AT&T

ABSOLUTELY horrible customer serviceI am so dissatisfied! I changed plans exactly a month ago and have had to contact them to fix a billing issueI contacted AT&T on separate occasions, I chatted online twice and also went to different store to correct the issueIt is still not resolved.Every time I spoke to someone, they assured me it was updated and correctedI asked to speak to a supervisor, and no one contacted me
I have never been treated so unprofessionally or had to deal with billing issues repeatedlyThe quality of customer service is absolutely horrible.I would never recommend AT&T to anyone

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My two year contract ended on September 19thOn September 17th, I spoke with *** (Employee *** who offered me the following deal: DirectTV $58.64, Internet $10.00, and Phone $for one year The total, before taxes, would be $ When I asked for a transcript of our call, he told me he would email me a summary; he did not do this
Today, I received a bill for $ When I called and spoke to an agent, I was told that there are no offers for $phones, and I would have to pay $a month for it I gave him ***'s information, and so this gentlemen transferred me to customer loyalty
There I spoke to *** (Employee #***) He told me the same thing; the best he could do would be $a month for all three services He would not honor ***'s package offer

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had AT&T U-Verse installed November 12th 2016, days later the service stopped workingI called AT&T went thru the troubleshooting with the representative from the technical deptAfter explain to them that there are no lights on the any of the boxesdays later a tech person came to my unit and said that the system is "not working"Which I knew thatHe then called AT&T I spoke to a *** out of there Maine office who gave me what she said was her direct telephone # XXX-XXX-XXXX*** assured me that I would not be charged for the days of service and encouraged me to obtain new boxes and continue with U-Verse serviceas a courtesy they would give months of free HBO and CinamaxI agreed
I received a call on call from a Sunrise Credit Services Inc on December 16th stating the

AT&T failure to adhere to verbal and written promotional rates since I switched services from AT&T U-Verse TV to DirectTV I previously had AT&T bundle pricing including internet service New bundle pricing offered verbally and in writing through DirectTv offered NEW internet pricing at $30.00/mo AT&T has continued to bill me since AUG at $67.00/mo My monthly bill has accumulated late fees and has been disconnected once in NOV since I have never paid the billed amountReason, my bill has been incorrect EVERY month I have provided copies of the Promotional Bundle pricing which resulted in some credits for months but they continue to *** at the incorrect Internet rate of $67.00/moThe only contact info provided by AT&T is XXX-XXX-XXXX which ALWAYS connects with overseas Customer Service in the Phillipines, Jamaica or Mexico Poorly trained Customer Service Reps have been unable/unwilling to connect me with anyone with authority in US to correct this billing error

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On November 3rd, home phone and internet (Uverse) was not working I called AT&T, and the online technician guided me through resetting the modem, this was done twice to no avail Phone and internet still did not work So, an appointment was scheduled for November 6th, to fix the issueOn Monday, November 6th, I talked with a customer care representative, whom I was filing a complaint with about services and sharing after being a customer for over years, I am ready to cut ties with At&T This customer service representative looked at my current services, and suggested I switch from what I currently have to "fiberoptics"...she said this was a better, more up to date and cheaper than my current product So, listening to this representative, she set an appointment for Thursday, November 8,

I was told that I could try AT&T uverse system under no contract and could cancel at anytime by a sales associate I cancelled and have been charged
I have done everything I know to do to resolve this issue with at&t I was sold a service under pretenses I cancelled the services and have been trying to work this out ever since (March - august ) they have now put this against my credit any help would be greatly appreciated

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I have had ATT for a long time and needless to say the customer service is a nightmare for consumers, its very sad that a such a big company can not offer good or great customer service, I have spent about WEEKS back and forth with supervisors customer service agents managers and wow I'm in shock about how bad the service is how misleading the agents can't be, when I called att weeks ago to find out about what specials they had for uverse tv and internet I was informed that if I signed up I would receive a free iPhone So I said ok sounds good ill do it, the agent set me up for the uverse and internet, verified that my phone number could be able to be ported over from the old company but then said I can't port it let me transfer you to the porting department, ok she actually transfer m

Do not trust anyone with AT&Tthe'll deny any price you agreed to with them after you sign your new contractAT&T is becoming a third world country companylies, fraud and unethical employees in all departments

I moved from Tyler, TX to Fort Worth, TX in January I moved into an apartment complex that only offered AT&T Today is May 2nd, I did not receive my service until the end of March, that is monthsMonths of phone calls, headaches, the runaroundThey had a resident in the apartment before me that did not shut off their service, and could not figure out how to get mine connectedI logged hours of phone calls dealing with these peopleI even had representatives in my home trying to figure this outBy the time service was finally installed, I was promised no installation fee, months of free internet and a gift card for dollars days later I receive a bill for dollarsAre you kidding me???? So I called and they tell me not to pay the bill they will open an investigation and get back to meThen I received a second bill for dollarsNow I have reached my limitI have escalated this matter to the presidents office I get a call from a guy by the name of Rob, that tells me he is sorry but there are no notes in the system and he is not able to do anythingJust a side note...I am a redhead, I lost my mind! I got the bill down to dollars, of the dollars when I was supposed to pay dollarsI have never in my life had to fight so hard to pay someone to provide me service that I pay for, to be treated like a liar and a thief I hope that anyone reading this understands that this company is only out to satisfy themselvesThey do not care about the customers, nor do they care about customer service Its not like I was asking for the moon I was told my months free would equal $Someone please explain to me how making it right and keeping your word for $is not acceptable If you have a choice, please do not choose themAnd if you do, I will keep you in my prayers

Service Type: Residential ServiceAccount: noneAccount: noneReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0MY NAME IS *** *** AND LIVE IN *** *** IN *** *** AT&T CONTRACTED WITH A COMPANY NAME *** *** TO INSTALL UNDERGROUND FIBER IN THE SUBDIVISION I LIVE IN THIS COMPANY IS MAKING A MESS DIGGING UP YARDS PUTTING DIRTY WATER IN STORM DRAINS WHICH I THINK IS A ENVIORMENTAL VIOLAION OF *** COUNTY TENNESSEE ALSO NOT CLEANING UP THEIR MESS NOT SHIELDING MUD WHICH COULD CAUSE RUNOFFS WHICH ALSO MAY BE A VIOLATION DOING DAMAGE TO DEVELOPEMT INTSALLED DRAINS OUTSIDE THE FT EASEMENT AND SCREWING UP THE NEIGHBORHOOD

I have never had a good experience with AT&T when changing or upgrading wireless services My first experience adding and upgrading my service cost me a $bill The next experience I specifically told the agent that I did not want to do anything if I was going to get a $bill I was assured I would not have a $bill - I did I again added and upgraded my service in November The most important thing I stressed to the agent is I did not want to do anything if I was going to get a $bill I was assured I would not have a bill that high and he would notate the account to waive certain charges I got a bill for $(close to $600) I tried to get resolution and was bounced back and forth from the customer service center to the local store and customer service agents hung up on me I finally asked for the Regional Mgr to call That was a week ago Went into the store and was told she would call me on Monday (today) I've not received a call Trying to do business with AT&T is stressful....there is no way you can protect yourself from the high bills I wish you could trust big business I, like many working families, can not afford a $phone bill I would love to know the correct questions to ask or proper way to protect myself in the future from this happening I have never had a good experience when dealing with change or new service with AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I filed a complaint against Direct TV that included AT&T services as wellAll services were to be disconnected on 4/29/and to my knowledge were as the new provided connected on that dateOn 5/I received a bill from AT&T for $with Phone/internet and directtv being billedI called and eventually spoke with a manager named *** is advised she was the end all, manager of retention and customer service and there was no one else that could assist as the bill is valid and there was no disconnect order placed, she said "unfortunately you never called to have the service disconnected" I advised her that I did call and also had a complaint with the cancellation information as well Case #XXXXXXShe basically said I was a liar and the bill is valid, she can cancel as of today my cable and

advertising/Bait and Switch -
My son is in the Navy, so I needed a plan that offers international serviceAT&T currently offers on the att.com/bundles page a bundled plan that is for a flat $It offers the unlimited plus plan that includes service in Canada and Mexico, plus a $directv select package (which includes receivers, Dvr, etc.) for that bundled rateThere is nothing on that page or in the fine print that shows an access fee per lineThere is a similar plan offered on www.att.com/plans/unlimited-data-plans.html that shows the same thing, but with the access fee per line shown and in the fine print
I called Sunday and signed up for it at 855-483-I also signed up for an upgrade on the tv package for more hockey channelsThe person that I spoke with confirmed approximately times that there was no additional charge for extra phone lines, and that it was a flat rate for the unlimited/tvI have multiple screen shots of the bundle and the fine print on the att websiteIt says nothing about additional per line access chargesI always take screen shots when ordering anything online
I called yesterday when I hadn't received an email confirmation of the priceI needed verification before the directv was installed on July 5thI spent hours on the phone being transferred, told that I can't get something for nothing, being told that I was incorrect, etcFinally a supervisor listened to me, and looked at the fine print on the siteShe stated that I was correct, and that they would honor the priceShe said that it would be escalated to customer relations to be resolvedOf course she then sent me back into the queue, only to be rerouted another times to people who couldn't help meI talked to about -different people in that hours in both at&t and directtvI finally gave up instead of wasting my Saturday
I called back today, and spent hours on the phone againFirst, I was told that it wasn't a bundle - which is clearly isI finally was routed to Kevin in customer relationsHe agreed that the offer details said nothing about a per line charge, and also that it was misleadingHe said that it should be the plan offered on the different pageI told him that it's apparently notHe then said that they wouldn't honor the advertised priceI said that it was advertising, and also pretty much a bait and switch since I would have been billed for almost $more than the stated priceHe "wouldn't comment on that since he's not an attorney"I asked why I was lied to by the initial customer service person, and the supervisor who said that I was correctI was told that they were just wrongI asked to be called back by the department headI also then asked to be placed on the unlimited choice plan, and for the directv installation to be cancelled
We've been customers for over years through multiple name changes, etcI know that they can change pricing on a whim, but don't advertise a plan for over 3- days then say "sorry, but no." What would have happened if I hadn't called? What if I hadn't taken screen shots in case they changed the terms (Again, which I always doI've learned to the hard way over the years)? Would I have been stuck for the next months with overpriced service since Directv is a contract?
It's still offered on the siteMy daughter just called, and was told by a person at the aforementioned number that the plan was still availableThis is ridiculous

Horrible customer serviceI downloaded an apps onlineThat apps has a function to allow me to make long distance callMy friend has the same apps and she has no problem, no additional charge with her T-mobile wirelessI did pay the apps for the serviceI even called AT&T and spoke to AT&T agents to double check that I will not get additional charge from AT&T for the callGuess what? They charged me $for 81min call(unfortunately I signed up for auto pay, I got charged without knowing what was going on)I called AT&T to dispute the charge since May 13thI spoke to multiple AT&T agentsEvery time I call, I was told a escalation team member will call me back after investation, but guess what, no response at all, not even one single call back from themAfter waiting more than a month, I have to call my bank to dispute the transaction while continuously waiting a response from them(I was still hoping a call from them at that time)Another weeks passed, still no call, no response from themJust right after my bank was able to help me get money back from AT&T, AT&T sent me a letter for past due (exactly the same amount of money returning to my bank)The worst thing is AT&T will stop the service just two days after I received that letterThere's nothing to do with my internet service, so I asked AT&T agent to separate the internet service from the account because I need the internet for my workTheir answer is NOThey said they can't do anything and I need to pay firstNow I have no way and no time to setup another phone and internet service before AT&T disconnects the service
AT&T overcharge, has horrible customer service, never make their promise for returning a callcustomers end up being sufferedLook at the amount of complaints onlineRevdex.com should do something with this companyPeople who suffered from AT&T poor customer service and unreasonable overcharge should speak up and let everyone know their horrible experience with AT&TThis company should only deserve C or D rating, truly

ATT billed me $on Nov 8, and $on Nov 26, ATT will not help after speaking to people They cannot explain my overcharge
Problem date already stated I spoke to a customer service rep today and a management analysts of some type I wanted to know why I was billed two times The first person did not know and blamed it on "corporate" The second person said she could not see my account on line
I believe that AT&T owes me a credit for billing me twice in one month The fact that they want to change cut-off dates does not excuse the double billing and the computation must be wrong I want a credit on my account for the overcharge ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In May I cancelled service with AT&T/DirecTV because I switched to Spectrum I received what I was told would be a "final bill" of $(approx) which was promptly paid I then got another bill in June/July-I paid that thinking it was maybe a charge I missed or underpaid by accident I then got another bill in early September I called on a Friday (I believe this was on Sept 8th) and spoke to a representative, and was told they had put my account "on hold" and the charge I was getting was from that I explained I cancelled service in May and never wanted my account put on "hold." The guy I talked to told me he would make sure he cancelled the serviceI then explained I wanted any money I paid after the $back and to make sure my bill was 0'ed out I was told to expect a call from a super

I think the att company are thief I was out of town for family business and I had set a payment planfamily importance got me businessso I forgot all about the paymentmy monthly bill is bucksthis nasty thief company charge me 70$ extra on my bill
I hate att so muchi try to leave themthey told me I would have to pay this bill plus pay to leaveI hate this company so much
HATEEEEEEE
I WISH I COULD POST THIS WITH OUT NO STAR

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had some financial hardship I called *** to ask the representative if I could pay $today and post date payments for $for October 5th and October 19thI was told by the representative that this could not be done even after explaining that I am unable to make the full payment

I ordered new AT&T service over the phone on 12/12/and was offered the buy one Iphone and get the other for freeI was interested so I provided the customer service rep all of my information, she ran the credit check and stated I did not need to pay a depositI would only required to pay the deposits for the phones which came up to $I completed the call and was given both new numbers and emails welcoming me to AT&T with my order confirmation explaining what I purchasedWithin hours I receive this email message: Order canceled
Dear ***,
We are sorry to say that order 56-*** that you placed with us on 12/12/has been canceled because you didn't accept our Terms & Conditions, or an order cancellation request was received
Order Number: 56-***
Although I did accept the terms and conditions, I was told my order was cancelled because I needed to go into the store and show pieces of identificationThat was never explained to me and had I know that I would have just went to the storeI ended up going to the AT&T store and basically starting from scratch ordering my phones and because the employee's couldn't find my original order, I had to pay $AGAIN!!! Overall charging my debit card over $within a week and they are still holding the money they owe and have yet to explain why the order was taken over the phone in the first placeTalk about lack of common sense

I placed and order with a AT&T agent to switch from Uverse to Direct TV and my order was cancelledNow AT&T will not honor the order I was quoted
On May 10, through a chat conversation, I asked an AT&T representative a quote to switch my bundle from Uverse & Internet to Direct TV and InternetThe woman gave me a quote and I asked her to place the orderShe schedule the installation for 5/11/from 1p-4pI took the day off from work to have the work doneOn 5/11/16, I called at 12p to try to narrow down a time for the technician to come, and I was told the order was cancelledI asked why and the other chat agent could not, or would not help meHe asked me to call Direct TVAfter hours of being re-routed and call drops, an agent advised me that what I was quoted was all wrong and does not exist and the order could not be honoredUp to this point I kept advising everyone that I had the quote in writing with the confirmation number of the orderThe original agent that a