Capitol City Construction

January 26, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com,Washington Gas is in receipt of your submission regarding being disenrolled from third party supplier SmartOne EnergyWe would like to sincerely apologize for any
inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer service.To rectify this situation, we have contacted SmartOne energy to inform them that you do not want to be enrolled and have ensured any pending enrollment with SmartOne energy has been cancelledYou will not see this supplier on any future billing and will be remaining solely with Washington Gas. If you have any other questions or concerns, please contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

PER RESPONSE SUBMITTED 7/29/BY EMAIL TO *** ***:Dear *** ***:The inquiry regarding the above referenced customer was forwarded to my office for review.Our Sincere apology for the damage we have caused to the customer’s propertyWe have escalated the customer’s concern to our Paving
Desk team who handles such cases, we have received a response that they have made contact to the customer and were made aware of the actions to be taken to resolved the case filed.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you

March 9, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # ***Dear Revdex.com, Washington Gas is in receipt of your submission regarding the amount billed on the final invoiceWe would like to sincerely apologize for the customer service experienced
while trying to gain clarification upon this matterUpon review of the billing history on the account, our records indicate that account at the address of *** *** *** ** APT *** Bethesda, MD *** was not properly closed until February 9, This caused the final bill to include more than days of usageWe are in the process of correcting the billing period to reflect the end date of December 31, per the original request submitted by the customer via email on December 22, Please allow sufficient time for this process to be completed and for a corrected bill to be sentIf you have any further questions or concerns, please contact our customer support center at ###-###-#### or via email at [email protected] appreciate the opportunity to assist in rectifying this matterThank you for bring this to our attention and have a great day.Sincerely, Washington Gas Customer Support

Order has been placed to close account as of today

Date: Thu, Oct 6, at 5:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Account credited $for the June bill. SBonnie R***

June 5, 2015Dear *** ***:The inquiry regarding the above
referenced customer was forwarded to my office for review.We called the customer today and have agreed upon
fair and equitable settlement.For inquiries and
follow-up, the customer can reach us thru our customer service hotline
at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, Daniel A***SpecialistConsumer Relations

A refund check totaling $was issued to the customer 3/22/If the customer has not received the check, she should be receiving it soon

Date: Mon, Apr 4, at 11:AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Good morning, Please see company’s response as forwarded to VA SCC: This refund amount was
escheated since it remained outstanding for year *** ***- should contact the state treasurer’s office to make a claim for reimbursement. SBonnie RConsumer Relations Specialist

January 26, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # ***Dear Revdex.com Your inquiry regarding starting service at the address of *** *** ** has been forwarded to our officeWe sincerely apologize for the delay in placing service in the customer’s name and for the inconvenience experienced when contacting the Customer ServiceDue to implanting a new customer service system between December 23, 2016-January 3, 2017, our customer support center was unable to process any orders between these datesWe have confirmed that the service has been established at the referenced address above as of January 25, for the customer. If this residence was occupied before this date, please send documentation such as a lease, deed, or settlement documents to [email protected] or via fax at ###-###-####This will allow us to backdate the billing cycle to reflect the actual date that the customer moved into the propertyThank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that at this point in time, the response is ENCOURAGING.However, as of 11/15/2016, the adjustment to my bill has not yet been made and I cannot verify that the issue has been resolved.Frankly, while I appreciate the response and statement of resolution, given the number of times I've been promised this I will "believe it when I see it!"
Regards,
*** ***

December 17, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # ***Dear Revdex.com Your recent inquiry regarding late fees assessed due to the known technical issue with Washington Gas eService systems has been forwarded to our officeWe would like to
sincerely apologize for any inconvenience this may have causedDue to this issue, we have waived all late fees associatedWe have also noticed that on December 6, 2016, a payment of $has successfully posted to the account via autopayThis confirms that the autopay enrollment is now functioning properly If you have any other questions or concerns, do not hesitate to contact us at ###-###-#### or via email at ***Thank you for bringing this matter to our attention and we look forwarded to regaining your confidence. Sincerely, Washington Gas Customer Support

The service initiation fee has been waived on the customer's account

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:the explanation is not acceptablein Washington gas response, it send me a link, this links to a pdf file which only mention the regular charge on the usage,it does not list the formula how to charge the WNA, please point me out which page has the formulaWashington Gas need demonstrate me how to apply the formula step by step to get the charge to my account, it is not acceptable just throw customer a pdf fileI am not convinced they are charging the right amount, not just me, I am wondering they are charging correct amount for the all customers.the explanation that they cannot show specific charge on my specific neighbor is not right excause, they can still show average charges for a community or whole customer in VirginiaRegards,
** ***

*** *** RoadSpringfield, Virginia 22151March 2, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: Marcia ***Re: *** ***ID# Case id # ***Dear Ms***:The inquiry regarding the above referenced customer was forwarded to my
office for review.The account was carefully reviewed and the customer was contacted regarding the issue.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel LASpecialistConsumer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 27, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # *** Dear Revdex.com, Washington Gas is in receipt of your submission regarding multiple payments drafted after the account referenced above was closed in December We would like to
sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer service. To rectify this matter, we have removed all autopay information from the Washington Gas account to prevent any further payments from being draftedIn addition, we have credited the amount of $to the account and issued this credit via check to *** * ** ** Apt ***, Washington, DC ***The payment of $was applied to the final gas usage in through the month of December This account has now been finalized and closed properly as of December Please allow sufficient time for this refund check to be delivered by the US Postal ServiceIf you have any further questions or concerns, please do not hesitate to contact our customer support center at *** or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

July 12, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding errant charges assessed to a reopened Washington Gas AccountWe would like to sincerely apologize for any
inconvenience caused by this matter Our customers are very important to us and we continuously strive to provide exceptional serviceUpon review of the records, this mishap was due to the transfer of misapplied payments which did not process correctly due to Washington Gas errorThere were two payments submitted in the amount of $and $150.00, which were applied a previous Washington Gas accountWhen these payments were transferred to the correct account, it reopened a balance of the $(including late fees) on the previously closed accountDue to this error, we have removed this account from record and purged all chargesWe have also verified that this balance has not been sereported to our collection agency and this issue will not impact your credit. Once again we sincerely apologize for this errorHowever, we do appreciate you for bringing this matter to our attentionIf you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely,Washington Gas Customer Support

December 4, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # ***Dear Revdex.com,Washington Gas is in receipt of your submission regarding a high estimated read on the account referenced aboveWe would like to sincerely apologize for any
inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer service.To rectify this matter, we have corrected the estimated read to be in line with usageThe new corrected billing amount is now $This correction will allow all of your meter readings going forward to be in line with the actual reading received from the meterWe have emailed this corrected bill to the email address on file. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

August 30, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding a refund in the amount of $from a previously closed account at the address of *** *** **,
Sterling VA, ***We would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceWe have researched the account and see that the credit still remains on the accountTo rectify this issue, we have released this credit via check to the current address of *** *** ***, Sterling VA, ***Please allow 7-business days for the check to be cutAlso, please be advised of postal service delivery time. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support