AT&T

AT&T is the only Internet that is available in my area and it has to be the worst company around to deal withMy Internet speed is terrible want to live stream a movie and do work on your laptop at the same time that'll be a noAfter many complaints I get a that's the best we can do and I guess so since you've taken over every company in the surrounding area so there is no other optionAny questions for customer care or complaints good luck since they close at 6p and have a horrible machine that takes calls then tells you they are closedMulti-billion dollar company and a real person can't answer the phone 24/absolutely ridiculous

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been communicating with different people from collections and the billing department about my credit that was suppose to post on my ***I was told by several workers that it would be applied on several different datesThey gave me an extension on my *** until they could get thus matter handledI was told several times by different people that my account would be credited before I have other billing appliedI have called and been transferred put on hold at least different times this month about this matterEveryone I talk to make like the matter is handledI finally talk to someone else today that states that the credit can't go toward my *** because they don't have my address updated in the systemWhich I know that can't be true because I receive bills in the mailNow I a

aug I contracted with at&t ( on phone ) to pay $ 119.xx for bundle price for tv , home phone , cell phone and enternet I got the first monthly bill for $ 148.xx I called and complained about the bill they told me the extra was for fees I told them at that time that I did not make a verbal contract for $ 148.xx and that I wanted to cancel service , they said I would be liable for cancelation fees at that time I did nothing I got a computer for Christmas I tried to get my computer to connect , it would not , I called at&t to fix problem my next bill was $193.xx , I called at&t to complain they said the increase was for enternet , I was told on first call that enternet was included I have another provider I called at&t to discontinue service they told me I will have to pay numerous fees and penalties
Product_Or_Service: phone,tv &enternet
Account_Number: ***

Was promised that we could receive a gift card for choosing their services
I have called times about the gift card I was told we would receive for choosing to do business with this companyEach and every time I call I am on the phone over an hour, sometimes up to being transferred to different people who can help me but end up not being the person that can actually help meI would just like to receive the things promised to me

Ok Revdex.comHow is it I see on this site that haves an A+ on overview but haves 91% negative review for AT&TSince AT&T has been poor for me for over 1/years? I've seen hundreds of complaints from facebook and from here a day that AT&T still have a company that doesn't care about there customers? Right now complaints and only customer reviews and starsI didn't read how the Revdex.com system works but to me that seems out of whackOMG is the Revdex.com doing there job? Internet still slows down randomlyMeaning watching streams or live streams are hard to watch while buffering or quality lowers to the point that I can't recognise what's on screenSometimes youtube goes to 144p but sometimes that still buffersThat's slower the dial upSometimes listing to audio for exp iHeart.com stops playing and then comes back over and over againLike right nowI called ATT over times and they want a tech to come out but now at least times they never comeThey even admitted that there ISP servers that my modem is connected to is over reaching in my town and that's why I have problemsEver since the admitted that is causing the problem I get no call no show when the want to have a tech come outBut in the middle of that they did come out and gave me new phone line inside and out and with my 4th modem and still having problemsAnd also here's the kicker they have charge me times for nothing which would cost me a total of $But I had them take it all off because I had proof for all of itThe even lowered my internet speed without my knowledge and for over calls and finally got my speeds backThe even can't get their stories straight, I had techs say one thing and have other tech say another on multiple thingsDon't ask I don't rememberJust one, They lowered my speed from to 1.5MbpsSo I called and at least out of the say I can't get any faster the I should have been on the AT&T website because it only showed at the time I could only get 3Mbps, not When I was at that speed couldn't even stay constant and still droppingI know it's AT&T's outdated oversubscribe serversI hope AT&T gets to the point of having two too many scribers that the FCC "which should have done something decades ago" order AT&T to fix itIf ATT goes bankrupt then we have no internet on both ends of the candleI afraid to have tech come out with a no call no show and find out that they charge meit's plain and simpleIf AT&T has not stepped one foot in my house then they can't charge meIf I had any other ISP I would change it in a heartbeat and hope that that ISP won't suckInternet for everyone to do what they please "well that's not true from AT&T" when they won't stop slowing down to dropping and calling over times repeating and repeating myself when they never check my records over and over again with STILL no 1/year solution

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had asked AT&T if there was anything they could do to lower my bill or else I would need to cancel service as the price was too costlyRepresentative offered me a discount that would bring my bill down to a manageable amountDiscount was not taken off my bill as of months laterCalled to inquireNext representative stated that I was never offered a discount, but that I was offered a promotion to a higher package for monthsI never requested or consented to having another package addedRequested that higher package be removed as that would further increase my monthly bill once the promotion ended at monthsRepresentative confirmed that had I not canceled, it would in fact raise my billRequested the Upackage be removedUwas not removed and I was charged the next month for it

ATT adds free trials of premium channels without customer permission then starts charging you for the premium channelWithout any customer consent
ATT added a "free trial" of a premium channel, NFL package, to my account without my consentThen they started charging me $monthlyMy bill is on auto-pay, so I have not checked it recentlyWe have never used this channel, as we didn't even know we had it
If I wanted to add a premium channel to my account I would call or go online and add it myselfIt is a very dishonorable practice to add things to people's accounts and expect them to notice and call and get it removedThis went on for six months before I realizedI do not believe I should have to look at my reoccurring e-bill to see if my cable company has added a premium channel I did not ask for, nor did I give permission for them to add
I called and requested it off our account and a full refund of $281.94, the past six months of NFL ticketThey said it is my

My name is *** ***I am taking care of my mothers business because she is years old and unable do it herselfI recently realized mom was paying about $a month for a simple land line witch seems too much, because I only pay about $a month for my own serviceSo when I stopped in at a ATT store to ask about this they explained it was a old type of land line service and that's just the way it is with the old linesThey then explained I could get direct TV with phone updating the service for about the same moneyThat's a much better deal so that's what we didAlso wile there in store we setup a auto draw from her checking accountA month or so latter we get a past due notice, pay immediatelySo again, I go to the ATT store and go threw the whole bank thing againBut now guess what? A week or so latter, the phone is off with no serviceSo back to the ATT storeI have wasted hours and sat on eternity hold, being pasted to countless service reps only to find out they

I asked for a better rate, was not given one, so I shopped around Found a much better deal with Verizon, so I made the decision to move myself, and my two sons' cell numbers over
With the original account, my husband and I also had iPads linked to our accounts at one point in time I suspended those from service a while ago Our cells were successfully ported over to Verizon about two months ago Today I receive a bill for two months worth of service from AT&T When I called to find out why, I was told that the account was still open because of the suspended iPads, even though they weren't even active I needed to "verbally" call them to close the account, regardless of the fact that they weren't even linked any longer
To further rub salt in the expensive wound, when I spoke to two representatives, and asked for some manager assistance, I was hung up on by one, and the other representative had me on hold for over minutes, before I finally gave up and called again
I'm certain, legally, they are well within their rights to charge me for this oversight, but morally, it's pretty reprehensible the way they worked that loophole I will never, ever, use their services again or recommend them to anyone, aside from my worst enemy Expensive lesson learned, Thanks AT&T for the life lesson!

I would rate A&T less than one starI was a loyal customer for 14+ years and part of their iPhone Upgrade programI followed their return instructions exactly as stated by putting on the return label given to me and dropping off the package at USPS, where it was scanned and handed off to AT&T's shipper NewgisticsI have a receipt for the drop-off and all tracking information, but Newgistics lost or stole my package in the process
I spoke with countless agents and supervisors and was lied to every step of the wayThey put in 'cases' to solve the situation, all of which told me I was to blame because the phone was not in their possession even though I did exactly what I was supposed to doThey will give you shipping instructions to use THEIR SHIPPER and if anything goes wrong during the process, it is your fault even if you did everything you were supposed to
Shame on AT&T, they would rather lose me as a customer than make right the wrongful 'non-returned' phone chargeShame on them, I am going to ***

I filed a consumer complaint few month ago at FCC about ATT, for them advertising promotions and charges they give to you for a couple of months and then start increasing the service, after the complaint the CEO/Principal office of ATT contacted me and correct my bill since then I been paying $a month with no problem, on October 09, I contacted ATT and requested my service to be moved to my new home, blocks away from my previous address and asked them is any charges to move my service, they said no extra charges, I said I don't want to change my service it was a rate place on my account already and I don't want to make any changes on my account, they said no problem will be change and no changes will be made, well now trying to pay my November will they are charging me double of what I was paying, when I called them and question them why my bill has been change and increase they said well the service was change, asked to talk to a manager they send me to the main menu again, ex

I was originally signed up for a year contract with mbps internetA few months into contract, AT&T could not meet mbps in my area, so in accordance to their "everything is subject to change" part of the contract, they decided without my permission to bump me down to mbpsAbout a month into that plan, my internet was still not workingA technician was sent to my home, who spent hours here, and determined that the issue is not with my home or connection, it is an outside line that AT&T did not bury correctlyIn order for my internet to ever properly work, they were going to send a contracted company to dig up and rebury the linesThey sent other technicians out, who also gave the same professional opinion, and AT&T said they would get a contract company out to fix itI called multiple times (there are notes for nearly every time I called and complained) over the next three months, and was given the run around every time"They will be out next weekThey will be done in the next weekThe company did not work out and another company will be sent out" Eventually, an AT&T technician was sent out (makes no sense, since several were already sent out and they said they could not fix the problem)He determined he was somehow able to work around AT&T's outside lines needing to be fixed, and was able to properly restore my internetToday, I decided wtih having 6.5mpbs for the last few months, I was going to call today to get the issue resolvedI was told that as long as I am getting or higher mbps, that is within their window of acceptable internetAT&T WILL NOT FIX THE REAL ISSUE, WHICH IS THEIR OWN ORIGINALLY BURIED LINESTheir CSRs run a generic script and try to "resolve the issue" by running the same testsI was even left on hold for an hour AND HUNG UP ONIT IS IN THEIR OWN NOTES THAT THE ISSUE WILL NOT BE RESOLVED UNTIL THEY DIG UP AND RELAY THE LINES, YET THEY CONTINUE TO IGNORE THE ISSUE AND RUN THROUGH THE SAME GENERIC REBOOT THE MODEM SCRIPTThis is my ENTIRE neighborhood that is having this issue, but one town full of unhappy customers isn't enough for them to fix the problemNo number of replacement modems or rewiring my home is going to fix THEIR OWN ISSUES WITH THEIR OUTSIDE LINESOur entire neighborhood WILL BE CONTACTING OTHER PROVIDERS

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1To Who may concern
My name is *** *** ***, I'm having really bad experience with AT&T
I was a customer for around years, but when I moved to my new house they told me that they don't have services in that area, which it was a liebecause they have a services in the area, so I had to open a new account with them and I start the services in April with DirecTV and Internet with U-verseIn that process they offered me "like a especial promotion for new customers in rewords cards" the offer consisted receive rewords cards with $each ones with a total of $Between May and June I received rewords cards with $in each and everything was fineBut, I called them in June asking When I going to receive the third card? and the reword department told me that I going t

Did not receive the reward for getting a bundle service/ new acct
I have called att for the last mo about my acct been given the run around no one is addressing my issue or fixing itThe last rep I spoke with stated his name was *** id *** said he works for the rocky mountain area, I ask to speak with a supervisor he denied my request I ask several times and he laugh and told me no he will not get his sup on the phone because I dont have a valid reason to speak with onei have called several times about issues with my internet and about my rebate and have been lied to in regards to it I was told that I didnt have to do anything for my rebate that I was done automatically and that I would receive and email with an update to weeks after my service has been active letting me know the rebate was on it way which turned out to be incorrectI would like to speak with a member of the corp office about my rebate and concerns I would like either the rewards card or

I was sent an email confirmation for installation for 3-31-between and am, no one showed upI called and they said they had no record of my work order and are telling me it won't be for another week, after being on the phone for a half hour

I received a collection call regarding a bill, I called ATT to resolve the issue was told by an agent that I had some equipment that wasn't turned in and as soon as it is received the bill would be resolvedTurned the equipment in 7/28/August collection agency is still calling and stated ATT never removed the account from collectionCalled ATT with the account number and receipt number was told that they never received equipment and they had a day rule if the equipment is not turned in within the time frame then I would be responsible for those charges which no one ever told me until after the equipment was turned inI was told that a supervisor was going to call me regarding this matter and I had no one return my callI feel if I have to pay for equipment they need to return the equipment back to me because at this point it is a purchase its mine, and remove it from off my credit reportThey should not be able to charge me for the equipment and keep it t

I have an account that is in collectionsThe accounts from I returned the equipment, paid the bill in full
I had a U-verse account from XXXX-XXXXI returned my equipment within the time frame before I would be charged any feesI paid my balance in full at the East Washington Street store in IndianapolisI havn't checked ny credit report in quite awhile, and I did so recentlyTo my shock and dismay I have an account in collections from AT&T U-Verse for over $I returned my equipment, and paid my bill so I need this account to be reflected paid in full, and removed from my credit report asapThe address where the service was at is *** *** *** Drive *** *** IN XXXXX

After calling AT & T , we were instructed that the only WiFi or Internet in our area was Hughes NetSo naturally we need the service which ever way it was possible We signed up for Hughes net and direct tv I had no clue till Hughes net got out her it was another dishBut again we were told multiple times by AT and T that we had no more optionsAfter receiving the worst connection and asking neighbors who they hadWe were told by a few of them they had a hot spot WiFi box from AT & T ?? We were so surprised we called back And were informed that was a possibility ?!? Now to get Hughes net off my house it's $disconnect fee that could have been avoided if the ATT associate would have told us before hand And not to mention now I have a dish and holes in my Brand new roofWe called att about the $charge and said we were not told the right information from them And they pretty much informed us we would have to pay and they couldn't help us ? Wow awesome customer service and accountability on their partCan't wait to switch as much as I can to Sprint where my husband has service and doesn't have these avoidable issues The worst for sure

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
On January 31st, I contacted AT&T to discuss the re-occurrence of poor internet speeds and exorbitant pricing of my plan During this chat, Reference # X X X X X X X X X X X X X X X X X X I was given a written quote for 45MBPS internet service at the rate of $plus taxes only Later in that day, I received a confirmation e-mail, but it showed an even higher price than what I am paying now, $plus $equipment fee, Taxes, and a prorated amount - and that my next bill would be $ This is not the rate I was quoted in writing or the rate I accepted I attempted to contact ATT immediately via telephone, but they were closed I tried to respond to the e-mail with the incorrect billing confirmation, but that e-mail does not accept responses I tried to find another customer service e

Ordered a triple play bundle,and At&t won't change the installation date
Ordered the bundle package which is scheduled for installation on 09/17/However, I need to change the installation date due to unforseen circumstances .As such, my husband and I have been calling at&t and spending as much as TWO HOURS at a time trying to change the installation dateSometimes the phone would just hang up,sometimes we're transferred to several departments without any assistance from these departmentsIt has been going on since last week Them when I tried to change it online, I'm told that my order number is incorrect