AT&T

Ordered DirectTV service after promotions ended with UVERSESince then, billing and customer care has been no help On October 15th, I placed a call to AT&T in regards to my current bill status, which had risen exponentially to $from $When speaking with the rep, he stated that my current promotions had endedHe proceeded to tell me about DirectTV and their current promotions matching my old rates, which would include the new Iphonewith this purchaseI am an existing customer with AT&T wireless, he and another agent failed to explain or know proper protocol that this is only for NO PORT INS ONLY, as an existing wireless customer this does not apply to meI was assured not only by one employee but by two! I go into the AT&T store to get the phone and the employees proceed to explain that I cannot get itThe service for DirectTV was placed to be installed on October 22nd the following weekendI had many failed attempts at someone explaining to me why they could not

Reward card for service, hung up on by supervisors and lied to by customer service reps I ordered service of the internet and phone before moving into the houseAfter moving in I got a ad in the mail to get ufor a reward, so I called and asked to be upgraded to that with the rewardI was told it was done after talking to different people in one dayWell fast forward to today and I got a reward cardI asked about the rewards as well as about my horrible internet serviceI kept the chats to show all thisAnyway After chatting with two different people I was told my service has been upgraded to the package with better internetWhich I was happy with until I asked about the reward from my first orderThe [redacted] chat person tells my the rewards cards are no longer available according to her supervisorI asked for her supervisor and got a call from him, only for him to say I can get you a rewardI said so did my upgrade cancel my 300.00, he

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Every single time I have to renew my Lifeline AT&T tells me I didnt send it in. I mailed it twice. Once in September and just last week sent another. Im ready to say screw the home phone. Im sick of this happening every year and I have to make complaint for them to find the forms I sent.

I am disputing a $charge for a "restoration fee" on my internet account.AT & T is trying to charge me $for a "restoration fee" A fee I was not told about or aware of AT & T is constantly trying to come up with charges to pad the bills A couple of months ago AT & T misapplied a payment meant for my internet service and applied it to my landline account Ever since this misappropriation, I've had hell trying to get my accounts rectified.I am protesting this charge No one notified me about of this charge before hand

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrOn XXXXXXX I along with my fiancée attempted to combine services through AT&T and DirectTV I had a community account through AT&T UVerse services Internet and UVerse TV and she had AT&T Uverse internet and DirectTV We contacted the support number as directed This was provided by AT&Ts mobile app The representative was helpful and assured us that she understood the request and created orders to establish service at the new combined residence my fiancees existing house She confirmed the orders and took a deposit of for the service We were then forwarded to retention department to cancel my fiancees DirecTV account Apparently the combined call center can't handle both services I pleasant lady in Charlotte NC spoke with us for about an hour She mentioned that the previous representative wasn't able to proper

My name is [redacted] I have a account with AT&T since March 23, Today is April 10, I opened an account with At&t not even a month from today date and I am already enduring issues with prices that were promised to meIf your thinking of switching your service with AT&T or Direct TV don't do itshop around but don't take their services despite what is said to youI made numerous calls to the customer service representative and nothing seems to be rightI've spoken to Ashid, Vincent, Kenneth, Rawna, Audrey, Jackie and a supervisor today by the name of GladysThat's a matter of people in less then weeksShe assured me that my bill would be what was promised to me at the beginning of our conversation when I opened the account with themDon't do itIf your thinking of switching!!!!!!!!!

AT&T'S CUSTOMER SERVICE IS THE WORST I HAVE EVER DEALT WITHI am beyond frustrated with this companyOver a dozen representatives over the last 2+ years have promised specific rates which then don't show up on my billWhen I call back to discuss the incorrect billing, they often promise the same or lower rates and then *those [redacted] rates don't show up again! This company has become too large and fragmented, and it seems there is little to no communication between the various departmentsRepresentatives also seem to lie or mislead customers about rates and offers, and there is no consistency from call to call I have been an AT&T customer for over years but simply cannot continue with this company any longer

After being an AT&T Mobility customer for 20+ years, since they acquired Cingular, no issues with AT&TThat is, until I thought it would be a good idea to bundle all of my broadband services into a single entity - AT&TSo, instead of paying Dish for satellite, Comcast for internet + landline, and AT&T for wireless, I took all of my business to AT&T on March 28, Big mistake! Internet does not work nearly as promisedHave had techs come out in the past weeks, all scratching their heads without a resolutionThey "fix" it and as soon as they leave, after an all day of "labor", intermittent outagesWell, for our family plan with mobile phones, that means that we go thru GB of data like it does not exist, And, for each additional 1GB, AT&T tags on $each timeAgain, lifetime value customer of: nearly $500/mo in total revenue from my household, super-prime credit score (i.e., never missed a payment in a lifetime on anything)Yet, when I waste + hour on-hold, arguing with Billing ./ Tech Support / Loyalty / Unified Loyalty, etc., no slack whatsoeverFinally, this morning a DeShwnda (sp?) - Employee Id # [redacted] , out of the Las Vegas call center -- completely unhelpful, with an attitude, told me that they would not honor my request of unlimited under the rates I'm paying nowThis is for overages that are caused by their own WiFi outages - outrageousLitigation materialCertainly FCC needs to know, and consumersThose who are less educated are completely and deceptive are taken advantage of Horribly, antiquated technology, infrastructure, poorly trained and un-empowered associatesAT&T sucks! The CEO, #Randall.S [redacted] ought to be ashamed

I cancelled U-verse service with AT&T on January 26, because I was switching to SpectrumI delivered the AT&T equipment to a UPS store as instructed on 1/26/to be returned to AT&T I have been owed a credit of $84.11, & called on February 26, to ask about receiving a check for the creditI was told that one will be sent in a couple of daysIt has now been more than weeks, & I have yet to receive a credit from these deadbeatsI always paid my bill to them before they were due, but, it seems that they are very reluctant to reimburse a credit in a timely fashion Product_Or_Service: AT&T Uverse Account_Number: XXXXXXXXX

We have had AT&T for years, and within the past months the service has gone down hill We have had internet/phone outages for greater than hrs now, times within months This is unacceptable and definitely does not live up to their 99% reliability advertising Also the care agents have not been able to provide any update as to when the services will be back up and running I work from home, so for me this is my lifeline to work I cannot be productive and lose wages when I am not working So just getting a credit on my bill for the days the services are down does not help me a whole lot My job also gets put in jeopardy as I have to have internet to do my job I would like to know how ATT is going to compensate and resolve these issues for good, so we can have reliable service Otherwise I would like to know how I can get out of my contract without having to pay a bunch of money so that I can switch to a more reliable service company Account_Number: [redacted]

It involve a health issue wen my blood PRS.goes to due to all the stress att causes.for the last year and more I've had nothing but problems internet work then I t don't .they have sent numerous wire repai tech to my home all the days I've took off work all my extended lunch breaks on hold two hours at minimum speaking and explaining my self over over again.I've spoke to a att operated that went over all my issues with service wen we actually fix it was out side wires,he said I he would give me a three hundred sum odd dollar credit and he said it will show up on my bill .I took his name down got his ID number and even gave his info and she still is playing this cat game .since calls are all recorded pull it up .I gave guy name go talk to him.I believe my service is off.really I'm so usto it not working it don't really bother me .but my credit matters.I've bee with att almost ten years Product_Or_Service: Order_Number: [redacted] Account_Number: [redacted]

I received a mailing stating that I would receive telephone and chanel direct tv with uverse for monthly and because I also have the next upgrade of direct tv ist seems that it makes the whole deal defunctAlso the uverse was to be high speed.When time came to install the phone service to the internet I was informed that high speed internet was not available in my area.This is a violation of the install package I signed up forWe were to receive one bill but now we get two bills and the Internet connection is not as fast as before.We have gotten a bill for about $and now another for $55, the total of all bills is more than we had been paying and twice the advertised billing.When I try to get some one to alleviate the problem I get the runaround or get connected to some one in another country that I can not understandWhen I ask for some one in the United States, they say they can not connect me.I wan to know why it is that I can not talk to some one in the U.S.Aand w

Horrible!!!! Had them come out to the house three times to do an upgradeEach time they swore up and down that everything was in place to do upgrade and each time they were wrongCustomer service people are rude and cluelessDon't believe anything they tell youBilling has been wrong from day oneI don't know how they stay in business

I had an appointment to have Uverse installed today between 9- The tech failed to show At 10:I start making calls The tech has indicated he came to my house and no one was home and called with no answer Lie I am home My address is listed on my mailbox and on the sign in my driveway No missed call from the tech The number to call was given when the appointment was set and he says he called another number? I called to get him back out and they said he was not available They want me to take off tomorrow so I can wait again to see if he/she will show Who is going to pay for all my time? I called the support office, located out of the phillipines, and they refused to give me the tech's name or number or supervisor They gave me a case number [redacted] I am very dissatisfied and would like compensation if I have to take another day off Product_Or_Service: Uverse Order_Number: [redacted]

The ATT billing system is a messAfter numerous phone calls and giving them the tracking info for returned equipment they still want to bill be for not returning it (161$) Lousy service!

Service Type: Residential ServiceAccount: [redacted] @gmail.comAccount: [redacted] @gmail.comReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have an ongoing problem with my billMy bill is supposed to be $and around that until 04/Every month I have to contact you all to credit my bill for a receiver feeIn August my receiver had to be replacedI sent it back as requiredNow you all charge me for a receiver I don't have that is in your all's possession and has been since 08/08/I have written correspondence on this whole situation which has been grossly mishandledEver since I started with AT&T it has been nothing but trouble installers that didn't showOne's that don't return phone calls and numerous incorrect billsThey are advising me to pay the correct amount and wait until October for the correct amountThis is unacceptableI work 60+ hours and don't have time to deal wit

I dropped at&t poor serviceThey continue sending bills of $amount & test messages with upgrade optionsThey acknowledge the issue but wont stop At&t is sending monthly bills for $dollar amount.they are also sending text messages to my phone stating I am eligible for upgrade and attach the internet address I once had at&t u-verse service but dropped at&t because one service at a time because of poor servicebecause the service provided was not as advertised and because calling for technical support involves answering several question asked by a automated entity that directs to you places you have no need for and do not want before you can speak to a live personThey you must endure several hang up and disconnects before you are told you need to talk to the department you originally called They make excuses and apology, but never resolve issues All the correspondence from them include a internet address and tell you you can use the address to help resolve issues or g

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Frustrated beyond belifeAtt owns the lines that run to my houseWe are miles where the internet upgradea stoppedThey have been telling people on our street for years that they will look into itWe just moved here We bought from an older lady who had no intrest in the internetFineWe try and set service up get told not in our areaThe tech on the phone said they could work around this by installing security system They run on fiber lines just like the internetLIES! It is beyond frustrating as another company can't come in and offer service due to them owning the linesIt is a monopolyon the service capabilitiesI have to go to starbucks to do my classes, run my business and moreIn it should not be this difficult to get internet serviceWhile it is a small farm tow

Took advantage of promotional to switch from [redacted] Wireless to ATT WirelessGiven promotional pricing from sales that was not honored after activation I recently decided to switch to [redacted] During this switch, I was told that I could take advantage of various promotions by switching my wireless carrier from [redacted] to AT&T I called and spoke with AT&T wireless sales team and was promised the following to port my Verizon lines to AT&T unlimited data plan Line 1, smart line, free iPhone with $access chargeI would be responsible for $difference between 32GB and 128GB version, which would result in $5/mo charge AT&T would cover early termination fees with [redacted] Line 2, smart line, [redacted] 6S with $access chargeThis device would cost me $21.67/moAT&T would cover early termination fees with [redacted] Line 3, basic phone, $access chargeUnfortunately, I could not keep existing [redacted] device on this line because it did not have a SIM card I asked sales agent for a basic AT&T phone (phone for my elderly mother-in-law), and he directed me to the LG KHe said, that this is a touch screen phone, however, it could be activated as a basic phone with data being blockedI should take advantage of this particular phone because he found a rebate promotional that would take $off of the $phoneThis would make the phone essentially FREEMonthly fee would only be the $activation associated with the basic lineI thought this was a great deal, even if the phone did have extra capabilities my mother-in-law would not need, as long as the data was blocked Upon receipt of the devices, I ported over all three lines from [redacted] to AT&TUpon completing this task, I was provided a new AT&T account number and was able to access my account onlineThis is when the trouble startedNothing appeared correct on my estimated bill Line - estimated bill did not reflect the "free iPhone 7" + the $5/moBill reflects full phone cost Line - everything reflected as it should Line - estimated bill did not reflect the $rebate, I am being charged $5/mo for the deviceEstimated bill is also charging a full $40/mo access charge for device, even though it is supposed to be a "basic phone" activation with data block for $10/mo I called support and was eventually directed to the highest level of AT&T support to discuss my issuesI learned that Line would reflect the correct monthly fee within billing cycles, and not be concernedOKI was also told by the kind woman, that sometimes the AT&T sales team gives misinformation to customers because they are trying to make a saleShe told me that Line cannot be setup as a "basic phone" with data block, and that the sales member on the phone probably told me this to sell the deviceShe also said that she could not find the $rebate on the device that I was promised from the sales team member I am extremely frustratedI would never have switched from [redacted] to AT&T if it was going to cost me moreI would never have selected to buy the LG Kif it could not be setup as a "basic phone"My mother-in-law will be fighting an uphill battle trying to work the device as isI only selected this one because it was "FREE" and same monthly access fee as a basic flip or slider device I ask that AT&T assist in this matter to honor the promises made by the sales teamThe highest level AT&T support openly suggested that this is a common practice, and it frustrates her and her team regularly It is dishonorably to make promises to a customer just to get a saleI will be happy to go back to [redacted] if this issue cannot be resolved in a timely mannerI don't want to go through the hassle of switching back to the old devices and porting numbers and cancelling AT&T, but I will if this cannot be resolved in a timely mannerI do not feel like I am asking for anything unreasonable; I simply ask that the company honor what they promised a "potential" customer

Horrible customer service Increases rates on [redacted] after months of service and when I canceled they miss quoted the cancellation fee ($quoted and then charged $400) and then tacked the bill onto my Internet bill Cant understand half of their representatives I made payment arrangements and then the person I spoke with after those arrangements were made couldnt even figure them out