Capitol City Construction

the customer's account will be refunded

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The issue has not been resolved nor has Washington Gas scheduled a visit to the property to inspect and fix their gas meterI called twice on Monday (9/25) to have an appointment scheduled and was told I would receive a call from the meter department within to hoursAs of today (9/29), I have not received a call from Washington Gas to schedule a time to inspect the gas meterI also asked the customer service representative to speak with the meter department so I could follow up; the customer service representative was unable to provide a contact in the meter departmentI also asked that the customer service representative to email the meter department and copy me, which they agreed, but I have not received an emailI provided my email address and the customer service representative confirmedI am not receiving actual meter readings, I am being billed on the amount that was used last year, which may be different from the current year, creating unneeded uncertainty. In addition, when this issue started around in December 2016, they would have used readings from December at which point I was not a resident of the apartmentI have not been billed on an actual meter reading for about months nowThere is no way to follow up with Washington Gas' meter department as customer service representatives will not transfer you and cannot setup an appointmentWashington Gas customer service representatives can only send the meter department a messageEvery time that I have called I get the same message from the customer service representatives that they will forward a message to the meter department, at which point the meter department will never follow up allowing the issue to persist beyond any reasonable time periodI have been calling about 3-times a month since February to have this issue corrected with no resolutionI would like Washington Gas to email me at ***@***.com to schedule an appointment as soon as possible.Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I appreciate the business' response However, it does not excuse the fact that I was repeatedly told -- every month for several months -- that the problem was fixed and that my account would be paid as planned If there was a continued problem, I should have been told to resubmit and should not have had to deal with customer service and constant harassing letters regarding a delinquent account that Washington Gas caused
Regards,
*** ***

***,Please see that case ID *** was provided to Washington Gas by *** *** seeking assistance for an account to be closed for a former residenceShe advised of such an account but did not inform us where this was located, nor did the Revdex.com seek to ask where this may beShe did state
that her address was *** *** *** ** ** Washington DC ***With the address not taken, nor provided with the complaint, the utility did a search by name of *** *** for any accounts that may note a similar issueWe did find an account with the same name and a secondary name of *** ***
*** *** was never set up on this recordPrivacy law would routinely preclude an account from being discussed with those not on the recordIn addition, upon move in and account set-up, customers are informed they must be home to initiate serviceWhen closing an account, they are to be home to finalize the serviceShould they not provide same to turn the service off, the bill remains in their name.As mentioned, the account described was located, the amounts due were waived to end this bill dispute.Best Regards,Myron D Washington Gas*** *** ** ** ACCOUNT NO CD SC RATE DEF/MDSE STATUS WASHINGTON DC *** *** 15B *** *** *** BUDGET EST: NOT AVAILABLE *** *** CRED STAT: VPOR DEPOSIT EST: 15MAIL- *** * ** ** *** CRED HIST: *** ADDR: WASHINGTON DC *** MKTR: BUDGET BILLING BILLING DATE LT CHG AMT DUE |NSTL: CUMB|LL:- OGAS-OFF ST/MO: CUMPAID:DU? D??? ????L # MO: CU MUSED:

Customer will be sent bill copies and payment history to show how the balance increased to a large amountThe account has a credit balance of $

As previously stated, the customer has been successfully replaced on recordThe construction department has been forwarded the customer's letter for reviewThey will update the information so he will not be contacted again. Washington Gas sincerely apologizes for this error

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I am in disagreement with the items/termof Washington GASInaccuracies of written documents (Security Deposited or Cash Deposited), policies, and location of documents, for public viewingPlease produce your proof, of these inaccuracies, because they are highly recommend for my approvalThank you in advance.Your cooperation and prompt attention are greatly appreciated
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I don't think $is enoughI have spent several hours, no call backs, 0poor customer service for an issue that was not imitated and can't believe that hey would switch my account with authorizationI think that this is not a consumer friendly company and they need to take ownership for their neglect and should compensated for the error that occurred for the last months.
Regards,
*** ***

November 27, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # ***Dear Revdex.com,Washington Gas is in receipt of your submission regarding complications reconnecting service at the address of Oak PlWe would like to sincerely apologize for any
inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer service.Upon review of this matter, we see where a technician was successfully able to restore service using the notations specifically placed on this order on November 15, Due to this inconvenience, we have waived the $reconnection fee so you will not see it appear on your next invoice. If you have any further questions or concerns, please do not hesitate to contact our customer support center at *** or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

September , K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account #***Dear Revdex.com, Washington Gas is in receipt of your rebuttal to the previous submission in regards to return check fees assessed due to a stopped paymentWe do apologize for this occurringWhen a stopped payment is made on a payment being processed, this return fee is automatically triggered. To rectify this, we have credited the account a total of $for return fees and all late fees assessed to the accountThis currently leaves the account with a credit balance of -$10.05. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at ***Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Dear Revdex.com, Washington Gas is in receipt of your rebuttal to the previous submission regarding the correct amount due on the accountWe apologize for any confusion caused and for the level of customer service received. At the time the previous response was sent on October 24,
2017, the balance was $However, your most recent billing invoice was released on October 30, The charges on this invoice totaled $These two balances total the $which was quotedWe can assure you that this balance is the correct amount due on November 20, 2017.Once again, we appreciate the opportunity to assist you with this matterIf you have any further questions or concerns, please do not hesitate to contact our customer support center at 703-750-or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Date: Fri, Dec 16, at 9:AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "***" The balance has been removed from the account to settle the disputeA corrected final bill will
be issued to reflect a zero balance

*** *** ***Springfield, Virginia 22151December 14, 2015Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: *** ***Re: *** ***Case ID # ***Dear Ms***:The inquiry regarding the above referenced customer was forwarded to my
office for review.We have contacted the customer and advised that the issue has been referred to the appropriate department to meet the customer’s demandsWherein the customer responded that he has been contacted regarding the situation prior our conversation.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah VS***SpecialistConsumer Relations

May 26, 2015Dear [redacted]:The inquiry regarding the above
referenced customer was forwarded to my office for review.Washington Gas has sufficient number
of field-crew working per day. The crew is staffed ahead of time to compensate
the forecasted volume of service appointments. Reconnection...

orders, as part of
field-executed service appointments, are scheduled on the following and
available business days.An attempt was made to contact the
customer to personally apologize on the inconvenience brought by waiting for a
service technician (i.e. service appointment: reconnection) through the weekend.
The call was routed to the voicemail and a message was left inviting the
customer to call the Escalations Hotline should there be any more issues they
wanted to discuss. For
inquiries and follow-up, the customer can reach us thru our customer service
hotline at ###-###-####.Thank
you for the opportunity to review this matter for you.Sincerely, Daniel ASpecialistConsumer
Relations

July 10, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding a deposit which was assessed to the account referenced above. We would like to sincerely apologize for any...

inconvenience caused by this matter. Our customers are very important to us and we continuously strive to provide exceptional service. Due to stating that the $180.00 deposit was assessed due to a Washington Gas error, we have removed this deposit from the account. The remaining balance due on the account is $38.99 which is due on July 25, 2017.  If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely,Washington Gas Customer Support

The inquiry regarding the above referenced customer was forwarded to my office for review.As response, we made contact to the customer and had an agreement to restore the gas service based on a reasonable payment plan.For inquiries and follow-up, the customer can reach us thru our customer service...

hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel A[redacted]SpecialistConsumer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The charge in question ($25) was removed and then re-applied to my monthly bill.  As stated previously, $25 was assessed to my September bill along with the  recharge of the January bill (see atched).  The total came to $165.59 which I paid.  As such I want my $25 returned. I am providing the requested documents (atchs 2-4).  The September bill (atch 3, pg 2) clearly shows that Washington Gas removed the Return Charge (marked Returned in red) and then recharged me the same amount for the same reason (marked Re-charged in red).  In so doing my bill for that month totaled $165.59.  The October bill (atch 4, pg 2) clearly shows I paid this amount and it was credited to my account.  As such, contrary to what Washington Gas has asserted time and again, the $25 return charge, caused by their error, was not waived.  I am therefore owed $25.
Regards,
[redacted]

September 27, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your rebuttal to the previous submission regarding removal of the meter at address of [redacted] Ave, Bethesda, MD 20816. Once again, we would like to sincerely apologize for any inconvenience this matter may have caused.  Due to this inconvenience, we were able to have a crew of technicians remove the meter as you requested on September 20, 2017. The natural gas service has been capped off to allow you to complete the work to the property. If you have any further questions or concerns, please do not hesitate to contact our customer support center at 703-750-1000 or via email at [redacted]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[redacted]Springfield, Virginia 22151April 21, 2016Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]Case ID #[redacted]Dear Mr. [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for...

review.The amount billed to the customer, i.e. DR Charge or “catch-up bill,” represents the estimated energy used by a DR (Didn’t Register) Meter for a period of time.Particularly with above customer’s case, the meter that was replaced and brought to the meter shop registered a 164.03052 Base Coef. In order to get the estimated energy used, it’s multiplied to the number of days in the period of DR (157 days).In total, the account generated a 25,752.8 Therms for 157 days. Normally, this will be billed in dollars by Washington Gas’ lowest rate on distribution and PGC. But because the billing account is under a third party supplier ([redacted]), only the distribution was billed to customer upfront: 25,752.8 Therms for $ 0.1199 = $3087.76 for distribution. The DR charge is forwarded to the 3rd party supplier for their calculation.We’ve contacted the customer to explain this verbally. As of this time, we’re still in contact with them as the customer made further inquiries that’s answerable after successful liaison with billing department. We will contact them again as soon as we get answers to the customer’s additional queries.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel  ASpecialistConsumer Relations