AT&T

Equipment installation and cancellation after a week I had signed up with AT&T for MBPS of wireless internetOn the date of installation (01/23/16)men came to install which shouldn't have been too hard because the previous people had AT&TAfter "INSTALLING" the router they left and to my surprise didn't install the Ethernet cord which my boyfriend then had to spend hours doing himselfAfter getting my first bill and seeing that I was not getting the price that I was quoted I called inThe rep had explained that with the taxes and rental of the router (that I didnt have the option to buy myself) was going to jack me right back up to $a monthI said that I was supposed to be saving money not forking out moreWhich then he proceeded to cancel my account and my last day of service was 02/03/I then a couple of weeks later got a bill for I called in to ask what this was for she explained the installation and and a prorated for the week of useI asked her to wai

There are a multitude of issues at play here with AT&T: They claim that autobill pay has to be done through a bank account because they can't do it through regular debit because of a bugThis bug has made it so that not only did I lose my autopay but the discount and now I have a bill of dollars Asurion the third party insurance company they used hiked up their deductible ratesFurthermore they try this fake system of *wow you saved 50% on your deductible because you haven't used it in forever [redacted] well prior to the current deductible I paid a lot less and was never notified of the increase A sales person told me they had the ability to increase my internet speed if I get a new modem and it would lower my priceHe promised that they would be here on saturdayNo one came on saturday but wanted to come on tuesday and I was charged a one time fee of dollars There was also promise of a dollar giftcard also never arrived

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I signed up for services (Direct TV and At&t uverse internet I was advised I would get a $Visa reward card for each serviceI should have gotten a total of $Upon recieving the cards in the mail that do not work I am told that I cannot receive any type of reward because my mother in law has recieved a promotion at this addressI advised them that my mother in law passed away over months ago and my husband and I have just moved into this residence and that I could prove thatThis is a brand new account IN MY NAME, I was promised reward cards for signing up for service and it DOES NOT state that you are disqualified from getting a reward card if someone other than you recieved a reward at your address EVER Product_Or_Service: Direct tv and uverse internet Account_Number:

Service Type: Residential ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : 1We signed up for new internet/phone service to be installed on Tuesday 3/The technician came out and was wonderful, worked hard to get the install doneShe was having trouble getting signal from the outside lines, and finally determined she needed to call someone else out as the main line was fine but our signal wasn't coming throughAnother tech was brought in and assessed the lines coming from the telephone poleIt was determined those lines needed to be replaced, and we were promised that a tech would be out the next day (Wednesday 3/28) to repair the lines and we'd have service by the end of the day WednesdayBy 4:30pm on Wednesday we still hadn't seen an AT&T tech, so I called to inquire if they were coming outNo, they weren't, but the operator said she'd push the ticket through to

Excessive Restoral Fee of $on a $bill Hi, This complaint is in regards to restore charges on u-verse accounts AT&T charges a $restoral fee when service is suspended The fee is excessive #1) My monthly bill is $36, yet even though payment is made immediately, and within minutes, on every occasion of suspension I am still charged a whopping $fee I had read somewhere that it used to be $per service restoral fee but folks were unhappy with so many charges for multiple service so they changed it to $total Now this unfairly affects customers with a single service whose monthly bills are considerable less than the fee I have had many many of these fees and everytime service was suspended it was paid immediately This would indicate I did not mean for it to be suspended I have not seen an autopay option Additionally there is no way to email them and phone numbers are hard to find and you receive different information when you call and there are t

To whom it may concern: I originally signed up at a local Waltmart with Ricky B an Direct TV/ ATT Representative (***) [redacted] He assured me he's familiar with the Time Warner Packages and based on what I had with them, He would lower my payment and I would keep the same Channels He also explained how much of an over kill 200mg are since divices can only hand 5mg at a time and there is people in my household He said if we are all on the Wifi at the same time we would not feel any difference going down to 25mg, just the savings After a few weeks of the install I noticed I didn't have some sport channels like FOx and Espn and my daughters started telling me how their youtube videos stutter I attempted to call Ricky and his phone number for 10years was no longer in service, I looked in the store and saw new faces I know I was taken again! I call ATT/ Direct TV and they said sorry sir this happens when you don't go direct to the store for service and I disagree, they are representatives and show be doing the right thing for the customers and for the company A few months later I saw Ricky Band I told him his number is bunk and that he burned me He said I can get you the Fox Channel is that's the problem but I refused since it was FOX Espn and my wifes channels which I didn't know at the time I call Att upgraded $10mo to get 50mg of WIFI I call again ugraded $or to get ESpn and Fox and I was not happy but OKKnowing I been taken for a fool Months later at the same Waltmart I explained what was going on with ATT/Direct TV to a Time Warner representative and they gave me a similar quote, I said I would consider and not ready to cancel yet ATT/ Direct Tv got canceled with out my authorization and that's when the pain starts all over My bills got split with out me knowing and know I'm paying an outrages price I called and spent many hours on the phone being transferred my wife called and spent hours being transferred and going over policies that don't honor the original agreement of $or the $with the upgrades Last month I spent hour on the phone while having the upgrade to get my wifes channel she never got originaly and I was told this bill would be the agreed on $for both services TV/ Wifi Now my we get a bill for $ This is not making sense and I keep being taken advange of The phone representative insisting I pay $for the payment due on the 03/and $for Direct TV only and then my the balance in April plus a bill I want to pay what I was initially promised by Ricky B at the Waltmart in Anaheim $with all the same channels I had or at least the ones I currently have and maintain the internet speed I currently have or better I need your help to resolve this issue for me since no one on the phone is straight forward or able to I'm being gouged! and it hurts If I was a milliner I would pay no biggie but I'm not, I fighting for my life everyday thing to support my family and 4kids -- [redacted] Phone: (***) [redacted]

If I could leave zero stars I would This company has the worst customer service I have ever experienced I cancelled my internet and Direct TV service after chatting with a representative about how to increase my internet speed I was told there was nothing they could do and that it would be understandable if I chose to switch to a different company I did, and now I am fighting to get money back from AT&T who never should have withdrawn the money to begin with I cancelled on 8/which was the date my billing cycle started I promptly returned all equipment and was told I would have a credit of $ Miraculously my account is charged $despite being told by multiple people that I would not be charged Now I want to get my refund and no one seems to know where it has gone, then suddenly they tell me it's being sent in the form of a pre-paid card!!!! This company takes money from me but then cannot refund it in the form it was originally sent I would not recommend this company to anyone

For the past two years I've had repeated problems with att being unfaithfulI ask for simple accommodations and some how they always mess up leaving me with more than +$300/m bills (for a single person by the way) due to a unpaid leave of a knee injury/surgeryBut this week has been something else I transferred my service from Tmobile on the 21st of nov-you all provided a virtual cardAfter days when looking at my att bill my device pay off was more than $$of difference from the correct payoff and their excuse "something went wrong" they send me to an unlock specialist and he takes my payment in which I asked "this is being applied to my payoff right" and he said "yes" Now days two later my phone won't unlock because the specialist put the payment partially on the phone and billNow Saturday rolls around and after a circus of phone tag a supervisor said she can reverse my paymentThe wonderful SV put me on hold then hung up Monday comes along and another failed unlockAnd today 5supervisors claiming I still owe $and I can't use my phone until it's not paid off nor will they reverse the payment, which they offered on SaturdayLastly I got transferred to supervisors who, one pretended she couldn't hear me, and after calling back two more time I'm told the supervisor wait will be 24- Please helpI'm literally in tears of frustration and I don't deserve this on going money grabbing tortureI've paid so much that wasn't even theirs and I just want to leave them

AT&T Chat Support promised reduced bill of $per month for DSL serviceI've chatted with several agents who have now said that is not possible On December 15, 2017, I initiated an online chat with agent [redacted] stating that in the past, my bill had been much lower, only $20/month for DSL [redacted] *'s response is below [redacted] : I have successfully applied the credit of $in your account and this will reflect in your account within to hours [redacted] : Rest be assure that it will be taken care of from the next month and you will not need to contact us back for the same [redacted] : I am personally taking care of your account I checked my online account again on December 27, and found that there was no creditAgain, I initiated an online chat, this time with agent [redacted] * [redacted] checked in to everything and asked for my phone number so that a manager could call me directlyI received a call from a manager who's name I didn't write downThis manager, asked me to hold while

I ordered my at&t phone and internet on or around Jan30th I was told the internet speed that I was gone receive would be good enough for me to stream [redacted] .which I also pay a month for.I pay a month for internet.and I was not told about a a month access charge for my to mobile phone lines.my internet is bufferingAnd I can not look at tvHalf of the timeThey say I'm receiving mega bites of speedAnd they can not fix my problemI called them serval time but they will not resolve my problemBut they still charging me for half the service I signed up for

I was previously with Comcast for bundled services TV, INTERNET, HOUSE PHONE, my bill for those services was $monthlyI called on AT&T to see if I could improve my cost for bundled services to my homeThe AT&T Rep offered me TV, Internet, and cell phone services for $a month and would throw in a new, free, cell phone with the deal, GREAT! I'll go for thatMy first bill from AT&T was well over that and I returned to the Store telling them this was not what I agreed to and wanted to cancel I was told that I had to cancel within days otherwise I could not cancelI was told to give it a Month or and the cost would level out however it just got worseI finally cancelled all services as my total bill was over $per monthI am now in receipt of a bill from Direct TV for early cancellation fees in the amount of $ Product_Or_Service: TV/Internet/phone bundled services Account_Number: XXXXXXX

contract not renewed correctly in June having to call every month to "retention" deptin Philippines because the bill is never right Called in June to renew my contract for my businessConf# [redacted] renewed at same rate-per call $43/line with unlimited long distancecontract was never implemented, called back in october when my bill more than doubled to per month, told contract was never entered and that they "no longer offer those rates" renewed again conf # [redacted] Credit put through for overages November bill was fine, December bill was overcharged by $because it was changed from unlimited long distance Called in December spoke with retention deptwho told me that the order was entered incorrectly, put the order in and said there would be a credit for $on the account the next monthPaid the difference between the $billed amount of $and the credit Received bill today for January, no credit on the account, the account in addition has go

We filed previous complaints with you regarding billing issues with AT&TWe were contacted by AT&T, and they allowed us to cancel our contractThey credited us the amount for the rest of the contract and the phones we returned to AT&Tbut they are still billing us for for direct tv servicesWe paid the direct tv bill every month and direct tv shows I am paid in fullThey won't correct this after multiple calls to themAt this point I figured I could ask for assistanceIf the truth was told they owe me money but I don't care about that I just want my account to show a zero balance like I was told it would! I don't understand how they can stay in business if everyone has had this many problems with them! Please help me! Product_Or_Service: Apple /Iphone/ Account_Number: [redacted]

My rating for AT&T is an F------ I took out Direct TV and internet AT the time I was promised I would receive a $a month credit if I combined all my services into one bill I agreed to this and the bills were combined until November 2016, at which time for unknown reason I started receiving separate bills I have called many times (to many times to keep track of) and have visited my local AT&T store every month since March As of this date I still haven't had any luck getting my bills combined again If I could get into my Direct TV account I wouldn't bother combining them again, but since AT&T has combined my account together (except billing) I can't get any information regarding billing on the Direct TV side I have no course except to either mail my Direct TV payment in every month or go to my local AT&T store to pay I can't wait until my contract is over so I can take my business elsewhere As fart as my internet it is as slow as molasses Tech have come out and say everything is ok, but my mother lives across the street and has a lower speed internet and it is faster than my higher speed I even filed a written complaint with the Revdex.com and they closed the complaint because AT&T would not respond Good riddance AT&T and hello to someone else who cares about there customers!!!!! I am only rating star because it will not let me continue without a rating, but I feel AT&T doesn't deserve any stars!

I just want to be sure to tell everyone about my experience with AT&T home broadband service!! I received service promptly and simply!! I am very happy with the customer service experience I received!! Very kind clear and prompt Thank you AT&T [redacted] ***:)

I have requested for service repair since June 19, and we are still without internet as June 24,We were scheduled for a repair tech to come out on June 24,for us to only receive a text that our appt has been pushed back with no reschedule date Due to the fact that I work for home and rely on my internet that pay for timely and ha e been a AT&T customer for over 20+ years to get the service I'm gettingI would like a response of resolution by end of business day June Thanks you

AT&T landline service at this point is a jokeWe have to have a landline because I'm on call on a regular basis for the hospital that I work at, and my house is in a dead spot for cell serviceOur phone goes out pretty much every time it rainsThey never fix it in under a weekThey never fix it so that it doesn't happen againThey don't care because they know that as a consumer I have no other choiceI wouldn't recommend AT&T for any services they offer

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had att since the early 90'sIn the last few years they have declined I have been asking for tech support for non working Internet since sept of last yearIt never got fixed We've Had several appts with techs and they never showed up I was promised a refund for the internet which I never got I finally decided to change and told them to wait days To disconnectThey disconnected today anywayThey Keep going over the same stuff, hanging up, adding more Contract extensionsAnd refuse to refund my money Product_Or_Service: U verse Account_Number: XXXXXXXXX

Bills not merged between AT&T and Direct Tv as promised "hassle free approach" "bundled bills guaranteed " not provided miscommunications about bills I was guaranteed hassle free switch to direct tv from attI was guaranteed the service installer would merge billsService installer claimed he didn't do that and gave me a number to callI called the day my service was installed and the migration line assured it would be correctedI called back after receiving strange bills with my maiden name and misspelled married name ( [redacted] vs [redacted] ) on multiple occasions and was assured bills were bundledI received paper notification of bills being bundledDue to the complicated bills, I paid all bills through my online account from attI was assured my same log in was to be usedI clicked on all online billing tabs to carefully pay all portionsOn Jan 17th I received a bill staying my cable was being shut offI called the number to question what had happened and was treated like a d

I have paid my bill on time but my television service that I pay for was turned off for no reasonI had to call twice and spend almost hours on the phone with their customer service during which they lied to me repeatedlyWhen they finally admitted that it was their fault that my service that I have paid for was turned off then they told me it could not be turned back on without a technician coming to my house and the soonest that would happen was in daysThen I tried chatting with customer service on their website and they seemed much nicer and told me they would expedite the service and have someone come out to get it back on the next morningNow it is the next day and no one has come or calledI called AT&T again and now it says my service is scheduled for Monday at a time when I will be at workI did not agree to thatI started another chat on their website and they told me the same thing and then when I said that was unacceptable they stopped responding at allI have h