS IS NOT ABLE TO LOCATE THE ACCOUNT WITH THE INFORMATION PROVIDEDCUSTOMER SHOULD SERVICE
ADDRESS OR ACCOUNT NUMBER FOR REVIEW. SBonnie R***

[To assist us in bringing this matter to a close, you
must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Your company refused to answer phone calls or respond to any of my requests to stop harrassing meI will see how to escalate the complain to the county or state level who regulates gas services and communications.
Regards,
*** ***

Dear Revdex.com, Washington Gas is in receipt of your rebuttal to the previous submission in regards to placing *** ** *** ***on record for the correct period of time at the address of *** *** *** *** **We appreciate you for clarifying additional details.We have taken measures to ensure that this property referenced above is only the responsibility of *** ** *** ***between the dates of January 10, 2017-January 31, The account has been backdated correctly and we are currently in the process of generating invoices to reflect these datesOnce again, if you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] appreciate the opportunity to assist you with this matter and hope this issue has finally been resolved.Sincerely, Washington Gas Customer Support