Capitol City Construction

Gas service was restored 4/6/

August 30, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding security deposits placed on the account referenced aboveWe would like to sincerely apologize for any inconvenience this matter may have caused Our customers are very important to us and we continuously strive to provide exceptional customer service To rectify this issue, we have returned all paid deposits and credited these to the account balanceAdditionally, we have waived all late fees assessedThis has brought your current balance to $which is only for gas usage on the account If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

The inquiry regarding the above referenced customer was forwarded to my office for review.Based on the billing and payment history reviewed, customer was late in payments which brought the previous balance forwarded to the bills currentLate Fees and Deposit assessed on the customer’s account or any other Washington Gas account are both approved by the Virginia State Corporation Commission, with guidelines as a basis to when an account will be charge of the followingWe also tried to make contact to the customer for the purpose of providing guidance on how the billing statements are presentedWe left a voicemail to contact me directlyFor inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, John D***SpecialistConsumer Relations

Late fees and the deposit have been waived and credited to the customer's account as requested

12, 2015Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.The issue has brought to VSCC and the request to restore the service has been resolvedIf [redacted] the owner of the property would like to discuss the previous issue, he may call our hotline.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah S.SpecialistConsumer Relations

May 20, 2015Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.Upon review of the monthly net usage and payment records, we have found out that the accumulation of bill goes back to June, The customer’s account was enrolled to the Budget Plan program, which ended prematurely due to missed payments.In reference to above, this October – May (prematurely ended) Budget Plan had a total cumulative usage of $1780.90, receiving $as total credit / paymentThe deficit of $was originally placed into a six-month payment arrangement; discussed and agreed upon by the customer on a telephone conversation with a customer service representative in June, 2014.Moreover, the customer’s annual usage is around therms and could equate—depending on natural gas and distribution rates—to roughly $(estimate based on past month net usage of the customer).Factoring in the total credit / payment applied to the bill, the customer would been able to satisfy the monthly usage, if there was no Budget Plan deficit on top of it.There was an attempt made to contact the customer in the intention of offering a better payment arrangement for the current and outstanding balance owedFor inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel ASpecialistConsumer Relations

October 18, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com Your inquiry regarding an experience with Washington Gas Customer service has been forwarded to our office for reviewWashington Gas would like to sincerely apologize for the manner in which this situation was handledUpon review of the information provided, this situation has been fully resolvedWe have contacted our credit department to remove any negative hits to the customer’s credit reportAlso, all late fees have been waived that were assessed due to difficulties processing paymentsBeing that the Washington Gas account has been finalized, the only charges that remain on the account are for the gas that was consumedThank you for contacting us regarding this matter and have a great day.Sincerely, Washington Gas Customer Support

6801 Industrial RoadSpringfield, Virginia 22151December 14, 2015RevDex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention: [redacted] Re: [redacted] Case ID # [redacted] Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office... for review.We would first like to ask for an apology to the customer for all the trouble she experienced with the work performed on the property. The work is a part of the program to move gas meters from the inside to the outside of our customers home, and associated with that is to cut off the gas while the work is being done for safety. Regarding the service restoration on the house, we have a report dated 12/04/2015 that the work was completed and the gas was fully restored on the property, if the gas is not working, we encourage the customer to contact Washington Gas so we can schedule a relight so we can arrange an appointment where someone would be there to let our technician inside to do the job completely; we made an attempt to get in touch with the customer and only got an option to leaving a message on her voicemail. The next thing that we would like to address is the mess that our technicians left at the outside of the property wherein the customer reported potholes in the form of sinkholes and large holes as described by the customer, the holes are already reported to the appropriate department for restoration.The credit the customer is requesting for the bills that covered May 2015(covers April 03 to May 04 of 2015) to December 2015 for a total of $92.36(shown on the table below) will be credited to the account; to compensate for the long periods of having no gas on the property, we will be crediting another $80 on the account for a total of $172.36.Regarding the customer’s issue with ***, water damage, and pipes that may have frozen, we encourage the customer to call our hotline so we can get the details and further assist with the situation.Gas billLate fees5/7/201516.33 6/8/201510.620.497/8/201510.620.168/6/201510.620.339/4/201510.620.1710/6/201510....⇄ TOTAL90.731.6392.36For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah *. S [redacted] SpecialistConsumer Relations

October 11, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your rebuttal to the previous submission regarding your Washington Gas online profileWe do apologize that you are experiencing these difficultiesWe have once again verified that your online profile is still linked to your service addressHowever, we have escalated your concerns to have this issue investigated to determine why this may be happeningAlso, looking into the billing, we do see that little to no gas is being usedMost of the fees you are being charged is system charges, taxes, and the Weather Normalization AdjustmentThese are charges that are assessed to all of our customers in the state of Virginia If you have any questions about these charges, please do not hesitate to contact our customer support center at 703-750-or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

November 16, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your rebuttal to the previous submission regarding the Weather Normalization Adjustment charges assessed to your billingWe will be glad to provide answers to your questions belowWashington Gas cannot disclose each neighbors individual gas consumption due to this being each customers private informationAlso, being that each household uses different amounts of gas, the WNA charge may vary per each customerThe formula used to calculate these charges can be found in the following link which is a direct page from the Virginia General Service Provisions for Washington GasAs stated before, this is set in place by the Commonwealth of Virginia State Corporation Commissionhttps://www.washingtongas.com/-/media/ [redacted] Hopefully you find this information helpfulThank you for allowing us to.Sincerely, Washington Gas Customer Support

Customer's account credited late fees and $as requestedCurrent EBAP enrollment canceled and customer will be enrolled with AutoPay only

June 5, 2015Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.We have reviewed all calls pertaining to the account setup request by [redacted] ***Based on our findings, the customer service representatives, including supervisors who assisted the customer, have advised [redacted] that there is a credit issue (i.eoutstanding balance left by the previous tenant) on the service addressAs such matter is in light, it is important that the identity of the caller is verifiedThis does not equate to making the new owner or tenant responsible for the balance.Please be informed that part of Washington Gas’ policies in supply order is to make sure that we’re able to verify that the outstanding balance is not owed by the caller (incoming tenant; new customer)In order to proceed, customers are required to present two valid IDs, one of which should have a picture on it, and the leasing agreement.Our standard procedure is to give options on how customers would provide such documentsFacsimile transmission, e-mail, and waoffice presentation are available to all customersAlso, the customer may opt to talk to their landlord or property management regarding the matter.The calls reviewed were submitted to quality auditSubsequently, necessary actions have been done to make sure that phrasing, choice of words, and/or communicating this matter to our customers are standardized across the whole customer service department.Furthermore, attempts have been made to contact the customer on the phone number ###-###-####.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel A [redacted] SpecialistConsumer Relations

December 17, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # 3139.084044Dear Revdex.com Your recent inquiry regarding the charge of $has been forwarded to our officeUpon review of this matter, Washington Gas records indicate that this charge has been refunded directly to the landlord of the propertyThe account onto which the payment was made, was established in the landlords nameBeing that this account was purged from Washington Gas systems due to being created in error, the payments made on this account had to be refunded to the primary account holder which was the landlord.A request has been sent to further investigate this refund to receive details on when this payment was refunded to the landlord and if it has been cashed Please allow 7-business days for this matter to be researchedOnce all pertinent information is received, Washington Gas customer support center will be in contact with you to provide any updatesSincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I will approve this CONDITIONALLYAt present my account does not show this creditIf the credit is not on my bill month from now I will seek to open this complaint again Regards, [redacted]

November 22, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com,Washington Gas is in receipt of your rebuttal to the previous submission regarding being placed on record for the incorrect dateWe once again apologize for the inconvenience this has caused.We have corrected the date service was initiated to February 11, which was the date of the initial requestThe corrected balance due on the account is $The corrected bills have been sent to the email address provided to the Revdex.com.If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Per response forwarded 7/21/15:Credited $as courtesy about the inconvenience brought by the service call

Industrial RoadSpringfield, Virginia 22151May 31, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: [redacted] Re: [redacted] ***Case ID # [redacted] Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.With that in mind, our office will be needing all account information (i.e., account numbers) for late fee waiver processKindly let the customer send the information through email to [redacted] @washgas.com.Please extend our apologies to them as we continually work on improving our eService account management system.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel ASpecialistConsumer Relations

August 31, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding a duplicate payment in the amount of $to the account referenced aboveWe would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of the records on the account, we see where the duplicate payment in the amount of $has been stopped by the banking institutionDue to this, the disputed amount of $is no longer posted to the Washington Gas account and will be returned to the bank account in which the payment was madeThis currently leaves a balance of $on the account for the most recent billed chargesWe have ensured that no additional return check fees of late fees will be assessed to the account If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [redacted] Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wish they would have sent me this form earlier! Or they can just fix their website Regards, [redacted] ***

February 14, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com Your inquiry regarding back-dating the Washington Gas contract at the address of [redacted] has been forwarded to our officeWe sincerely apologize that this order was never processed completely at the time of the move-out.We are currently in the process of backdating the contract to March 15, All charges will be removed after this datePlease allow significant time for this to be corrected and an updated final bill will be sent to the customerThe forwarding address on file is [redacted] Owings Mills MD, *** If the corrected final bill needs to be sent elsewhere, please contact the customer service center at 703-750-and a representative will be glad to update this information.If you have any further questions or concerns, please do not hesitate to contact our customer support center at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support