Capitol City Construction

October 19, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com Your inquiry regarding an experience with Washington Gas Customer service has been forwarded to our officeFirst and foremost, we would like to sincerely apologize for the manner in which this situation was handledOur customers are very important to usWe continually strive to improve our customer service to offer superior quality and excellence.Due to the nature of our business, we are not able to predict the length of time each service call will take In addition, emergencies occur during the course of the day that requires our service personnel to leave a current job site and respond to the emergencyUnder circumstances, we strive to adhere to all our daily appointment time slotsUpon review of the service order request, our records indicate a Washington Gas technician visited the premise on October 18, and inspected all equipment to determine the source of the issue and discovered a solution to appliance in questionPlease accept our apologies for the uncontrollable delay in meeting your service needsSincerely, Washington Gas Customer Support

Re: [redacted] ID# Case id # [redacted] Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.As response to the customer’s desired outcome, please be advised that Washington Gas’ policy in issuing service appointments (including reconnections) states that they will be on a future date (exemptions on gas leak calls)Please consider this response as our advocacy to ensure that our customer service representatives will explain this policy to our customers, at all times, very explicitly.At any rate, we have investigated on this specific concern raised by the customerWe have reviewed call recordings to see if there was any action taken amiss by Washington Gas personnel.Based on our findings, the Energy Assistance (EA) pledge amount came in on October 7th, which was a day after the gas was cut-off due to nonpaymentPrior to this, the customer was advised of the process to have the gas restored (e.gsetting up appointment)It was then expected for the customer to call us back after the EA representative gave the pledge (or a payment was made), because only primary account holders have the right to request for service appointmentsUnfortunately, we did not receive any call on the same day—which could’ve been the chance to setup the appointment by the following day (10/8/2015).The customer did not call us back until October 9th, a Friday, to which she was advised that the next available appointment was going to be on Monday (October 12th)Regardless, there were efforts made by both customer service representative, and supervisors (the customer escalated the call), to force the appointment on the same dayHowever, unfortunately, dispatch operations could not approve the order because of booking constraintsThere were a total of three calls made by customer service to dispatch until the customer yielded to what seemed to be a regretful day in our customer service philosophy.We’d like to apologize to the customer for the inconvenience the customer has experienced.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel *A [redacted] SpecialistConsumer Relations

September 9, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding a high billing inquiryWe would like to sincerely apologize for any inconvenience this matter may have caused Our customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of the activity on the account, we see that this issue was due to a faulty meter reading device attached to the meter which caused no reads to be reported and resulted in billing which had to be based upon estimated readingsTo rectify this, we had a technician make the necessary repairs to ensure that you will be receiving actual readings going forwardWe have credited the account and have received the payment of $for the actual gas consumptionThis currently leaves the account at a zero ($0.00) balance.If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [redacted] Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Industrial RoadSpringfield, Virginia 22151December 10, 2015Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: [redacted] Re: [redacted] ID# Case id # [redacted] Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.We called the customer and explained, in details, the reason why they did not receive bills for the previous months.The customer understood and accepted the explanation and course of action that WG will take in order to fix the issue.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel *A [redacted] SpecialistConsumer Relations

Complaint: [redacted] I am rejecting this response because: It is not on the customer when the company does not properly process a cancellation requestEven further, if no one was occupying and using the residence then there should not have been any usage to chargeI am current deployed on military service and filed the cancellation prior to deploymentDue to my deployment I have been unable to check my mail to ensure I was not continued to be billed and shortly after calling to cancel my service my account access online was disabled, again not allowing me to ensure proper cancellationIt was only after I received an email with a new account reference number that I was made aware of any issuesBecause I was unable to access my cancelled online account and my automatic billing had stopped after my final payment I had to assume that the cancellation was properly processedIf it wasn't then why did you stop the automatic billing? Regards, [redacted]

Washington Gas offers a sincere apology for the quality of service the customer receivedGas service was successfully restored 1/13/

An order is scheduled for Friday, January 27th to inspect the meter pressure

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Industrial RoadSpringfield, Virginia 22151May 26, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: [redacted] Re: [redacted] ***Case ID # [redacted] Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.With that in mind, we managed to link the customer’s account back to their eService profileAlso, we made several attempts in contacting them to provide over-the-phone assistance, however all phone calls were routed to voicemail.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel [redacted] A [redacted] SpecialistConsumer Relations

Date: Thu, Oct 20, at 10:AMSubject: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>***, Thanks very much for letting me know of the situation Regarding the complaint as provided by [redacted] to the Revdex.com on Complaint [redacted] - One issue I see immediately is that this account had attention previously and a credit is currently on the account, but I am not sure why the Revdex.com has not , or was not advised On September , a credit of $was applied to this account to resolve this issue , more than enough to assist with the returned charge.I am sorry this information was not relayed to the Revdex.com and trust this was found to assistBest Regards,MPD

[redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding the $deposit that was drafted from your account I errorWe would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceDue to this mishap, we have issued a refund check in the amount of $to mailing address on file of [redacted] ***This check was issued on September 28, and will be arriving in 7-business daysPlease be advised that this refund amount differs due to the current gas charges of $being deducted from the refund amountWe appreciate the opportunity to rectify this issueIf you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have never received a bill in the amount for $as stated for a payment planAll of my bills have been full amount requests and I've requested payment arrangements from the first date of service, because I was so shocked about the amount from the beginning Also if you can see the attached photosYes I have finally got in online to pay my bill, however again there is a discrepancy in the amount the system says I have due then the amount MrA [redacted] and this is nothing new I'll get a bill in the mail when I call to discuss and pay the amount the representative gives me us Always different and it's not because of a $late feeDifferent like my Attachments which I'm not late as well as oppose to the disconnection notices you get in the mail and this a great example as you can see why I don't trust their systemSecondly If again you did make a payment arrangement why are adding on a residual amount to a set agreed amount ? I still see no payment arrangement ever it makes No Sense as in one notation you keeps stating that I was late and didn't maintain the arrangement but there as no bills you have shown with just $amount all if my totals have been much higher in your history To conclude its still is contradictory to state I can get a reimbursement for part of the deposit, yet on the other hand I owe you money on top of a payment planYour system is still not clear and makes sense to a consumer, I have now attached proof of dollar amount discrepancies that need to be explained, the bill has been paid early now that I'm finally in the system Thank you and I'll await your response Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was already promised someone would reach out to me and after meeting with a rep from Washington Gas as well as a foreman for their subcontractor nothing happenedPromises were made and given the time of year (early January) I understood that it may take a bit to get me on the schedule and I was fine with thatSeeing as how we are in March now and I had to reactivate my complaint to be graced with a response from Washington Gas I will continue to reject all responses until they finally come through on what they've promised Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because they have not provided any evident that I tampered the gas meter at my house, plus they have not provide proofs that the charges they claimed were valid, with late fees and gas supplier charged me for early termination and etc Regards, [redacted] **

Deposit requested on the customer's account due to multiple late payments received within the months prior to OctoberDeposit request removed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

March 10, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding a credit on the referenced account which is due to the customerWe sincerely apologize for the delayed action in processing this request and for the customer service receivedOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of the records, there is currently a credit of $on the accountWe are currently in the process of issuing this refund via check to the customerPlease allow sufficient time for this check to be delivered by the US Postal ServiceWe appreciate the opportunity to assist in rectifying this issueIf you have any further question or concerns, please contact our customer service center at [redacted] or via email at [email protected] you for bringing this matter to our attention and have a great daySincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, they still did not provide the proper bill information for Sept - Oct Regards, [redacted]

October 3, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding a billing inquiry for the account referenced aboveWe would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of the records on the account, we see where you assumed ownership as of July 19, On the billing invoices released in August and September, there was CCFs of gas consumed each month due to the gas remaining on and flowing to appliancesThese readings were actual readings obtained by a technicianAlso, due to the account being active, you will be billed system charges, taxes, and additional fees which are outlined on the billThese are fees that are charged to all customers with open accountsWe do understand that the property is vacantIf you wish to close the account and turn the gas completely off to avoid all billing, you have the option to do soHowever, please be advised of the drop in temperature during the upcoming months which can cause piping to freeze In regards to your Washington Gas online profile, we have confirmed that you are still actively enrolled and your profile has not been deletedPlease disregard any account deletion notices you may receive going forwardYour profile will not be effected in any way by these erroneous noticesIf you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] ** via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***