Capitol City Construction

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The company response came three months after my complaint was filed and provided an invalid solution After I filed the complaint, I had tried on two occasions to enroll in the Autopay program, which is the solution suggested by the company response Although the company site displays a successful enrollment in Autopay, I received emails about errors each time The Autopay failed to work two months in a row.I had to send in my payments manually To date I've paid about $'late fee' that was caused by the company Although promised, the company failed to waive those late fees from my account.Off a solution that works Regards, [redacted] ***

Industrial RoadSpringfield, Virginia 22151May 25, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: [redacted] Re: [redacted] Case ID # [redacted] Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.With that in mind, we made contact to the customer and advised them of the process made online that fixed their Ebill Autopay PlanWe waived all late-fees associated to the current eService issue our company is experiencingMoreover, we are making sure that the customer’s account is not reported to any outside collections agency by removing all delinquent indicators on their account.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel ASpecialistConsumer Relations

November 6, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding a payment of $which was drafted in error from your banking institutionWe would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of this matter, we see where the errant bill was corrected to only account for actual gas consumption of $The difference of this corrected reading was refunded via check to the mailing address on file in the amount of $This check was issued on October 4, 2017and should be arriving within 7-business daysAlso, please be advised of US Postal Service delivery time.If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding a refund in the amount of $We would like the sincerely apologize for the delay in processing this requestOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of the records on the account, we have sent a request to have the entire credit of $sent to the forwarding address of [redacted] ***We do understand the importance of returning these funds so this request has also been escalated directly to our refunds department to expedite this matterOnce any information is received, we will be glad to provide updates regarding the status of this refund If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] or via email at [redacted] Thank you for allowing us to assist you with this matter and have a great day.Sincerely,Washington Gas Customer Support

February 18, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Service Address: [redacted] ***, Dumfries VA ***Dear Revdex.com, You inquiry regarding the request to start service at the address [redacted] ***, Dumfries VA [redacted] has been forwarded to our officeWe sincerely apologize for the inconvenience caused by this matterUpon a thorough review of the records of the referenced address above, there was indication that the customer contacted Washington Gas to start service in the month of October However, this order did not process completelyWe have corrected this issue and placed the customer on record for this propertyThere is also a request in process to backdate the customer to October 11, when the original order to start service was placedA corrected billing invoice will be sent to the service address once this process has been completed.If you have any further questions or concerns please do not hesitate to contact our customer support center at ###-###-#### and a representative will be glad to assist you.Sincerely, Washington Gas Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I moved in on December th I've had high bills every month including summer months until this past recent summer Regards, [redacted]

Deposit will be refunded and account has been credited $

Date: Thu, Oct 6, at 5:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>$SECURITY DEPOSIT REQUEST REMOVED FROM THE CUSTOMER’S ACCOUNTSBonnie R***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending receipt of my reimbursement Regards, [redacted]

September 1, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding ebill and autopay enrollmentWe would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceTo rectify this issue, we have updated your autopay program so that you can receive physical copies of billing invoices to the service address each monthIf you would like to change or update any of this autopay information, please contact our customer support team who will be more than capable of assisting you with auto-pay enrollmentAlso, we noticed a request for a refund of a duplicate payment in the amount of $We have verified that this request has been submitted properly and you will be receiving a check via mail in about business days If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [redacted] Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

December 2, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # 3851.191274Dear Revdex.com Your recent inquiry regarding the amount of $that has been referred to collections has been referred to our officeUpon review of this matter, this balance was transferred to your new account as requestedWe sincerely apologize for the misinformation receivedWe have confirmed that the amount referenced above has been paid on October 19, We have also contacted the [redacted] collection agency to remove this amount from their recordsYou will no longer be receiving any notices that this amount is due If you have any further question or concerns please do not hesitate to contact us at [redacted] Thank you for allowing us to assist with this matter and have a great day.Sincerely, Washington Gas Customer Support

Date: Thu, Oct 6, at 6:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Customer account credited $to close the account with a zero balanceSBonnie R***

Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding multiple payments submitted that were not reflected on the Washington Gas Account referenced aboveWe would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer service Upon review of the records on the account, we have verified that the payments in the amount of $and $have both posted to the accountDue to the difficulties encountered submitting these payments, we have also waived the $retuned check fee that was assessed to the account in errorThe amount owed has now been brought to a zero ($0.00) balance and the account has been closed properly If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] or via email at [redacted] Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Industrial RoadSpringfield, Virginia 22151April 5, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: [redacted] Re: [redacted] ID# Case id # [redacted] Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.We’ve contacted the customer on March 21st and the customer advised that his issues were resolved alreadyAlso, we made another attempt to contact the customer today to confirm if they have further concerns to discussHowever, we only got the voicemail option.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel *A [redacted] SpecialistConsumer Relations

Industrial RoadSpringfield, Virginia 22151April 14, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: [redacted] Re: [redacted] ***Case id # [redacted] Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.We have contacted the customer and apologized about all the issues he had with the service, we have also taken care of the collections agency to prevent his credit history from being affectedWe also came to an agreement for his desired settlement.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah VSSpecialistConsumer Relations

[redacted] Washington Gas is in receipt of your submission regarding errant billing in the amount of $We would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of the records on the account, we have made billing adjustments to correct the estimated readings which amounted to the total of $A corrected billing invoice was generated for the period between February 4, 2017-May 3, We credited the payment of the $which was drafted via auto-payThere is currently a credit of $which can be refunded via checkThe reason this amount varies from the original $is due to being re-billed for the correct consumption between February 4, 2017-May 3, Please contact our customer support center at [redacted] or via email at [redacted] if you would like to request this refund to be sent to a mailing address If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] or via email at [redacted] and an agent will be glad to assist in the best way possibleThank you for allowing us to assist you with this matter and have a great day.SincerelyWashington Gas Customer Support

Date: Mon, Sep 19, at 11:AMSubject: [redacted] ***To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Good afternoon,The customer's account has successfully been un-enrolled from Ebilling and all late fees have been waived and removed from the account.Washington Gas offers a sincere apology for the quality of service received

October 11, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding receiving multiple estimated readingsWe would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceEstimated readings occur if we cannot gain access to your meter or if the automated device is not transmittingBills are estimated based on historical usage, weather conditions and the length of the billing periodIn this specific case, your estimated readings seem to be due to the automated device not transmitting properlyWe have verified that your appointment to inspect the meter is still scheduled for October 16, Once this inspection is completed we will then be able to determine how to rectify this issuePlease contact our customer support center at ###-###-#### or via email at [email protected] on October 17, to inquire about the results from this appointmentThank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

September 22, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding several consecutive estimated meter readsWe would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceWe have researched the account see that the estimates that you have been receiving currently fall in line within the historical usage data at the property over the past monthsThese previous readings were actual reading so we can assure that you are not being overcharged or underchargedFor example, August (Actual Read): ccf’sYour August (Estimate Read): ccf’sBeing that you are now receiving multiple estimates indicates that the transmitter on the meter may be faultyWe have escalated this matter to our meter services department who will schedule a visit to the property to make necessary repairs if need beThis should result in you receiving actual reading going forwardPlease allow one billing cycle to see actual readings reflected on your bill If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support