AT&T

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am having major problems with a forced upgrade to my business phone systemNothing has gone right and the people responsible say there is nothing they can do! The ATT people involved are:
*** *** (who has threatened me)
***
***
These people have been unprofessional and unresponsive during this transitionThe work is incomplete and unprofessional!
I do not know how to get this problem resolved so I am turning to the Revdex.com before I contact our company attorneys next

Hello, my complaint concerns damage to my property and the lack of sincerity of some assigned to AT&T Burial Line DepartmentThe request ID number for the issue at hand is (***); a line Burial was schedule for 8/4/by my roommate so I would be present for questions and observation of work to be doneAT&T came out earlier that week for line burial when I was not homeOn 8/3/I notice damage to the roots of a large Pine Tree on my property, several tree roots cut and pulled up from the foundation; in following the trail from work done A hole with wire showing has not been coveredAlso safety concerns trip hazard, area large enough for snakes seeking shelter and or shade*** from the Burial Line Department came to take photos of damage on 8/6/at 7:p.mI was informed he would pass on to his manager and someone would get back with meI patiently waited, no reply from AT&T; 8/21/I called for a status check and was informed by *** no record was on fileI asked to

AT&T technician showed up drunk for installationEven though I refused service after realizing his state, he'd already begun working on some outside linesFound my internet service to be down after he left
I was unable to reach anyone who could return to repair the issue, and instead have to wait for another technician, possibly even the same one, to return at a later date to fix what was broken

We signed up with internet services with AT & T on for a promotion of $per monthI was planning to purchase my own router however was advised by AT&T not to do that because the router is included in the monthly cost of $per month
I looked at my bill just this month because it seem to be highI agreed to the additional $16,per month for months for installation (which they didn't even come out, we did it all by ourselves!!), however, the problem I have is that there is an additional fee of $per month in addition to the $internet monthly plan
I was advised by the lady I spoke to not to purchase my own router because it was included in the fee, however it is NOT and there is an additional fee of $per month for the rental of the router/modem
I am expecting the $a month that has been charged to my account retroactive to be waived, and any $per month fees thereafter
I spoke to AT&T today and then yesterday to no resolution which had led t

I have made several complaints to AT&T about the internet speeds going down and disabled, I have had to go in and reconnect to the internet more than a few timesHowever, they claim that they aren't doing anything They keep wanting to send techs to my home in order to charge service chargesI have received several discount, for poor service The last discounts were due to our family being on federal benefits I applied for lifeline and got refused de to having U-VerseI asked to change my service, I was told NO, it wouldn't be worth itI then talked to the loyalty dept., they placed us on what they called a permanent discount, then I really started having internet issues When I received my bill via the website, Jan.27, with the discount, my internet was then disabled daily, the speeds were constantly dropped I had a tech in my home times since, the 1st tech claimed it was my home phones, so I went and replaced them The problem still there, I called again, I was asked where did I buy my phones? What difference does it make? Then they sent another tech out he claimed he couldn't find a problemHe called his supervisor, he came out, he did see problems, but couldn't identify where it wasHe blamed my cell phone, and my home As if, I am supposed to replace my cell phone and my home I took my phone to Nextel to have it looked at, nothing wrong with it I was informed by the person that they used to work for AT&T and slowing speeds is common practice of AT&Tand that they have been sued for it Also, if anyone were to ask about the lawsuit, they were to hang up This is not a way to keep a company in business I give them a zero, for business practices!

Today I saw a U-Verse phone service listed for 30.99/mowhich is less than I'm currently paying for my planNowhere on the web page does it mention that this is a promotional rate for months onlyActually price is 40.99mowhich is more than I'm currently payingLuckily I saw this before final committal to the plan
Bad or deceptive advertisingShame on you AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called to start uverse internet service on September 1stThe soonest date for install they could give me was today, September Seemed like quite a wait, but we were patientThis morning, we found out that AT&T's employee scheduled it for our old address that we moved from last month, even after confirming our new address multiple times and setting it up for DirecTV service as wellThe DirecTV installer was able to come to the correct address, yet for some reason they were unable to do their job on the AT&T end and actually schedule it for the correct address for Internet as wellSo, after correcting the address, and speaking to multiple supervisors, they still are telling us that the soonest they can give us installation is the 22nd of Septemberdays without having installation is craz

Wanted to switch over to Sprint from AT&T they put me thru hell with customer service, to get the phone unlocked, They put through different people and was on hold for over hours, just to talk to a managerI didnt have access to my account eitherAll I wanted to do was get my phone unlockedNo help what so everMy phone is weeks old and I told her since I have talked to people all I want to do it end the phone back to herDidn't know it would take over hours to pay off a phone and get it unlocked I am very upset nothing has been resolvedI want my last bill waved for all the trouble I have gone through and the issue is still not resolved

I fell for their BOGO scamI signed up for a month next plan and I started getting incorrect credits ($credit instead of $27) which after numerous contact to the horrible support was told to contact after months to get the remaining credit at once
After months the credits stopped and this time again after contacting the horrible support numerous times, I was told that I was ineligible for BOGO as the funding line was a BOGO line previouslyI had signed up for the service from a Target store and I had immediately gone to a nearby AT&T store, where the associate verified and confirmed that my account was setup correctly for BOGOI was never told about there terms nor was it on the contract that I signedI have been trying to searching for the BOGO terms which specify this and I haven't found any till nowIt was just a bait and switch, and I fell for it
Finally I just gave up as it was not worth wasting my time and money on this fraud companyI have paid off my phones and will be switching to a different provider shortlyDo not sign up for AT&T, they will scam you and the support is terribleJust do yourself a favor by signing up with other providers who are a lot cheaper and provide much better service

DIRECTV and AT&T internet services were under a contract for and monthsThe companies have increased my bills without consent
In February I set up for both internet and TV service through AT&T in addition to my previous wireless accountDue to having a wireless account I was informed I could combine my bills and get a combined billing discountAccount numbers are as follows:
Internet: ***
Wireless: ***
DIRECTV: ***
I selected the XTRA package for $70/month, it is normally $124/mo but they took of $54/mo for the duration of the year contract, internet I asked for the best possible speed and was told it was 45mbps @ $30.45/month (bundled internet price) for a year contractWhen I signed up for these services I explained all bills are paid on the 11th of each month to which I was told would be no problemI have accrued numerous late charges due to billing not being correct as well as restoral fees which when I called in was told would be credite

We were to be issued a credit for which we were overcharged and it has not postedTired of dealing with people who don't speak good English!
We moved back to our original residencePart of the credit was issued, the other part was not and then was billed times for the monthly serviceI was on hold for almost hours with someone that was very difficult to understandThey hung up on me, then called back to speak to a supervisor was on hold again and STILL have not received the credit to the billI'm ready to cancel service

Cancelled landline and DSLContinued to get charged
We canceled our landline & DSL internet on June 7,The tech from ATT came to our house on June 7,& turned off
the landline & the DSLATT activated U-Verse internet on June 9,They continued to charge us for the landline & DSL which was charged to our credit
cardWe called them every monthWe were told it would be fixedFinally, on August 21, a representative told us he was mailing a check for $He
said it was all taken care ofI stopped the auto pay on that accountWe received another bill for $& no checkI went to our local AT&T store today
Their representative called & spoke with AT&TThe man wanted to speak to meHe was very rude & challenged me every step of the wayFirst he claimed
we still used the land lineWe did notWe did not have a dial toneIt was turned off the day the tech installed the U-VerseThen, he said he saw where we
made calls to get it corrected but he told me

Very dishonest company as of lateI had been an at t bellsouth customer for approxyears with very few issuesAt t is now forcing their dsl and home phone customers to up grade to unverse by some questionable tacticsIn my case there were six missed appointments by them wasting hours of my time and with no call back to let me know they would not be thereOne honest rep finally told me they were overbooking their accounts on purpose.Then my dsl was dropped, days later my home phone, and a few days laters my email accountMy email were being held hostage until I agreed to up grade to u verse which I did not doWent with***insteadI would not recommend doing any business with at t if you do good luckThey love to sell you something but it will be down hill from there and you will not get what you are promisedAfter talking with over 20-reps you will know what I am talking aboutDo some research

ATT trying to charge for returned equip, collections agency later, pay for equip or will ruin my credit
Moved July 2017, couldn't find equipment immediately, told ATT of this when they called Found equip, tried to take it to UPS as instructed to two different UPS stores They kept telling was not on their listed of returnables Called ATT and told themThey sent me a shipping label for USPS Dropped off at USPS October 30, (my birthday-only reason I can remember that date) Started getting calls from collection agency They said they would make a note of dispute Then another agency, same thing will make note of dispute Just got a call from 3rd agency They told me I could resolve by paying $193+ today or else I will be turned to a collection agency They told me they have the right to charge me since I did not return in days This is the first time I have heard this I am copying this complaint and posting it on Facebook if it is not cleared off my record wit

My entire family, frustrated with ***, tried AT&T Wireless for less than a week in DecemberWhen we realized that my husband and I had no service with AT&T in our offices, we had to switch back to ***AT&T charged us for the full monthTo compound matters, when we signed up with AT&T, we had signed up for paperless billingWhen the account was closed after less than a week, though, we had no more access to the websiteWe did not receive paper bills, though, but were unable to pay them online, and were unable for several weeks to contact anyone via phone who could explain why we owed what the collection notices said we owedI finally just paid the bill, but was never convinced it should have been as much as it was

I have been a AT&T customer for a long time , for past few years since they are offering different services , there price changes every month , it has come to this that every month I have to call and remind them the previous conversation and contract , but this last time I had to talk to retantion department and I was told that the price of my Internet and Uverse tv , will be $plus Tax a month for months , I hope that they really recorded the conversation because I was asking the person I was talking to so every month my total pay is going to be $plus Tax , and I was told yes, so I received my bill last month I was charged $for only Tv and $for internet I have talked to many repersentative from At&T every month and they give us little bite of discount and next month all the same thing starts
I have come to this point that at my age I do not have any energy to stay on the phone at least for an hour and telling the story few times to many people and when y

I was given a refund check for an old account, but it was mailed to the wrong address I want to get the credit owed to me
Hi, I moved homes and when I moved, I also transferred my Uverse services After my old account was closed (account #***), AT&T mailed a check (check # ***) to my old address I had already moved out of this house by the time AT&T sent me the check I just recently got the check in the amount of $161.38, and it states it expires months after issue date (08/1/2017) Since this is money owed to me from my old account, I'm asking AT&T to either mail a new check to my correct address or give me a credit to my new account of $

Poor telephone communications and out of the country call centers, Corporate offices are never available to customer call backs

Service Type: Business ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted *** on June 1, to have phone service hooked up in my officeI spoke with a Miss *** *** I was told that (1) could get my lines hooked up with a tablet no hookup fees for $plus tax per monthyear contractI would receive internet on the tablet for months freeShe sent there tablet immediatelyThen the bills started coming for the tabletI called and was told until the phones where hooked up I had to pay for the tabletI asked when the phones would be hooked upChecking into itNo call backAfter months of receiving bills for the tabletAfter many calls I finally got hooked up with *** service on September 11, months it took and nobody could figure it outNever being able to speak to the same personThen I received my 1st *** on

Directv and AT&T baited and switched me I was told when I signed up I was getting combined services The day of installation I only got Directv service and was told I'd have to call AT&T separately to get my other services A week later I got the internet service installed and was told that I'd need to call AT&at to add on the phone service It's been weeks and I still do not have all three of my services however I have already received separate bills from Directv and both are considerably more than what I signed up for I have called and spoken with over representatives at both Directv and AT&T Nobody can seem to give me the same or correct information I have had different representatives to come to my home offering their apologies and resolution and to date nothing as of yet has been resolved as I am still without my home phone service I have also received two different phone calls from the 'Office of the Preseindent? in both the Directv side as well AT&T suppose