Capitol City Construction

October 13, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your rebuttal to the previous submission regarding billing discrepanciesWe do apologize for the confusion this matter has causedHowever, we will be glad to break down the billingIn order to ensure that you are were only paying for actual gas consumption, the Washington Gas billing department has reversed all bills that you previously received from March-Current to not include the installment planTo allow you to actually see these bills, we have sent an email from Washington Gas Customer SupportThis email will break down what you are being charged and explain the corrected bills attached within the emailPlease feel free to respond to the email with any questions, comments, or concerns.Hopefully this will provide some clarification upon this matterIf you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

November 30, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # 0408.004521Dear Revdex.com Your recent inquiry regarding a scheduled appointment to initiate gas services at the address of *** * ** ** ** has been forwarded to our officeWe sincerely apologize
for miscommunication between our technicians and the customer which resulted in the missed appointment on November 4, 2016. Upon review of the account, our records indicate that a Washington Gas technician was re-routed back to the property on November 5, and was able to successfully initiate the service. Due to this mishap, we have waived your service initiation fee of $that was assessedThis will appear as a credit on your account and your next billing statementThank you for bringing this matter to our attention and we look forward to regaining your confidence.Sincerely, Washington Gas Customer Support

July 18, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your rebuttal to the previous submission in regards to how deposits are assessed to Washington Gas accountWe do apologize for all of the previous conflicting information receivedHowever, we will be glad to explain exactly how deposits can be assessed to Washington Gas accounts. Per Maryland Tariffs, the General Service Provision states “If a customer has not paid any bill within days of the bill rendition date, the Company may elect to assess a security deposit, or to increase an existing deposit up to the highest two bills in the preceding months.” This information can be located on the Washington Gas website at www.washingtongas.comThis account referenced above was established in June and the first payment was not received until October Once the account goes into arrears, a security deposit is automatically triggeredAdditionally, the deposit refund has taken place and your account currently has a credit balance of twenty-five cents ($0.25)We hope this information has been helpful and look forward to regaining your confidenceOnce again, if you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected], Washington Gas Customer Support

June 29, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding a contractor hired to inspect a heating unit at the address that coincides with the account number referenced
aboveWe would like to sincerely apologize for any inconvenience caused by this matterOur customers are very important to us and we continuously strive to provide exceptional customer serviceWe appreciate you for taking the proper train of action by filing a claim with our insurance risks departmentDue to having to pay this expense of $for the cost of hiring an HVAC contractor, we have reimbursed the amount by providing a credit of $to your Washington Gas AccountYou will see this credit reflected on the next invoice. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

October 18, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding the Weather Normalization Adjustment charges assessed to your billingWe would like to sincerely apologize for
any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceTo better understand these charges, please proceed to https://www.washingtongas.com/my-account/account-services-support/current-rates/...⇄ is a full explanation provided on our Washingtongas.com website that should be able to answer all of your questions regarding this chargeWe can assure you that this charge has been approved by the Virginia State Corporate Commission (SCC). Also, when the weather during the winter months is colder than normal, the natural effect is an increase in customers' gas usage and higher customer bills.We appreciate the opportunity to assist you with this matterIf you have any further questions or concerns, please do not hesitate to contact our customer support center at *** or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

November 9, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # ***Dear Revdex.com Your inquiry regarding an error with the Washington Gas automatic payment service has been forwarded to our office We would like to sincerely apologize for this
technical glitch that resulted in the account being charged multiple timesDue to this error, we have sent a request to have the invalid charges removed from the accountOnce this request is processed, the only charges that will remain on this account are in the amount of $which is for the current gas usagePlease allow one billing cycle for the billing invoice to reflect these adjustments. Thank you for allowing us to assist in correcting this matterOur customers are very important to usWe continually strive to improve our customer service and we look forward to regaining your confidence.Sincerely, Washington Gas Customer Support

Revdex.com:
Washington Gas representatives came to my house just a few days after you accepted my complaintThey patched the broken part of my front sidewalk, and I'm satisfied with the resultMy thanks to the Revdex.com for supporting me on this issue, and my thanks to Washington Gas for responding to your inquiry as quickly as they didI consider this matter closed
Regards,
*** ***

April 19, K StNW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account # ***Dear Revdex.com, Washington gas is in receipt of your rejection to the original response that was sent in regards to a refund in the amount of $Once again, we would like to sincerely apologize for the delayed action in processing the initial request. To determine if this refund could simply be transferred and applied to the current Washington gas Account, we had to reach out to our refunds departmentDue to the refund being removed from the old account and issued in a check once before, we are unable to apply the amount of $to the current accountWe do understand that this may be an inconvenienceHowever, we have instructed our refunds department to reissue this check and mail it to the new service address of *** *** ***, Alexandria VA ***If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via [email protected] you for allowing us to assist you with this matter and have a great day.SincerelyWashington Gas Customer Support

March 10, K StNW, 10th Floor Washington DC 20005-Washington Gas Account # *** Dear Revdex.com, Washington Gas is in receipt of your submission regarding the deposit assessed on the referenced account aboveWe would like to sincerely apologize for the manner in
which matter has been addressedOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of the record on the account, we see where the second deposit of $was assessed to the account and also the instalment plan that was put in place to satisfy this requested depositDue to a deposit of $that was previously paid and $that was paid towards the first installment of $60.00, we have waived $of this deposit that was requestedThis has left a current balance of $The installment plan has also been adjusted accordingly into four installments which are outlined belowInstallment 1- $due April 3, Installment 2- $due May 1, Installment 3- $due June 1, Installment 4- $due July 3, Washington Gas deposit policy can be found on our website via the link belowAll of this information is in line with the tariffs set in place by the state of Virginiahttps://www.washingtongas.com/*** We appreciate you for allowing us to assist in rectifying this issueIf you have any further questions or concerns, please contact our customer support center at *** or via email at [email protected] you for bringing this matter to our attention and have a great daySincerely, Washington Gas Customer Support

October 26, 2015*** *** *** *** ** ***Burtonsville, MD ***Email: ***@***.***Re: Account Number ***Dear *** ***:Your request for information regarding your billing history was forwarded to our office.In response, enclosed is a copy of the net billing history that is still available in our data base system We hope that you find this information helpful.This email response has been sent from an email address which is meant for internal use onlyShould you wish to inquire further regarding this response or have any additional inquiries, please send them to [email protected] or call ###-###-####You may also visit us on our website at www.WashingtonGas.comAny response sent directly back to this sender will not be addressed as it will not reach the recipient.Sincerely,Washington Gas Customer ServiceNet Billing TranscriptFor: Acct # ***Meter #: *** Serving: *** *** ** *** Burtonsville MD ***Billing DateIndexCCFs UsedNet BillingBill Type06/02/201422104971.09Bill04/02/20142120122169.58Bill03/04/20141998144219.55B...⇄ *** ***Springfield, Virginia 22151November 19, 2015Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: *** ***Re: *** ***Case ID# ***Dear *** ***:The inquiry regarding the above referenced customer was forwarded to my office for review.We would first like to apologize to the customer with regard to the document of justification for the $that he did not receive from his conversation with June, the supervisor who assisted the customer last October 2, and 9, The document the supervisor promised that would show the readings was forwarded to our correspondence department; unfortunately, the document was sent using an incomplete email addressPlease see attached file. The conversation that the customer had with Sarah last November 11, 2015, caused a misunderstanding when the agent advised the customer that the billing information he requested cannot be provided as there was no confirmation from the customer that he never received the documents he requested from the supervisor.To provide more details on the customer’s conversation when he called to sthe account last 04/25/2014, The customer never requested to tuthe gas because it was off, he called to san account and even asked if it is already under his or her wife’s name, wherein the agent advised is not yet on their name and then initiated the procedure to san account by asking for the customer’s informationWe have waived the late charges for November for $and October for $as requested by the customer.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah *S*SpecialistConsumer Relations

Date: Thu, May 18, at 12:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.Good afternoon, The customer’s account has been closed as of 12/31/and there is no balance due on the account. SBonnie F*

*** *** *** * *** *** *** ***
*** ** ***Re: Washington Gas Account # ***Dear Revdex.com, Washington gas is in receipt of your submission in regards to a payment of $which was applied to the wrong account in errorWe sincerely apologize for this
mishap and any inconvenience caused by this matterOur customers are very important to us and we continuously strive to provide exceptional service. Per review of the information furnished, we have located the misapplied paymentWe do appreciate your cooperation in providing the requested bank statementsThis information was required to investigate exactly where the payment was applied This documentation has been thoroughly reviewed and based upon this proof of payment, we have credited the account for the full $and also waived the $service initiation feeThe contract is currently in the process of being backdated to March 22, Please allow sufficient time for a corrected bill to be generated and mailed to the service address. If you have any further questions or concerns, please do not hesitate to contact our customer support center at *** or via email at ***Thank you for allowing us to assist you with this matter and have a great day.SincerelyWashington Gas Customer Support

Date: Thu, Oct 6, at 3:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Good afternoon, Washington Gas is verifying with Nationwide the validity of the unpaid balanceThe
company has been advised to stop all collection activity and remove any negative reporting from the customer’s credit report. SBonnie R***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 8, K StNW, 10th FloorWashington DC 20005-3404Re: Case ID #*** Dear Revdex.com, Washington Gas is in receipt of your submission regarding a refund that was owed on an account that was previously closedWe would like to sincerely apologize for any inconvenience
caused by this matter and for the delayed actionOur customers are very important to us and we continuously strive to provide exceptional serviceUpon review of the information furnished, there was no address provided for where the customer was previously receiving Washington Gas serviceWe do understand that this information was provided several times to our customer service agentsHowever, in order to completely investigate this matter, we will need the Washington Gas service address to be furnishedOnce provided, we will gladly check on the status of the refund in questionWe appreciate the opportunity to assist you with this matter and look forward to reaching a resolution Thank you for bringing this situation to our attention and have a great day.Sincerely, Washington Gas Customer Support

October 16, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding a deposit of $that was drafted from your account in errorWe would like to sincerely apologize for any
inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of the information furnished, we see where a refund check in the amount of $has already been mailed as of October 4, It typically takes about business days to receive the check after it has been mailedWe are aware that this is not the full amount due to the most recent bill that was deducted from this creditHowever, we have issued a $credit to the Washington Gas account for the NSF fees charged by your bankThis credit can remain on the account to cover future billing or also be sent to you via check per your request.We appreciate the opportunity to rectify this issueIf you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

October 4, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your rebuttal to the previous submission regarding the estimated meter reads receivedWe do apologize that this situation has not been addressed in a timely by our meter services departmentTo rectify this matter, we have reached out to this department to get them to expedite the scheduled maintenance required to the gas meter at the propertyWe are certain that these repairs to the electronic transmitter attached to the meter will result in you receiving actual readings going forwardYou should be contacted regarding this appointment between October 4-October 6. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Industrial RoadSpringfield, Virginia 22151January 5, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: *** ***Re: *** ***ID# Case id #***Dear *** ***:The inquiry regarding the above referenced customer was forwarded to my
office for review.Our Field Compliance and Quality supervisor, MrKB***, have made contact with customer our contractor to get a schedule from themAccording to MrB***, we’ve been trying to do this for quite some time nowWe’re positive that we’ll be hearing back from them soon.In addition, the weather will be a factor in schedulingMrB*** has made contact to the customer to apologize for the delay and explain this weather situation.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel ** A***SpecialistConsumer Relations

June 27, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding a refund that was delivered to the address of * *** ***, Stafford, VA ***We sincerely apologize for the
fashion in which this check was delivered to the homeOur customers are very important to us and we continuously strive to provide exceptional customer service. Due to this inconvenience, we have reissued this refund via check in the amount of $on June 27, Please allow 7-business days for the check to be mailed out and 3-business days for USPS postal service delivery timeIf you have any further questions or concerns, please do not hesitate to contact our customer support center at *** or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Dear Revdex.com, Your inquiry regarding cancellation of Washington Gas Services at the address of *** * *** ** *** *** for the referenced account above has been forwarded to our officeUpon thorough review of the account, there is no record of any attempt initiated by the customer
to contact Washington Gas to finalize the accountThis left the account open and continued to accrue chargesDue to the information received in this case, the account will now be finalized as of February 21, Being that Washington Gas did not receive proper notice of a move-out on December 15, 2016, all charges assessed up to February 21, are valid charges. Once the final bill has been rendered, please remit this payment as soon as possible to avoid any collection activity on this accountThis final payment can be made to our automated payment lines at *** or ***Thank you for allowing us to explain our procedures.Sincerely, Washington Gas Customer Support