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AT&T Reviews (3180)

Last year, in August 2017, when I contacted AT&T to new my internet billTheir customer service associate gave me an offer for a free tablet because of being a loyal customerHe mentioned that the tablet was completely free and I would just need to pay taxesI asked him if there were any hidden charges or a line fee as I don't need a line or a tabletHe said no, it was just a free tablet because you are renewing and you would need to be an AT&T member for another yearI was already signing a year long contract, so I said sure
Next month, my bill had an activation charge for the tablet an a line charge for a numberWhich was told to me would not happenI contacted customer service and after them confirming that the information given to me was wrong, they agreed to refund the amount and also told me I would see no more chargesI saw a statement credit for those charges in my bill next monthBut, next month, I had a cancellation charge
After contacting them again, they told

Unfortunately, AT&T is not a truthful company They do like to scam you, so be very careful I took out DirecTV through them and was told I had a two year contract Afterwards I found out that it was only months for the price and I had to still stay with them Since this was our first dish experience, I did not know you had to clear snow off to receive a signal and they did not inform me of this either After the months ended the price went up over $and did not offer any new promos to me I cancelled! Of course, they charged a cancellation feeI love my new Hulu plus and Netflex streaming though So much cheaper I will never go back Now I will be looking for better internet and cell phone deals They are not the best for that either

I have contacted ATT times in a week and have now asked for an American representative because the people I get DO NOT understand what I need And I have been told that there are none available How on earth can things get resolved with a company where the customer service people do not understand what you need? Very poor customer service

worse customer serviceaccording to them they don't have a manager or a corporate number, all they had was a p.obox to the corporate office that I could use for any complaints or questionsthey always mess up with my paymentsand my service is always getting suspended due to there mistakesthey should really give better training or update there computer systems and customer deptin the meantime I will be looking for another cell phone provider

I have been having issue with *** service in my home for a while and cannot get my credit or service correctedI have been on the phone for hours and even charged for a tech fee visit to my house and still cannot get my problem resolved

AT&T mobil/u-verse is really providing services that are super unethical They are so receptive when trying to sell something, but will not respond when they are suppose to provide the items they promise over the phone or credits for errors made on their part They do not tell you specifics about charges, they pretend of connection issues when calling them to try and get off the phone and then hang-up This happened times in one day They do not stand behind anything ever, even if you have the name of the rep Then they charge and harass you for charges they never told you there were Managers can not help Every word out of their mouths are lies, inconsistent and just plan ineffective Lots of talk and no action My problem started with just a call about international calling services and is leading to leaving them entirely They don't understand the affect they have on peoples lives and they just don't care Any other company would of been investigated by this point Unethical business practices for sure I have been an on-time paying customer for years and this is what they do to me

At&t is failing to honor their promotion, and they.refuse to provide a meaningful solutionI signed up for an internet, u-verse tv, and wireless phone bundleCollectively the cost was going to be $a monthWhen I received my bill it was double the amountThe customer service representative included notes in the transaction that with the promotion my monthly bill would be $a monthAt&t refuses to honor their promotion price, and if I decide to end my services I'll have to pay over $They're using very deceptive tactics in order to charge customers more

We have had constant telecommunication issues including our internet and all phone services including for the last months I have called local sales reps regional managers the ATampT office of the President all to no avail It is actually worse now than it was before Originally it would go up and down sporadically Now it goes down hard for days We can39t even get them to forward our main business phone and fax numbers

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Ive been trying to resolve several issues with AT&T for the last weeks and I'm only getting partial response all my services have been affected cell serviceinternetuverseDirect tvand all have been mishandled and been overcharged from what was verbally contracted to me during recorded conversations credits have been issued to some of my accounts but because of the overcharges they are not true creditsplus I have made serval call out to to the highest office at AT&T and they have been unansweredMr*** *** @ the office of the president has given me his direct line but I have placed a call each day since Sunday Feb thru today March and still Zero ResponseI have been told by other representatives that ever since my problems with the system on Jan 18th til pr

We had DirectV bundled with universe in my daughter's name She moved and I called to get it changed over to my name because I am a retired AT&T employee and I get a discount When I called they told me that it was bundled and I had to call and get that changed before I could get my discount After several calls and several agents, they told me that they had cancelled that account and changed the account to my name They gave me two account numbers one for directv and one for my phone and internet and they applied my discount and I thought everything was settled I got my first bill for the two accounts and paid it promptly
Yesterday, July 9, I received a bill under the old account number as new service for $ This is in addition to what I had already paid them for the other two accounts I had set up It appears that they changed the old Uverse account to my name I now have one uverse account bundled and a directv and att&t(internet and phone) I have tried to e

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0this is in general, I have had to call ATT and Directv owned by ATT several times in the past months and it is the worst customer service I have ever encounteredI still have directv but am about to terminate the internet through them
Product_Or_Service: ATT DLS and Directiv

Over paid bills because of billing and disruption of serves.I contacted them number of timesThey promised to correct and credit my account.But didnt
I had my Direct tv services changed to AT&T which was in my name to wife's name to in order to gain discounts and fiber internet.I also added New phone services, Fiber internet,Cell Phone,and cable TV.My charges for these services without discounts are $488.00/mo
I paid my final bill with Direct TV under my name (*** acct***)in full for $on 11/14/2016.I then received a bill from Direct for which I paid on 12/5/2016.(Why...I'm not certain.) The next bill I received was for which was paid 12/6/My services were disrupted on 12/14/because they billed me for $436.53, which I paid so I could get my services restoredSo in less than a month I paid $
When I contact AT and T they said they would credit my account for their errors by not billing me for Jan and Feb of In Jan I recei

AT & T has charged me several restoral fees due to the fact they never had contacted me via second phone numberI had told them to ALWAYS call mycell
AT & T has charged me restoral fees due to the fact they are horrible at contacting customers to remind themI told them to contact me on my cell number for years in a rowNever call my cell phoneThis past month I never received a bill or late noticeCustomer service said they had BUT I KNOW I DID NOT receive onePrevious month I had called the automated customer service to pay my billIt put me on hold for one hours till the cut off time then my bill was lateI had called the manager and she did nothing about itAT & T is engaging in deceitful practices to extract fees from customers as bank doA Class Action Law suit needs to be filed for all customers who were taken by AT &TI had just spoken to a "LIFE" customer service worker complaining about thisI had told her for AT & T to call my cell phone to resolved thisShe

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My parents are elderly and I handle all of their utilities request for them I called to cancel their phone service with AT&T on June 29th Of course you never get to the right person, after speaking with several people I get to a women who says she can help with the disconnection of their PHONE serviceMy parents also have internet with AT&T but wanted to keep their internet connection I only called to cancel their phone service The representative told me the service for their phone would be shut off on Tuesday, July 5th and they would see as much as a two hour interruption of their internet service while it was being reset since we were cancelling the phone service On Saturday of a long holiday weekend, long rainy holiday weekend they had no internet service They still had ph

over charges from a failed deploymentdouble billing from a ghost deployment
A Chronology of ordering, installation and billing of the ATT AVTS VPN replacement upgrade circuits for Artists' Frame Service, Chicago IlInformation compiled and prepared by Keven Engebretson, Director of Technology for Artists Frame Service who also serves as primary site contact for all three service locations
(1) The circuit design phase including our agreed upon circuit and billing expecations
April 4th, - A proposal was issued by ATT rep *** ***It was an outline of the specifics of billed charges and network design, including improvements in speed and cost savings (as secified below))
May of - I was communicating directly with*** *** with the specifics of this order, and it being a replacement order for an MPLS systemAfter working out the specifics of reusing the IP addresses which we currently use in our LAN config, and after reassurances that if we fou

I have been a wireless customer with AT&T for around years now, and that experience has gone about as well as can be expected with any of the big telecom companiesNo real complaints overall
However, I just had Uverse Internet and TV installed earlier this month which, ironically given the complaints I'm about to make, work very well This is the brief rundown of my problems:
When signing up for the new services, I was told that I could contact them after activation was complete and ask to have my new internet and TV bill combined with my wireless bill for an additional $off monthlyI used the chat feature to ask for this to be done, and to cancel my free HBO trialAfter a few attempts with different agents, these things were finally done (at least that's what they tell me...we'll see)
Then, a few days ago I started getting text messages from AT&T and separately from UPS informing me that some equipment was on it's way to meI hadn't ordered any and everything had already been provided at setupI contacted customer service again and was told they would make sure I didn't get the package and to ignore the alertsThe package showed up anywayPromises already being brokenI contacted an agent again and was told they'd have UPS contact me as they would be arranging to pickup the package from my homeThis never happenedInstead, I got an email instructing me to drive to a UPS store and mail it myself by June 6th or they'd charge me the cost of the equipment! Then I get new text alerts stating that yet another package is on it's way! I reach out to customer service again this morning airing my complaints of broken promises and demanding that they arrange for the 1st package to be picked up, and that they not let the second package arriveI was GUARANTEED that a manager would be calling me within the hourSeveral hours passed, nobody called me, package showed upPromise after promise after promise brokenLivid, I contact customer service through chat yet again and demand to speak to a supervisorThey won't give me a supervisor's name or phone number "for security purposes"They keep me tied up for close to an hour with me repeatedly demanding that a supervisor callAfter wasting far too much of my time, they inform me that their supervisor is calling "right now"I get a call with an ID from Dallas, TXThe person answers saying "Thank you for calling AT&T, may I have your name and account information please? They blatantly lied about having a supervisor call meThen the person I was on the phone with wouldn't transfer me to a supervisor claiming they were "in a board meeting"He also would not give a supervisor's name or number--only continuing to ask for my information (that I'd already provided many, many times over) so that "someone could call me back"I eventually have to hang up on that individual and angrily continued the chat with the agent onlineHe finally had someone who claimed to be his supervisor call me (he told me his name was David S*** and said his ID is ***...he wouldn't give me a phone number)This guy had no idea what was going on so I gave him the reference ID for the chat transcript from my chat earlier in the morning where all of the promises were made to have the package picked up, stop the second package, and have a manager call within the hour"David" then asked if he could put me on hold for 4-min to read the transcriptI said sureWithin seconds someone in Vietnam answered not having a clue what was going on, claiming that she had no way to know who David S***, ID# *** is, and that she would need ME to tell HER exactly what department David is inI asked several times to speak to a boss; this was not done and I very angrily hung upNothing resolvedTwo packages I didn't order sitting on my tableZero customer serviceThey literally promised to take care of these thingsThere is irrefutable proof of everything I've just said in the chat transcripts and phone records (at least they'd better be recording these calls)This is the absolute worst business experience I've ever had with any company ever! And the worst thing is...my problems are still unresolved, hours upon hours of my work time has already been used up trying to resolve there errors, and there is NOBODY who can help meOh...and I forgot to mention In a move of desperation to reach someone who could do something, I texted and called the guy who installed my service a couple of weeks agoI've not heard back from him eitherNothing

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had UVerse service for over years and every six months the price increases Each time it increases I call AT&T and they apply a discount They have acknowledged that the service is not good in my area (due to infrastrcture) and every time I call they use it as an opportunity to upsell me on other services When I got my bill this month the cost had almost doubled for no reasonService is exactly the sameI called customer service and was transferred twice, but no one could help I spend hours trying to get to the right person each time I call They all try to get me to upgrade my service for more money but no one could explain the rise in cost or help me bring it back to my previous monthly rate I have had to make several Revdex.com complaints about AT&T, and only AFTER the Revdex.com gets invo

DSL plan was for $for months AT&T have not honored this plan I have had to call them each month because they billed my account $
I accepted a DSL plan last October at $a month for one year AT&T has not honored this plan since I accepted itEach month I have had to call them and get them to adjust my bill from $to $ Now they are telling me the plan is no longer available

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0For the past several years, *** has continuously sent me unwanted and unsolicited advertisements in the mail I have asked several times that *** stop sending me advertisements I have even asked to speak to supervisors since *** seems to simply ignore my request For the last few months, I stopped receiving the solicitations I am with the military currently stationed in Texas and have a temporary residence where *** started sending more solicitations to me for internet services (my temporary residence includes bulk service and I have no need/ability to use ***'s service) Within the last week, I contact *** for what seems like the millionth time and demanded a member of the ***'s executive team reach out to me about this continued harassment *** does not respect my wishes not be

2/13/Discussed price with AT&T chat personnel of $80/mo for month followed by $per month regular price is not honored by AT&T billing
2/13/Stand alone Fiber Mbps was ordered on line by myself with ***'s (ID 42241341) assistance Price assurance of $a month for months after which the regular price is $a month, although the displayed screen price was $per month for the regular price I was informed that the screen price was in error by *** on the AT&T chat service
2/14/Chat with *** about printed error I was assured it would be corrected
3/9/ATT fiber installed for *** Order Service started
4/18/ chat with Lee about bill error (i.eregular price $119)
5/15/ call with *** and*** supervisor RC who verbally confirmed printed ATT billing error and a corrected rate that would be $per month after months Open ticket *** noted on

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Address: 2159 W Nine Mile Rd, Pensacola, New Jersey, United States, 32534-9414

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