AT&T

At&t billing service is horribleIts been over months since I've asked for a consolidated bill of my Wireless, Internet, and DirectTVIts been now two months of confusing bills, late fees, and re-connection feesService reps say one thing and their notes and invoices say anotherDo you think anyone their really cares about keeping me as a customer....nope! They have an arrogance about them that make me feel like I need them more than they need meSo disappointing!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Att has been putting a great deal of pressure on making their customers do paperless billingI have three times had to call and tell them to not change me over as I prefer to receive bills in the mail and mail checksI have used this system for over years and I want to continue to do soI have excellent credit and pay my bills on time
However, I believe in an effort to "push" customers into paperless billing which I am sure from there end is more cost effective and gives them access to my finances, they are sending my bills later and later making it impossible for me to receive the bill and mail it back before their "due date"For example, I received my bill yesterday evening, 10/10/from the postmanIt is due 10/16/There is a $late charge if not received by the due dateWith

This is such a horrible company! AT&T does not fix an issue they just send technicals to divert you from fixing the real problemI requested to cancel my acoouny back in April and in August I still have to deal with unauthorized fee of $processed on my accountI am so furious especially because I spoke to someone who assured me that this would not happen as I sent in my equipmentWhy am I being charged this fee??? I have told everyone I know and I will continue to spread the truth about this horrible company!

I have at&t home phone for years until I added a dsl internet serviceEvery monthmy internet keeped disconnecting and they tell me I didnt payI always payed monthlybut I asked them something was wrong it was to much $ I was payingI complained on a weekly basis and tgey fixed nothingFibally I disconnected my intetnet months ago and tgey apologized for tge misunderstanding and said they would refund tge excess $ ive payed.now im in collections tgey never fixed my issue and continued to leave unkonwn account openunder my nameHelp me they allowed stragers to open accounts even though I yelled over and over to stop my account my home #
Product_Or_Service: Panasonic //At&t phone and wireless
Account_Number: XXX-XXX-XXXX

Now that AT&T owns Direct TV the customer service is the worst I have ever seenNo one knows what they are doing and you need to go the cancellation department before you get anyone that can actually help youNo more English first customer service and the language barrier is obviousEven if you want to cancel you get horrible customer serviceI truly regret giving them my Internet, cell phone, home phone and Direct TV businessi plan moving everything over to other companies

This is an abbreviated story of my experience with ATT/Direct TV from Sept to Present I have a page detail document of every phone call, service call, etc if you're interested You can reach me at ***@gmail.com
From to Sept I would get ERROR CODE was on all my TV's for long periods of time After phone calls to customer service and waiting on the phone for a total of 5+ hrs (combined total) I had no choice but to sign up for the month Service Protection Plan @ $7.99/month in order to have a technician come to my home Appointment set for September between 12-PM
On Tuesday, September the Direct TV technician came to the home The extent of his diagnosing the problem was jiggled a few wires The television came on and he assessed it was a loose connection, though I had previously made sure all connections were secure & tight There was no other diagnostics performed That evening I again received the error code on all our televisions
Call the following morning and was set up with the next available Tier service call for September between the hours of 12-PM(Case pin ***
September the Tier technician (Michael) arrived The technician undid the cable to the server He said the cooper connection was warm and blacken He spliced a new connection to the cable and went outside and checked the cables in the exterior AT&T box The television came back on The technician noticed the satellite was not installed properly and added a supporting bracket to bring the satellite installation to code
From September to October, I would get brief periods (3-seconds) where the television would give the error code messages of &
On October Direct TV did not function & I again received the error code on all our televisions I called Joe @ the case management number (800-442-1635) I was given and was scheduled for another Tier technician service call with a supervisor for Friday, October between 12-PM (Case pin ***
On October, Friday I arrived home before the scheduled arrival of the technician I turned on the TV to find it working The Tier technician (Michael) & supervisor arrived Since the TV was working, no diagnosis was done and they left
On October, Saturday during the game of the World Series, 9th inning with the bases loaded (I'm serious) I again received the error code on all our televisions I again called the case management number (800-442-1635) and was now scheduled for a Tier technician service call for Tuesday, October between 12-PM which was the earliest they could come out (Case pin *** NOTE: Missed game of the World Series which every sports writer I've read said was the best World Series game ever played
On October, Tuesday I arrived home at noon to await the service call The technician did not come until 4:PM outside the GUARANTEED noon to PM service appointment timeThis technician was methodical and was actually performing diagnostics on all the equipment Problem identified & fixed, but because of the late arrival, I missed taking my year old grandson out trick-or-treating
The next day I called Direct TV customer service to see how I could communicate my Direct TV experience and seek reasonable compensation After talking with several agents, I was eventually connected to Justin with the Direct TV Loyalty office (877-999-1083) He asked what I thought was a fair compensation and I replied:
Compensate the cost of taking vacation PTO for the 1st2nd & 3rd service calls that did not resolve the issue I provided my hourly wage and it figured to be $ [day - hours each day of vacation time taken @ my hourly wage of $(x x $= $747.45)] OR I believe one year of free Direct TV - Premium Package would be fair & reasonable compensation
Also, not meeting the GUARANTEED technician arrival time of 12-PM on October and missing taking my grandsons treat-or-treating evening should have some merit
Justin said he could not authorized that and would pass the request to higher headquarters Justin provided me with the reference number #X-XXXXXXXXXXXX and informed me I should hear back from Direct TV management / higher headquarters within 7-daysNot hearing back after days, I call on November and was instructed to file my complaint via certified letter to the AT&T Corporate Office Not hearing back for MONTHS, I call Direct TV Loyalty office to inquire about my case #X-XXXXXXXXXXXX on January They informed me the case was still open I used the 'Chat w/ATT' on January and talked with Manilyn D She too informed me she could do nothing
I think I can say with some confidence I being blown off by ATT / Direct TV
Feel free to email me if you'd like to read my detailed account (pages) of my dealing with ATT / Direct TV
***@gmail.com

This company has lied to me regarding my billThey constantly adds hidden costs and have aweful customer service Months after I canceled with them, they are still trying to bill me despite having already paid down my bill

LANDLINE - customer service agents mislead me manager never returned call 2nd mgr avoided answering my questions kept saying 'case closed'
Told customer service (*** from Ohio) landline cost to high, may cancel account Changed to Call Plan and disconnected long distance Told me cost would be $plus taxes/month; approx $12/month
rec'd notice from at&tnow on call plan and $one time fee
call at&t, told customer service I wasn't told about charges to disconnect long distance and paying higher cost than what was told to me on She would only tell me what current price was and couldn't/wouldn't help me with lower price from call Asked to talk to manager Told I had to set up appointment Set up appointment for next day between 8am and 12pm
call at&t told customer service I wasn't happy and wanted to talk to manager Had to give my entire story to her before she would let me talk to manager

Service Type: Business ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On May 10, we were contacted by a Sales Rep for At&t and offered to lower our business phone costWe signed for the lower phone lines and U-Verse They billed internet on both the U-Verse bill as well as the business lines bill At the same time the business lines were no longer working with the elevator and door entry call back With this being a senior living apartment community this poses a danger to the residence The office manager and myself (corporate office) call no less than times to schedule someone to come and fix this There have been NO technician out to the property to fix this problem Then on this months bill we were charged a line cancel fee which was not disclosed on the quote I feel like we were victims of the Bait and switch on the price, and we were d

I have no energy left to fight with AT&T billing dept because I think that it is pointless of trying to get this error fixedThis has been going on since 12/and now it is April I have spent countless days and hours on the phone in hopes of correcting a billing error which was made by AT&T I normally pay around $per month, the bill skyrocket up over $1, They charged me for a wireless phone that I do not have and there is no wireless account but I continue to get chargedLast month I received a credit which was not enough of $$only to find this month they charged me another $ I've never had a wireless account with them, I have Sprint I believe the entire billing support team needs training or better yet get fired I would love to give them a "0" zero on the rating scale

I HAVE BEEN AN AT&T CUSTOMER SINCE SEPTEMBER 2017, AND EVERY EXPERIENCE I'VE HAD WITH CUSTOMER SERVICE, SINCE SIGNING UP FOR NEW SERVICE, HAS BEEN A NIGHTMAREI HAVE CALLED AND SPOKEN WITH SEVERAL PEOPLE DURING ONE CALL, AND RECEIVED CONFLICTING INFORMATION FROM EACH PERSONWHEN ASKING TO SPEAK WITH SOMEONE IN MANAGEMENT/SUPERVISOR, THE ANSWER IS ALWAYS THAT THERE ARE NO SUPERVISORS/MANAGERS AVAILABLEI ASKED SEVERAL TIMES FOR THE PHONE NUMBER TO CORPORATE, AND WAS TOLD THAT THEY DID NOT KNOW THE INFORMATION FOR CORPORATEEVERY SINGLE PROMISE OR PROMOTION THAT WAS OFFERED WHEN I SWITCHED FROM A DIFFERENT CARRIER, WAS NOT HONOREDI HATE THE DAY I SWITCHED MY LINESMY FAMILY (MOM, SISTER, BROTHER, AND SISTER - IN - LAW) ALL USE AT&T, AND WE ARE GOING ALL LEAVE ASAP!!!

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hi, I spoke with *** customer services the beginning of May about internet services they confirmed that the services would take to daysIt has been weeksThey told me Iwould be able to hook it up myself once the equipment arrivesThe cords came and I had difficulties with the products I contact customer services and spoke with different representativesThey are telling me that my modem is not compatible which in the begiing someone told me it would work and that was the reason for me not ordering a dhl deviceNow they telling me I need to pay 100$ plus shipping and handling for their products which was never stated in the beginning when I which to their companyI haven't had services with the internet in my home over weeksMe and my daughter uses internet for school and work related

I have been trying to get Landline services from AT&T for over a week I have even talked to mgmt I still do not have svc & may lose my job
I have been trying to get landline service for over a week with AT&T It appears that most of your customer service representatives are incompetent I have been promised installation every day since Oct the initial call to request service was September The service was supposed to installed on Oct 3, then Oct 4, then Oct 5, now today, Oct
I have even talked with manager, on Oct 4, and she guarantee services would be installed I may have lost my job working from home, which is the reason I needed the service If the job is lost, there will be no need for services
I hope that *** will resolve these issues If Time Warner offered Landline services, I would used them, there customer service is so much more competent
*** ***
(XXX) XXX-XXXX

AT&T has the worst customer service I have ever dealt with.on the phone and chat lineAT&T added services that I did not request and I was told previously that my bill will not increase, it did a month laterI requested a copy of the chat and they were never sent, since I was kept on for over minutes the first time and over minutes the second timeThey did like my comments and the time I was kept holding, they choose not to send itShame on AT&T for prying on the Elderly and military veteran, they have no conscious, by over charging us and adding services that were not requested

Service Type: Residential ServiceAccount: fraud acctAccount: fraud acctReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0At&T did a hard credit pull on me and I have never had service with this company I checked my credit report and there was at&t The hard credit pull was done in 1/per my credit report

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for a AT&T Internet where I paid $a month for MB service At the end of my month agreement, I called AT&T and signed up for a special with 100MB service that would continue with a payment of $a month I did not even want or need 100MB I only switched to keep my bill at $ However,I was billed $a month for three bills now (and continuing) I talked to *** from AT&T on 8-19- He assured me it would be fixed on the next bill I talked to *** on 9-18-and she assured me it would be fixed (billed at $a month) on the next billThree months later, it is still not fixed

Waited for days for installation of service Still no service No technician showed up or even received a phone call No other internet service available in area, otherwise would not be waiting

I've had internet service with ATT for a while now and it was always slow and never met the expectations I have with ATTIt started getting worse for the last monthsI tested speeds at and less when im supposed to be at which I pay over $every monthCalled and tried to resolve thingsSent a tech over, but nothing was done to address the situationThey just replaced my box, and stillSame horrible connectionI feel as though I've been scammed of my hard earned moneyIt was also never Unlimited which they promised when I first started servicesTheres a data cap all this time which they never explained beforeI'm appalled
Account_Number: XXXXXXXXX

I would have to rate att for business with a starIf you are a business owner look elsewhereThey are constantly calling you to "help" you with your business., which in reality is a sales pitchAfter numerously asking them to stop calling and to send by mail any sales pitch for me to review, they have not stopped any calls and have not sent anythingduring my busy season, I work + hours a week and need to answer for sales callswhen you call to complain, they ask for your #, business name , email account n pin #Since you can not remember your pin since it is given to you and you can not chose 1, and it is not included on any bills, they have to assign a new one, every single time you call, via email, which means you must take further time away from your work to get into your email to retrieve the new pin # that again they assign for you, before they can do anything to help
After all this you will still continue to get the annoying and interrupting phone calls when you are so busy you don't even have time to eat lunch ! How can a company keep business owners, when they have such poor customer service set up for businessesSuch a poor method of "security" purpose when complained about not being able to pick own pin #Save yourself the trouble and go with a company that treats your business as well as you doand thats certainly NOT att

I would never ever use this company for anything ever againPoor customer serviceVery unprofessional responses and actionsNo regard for people's property