AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently was going to switch from uverse tv to direct tv and keep my internet planI given a great offer to switch to direct tv, and I would recieve a 20$ discount to keep my internet with uverse and bundle it with direct tvIn order for the bundle to work my internet was going to be upgraded, in which a service rep came outNobody told me that by taking the 20$ that it would renew my contract by accepting this offer, no did they tell me that when they came to install the servicethen my direct tv order was rescheduled times with out my knowledge, I stayed home from work 2x to wait for the installer to come and nobody ever showed upafter numerous calls to customer service waiting on hold forever and being on hold forever, I gave up and canceled my direct tv orderafter the worst customer

We have been promised better internet service for over a year It is constantly throttled and after many calls, there is no change
It's simpleProvide better service

Service Type: Residential ServiceAccount: New AT&T Fiber CustomerAccount: New AT&T Fiber CustomerReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We are writing to inquire about AT&T Fiber Service
Six months ago AT&T Fiber was installed in our neighborhood Three months ago someone from *** visited our home offering the AT&T Fiber Services, however they discovered that our home was the one and only house in the neighborhood where service is not available
XXXXX *** *** *** ***, ** - West Neighbor, Service Available
XXXXX *** *** *** ***, ** - Our Home, Service NOT Available
XXXXX *** *** *** ***, ** - East Neighbor, Service Available
Complaints:
AT&T dug up our front yard within our legal property line without permission; they were trespassing on private property
AT&T left holes in the ground unattended for several days; blind persons, children, and pets

AT&T has been consistently and knowingly overbilling my bundled accounts for over a year now Every month I would call and be given a different reason for the overcharge, then issued a credit Now it has come to a point that they are accusing ME of trying to scam THEM!!! They say there has never been a problem with the bill, and I just call every month to get discounts It's dispicable and horrifying how helpless consumers are when going up against the mega corporations Fail AT&T, pitiful fail Your outsourced customer service reps are ruining your company for you

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started services the beginning of February and at the first day of service, I was experiencing technical issues My internet and t.vservices would ?lose signal? and become unavailableI would be unable to watch t.vand internet would be unavailable I called support, explained my issue and via phone, they provided ?phone tech support?Days later, the issue was still thereI called back in repeatedly and received the same ?phone support.? After much of me complaining, AT&T agreed to send a technician out The technician came out, did inspection of the equipment and hardware and some testing and advised that fiber is something new and not fully understood yet but he will do all that he canThe tech advised me to ?give it a try for a few days? and see how that does The same day or next d

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I paid the past due amount of over $on 5/20/as I ALWAYS do AT&T refused to restore my service and suspended my account
This is the first time AT&T suspended my account
I am being price gouged $dollars per month for home phone and internet service
After I paid the arrears AT&T refused to restore my service stating I am three days behind on $ THREE DAYS BEHIND! I have no home phone service I have a teenage child at home and NO HOME PHONE SERVICE AFTER PAYING $
This has never happened before with AT&T
I contacted AT&T five times to no avail and was hung up on by supervisor, MST *** * on 5/22/after contacting AT&T FIVE TIMES to resolve this AT&T has wasted over hours of my time and continues to suspend my home phone service
I

I have been having problems with AT&T every time I call the customer serviceThey are such a big liersI will talk about the last issue which was on 7/3/2018, I received a bill with $446.33, I called to solve this problem and they keep being so rude , cut the line, or transfer me to another person without excuses, wasting from my time hours without any solutionThey transfer me to the supervisor her name is *** her ID# ***, she promised will call me after minuets to help me out after waiting on the line for all that time , but she never call backThey let me to hung up because they said they are busy and they will give a call back after minutes
Now I am doing this complaint because it's not the first time they do that and I want this rude way to be stop

I have been paying almost $a month for land line service partially because my security system uses it During and after hurricane Irma, the service has been out for almost weeks The company at first provided a date for resumption of the service almost a week after the storm That went by and there was another date This has been repeated multiple times and now they are no longer even offering a date Landline phone service used to be extremely reliable, and this is totally unacceptable especially since the storm was not that bad in this area I have also had previous instances of loss of service with AT&T which always took days to weeks for correction I will be cancelling, but that leaves me without my security system

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I had AT&T U-verse installed since day one I had the worst reception no in the house freezing of the television and interruptions since April 3rd I requested many times to have them come out and each time an appointment was set there was no one to show up so I finally told them that I wanted to cancel I got a confirmation number and I owe since then I've already returned the equipment and I'm still being charged it now for some reason my bill is at The equipment has been shipped out back to you AT&T and still have not received a bill in the mail to take care of final bill I'm being played games with and I'm not happy at all
Product_Or_Service: Uverse
Order_Number: Nonumber
Account_Number: XXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We purchased at&t internet basic service that includes 3.4-mbps I've performed an internet speed tests on multiple occasions and on many different sites and we were only getting mbps AT&T installed fiber in our neighborhood over a year ago and is not offering us a fiber solution

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I left Comcast to go with AT&T because of the great deal they were offering at that time!!! But I can NEVER get ahold of anybody on the chat or when I call I sit on hold way longer than I should to find out why my bill is $a month instead of the $that I was told it would be after leaving ComcastI should have stayed with them

By mistake, I sent a payment to AT&T $1,electronically through my bank when I has meant it to be sent to AT&T Universal credit card on June 21stI realized my mistake on July 2nd and talked to may bank and they said it was too late to stop payment and to call AT&T and have them refund the moneyI called on July 2nd and talked to*** and she said it would be credited back to my bank account within to business days, which it did notSo, on July 17th, I called AT&T back and talked to *** and she said it would be credited back by that day or the next day which it has notToday, July 19th, I called back and talked to ** and he said it was impossible to reverse the chargeI have my credit card in their file so that they can automatically charge it every month, so there is no need for them to keep the $1,I am very frustrated and would like my money back so I can pay off my credit card bill
Product_Or_Service: TV and internet service
Account_Number:***

I was using them for internetIn June I cancelled the service and returned the equipmentATT acknowledged that I returned the equipment in June but continued from June on charging me for the equipment and service I was no longer utilizingEvery month charging me late fees and turning my cell phone service off and when I call they would resolve the issue momentarily and do it againThey credited my account for one month and then began charging me again each time after ten phone calls saying this was the last timeI have been transferred to multiple departments in one hour and every time I call and no resolution has been finalNow they have sent me to collections for a $bill when they credited me and said everything was resolvedI am writing you because I have not been able to resolve this with them in the past months
Product_Or_Service: internet box

Bill is more expensive for 2nd straight month after agreement
My promotions were up I called in at the end of May/beginning of June I spoke to *** He put me on a new contract for $130-$a month for U450, phone, and internet He said me next bill was $200, but the following would be $to adjust for it I just received my next bill and it was $ I chatted on 6/ *** saw my bill for this month should be $and that going forward it will be $plus taxes per month for months My account would be updated within hours ***'s manager, ***, called me and confirmed everythingShe gave me confirmation number ***It is days later and nothing has been adjusted I am being overcharged I have an email transcript explaining all of this I have spent 10+ hours with customer service trying to resolve this This should have been taken care of in early June when I spoke with *** on the phone and was guaranteed this price lock in Now I a

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have never had the price for services that I was promised from the beginningSo after call after call and trying to get the promised monthly price for a year, I decided to go with Time WarnerI called at&t on April 13th to discontinue my service with them and Time Warner was installed in my houseI was told that I would receive boxes in the mail to send the equipment back to direct tv, it is now June 4th, I still do not have the boxes, I am not sure that my service is even off yet, as I continue to receive billsI actually have over paid them because I paid a bill for $for service through May 7th when my service should have been off by April 13thI have called many times, I called on May 11th and talked to a lady named *** employee *** she promised that my service would

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On May I called AT&T with a question about cellphonesDuring that call the agent cross-sold high-speed MPS Internet service for $40/moI accepted, but specifically confirm that MPS service was available at my home, since every time I had checked, it was limited to MPSSince I am also a DirecTV Now customer, that didn't workHe assured me it was In early June I received notice the equipment shipped On June I attempted to install the equipment but could get no connection Tech-support needed to set an appointment to come check the lines While on that call, tech informed me the equipment was only for MPS service and was not yet available at my houseI began my efforts with customer service on June That agent was to report my complaint and call me back within th

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXX XXXXAccount: XXX-XXX-XXXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T has changed my paper billing to paperless numerous times without my consent or knowledge, causing my bill to be late in payment
After weeks of calling, on 3-2-I was told it had been changed, and bill was sent in email, there is nothing from AT&T in my email, now my bill is months lateAs of 3-2-
AT&T's business ethics are at the low end if not on bottom of any business I have dealt with There are no other service providers available to me or I would have change long ago

Calls made to remove a service & AT&T failed to do so & will not issue credit1st Call Jan or 7-2nd call August -16, 3rd call November 30-
Janor 7th I called to bundle my Direct TV and Internet Service and Remove My Home Phone ServiceI never looked at the bill and in August I see I was still being charged for my Home Phone which was to be removed in JanuaryI was told that they can credit me back for month of credits June and July for removing the home phone line ($70) and that I would not be billed $for August because the phone line was being removed and they would also give me a courtesy credit for the problem of the home phone still being billedFast forward to November 30th and I find out they are still billing me for the home phoneI was told on the 30th of Novthey see the last call and notes from August 5th and apologized that the services were still there and I was told from the customer service representative that I would have to be transfe

Re: Round Rock Tx storeStephen, mgr, sales person, ChrisChris did not discuss any terms of our new contractHe added ins, activation fee and upgrade fees without disclosing to usHe did not discuss any features of the phone even though I had never had an iPhoneHe also lied about our in store charges and when told to the manager, he said as long as the charge was about the same, it didn't matter what the items listed on the receipt are as long as price was the same! Mgr seems very unconcerned that Chris misrepresented and liedWon't deal with that location ever again

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My wife has called AT & T several times spending hours on the phone being transferred from one dept to the next and ni one has been able to tell us why we keep getting calls from acollection agencyOur balance shows zero on their end and we were told many times we owed nothingLast phone call the agent told us They don't even use the collection agency that has been harrassing us for paymentI wad told to contact Experian to find out what detour turned it over to this collection they don't even useSomething isn't right hereBut, we still get letters frim AT & T for a bill of 191.92! AT & T said our balance with them is ZEROHELP PLEASE
Product_Or_Service: 3/25/XXXXXXXXXXXX