AT&T

I switched from ATT U-verse to Direct TVI was told to go to the ATT website, print a return label and return the ATT equipment per the instructionsI did as the instructions saidThey claimed they never got the equipment and are charging $unless I have the tracking numberI went to UPS, they have no shipping label because they only turn over the equipment to the US postal service and they have no way getting me a tracking numberWhen I asked ATT to reprint the label that I printed from their website, they refused and said they were escalating the claim ( escalation #XXXXXX)and going to credit my account for the equipment in 1-billing cyclesThen I paid my regular bill minus the $They credited my regular payment to the $and said I didn't make a payment, therefore, they cut off my serviceThey had been promising all along that if I paid the $they could do it in $paymentsNow they say they can't do that and still turn on my serviceso I was forced

I love my Attached service but there customer service is by far the worst I've encounteredToday 01/06/I called attention about my bill because it had doubled and I got a representative with a thick Indian accent that was explaining everything else but why my bill was high and what options I had I work from home so I have to have my serviceSo I asked to speak with someone else who could understand me and she put me on mute for like a minute when she came back she told me her supervisor was busy and would call me back I said no I want to talk now not later and as I said that I heard a man in the background telling her exactly what to say he then took the headset and began to tell me no your wrong let me talk first so again he went over other billing cycles and all around the world and never said a word about my current bill due which was all I was asking so I stopped him and asked his name as he never stated it he said Dave and his I'd #n11b4sand he works out of HoustonI again asked him about my current bill why is it twice as much he began you get loud and day rude things like ughhhhhh what is it you want and I repeated I want to know why my bill is so high and what options do I have as far as credits, payment arrangement etcThis man told me I'm done talking so just keep saying the same thing over again ma'am I was floored as much as I pay I feel like I should be treated with at least respect when I am calling and asking questions unfortunately it looks like I will be finding another company to do my internet home phone and cable ATT shame on you

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1we sold our house and moved Oct 25thWe had Direct TV at our old address and wanted it moved to the new addressI called and a date was set for Oct 30th between 12:and 4:and that someone would have to be homeMy husband took the day off of word to wait for the tech to arriveI arrived home at 3:and no one from Direct TV had shown up yetI waited until 4:and called Direct TVI was told that the tech would not be there today and that it was their faultNO ONE CALLED TO LET US KNOW!!! I was told that I would need to reschedule the appointmentI confirmed the address as on numerous e-mails they had the OLD address!!! and once again, they had our old address!! This was a move set up! (They have us moving out and back into the old address) (I was on the phone for minutes) The

My AT&T internet service stopped working around noon on 6/12/AT&T was unable to resolve the problem with their phone support and scheduled a service call for Friday, 6/15/between and PMThe AT&T technician did not show up during the appointment time while I was still getting text messages as late at 3:pm on 6/15/the technician was comingI called AT&T support to see where the technician was at 4:pm on 06/15/2018, since I stopped receiving any texts the technician hadn't shown up yetWhile I was on hold with AT&T support, a technician called at 4:PM and said he is in the office looking into the problem and would need to come to the house to checkout the problem furtherThe office the technician was calling from is to minutes away from my homeThis means the technician would not arrive until some time around 4:pm on 6/15/ AT& and the technician said it could take as long as hours to fix the problemand I had plans for later in the eveningSo I rescheduled the service appointment and the earliest AT&T would reschedule the service appointment was 6/19/between 12:and 2:pmThis is days without service from AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We pay for bundled phone, Internet and wireless The Internet is out/under construction in our subdivision We were told by many customer service reps that we would receive a full credit for the Internet service issue and ALL wireless data overage fees would be fully credited on the last day of the billing cycle 9/ The wireless bill is not reflecting thisIt's usually $and shows $for the month due to overages
The Internet is still down and under construction and the construction worker said they do not know what's wrong yet In the meanwhile, we exhausted our data rollover bank and are being charged full prices for the non working Internet plus being charged wireless data overage fees every 2-days
Please help as the reps keep passing the info on in notes and saying we

I truly wish I could give them less then star...DO NOT sign up with this company...I spoke to several people having there names and dates about a discount, which included supervisors I was suppose to be getting yet still got charged and then I had to call again now this is calls in a matter of mths and finally I was told that they should not have done that...and also that they didnt see anything in my notes which is bill hy since I specifically ask each person to notate my accountSo I am being severely overcharged for what little service I'm getting , and will be looking for a new carrier for internet ,phone and cable...keep in mind I have been with them for around yrsI'm fed up with having to call every mth about a problem or being over charged which they will do

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for AT&T $( AT&T UNLIMITED PLUS PLAN) They came out to install the service, then shortly after that I went on vacation out to the countryWhen I arrived home the service was not working anymoreSo I canceled the service and returned they device on 7/11/Now AT&T is saying I owe them a total of $which is not trueI should not owe them anything, because I canceled the service and returned their equipment in timeThey have also damaged my credit, by placing this negative account on my credit report with the three credit bureaus

I had called AT&T to pay my phone bill, after I was done paying the representative offered to bundle my bill and get free data use on all my cell phones if I get direct TV or AT&T CABLE, SO THEY TOLD ME WITH MY CELL PHONE LINES WITH UNLIMETED DATA USAGE + DIRECT TV + MY HOME PHONE AND INTERNET I WOULD PAY BILL OF $A MONTH INCLUDING ALL FEES,ITS BEEN MONTH AND IM PAYING MORE THEN BEFORE THEY HAVE NOT DELIVERED WHAT THEY PROMISSED AND LIED, I HAVE BEEN ON THE PHONE WITH AT&T + TIMES TALKING TO THEM AND SUPERVISER AND THE ISSUE IS NOT SOLVED EVERY TIME THEY SAY NEXT MONTH YOULL SEE BILL OF $AND ITS NOT HAPPENING, THEY DID THE OLD BEIGHT AND SWITCH ON ME, I HAD GRANDFATHERED DATA USAGE ON OF THE CELL PHONES AND NOW I DONT IM PAYING MORE FOR THE USAGE COSTOMER SERVICE TRUST BLIVE WHAT THE SUPERVISER SAYS 0.NOW THEY LIED TO ME TO GET DIRECT TV AND PKG DEAL TO GET BILL OF $ NOW IM PAYING FOR EACH BILL SEPRATE DIRECT TV,CELL PHONES,HOMEPHONE AND INTERNET,

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have been trying to cancel the AT&T DSL service at my business located at *** *** *** *** OH XXXXX for several months
Our building at *** *** *** the service location, burned down in a total loss on 4/22/ At that time, I began calling AT&T to cancel our service via the AT&T DSL customer service number listed on their website (XXX-XXX-XXXX)
However, after many, many attempts to cancel my service, I still have been unable to do so nearly two months later! I have been transferred around so many times, and have spent hours waiting on hold, only to be randomly disconnected or told that I needed to speak to someone else about the issue The processes by which AT&T deals with cancelations is fraudulent
As a matter of fact, I am sitting on hold with AT&T DSL right n

Service Type: Residential ServiceAccount: XXXXXXXXX***Account: XXXXXXXXX***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had my email hacked and cant send or retrieve email called customer service but they wont help me
Please call me
Product_Or_Service: att internet

My wife and I have been AT&T customers for the better part of years I can honestly tell you as of today Wed 10/18/we are absolutely 100% thru w/AT&T and DIRECT TV to NEVER again be taken out behind the woodshed again Started long before this incident Historically, AT&T has layer upon layer of departments for nearly every issue there is The process is extremely complicated and problematic w/absolutely no follow up being offered if and when a call gets "mysteriously" dropped various times and while my number was verified and was told in the event the call was dropped would the number we were speaking on be a good one to call back yet out of 13x my call being dropped over the course of months did anyone ever try me back
Our "promotion" ended in 6/and was instructed in April to c.bbefore the 15th of June to renegotiate my rates to keep them affordable In May, received a bill that was double what I normally payed When I called back to find out why, was told my promotion had ended Reviewed w/rep what I had previously been instructed to do Said that the only and best deal they could offer to keep our rate down was a DIRECT TV package Immediately I said NO They went on to assure me and get a supervisor to ensure me that my hand would be held thru the process and that particular supervisor would be there to help out if anything went wrong Agreed to try it once more as our previous experience was nothing short of terrible w/signal interruptions and slow internet speed Within 24-hours we had our service Problem was the whole first days, we had no signal and our internet would not work Called back to let them know the rocky start we were off to was unacceptable and was sent to combined billing where I specifically asked to speak to another Supervisor Was ensured that we would be able to switch back to AT&T and give us a cheaper rate than what we even had Verified w/me twice there would be NO EARLY TERMINATION FEE Needless to say, I had to battle for months to get a stinking $fee removed I ended up getting the run around unlike anything I have ever experienced My service was shut off 3x and had to spend 35-of my own hours calling at work to get told I needed to be sent over to DTV to speak to them Told them after being transferred several times they were telling me the issue was w/DTV Keep in mind these companies claim they are one but found out very quickly that the left hand NEVER knows what the right hand is doing They put me in the middle sending me back and forth What ended up happening was I received a notification in the mail that DTV balance was $and taken care of but yet AT&T said the charge was sent to them and it needed to be paid which resulted in my service being disconnected 4x I explained and twice they offered to call DTV w/me on the line and that was when I found out what was really going on AT&T had paid my amount and were waiting for DTV to send me a Gift Card for $and some change to send back to AT&T to pay the charge off We had to keep adjusting my payment amount all the while AT&T had set me up on a new contract for $for UVERSE and a special $mthly charge for internet My whole bill was supposed to be $before tax but yet somehow kept coming back as $175-$which is what it was before making it unaffordable for us Kept asking why and never received a straight answer Finally, yesterday after the 4th disconnect, I mentioned that I wanted out of my contract and that is when I was informed that could not happen w/out a $fee plus was supposed to pay $for a bill I had agreed to pay $ I told them if they would remove the "EARLY TERMINATION FEE" and let us stay on the Internet with our special promotion rate I would only drop the CABLE UVERSE portion of their service If they wouldn't then I was going straight to the top of the executive management to explain how I was treated I would also write up a complaint review on Revdex.com which is what this is all about In closing, only one other company has been so negligent and deceitful towards us as customers, that being VERIZON I have experienced feeling unappreciated, taken for granted and disrespected on so many levels it's seriously dragged me down big time I am NEVER even giving AT&T another second of my life to try and waste again They are so twisted in their ethics and have monopolized the market so don't feel the need to make the customer special any longer I am sick to my stomach and will let everyone I know who has this service that they best be on their guardI will go above and beyond placing my disdain story on all social media websites possible as well

In May 2017, I was invited to sign up for a 'bundle? service that included TV base programming Direct TV, Internet package & Voice Package (AT&T) at a local *** this 'bundle? was for *** members onlySince then I have never seen the representatives at the *** againI was guaranteed $For Direct TV Services, $for Unlimited phone calls to US, North America & Puerto Rico, as well as $For Internet (AT&T)My first bill come and I immediately saw huge charges for phone callsI called AT&T many times over many months and nothing was ever done to give me the guaranteed price I continued to receive huge bills never honoring the price I was given initially when I signed up to be part of this great 'bundle?
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In November of I signed up for a promotion with AT&T for television and internet serviceI was signed up for a promotion where my service would be approximately $a monthI received a discount for $early in Then in February my bill was approximately $I called the company and inquired a to why this occurredThey stated that it was due to the fact that we had a service interruption because we forgot to pay our bill, but, we paid and our service was reinstated and I was told the issue should be resolvedOver the course of the next few months we continued to receive a bill for greater than $I called and was told the matter would be resolved and given a $credit while the company looked into the matter and corrected itThen next month the bill was still greater than

My business experience with AT&T has been terribleOur phones where down off and on last ( week of 5-1-2017) and down there completely again this week!! Absolutely the worse serviceWe are trying to switch to Spectrum and AT&T keeps pushing the date out that we can switch and here we are without phone service! At this point I would never use any of AT&T services

I have had over 6-techs if not more come to my home for repairs in last than years for internetLove tV services requested new promotions
I have had Uverse for almost years and have had them come numerous times because of lines, no internet, no wifi, replacement modemIt all of run arounds and poor services via the internet I have to say enough is enoughPlease review the account historyI had appointment to move my internet services to ComcastMy services went out on 5/or 5/I had a cancellation of internet services order for 5/I was chatting with a live operator and also your chat functionI was told by the live operator that I could not get a tech because I have a cancellation order in the system but does that have to do with anything if I'm paying for services that I trying to use todayThe online chat rep did send someone out but the service went out again in two daysI moved forward with comcast sooner than laterI wanted to keep Uverse as services which I

Went in last January and switched from Verizon (after 25+ years) for the AT&T/Direct TV unlimited talk text and data I did this because of the unlimited and because I was quoted a monthly charge that was $less than what I was paying on the current Verizon plan
This switch has been a HUGE MISTAKE I was told to provide my final bill for equipment and I would be reimbursed with a VISA pre-paid card I brought it into the store and had the sales rep upload it for meNever receiced a VISA cardAnd my monthly bill has been routinely $higher than what I was quoted
I have spent hours on live chat on the website, phone calls and have made trips to the store
I was told that I didn't qualify to which I responded I would like the new phones we traded returned to me, but they can't do thatI have spoken on the phone with supervisors on occasions that have assured me that I qualified for the reimbursement They put me in touch with the "Switcher Support" people I was told by them that I was getting a VISA prepaid card I got a prepaid VISA card a week ago, for $ My equipment charges from Verizon were $381!!!!!
I spoke to the "Switcher Support" again and they said there was a lower amount on the trade ins No one at the store said anything about that And of course they can't return the phones to me Then I was told that I should have a $In Store credit....I called the store and was told I need to come in AGAIN so they can look this up
but they sounded very confusedI have spent hours trying to get this figured out All I want is what was promised to meI have no confidence that it will happen
I'm filing a complaint with the Revdex.com and I am cancelling my AT&T and Direct TV AT&T has stolen $from me as well as overcharged me about $for monthly service STAY AWAY!

Advertised price for Direct TV and At& T Internet is not reflected on my bill correctlyI have called many times to fix this problemI have continued to reach out over months and still have not got any one person to call back and fix this problemI have names and badge # in which I have talked to and also promised someone would get a hold of me STILL WAITING
Product_Or_Service: At & T Internet and Direct TV bundle
Account_Number: XXXXXXXXX

on May 3rd I called AT&T around in the morning and told him I wish to cancel my *** service all over the phone internet as well as TV I was informed that they can still go ahead and cancel the TV but there was some min their system and their back area that I would not be able to cancel my phone or TV or the phone or the internet for seven days I'll be charge of seven days I said that's not right I shouldn't be held responsible for AT&T internal working they said well there's nothing I can do I ask to speak with a supervisor and most connected to one after minutes worth of waiting then the supervisor pretty much told me there's nothing they can do that's just the way it is is that that's not right that shouldn't be I shouldn't if I have to I will file a complaint I then he said well that's just too bad and it hung up on me so I called again this morning to see if I could get a number to talk to someone at AT&T to resolve this issue and they gave me a number that is not

I had a terrible experience with at&t and I am in the process of switching carriersAbout a month ago, I went to an att store to switch plansI am a US veteran so a verteran discount would apply to my new planI showed the customer rep a copy of my DD-214, and he assured me that my discount would be appliedJump forward to last Thursday, I called to enquire about att not accounting for my old discount in my old plan (for the days used in the old plan)Discovered after a lot talk that I would not even be eligible for the new veteran discount, and I had to call the att store to try to get them apply the veteran discount
I called the att store and the rep said the number could have helped me with applying the veteran discountHe also said that I could come to the store which I don't have to doI think att and its store should be able to help customers without them going to the store to fix a probelm that originated from att and its repsSo in essence I am tired of dealing with att
It seems that att employees are instructed to not help customers get their money back from any errors that the company or its employees make
The other thing to note that att was ready to apply the new charges instantly but states it would not apply the discount one or two billing cycles from the date of the plan changeThis would not matter now because the company would not honor the discount it advertizes
The best decision for me now is to leave the company which I am in the process of doingI also will file (a) formal complaint(s) with at least the Revdex.comThis should cover the money back from the unapplied old discount and the money that should be applied from the new veteran discount

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I wanted to select more than one complaint Add in customer service and billing issues too I can't tell you how many times this has happened I call or e-mail or chat with an agent and we agree on a price for one year Then I get my bill and it's always more And I'm not even talking about the fees The base price for U-Verse, Internet and Voice I call back and talk to another agent, because you can never talk to the same person twice, and tell that agent I'm being over billed Their solution is always, "the last agent you talked to quoted you wrong" It has been like pulling teeth to get *** to abide by the one year agreement that we both agreed upon This last time I couldn't even get the guy to abide by it even though I had proof of price in an e-mail from AT&T (*** from ***