Capitol City Construction

November 27, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com,Washington Gas is in receipt of your submission regarding complications receiving a refund which is due from the account referenced aboveWe would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer service.Upon review of this matter, a check in the amount of $1,has been mailed on November 17, to the address on filePlease allow 7-business days (not including holidays) for this check to be received via mailWe also see where a check in the amount of $was mailed on October 13, and has since been cashedIf you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Washington Gas found the customer was over-billed due to the incorrect meter index being used to start the accountAn amount of $will be credited to the customer's account leaving a balance due of $As previously advised, the customer's $credit card payment was returned unpaid due to the company being notified by the customer it was an unauthorized payment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meWashington Gas provided our company with a final bill within days of initial complainant Regards, [redacted] ***

October 7, K StNW, 10th Floor Washington DC 20005-Washington Gas Account # [redacted] Dear Revdex.com Your inquiry regarding an experience with Washington Gas Customer service has been forwarded to our office for reviewWashington Gas would like to sincerely apologize for the manner in which this situation was handledUpon review of the information provided, this situation has been resolvedThe prior bank account information that was incorrectly associated with this Washington Gas account has been removed The returned payment charges that were assessed have all been reversedPlease keep in mind that the customer is still responsible for unpaid gas usage charges on the accountPay arrangements are available if needed If the customer would like to enroll in our auto-pay service, please feel free to our customer service line at ###-###-#### and provide the customer service representative with the correct bank account Information to place on recordThank you for contacting us and have a great daySincerely, Washington Gas Customer Support

September 9, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding a high bill of $for a day billing periodWe would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon review of this matter, we have made corrections to each invoice from the original date of service initiation which was February 28, to the current billing cycleAll errant charges have been reversed and the security deposit of $has been waived as well as all late feesThe payments that were made to the account have been applied correctly and the account now reflects a zero ($0.00) balanceIf you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [redacted] Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

This case has been addressed with MD PSCThe company's position remains the same

May 12, 2015Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.We made contact to the customer to discuss the Conversion Factor adjustment as requiredWe were informed by the customer that he already received the itemized billing and payment breakdown dated 05/05/Customer understood the charges and no further action were required by the customer.Letter of Credit and billing explanation were included on the response we sent through the customer’s email address.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, John D***Specialist

The gas account is currently in the customer's nameA technician is schedule to verify the gas is on at the meter tomorrow

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me [redacted]

June 5, 2015Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.The customer was assisted by the Escalations line on June 1, Furthermore, we called the customer today to make sure that the desired settlement / outcome has been met.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel A.SpecialistConsumer Relations

[redacted] Thank you! I received my refund from Washington gas and the issue has been resolved

Per response submitted to VA SCC: THERE IS NO RECORD OF CUSTOMER READ: ALL LATE FEES AND $CREDITED TO ACCOUNT

Complaint: [redacted] I am rejecting this response because:This does not accurately reflect the actual credit balances on several accounts Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:While I truly appreciate Washington Gas' response to my email, I reject this response in part because: I would very much like to review my actual bills for January through the current dateThough I can see the amounts that were paid to the gas company, I can no longer view these actual bills as they are no longer available through my bank’s e-bill featurePlease forward all bills as soon as possible to my mailing addressOnce these bills are reviewed, I will be better informed I would like to see a transaction summary to account for all amounts received by Washington Gas, as well as the total billing amount for each billing cycleI would like to reconcile these transactions against the amounts showing as being paid via my bankIn addition, please provide the total due to date, minus any late fees The question of dismissing any late fees was not addressed in this responsePlease confirm that late fees are either inapplicable in this case, or that fees will be dismissed I was never contacted by Washington Gas to request my approval in establishing an installment planPlease confirm that it's the company's protocol to receive the customer's permissionOtherwise I will accept that this information was improperly conveyed during my call with the representative I was never contacted by Washington Gas to renegotiate budget billing for the following year (2017) The question of dismissing any late fees was not addressed in this response.I am happy to pay my bill, in full, and re-establish budget billing once these issues have been addressed and resolved.I truly appreciate your business and look forward to your continued serviceSincerely, [redacted] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @ [redacted] .com>Date: Sun, Mar 5, at 11:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com I would like to reopen this case Washington Gas told you a check was reissued, but I have still not received it Is there any way to escalate this complaint and to ask for interest and late fees on this money I am a senior citizen and am appalled that Washington Gas has been allowed to not remit funds that are legally mine Any help you can give me will be greatly appreciated Thank you for the support.Regards, [redacted]

Good morning, this complaint from [redacted] is for the local utility - Washington Gas The complaint was assigned incorrectly to [redacted] [redacted] is not a [redacted] customer Please remove this complaint from [redacted] and to ensure that [redacted] receives a response please forward him to the utility Washington Gas Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I do not understand what they mean by waiving deposit What happen to my money that they already took from me? I would like an audit done on my account and sent to me thru registered mailed I feel that I have been treated unfairly I still say one month I had no payment due and then all of a sudden they started over charging me with depositsWhy Regards, [redacted] ***

August 1, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, We apologize for the typo that went out in the previous responseThat was a simple human error on our partHowever, the credit is being issued to the correct address of [redacted] *** Woodbridge, VA ***We appreciate you for bringing this matter to our attention and hope you enjoy the rest of your day.Sincerely, Washington Gas Customer Support

September 13, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of the rebuttal to a previous submission in regards to how customers are informed upon policies as to how deposits are assessed to Washington Gas accountsWe understand this information is important and will be glad to direct you to our www.washingtongas.com website where this information is publically available to be viewed When proceeding to the website referenced above, you will see a tab that reads “My Account”When hovering over this link you will see a link which drops down and reads “Current Rates”Once you click on this link, there will be a link to the “Maryland Tariff Information”This link will bring you to a table of contents in which you will scroll down to page under General Service Provisions (Deposits to Guarantee Payment of Bills)You can also proceed directly to the following linkThis information should be able to further clarify the policies set in place.https://www.washingtongas.com/-/media/ [redacted] If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] agents will be glad to elaborate upon any questions you may haveThank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support