Capitol City Construction

Sent: Friday, June 16, 12:PM Per the technician’s notes, he was at the property on 1/27/around 9:30pm and found the pressure lowThe regulator was adjusted, all appliances were relit and sniff and soap test
was completed and no leaks were found.Per account notes, the customer was given this information on 1/28/around 12:43pm by a call center representative.Customer can request a technician be scheduled at her convenience to check the meter pressure. Bonnie F

Customer's account is closed as of 9/12/

Date: Thu, Oct 6, at 4:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Customer’s account credited $as requested for plumber services. SBonnie R***

February 14, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # ***Dear Revdex.com Your inquiry regarding back-dating the Washington Gas contract at the address of *** *** ** Great Mills MD, *** has been forwarded to our officePer
review of the account history, we were able to confirm that Washington Gas did receive notice on October 24, to cancel service on the date of October 30, We apologize that this order did not process completelyWe are currently in the process of back-dating the contract end date to October 30, per the previous requestOnce this process has been completed, all charges will be removed after this date and a corrected bill will be sentPlease allow significant time for this to be corrected and an updated final bill will be sent to the customerIf the corrected final bill needs to be sent elsewhere, please contact the customer service center at ###-###-#### and a representative will be glad to update this information.If you have any further questions or concerns, please do not hesitate to contact our customer support center at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I drove to Washington DC weeks ago to solve this problem in person A representative was able to waive my late fees and all excessive charges For the record, when I spoke with the representative in person, she told me that they had never even closed my mother's account and the only reason the final bill was 7/14/was because a new tenant had set up service on that date months of incorrect information from every single representative I spoke with causing me needless stress and anger I will never recommend this company to anyone
Regards,
*** ***

Customer's account has been credited $as requested

October 4, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your submission regarding payments made to another an account setup in error and the unsatisfactory customer service receivedWe would
like to sincerely apologize for any inconvenience this matter may have causedWe do understand that this issue has been ongoing for several months and look forward to providing a resolutionUpon review of the records on the account, we see where a total of $were made to account #*** which was opened inadvertentlyThese payments will be transferred to account #*** which we can assure you is your active accountBased upon the information furnished, it was stated that a total of $in payments were submittedIf there were any other payments made, please provide bank statements to [email protected] so these payments can be researched and locatedA hold has been placed on your account to prevent any discontinuance and all late fees will have been waived until matter is completely resolved.We appreciate the opportunity to rectify this issueIf you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Good morning,The customer gave the collector a check payment of $on 4/19/to prevent service disconnectionThe customer advised Washington Gas collections staff to hold the check until he provided proof of a previous payments. Washington Gas received notice of meter tampering 5/17/
by a collector: as you can see from the pic this customer has installed a lock on the lock wing piece of the Gas Co stopcockThis prevents the service from being shut off(Picture is attached.) A collector returned to the property of 5/18/16, removed the lock and disconnected gas service. Washington Gas applied the customer’s check payment of $to the gas account and restored gas service on 5/18/As of today, the customer’s check payment was returned unpaid due to a stopped payment request placed by the customer.Washington Gas received a payment of $on May 21, At the time the payment was received, the customer’s balance due was $955.05; leaving a unpaid balance of $427.06, which shows on the FINAL bill issued 5/26/(See Attached) The customer then switched to a new supplier, Direct EnergyThe customer’s unpaid supplier charges of $467.91, was transferred to the new contract and billed July 24, (See Attached) Customer’s payments have not covered the outstanding balance carried over from the Maryland Energy contract

All late fees have been waived on the accountIn addition, the account has been credited $The adjustments will be reflected on the account tomorrow

April 7, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: *** ***Re: *** *** ***Case id #***Dear *** ***:The inquiry regarding the above referenced customer was forwarded to my office for review.Please extend our apologies to the
customer regarding, what seemed to them, the subpar customer service by four of our representativesWe’re committed to excellent customer service, so we contacted our quality team to perform call-recording investigation and provide training to the representatives mentioned by the customerIn addition, we also would like to apologize for any inconvenience the website has caused the customer.We made several attempts in contacting them to provide assistance with the website, assuming that they are still experiencing the errorHowever, we were routed to the voicemail on most occasion. Based on our records, the customer was never late on their payment hence there’s no record of any late fee being assessed on their accountAlso, there’s no delinquent indicator left of their account that will ever compromise their perfect payment history.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel LASpecialistConsumer Relations

Date: Thu, Sep 8, at 3:PMSubject: *** *** Complaint# ***To: "***@myRevdex.com.org" Good afternoon,Washington Gas records show the customer was removed from e-billing April The bill issued in April and afterwards were mailed to the address as listed on
the billsThe last payment received on the account was March Copies of the bills are being sent to the customer for reviewAll late fees and the security deposit will be waived on the account.Please accept my apologies on behalf of the company for the quality of service that was received

Industrial RoadSpringfield, Virginia 22151April 22, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: *** ***Re: *** * ***Case id # ***Dear Ms***:The inquiry regarding the above referenced customer was forwarded to my office for
review.On Behalf of Washington Gas, we would first like to say sorry to the customer with regard to the request to close the account that she called in last 02/01/It was quite unfortunate that both the customer and the new owner of the property who called in to sthe account the same day had issuesBoth request was not processed by our system and we are trying to determine what caused it. We tried to get in touch with the customer by calling her contact number several times but failedWe wanted to let her now that we have already fixed her concern regarding the collection agency and the incident won’t affect her credit history.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah VSSpecialistConsumer Relations

Attention: *** ***Re: *** ***ID# Case id # ***Dear *** ***The inquiry regarding the above referenced customer was forwarded to my office for review.As response, we have contacted the customer and apologized for the delay of releasing the refundAlso, we advised that
we’ll release the refund today and do our best to send the check expeditiously.The customer accepted this and took note of our conversation.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel ** A***SpecialistConsumer Relations

November 19, 2015Dear *** ***:The inquiry regarding the above referenced
customer was forwarded to my office for review.On Behalf of Washington Gas, we would first like
to say sorry to the customer for the experience she had with the treatment and
disconnection of service from the technician
named JerryWe have made contact with ***, the collections agency the customer mentioned
and verified the mistake from our end of not being to track the payment
arrangement that was authorized by our company to *** to proceed with a payment
arrangement for the customerWe also tried to make contact with the customer
to advise that we have already started to make adjustments on the bill to take
out the transferred balance.For inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, Isaiah S.SpecialistConsumer Relations

[To assist us in bringing
this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I received a letter on October 3rd that ** *** ** *** is attempting to move the gas line at my addressI am attaching the letter to you Washington Gas continually lies about the situation This fake company has cost me hours and hours of time on the phone Washington Gas continually makes me verify that I live at this address
Regards,
*** ***

Washington Gas Account # ***Dear Revdex.com, Washington Gas is in receipt of your submission regarding an account opened in your name in due to a clerical errorWe can assure you that this mistake was not a result of fraudulent activityWe would like to sincerely apologize for
any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer service. To resolve this clerical error, we have waived the errant amount of $from the accountWe he also contacted our collection agency to remove this amount from their recordsYou will not be penalized for this errant account in any way and will no longer receive “past due” notices. If you have any further questions or concerns, please do not hesitate to contact our customer support center at *** or via email at ***Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

December 2, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # ***Dear Revdex.com Your recent inquiry regarding a billing dispute for the amount of $dollars has been forwarded to our office. Upon review of your account, we have audited your
billing going back to the calendar yearWe have found that the charges assessed to your account are accurate with the amount of therms used during each billing cycleThe last payment on the account was received on October 20, in the amount of $which paid the bill dated September 29, in fullThere have been no payments on the account since this last paymentBeing that there were no payments submitted after this date, gas charges continued to accrue each monthThese charges are valid and no compensation can be furnishedThank you for allowing us to assist with this matterIf you have any further questions or concerns, please contact us via email at *** or by telephone ###-###-####.Sincerely, Washington Gas Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: Fri, Dec 9, at 8:AMSubject: FW: Revdex.com Submissions - RE: CID # ***Regarding complaint # *** - Please see ***’s response below: This complaint is dated back in July of this year, when we first received this our restoration crew went out and put down topsoil , seed and straw
to restore the area and also sealed and cleaned the brick wall where the pipe entered the building We have had no further contact or complaints since then. Bonnie F

March 27, K StNW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account # ***Dear Revdex.com, Washington Gas is in receipt of the rebuttal regarding an installment plan and budget billing that was set up on the accountWe sincerely apologize that the original response was not satisfactoryA call was placed to the customer on March 24, to discuss the account and we received no answerBelow we will address all of the concerns mentioned in the rebuttalUpon review of all billing invoices going back to back to January 2016, the first budget installment of $started on the invoice dated January 8, During the month budget billing cycle, there were no late fees assessed due to making payments in a timely manner. We have linked the customers email address with our Washington Gas eService website so all invoices, payments, and account history can be viewed at the customer’s convenienceA password reset link was sent to the email address on file which will allow you to access the online account. In January 2017, Washington Gas implemented a new customer service systemWhen this system became active, all balances that were due for all of our customers were placed on an installment plan automatically to make it easier for our customers to pay and extend the due date of paymentsNotice of this installment plan was placed on the top of the invoice dated December 6, Washington Gas does not reinstate a new budget billing plan for the year until we receive notice from the customer that they would like to be placed on budget billing. We appreciate the opportunity to explain our policies and proceduresIf you have any further questions or concerns do not hesitate to contact our customer support center at 703-750-or via email at [email protected], Washington Gas Customer Support